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Thebay.com / Hudson's Bay [HBC] Customer Service Phone, Email, Contacts

Thebay.com / Hudson's Bay [HBC]
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Thebay.com / Hudson's Bay [HBC] Complaints 237

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11:24 am EST

Thebay.com / Hudson's Bay [HBC] online purchase

I purchased two items of skin care products online from Hudson Bay on Dec. 25. I received one box (one item only) on Dec. 28. The packing list shows two items in the box. I called customer service regarding the missing item. They give me case number of refund. I received email confirmation on refund request. After that email, no response from the company. I emailed them to follow up. The representative emailed me that they delivered two items and wanted me to call police for investigation. I explained to her how the police can help me when I received the sealed box. Then, she created another case number for refund and mentioned it took 14 business days to process the refund. I kept waiting for their response and repeated the complaint process. I frustrated and helpless with their response. I have never experienced such bad customer service.

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Update by Nien Chuang
Jan 09, 2023 11:25 am EST

I purchased two items of skin care products online from Hudson Bay on Dec. 25. I received one box (one item only) on Dec. 28. The packing list shows two items in the box. I called customer service regarding the missing item. They give me case number of refund. I received email confirmation on refund request. After that email, no response from the company. I emailed them to follow up. The representative emailed me that they delivered two items and wanted me to call police for investigation. I explained to her how the police can help me when I received the sealed box. Then, she created another case number for refund and mentioned it took 14 business days to process the refund. I kept waiting for their response and repeated the complaint process. I frustrated and helpless with their response. I have never experienced such bad customer service.

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Janet Girl
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Jan 21, 2023 5:21 pm EST

If this was purchased on a Visa card you can ask then to reverse the charge and the reason being as most credit card issues have protections against theft or missing items.

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9:29 am EST

Thebay.com / Hudson's Bay [HBC] Missing parcel

Warning - parcel will not arrive…..This is the second time in a roll that my parcel does not arrive. I sent an email to the Tforce, the company you are using now, and they send a photo with no info on the pack, in a random icy location claim it is a proof of delivery. I live in a building with 24/7 front desk and no history of internal missing parcels. So, I am here now trying to cancel this purchase as I never received anything and it is not obvious….. It seems to be a consistent thing since TheBay switched form CanadaPost. All I am left with is the decision of not purchase anymore with TheBay

Desired outcome: Refund of my order and an apology with real commitment to solve this. It is extremely frustrating, particularly on Christmas time….

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12:22 pm EST

Thebay.com / Hudson's Bay [HBC] Dresser purchased, arrived with missing main part

We purchased a dresser from The Bay.com. on November 25th. We received the item and after a few days, we hired someone to come and put it together. When doing that, he found that the main part (the back piece) was missing. I called the Bay customer service and the rep said she would find a solution for me and sent me her email address so I could send photos of the partially put together dresser as well as the instructions and the piece identified that was missing. We agreed that since the dresser was put together it wouldn't be feasible to send it back to be replaced. She said she would try to get a replacement part.

And then disappeared and stopped answering my emails.

I called back the next week, and had the exact same conversation with another rep who told me that the first rep had never sent the request to the vendor. He asked me for photos again and I started to get annoyed as they had all that in the notes. He said he emailed the vendor while we wer4e on the phone and would get back to me asap with details of the replacement part.

And then disappeared and stopped answering my emails.

I called back again, a week later. Same conversation. More and more annoyed as they kept asking - "Tell us what part you're missing and we will look into it." I said you have all that. Then they said that in order to replace or refund I have to send it back. Which I can't.

I asked for a supervisor, and same thing.

She said she would try to 'pull some strings' and put me on hold.

Came back and said, sorry. We can't do anything. We won't refund or replace without you sending the dresser back (which would involve me dismantling it and purchasing boxes to pack it up), and we can't get you a replacement part.

Basically, they don't care.

They have their money, I'm out $800 and I have a half put together dresser.

If I had purchased from Wayfair before and they just replace defective items. I'll never buy furniture from The Bay again.

Desired outcome: Replacement dresser or refund

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8:46 am EST

Thebay.com / Hudson's Bay [HBC] Intelcom Non Delivery

Two separate orders on line. Requested be shipped via Canada Post safe pick up. The Bay ignored that requested and used a courier named Intelcom who requested my delivery instructions which they promptly ignored. Received e mail that delivery would be in 3 hours. Stayed home all day. No one buzzed up, no one tapped on my apt. door and no one called as requested. Instead receive 2 separate e mails with photo claiming items had been delivered with the second delivery showing a small package being tucked under first delivery which was a larger package (weird). Called Bay Customer Service and cut off twice only to reach someone in Africa. Using Digital Customer Service only to get various responses from various people asking for information I already provided such as order numbers. This is not how you treat a 40+ year customer and will never be using Bay on line again if they choose to partner with such a low end delivery service.

Desired outcome: Just credit my account. No l longer interested in dealing with this organization.

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11:43 am EST

Thebay.com / Hudson's Bay [HBC] Delivery order

I placed an order on December 4th for a Christmas present.

My daughter was having the family for Christmas dinner and needed extra plates. Placed the order through what I thought was my local Bay store.

The order was suppose to arrive early, but was sent and email saying a storm in Vancouver delayed my order?

They I received an email saying they needed a correct address, which I updated.

Then I was sent an order confirmation and I have a camera out front so I knew my order wasn’t delivered here.

I started and online chat, which the agent abruptly ended when I explained the error in delivery. I called the bay where they said my order went. The manager told me they do not receive deliveries and if it was left at the dock there was nothing he could do?

I called the customer service and explained I needed this before Christmas, they said they would put a tracer on the order and email me with the results.

Still haven’t heard a thing from The Bay?

Desired outcome: I would like an update, I would know if I am getting this order in time for Christmas, I would appreciate my money back. I definitely deserve an apology

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11:53 am EST
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Thebay.com / Hudson's Bay [HBC] Order on line not received no refund

Order [protected] Nov 24, 2022. Called Dec 2nd as tracking had not moved. No issues Bay said. Called the carrier. Not even picked up yet they said. Therefore lost at the Bay. Have numerous emails, called repeatedly and finally told I would get a refund. I wanted the items as they were on sale. Email said they'd call. Waited a week and no call. Called again Dec 16th. Be patient they said shipping is slow (real slow when it never leaves right). She then actually looked into it and said a refund was issued weeks ago. Well not to me. She said next billing cycle. WHOSE? Getting nowhere with this and their behaviour is atrocious. Zero customer service. I want my money back with interest and an apology. Also want to the let the shareholders know the staff are incompetent and wasting their time. But I guess if they keep your money all is well right. Oh and forget asking for a supervisor. None of those. Perhaps this is the issue?

There are numerous on line retailers. Stay away from this one.

Desired outcome: Money back and an apology

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5:11 pm EST

Thebay.com / Hudson's Bay [HBC] Products not received when online order placed.

I ordered a whole lot of gifts from hudson bay order number1216986188

And spent 1800 cad on all my gifts from them and happened to be i didnt receive 2 items and the price of both were $22 and $24 approx each.

Requested a refund 10 times now but only refunded 20cad which doesnt cover me for the whole amount and said they cannot cover me for the 2nd item as their record says its shipped.

But if anyone would think logically why will a customer spending 1800 false claim for 45cad. There were more expensive items that i could have claimed to not receive but we claimed only the 2 products that we never received and this [censored][censored] company refused to cover! Swearing to never ahop here again!

Desired outcome: REFUND ME MY HARD EARNED MONEY

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7:13 pm EST

Thebay.com / Hudson's Bay [HBC] Online service

The poor customer service who does not answer your questions or if want specifics on a policy they just end chat I believe it is standard for them as I tried few times online chat and same thing happens when you call to complaint I was put on hold 77 minutes for a manager before disconnected. My question was simple "if I do no received item by the next two business days or notification, as the expected time allocated on your shipping time, what is the policy for cancellation?" I tried google and I tried to search for the information on their website but it does not have any specifics on my printed copy of transcript my final question is "are you not going to answer regarding policy information or where I can find? Maybe someone else might know?" and then my chat was ended your value online states: hbc is committed to building a winning culture that informs our decisions and processes, empowers our associates to excel, and ultimately drives our business forward. I am not sure how such training helps your associates excel or how such lack of response is driving your business forward... So unprofessional

Desired outcome: customers are not always right, but some answer would be nice and staff to be trained to know your policies. i would like a reply of acknowledgement not generic apology and what the cancellation policies are

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6:05 pm EST

Thebay.com / Hudson's Bay [HBC] NEO credit card

Had never used my NEO card, limit $500. Received email saying it had been revoked because my credit rating had dropped sharply. It had. I've been very ill and I'm a pensioner living alone. People do get sick. I did have credit rating problems. They have already started to be turned around, as you can see for yourselves. As someone whose family for LITERALLY 6 generations have supported YOU, this is - excuse me for joining the prevailing language usages - a complete [censored]ing outrage.

It will have no effect on your bottom line that anyone will notice, but I can guarantee you that no one from my family will ever buy one damn thing from your company ever again. And I will make a lifelong point of giving you exactly the word of mouth that you deserve.

Desired outcome: I'm curious to see what the company feels is appropriate redress. I'm sure the answer will be: Not a damn thing.

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Update by David Hallam
Dec 14, 2022 1:00 am EST

How this complaint was supposedly resolved I have no clue. As the complainant, I can assure all parties and any reader that:

The complaint was not resolved.

I have asked for an explanation in lower case letters like a good boy.

Update by David Hallam
Dec 09, 2022 7:08 pm EST

Just sent the dear and clearly misnamed 'Service Excellence' people at HBC this sweet little follow-up.

"August sirs/madams/mizzes/thems/those/theirs & y’all,

Here’s a copy message I wrote on the Complaints Board site. I’ll be taking this as far as a single pensioner with LOTS of time on his hands, and who is no longer ill, can take it. It may surprise you how far that will be. Don’t even pause for a moment to consider that you’re dealing with an old marketing guy who happens to have worked as a consultant at board level for over 50 Forbes 500 companies.

And by the way, I’m expecting the copout - if your company even bothers to answer - that "NEO are a separate company and there's nothing we can do about their policies”. And of course I should be a big enough person to realize that just because you hired them and use them and make money off them and encourage them to treat customers like $%#^, you still have no control over them, and I’ll need to take my complaint up with them and them alone. Uh huh."

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1:50 pm EST
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Thebay.com / Hudson's Bay [HBC] Credit card payment

Hello,

I have been receiving emails from a company called Neo asking me to make a payment, however, to do this they are asking personal banking information and for my SIN. I have ABSOLUTELY no intention of sharing my SIN number with anyone! Also, I have yet to receive an actual Bay credit card. Please provide me with a mailing address so I can pay off the account and also close this account. It is nonsense that I have not received an invoice either. What a way to run a business.

Debbie Mellenger

14447 17 Avenue, Surrey, BC V4A 1T6r

605.536.1559

Desired outcome: Pay bill/close account

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David Hallam
Nanaimo, CA
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Dec 09, 2022 7:14 pm EST

NEO are hustlers who occupy a rung on the ladder of decency just below lenders who call 150/week interest 'the vig'.

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5:20 pm EST

Thebay.com / Hudson's Bay [HBC] Charged 2x on my visa for orders [protected] and [protected]

I attended the Kingston Bay a few weeks ago. I am Indigenous and my spouse is black. We were treated very rudely despite purchasing nearly $400 dollars in cookware (on sale). The clerk was snippy and rude and when I produced my driver's licence for her to put on the order for shipping as the name of the reserve is hard for people to spell and to ask if the sales tax could be removed (as by Canadian law) she snipped that it wasn't possible and that I would have to claim it somehow. (which is never the case elsewhere especially on larger purchase items).

I showed her my licence so she could record the exact address but she still got it wrong ending up with me coming back about an hour later to correct the error. Despite my being cool and calm about we were once again treated poorly and the clerk failed to remedy the problem. This I believe was also deliberate because of our race. The clerk lied and said she corrected the error by cancelling the first order and placing a second one with the correct address this time.

A few days later I received the shipment at my home and several days after that an identical package arrived which I DID NOT accept. When I checked my Visa I noticed I had been charged twice for the same item!

I feel their actions were malicious and deliberate, resulting in time expended by myself to fix THEIR mistake despite my taking every precaution to ensure they did not make a mistake! SUCH A WASTE OF TIME! The store is 45 minutes from my home.

Desired outcome: I want my money completely refunded for both purchases as compensation ffor being treated us as second class citizens and who failed to record the correct address or remove the sales tax.

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David Hallam
Nanaimo, CA
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Dec 09, 2022 6:13 pm EST

Now that one of the most greedy, ravenous, crooked dirty money swine on earth - J Zucker - owns this company, I'd stay well away from it if I were indigenous. The Brit and Canadian owners were bad enough - you know, the smallpox infected blankets and so on and on - but Amerikans? Yeah, you can be pretty much guaranteed that the racist component of the business will be at its most efficient.

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4:06 pm EST
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Thebay.com / Hudson's Bay [HBC] Marketplace Shoe order # [protected]

Didn't cancel order, wasn't aware I was ordering from a 3rd party, not the Bay. Since I'm no longer able to leave home, was confident I would receive a quality product For a $118 dollar order I did not expect shoes from China.

Parcel delivered and shoes definitely are not MEDIUM width, could tell that by simply looking at them. Tried them on and shoes so tight, they cut across the top of my foot.

Desired outcome: Warn customers in advance that on-line ordering no longer sent to you by the Bay but a 3rd party. A credit to my PayPal account for postage would be appreciated. Probably around $20 - $25?

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3:31 pm EDT
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Thebay.com / Hudson's Bay [HBC] Online shopping

I placed an online order # #[protected] Monday Oct 17th,

Pamela Campbell

[protected]@gmail.com

I attempted to return one item and was advised that n addition to return shipping fees there is a restocking fee of $20.00.

My complaint is that when i placed the order instead of buying it from the main marketplace vendor (that does not charge a restocking fee) somehow I clicked n a tiny icon for another seller. I had no idea that I did this. I think this is disreputable for the Bay as a policy. The icon is barely noticable and it's like hiding the small print. Why would I choose another seller let alone one with such a return policy. To make matters worse the item went on sale from the primary vendor but not the one I bought from so I didn't even have the option of keeping the shoes and getting the price difference. I'm well familiar with this type of selling where you offer products that you are not stocking and having a different vender fill orders. However u are making a profit on each transaction. I had the false assumption that buying through the Bay would be a good experience but this is outrageous and disreputable as far as I'm concerned.

Desired outcome: Full refund with no restocking fee

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David Hallam
Nanaimo, CA
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Dec 09, 2022 7:21 pm EST

When any business that has 195 cases with a site like this that are 'unresolved', and a pitifully, disgracefully, even dangerously tiny 14 cases that have been 'resolved', I think it's fair to assume that such a company is so dodgy I would not be permitted to call them what they actually are on this comment. But just to be clear, it would not be 'sweetness and light'.

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2:43 pm EDT
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Thebay.com / Hudson's Bay [HBC] Trash customer service

The customer service chat support provided at thebay.com is absolutely trash. It seems like there is no monitoring or supervisory authority for the chat agents. The agent drops or end chat on their own - which is unbelievable from a customer service experience endpoint. TheBay needs to look into this seriously and make sure Agents gets trained properly and are monitored so that they would think thrice before dropping a chat when faced with difficult situations.

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1:52 pm EDT
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Thebay.com / Hudson's Bay [HBC] Bought a dress online

On Sept. 17, I bought a dress from the bay order number [protected]. I did not receive it. I received the confirmation email stating that I would receive another email as soon as the dress was shipped. I did not receive any emails confirming that my dress was shipped.

On October 1, I tried contacting the Bay via the email that was attached to the order, which stated that the address was not found, and the message was not delivered.

On Oct. 1, I got a text from USPS-stated Your package is being held for the wrong address to reschedule a new delivery tap Y. I ignored this text because I thought it was a scam.

The order status in my account is now showing as an order received on Oct. 2, although I did not receive the order.

After three weeks, I made multiple calls to the customer service department for a refund.

Oct 19, the Seller replied that the order status stated receive. I did not get the order. I am tired of the run around after I paid for a dress that I did not receive.

Desired outcome: Please refund my money

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1:10 am EDT

Thebay.com / Hudson's Bay [HBC] on line order

my on line order # [protected] ordered Oct 9 has never arrived. It is now Oct 20. the delivery company Intelcom is unable to deliver my package. they send me an email every day at 1p,m, saying they will deliver in 3 hrs and then the package does not arrive. I have called them twice and they have be spectacularly unhelpful. I have contacted the Bay about this issue and have not heard anything from the Bay nor from Intelcom. I have paid for this order and I still do not have it.

Please address this failure to deliver the package and issue a credit to my Neo account.

In the past my Bay orders have come via Canada post and there has been no issue. Your current delivery system is completely unsatisfactory.

Thank you,

Annabelle Denson

Desired outcome: credit to my neo account for the missing order.

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6:20 pm EDT
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Thebay.com / Hudson's Bay [HBC] Customer Service in the men's department at the Sherway Gardens Hudson's Bay location

I am very dissatisfied with Neo Financial and its association with the Hudson's Bay Company. I purchased an item at the Hudson's Bay Company in August 2022 and was issued a new credit card at that time. I understood that the card was with the Bay. NO ONE TOLD ME THAT I COULD NOT PAY MY BILL AT THE STORE.

Today, September 16, 2022, both the service clerk and store manager in the men's department, basement floor, at the Sherway Gardens Bay location refused to accept payment from me.

Desired outcome: An apology and removal of Neo Financial With the old Bay card,

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Update by PissedOffTO
Sep 16, 2022 6:26 pm EDT

My complaint was cut off after the beginning of the sentence "With the old Bay card..

what I wanted to add was: "With the old Bay card, I had the option of (1) pay in store (2) pay by mail (3) pay at bank or (4) pay online. Now with this terrible Neo Financial, options 1 and 2 have been removed without any notice to customers".

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9:41 pm EDT
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Thebay.com / Hudson's Bay [HBC] customer service and floor walkers or security have become agressive and threatening to me.

hello . my name is chris. i would like to talk to someone regarding the servise i had recieved at the polo park location . i need to speak to someome regarding this complaint as it is sensitive in nature. i can be reached at [protected] or emailed at [protected]@gmail.com

thank you for allowing me to make a complaint as i really need this addressed.

Desired outcome: some sort of compensation or deterrent for the employees and floor walkers must be talked to by upper managemnt or whatever they feel is appropriate as i am not a judge.

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9:55 pm EDT

Thebay.com / Hudson's Bay [HBC] Complaint about delay in delivery of order #[protected] (kode kamal modular sectional sofa)

I’m writing this letter to inform you that we have still not received the remaining 2 pieces of order no. #[protected]. I was expecting someone to contact me within 24 hours (as per our conversation on August 22nd)

It has been more than 24 days since the initial date of delivery (July 30th). The first half of the couch (3 pieces) were delivered late (August 11), and we were promised to get the other 2 pieces by August 24th. However, I received another call on 22nd of August (after sending an email) to inform me that there has been further delays and the 2 remaining pieces are not coming until Oct 1st!

As I had mentioned several time in 3 different conversations with supervisors and store manager in Metrotown, this delay had a very negative impact on us. My elder parents arrived on August 02, and they are leaving on August 30th. I had planned a welcome party for them that was ruined because of this delay, and based on the information provided by The Bay team in our second conversation, they told me that the second half of my couch will be arriving on August 24th. However, this promise was not honored too!

It seems that the information on your system is inaccurate and doesn't reflect the inventory correctly. Moreover, the actions taken to compensate for are poor, and doesn’t solve the problem.

I expect a prompt action to compensate for this 3rd delay, and I'm awaiting to hear back on the loaner pieces by tomorrow please.

Thank you

Rania

Desired outcome: 2 missing pieces to be sent immediately, or a Loaner to be sent by August 25th, and financial compensation (as promised)

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T Louie
US
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Jan 13, 2023 7:49 pm EST

If I could put 0 or - negative stars, I would no doubt. We bought this beautiful couch from the Hudson's Bay at Fairview Mall but little did we know it would take over a year and two wrong deliveries to receive it. Worst service/order I have ever made to this date.

We ordered a couch in Nov 2021. We ordered with a sales associate to help us and with the correct model in place, we specifically stated and pointed with our fingers, "we want the exact orientation of the couch as shown here". Little did we know, the associate had reversed the orientation of the couch, and submitted our order with the chaise on the right and the couch on the left. We were also told that a delivery to the condo wouldn't be possible because they wouldn't be able to coordinate the elevator and so we had it originally shipped to my husband's parents' place.

Our couch was to be delivered in the end of May of 2022. We understand that with COVID delays, the couch got delayed until June 2022. Fine, we rescheduled the van we rented and the elevator that we booked to the appropriate day. After about two and a half hours of moving heavy boxes into our condo with other people's help, we open the boxes to find out Hudson's Bay had sent us, not one part, but TWO identical sofa sections of the WRONG orientation. Meaning, we actually didn't receive ANY correct part to the couch.

Here we are sitting with two wrong pieces, and on the phone with Customer Support, we find out on our receipt that the original sales associate had placed the order wrong. They had submitted the wrong orientation to the couch. The customer service couldn't even answer us whether we were meant to tell them the correct orientation of the couch from looking at the couch or from sitting on it.

Come next week, Hudson Bay finally tells us they can do a condo delivery and offered to exchange the sectionals for the correct couch. They delivered with no issues but wait, the right orientation of the couch was now here, BUT THE WRONG MATERIAL. It was still not the couch that we ordered and bought over half a year ago.

There was nothing the delivery guys could do, in fact they told us Hudson Bay was probably pushing the wrong delivery on purpose so that we would just take their maximum discount of 20% to keep the wrong couch and be done with it.

So enough of speaking to customer service via phone, we decided to go to Hudson's Bay and speak with a supervisor/manager at Fairview Mall in July 2022. Again, the supervisor could not offer us any financial supports/discounts UNTIL we receive the correct couch - which by now has been two wrong deliveries and won't even come until Dec 24th, 2022 (heck - nothing will be delivered on this date). They also, could not clarify whether the couch we ordered was the correct orientation and said "someone would contact us". So we left, disappointed and just had hoped that Hudson Bay would get our next order correct. All we knew, was that this couch was a "Special Delivery" and had to be custom-made.

Come Dec 24th, no delivery. We hadn't heard anything until Jan 3, 2023 where an automated call came saying that the delivery would be the next day. We called the Bay and they had the audacity to tell us the delivery would be to the old address and not the condo where the wrong couch is (how would they pick up the wrong couch at the wrong address anyways?). They also told us we should have requested for a special condo delivery (in which we did) and that they can't do anything. The only thing they could do was reschedule, again! The delivery people called anyways and we still had to tell them it was to be rescheduled. Do they even communicate?

We finally get the right couch on Jan 10th but they never properly accommodated our elevator request and kept saying that "because there's an address change we can't make adjustments to the delivery". Luckily our security booked the wrong time slot and we have our couch now. Be careful dealing with their customer service reps whose scripts will make you feel like you made the mistake and won't help you solve anything.

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8:02 pm EDT

Thebay.com / Hudson's Bay [HBC] Marketplace seller

I purchased a pair of ladies flared pants from a Marketplace Seller on the Bay's website. Yes, I realized they cannot be returned to a store and must be sent back to the seller. The pants do not fit and therefore will be returned to the company which is situated in California. Not only will it cost me to ship the pants back, depending how I choose to send them ($45.00-80.00) purolator, fed-ex or Canada Post. I may also be charged duty and tax on top of this and possibly a restocking fee. I was not charged a shipping fee for the pants but I also had ordered two pair from the Bay in the same. I have always been a loyal Bay customer but after this fiasco I am giving back my credit card. If the Bay wants to garner more online business dealing with this return tells me the company is not ready to compete.

Desired outcome: I would like to be compensated for the cost of my shipping my pants back to the US company.

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About Thebay.com / Hudson's Bay [HBC]

Screenshot Thebay.com / Hudson's Bay [HBC]
Thebay.com, operated by Hudson's Bay Company (HBC), is an online retail platform offering a diverse range of products including clothing, accessories, home goods, and beauty items. It serves as a digital extension of the historic department store, providing customers with access to a variety of brands and products catering to different styles and needs. The website features regular sales, a loyalty program, and options for in-store pickup or home delivery.
How to file a complaint about Thebay.com / Hudson's Bay [HBC]?

Here is a comprehensive guide on how to file a complaint or review about Thebay.com / Hudson's Bay [HBC] on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Thebay.com / Hudson's Bay [HBC] in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with the company.
- Mention key areas such as transactions, nature of the issue, steps taken to resolve, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Ensure your complaint is clear, accurate, and complete before submission.

8. Submission Process:
- Click the 'Submit' button to submit your complaint or review.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint or review on ComplaintsBoard.com.

Follow these steps to effectively file a complaint or review about Thebay.com / Hudson's Bay [HBC] on ComplaintsBoard.com.

Overview of Thebay.com / Hudson's Bay [HBC] complaint handling

Thebay.com / Hudson's Bay [HBC] reviews first appeared on Complaints Board on Feb 25, 2007. The latest review Inability to update email address was posted on Jun 27, 2024. The latest complaint shipping info online was resolved on Nov 18, 2014. Thebay.com / Hudson's Bay [HBC] has an average consumer rating of 1 stars from 239 reviews. Thebay.com / Hudson's Bay [HBC] has resolved 14 complaints.
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  1. Thebay.com / Hudson's Bay [HBC] Contacts

  2. Thebay.com / Hudson's Bay [HBC] phone numbers
    +1 (800) 521-2364
    +1 (800) 521-2364
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    Customer Service
    +1 (800) 263-2599
    +1 (800) 263-2599
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    Credit
    +1 (800) 227-8637
    +1 (800) 227-8637
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    Head Office
    +1 (905) 792-4400
    +1 (905) 792-4400
    Click up if you have successfully reached Thebay.com / Hudson's Bay [HBC] by calling +1 (905) 792-4400 phone number 0 0 users reported that they have successfully reached Thebay.com / Hudson's Bay [HBC] by calling +1 (905) 792-4400 phone number Click down if you have unsuccessfully reached Thebay.com / Hudson's Bay [HBC] by calling +1 (905) 792-4400 phone number 0 0 users reported that they have UNsuccessfully reached Thebay.com / Hudson's Bay [HBC] by calling +1 (905) 792-4400 phone number
    More phone numbers
  3. Thebay.com / Hudson's Bay [HBC] emails
  4. Thebay.com / Hudson's Bay [HBC] address
    8925 Torbram Rd, Brampton, Ontario, L6T4G1, Canada
  5. Thebay.com / Hudson's Bay [HBC] social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 28, 2024
  7. View all Thebay.com / Hudson's Bay [HBC] contacts
Thebay.com / Hudson's Bay [HBC] Category
Thebay.com / Hudson's Bay [HBC] is ranked 19 among 67 companies in the Department Stores category

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