Thompson Cigar
Reviews and Complaints

Bunch of unethical stuff going on at Thompson. Signed my 91 yr old dad up for a membership without his knowledge. Charged his cc 148.68. Called 3x to clear this up. Still no confirmation or return label to send their cigars back. Waiting. These people need to be investigated. Yo...Florida...get on it!

And...told them to lose all info, never send another thing. Immediately got an email for discounted cigars. No returns info, so they just wanted my email for marketing.

I have made repeated attempts to cancel my account. Instead you billed me 14.95 for 11 months unknown to me until I just checked. You should be ashamed of yourselves!

Bill dates are 11/21/2017, 2/14/2018, 2/21/2018, 3/20/2018, 4/21/2018, 5/23/2018, 6/19/2018, 7/19/2018, 8/21/2018, 9/19/2018 plus a pending bill for this month.

I expect all of these "fees" refunded to my card immediately. I will be contacting my credit card company telling them not to accept any requests from Thompson and company.

If I do not receive a refund in 7 days I will litigate.

I ordered twice from this company and they automatically signed me up for their "club membership" and charged my card almost $100.00. I called and complained, livid that they stole that money and I didn't even have an account with them (I ordered as a guest). They said that I could cancel anytime over the internet-no I could not I did not even have an account there so I couldn't log in. They gave me such a hassle about trying to get my money back and they cigars that they randomly shipped me and they just kept handing me off to other people instead of just refunding my money. They didn't want to refund it all saying that since I lived outside of florida they were going to have to charge me-no, I said. I did not order these cigars, I never signed up for your rip off of a "club membership", refund my money and then send me a free packing slip so I can send them right back. They wouldn't just do what I asked, it was like pulling teeth. I will never order or do any kind of business with thompson cigar ever again. I had to jump around just to speak to a real person when I did, they were all foreigners.

I have been a loyal customer of Thompson Cigar co. for many years. I have written to them no less than 3 times wondering why I haven't gotten the cigars that I had originally ordered, each time I have contacted customer service only to receive an initial response, but absolutely no follow up... ABSOLUTELY NONE! I have contacted the company and asked for the President's name, only to be told by a very rude customer service rep that I cannot have his email address...

Reached out to customer service via phone and never got connected. Reached out via email got a response and provided additional feedback they requested. Nobody has tried to resolve the issue since it's been 4 business days since the last communication. Next step is to report to BBB as well as never recommend again. Looks like CI just got a new customer.

My husband orders cigars from thompson and now they are shipping cigars to us that we never ordered in the past and don't even know if he likes them, then they charge you credit card. Beware when you order from them online, they intentionally put a box up offering 10 % off if you click the link you are automatically enrolled in their cigar club whether you wanted to be in it or not. They will send you cigars at random and then charge your credit card. I have called several times to cancel this so called club that my hubby didn't mean to join to no avail. I have had it. For now on we will only buy from cigars international. Buyer beware

I paid for product, never received. Refund promised in 3-5 days, now over 14. Then promised in 3-5 business days, now over 10. Then promised Monday, now Thursday. Told service supervisor, Marilyn, would call she did not. Told them I would accept money order via overnight mail - did not happen. She me that 3-5 day response was standard despite it not being true. This is an ongoing intent telephone and Internet scam. I have informed both the FTC and the FBI. Andrew Hirsch

I recently ordered on line including:

"muwat kentucky fire cured hamhock 2-fer plus drew estate sampler
Item # j42596
Plus drew estate traditional fourteen sampler promo with purchase of box!"
So according to the description and the pictures they showed they were suppose to be a total of 44 cigars. When I received my order the 10 cigar sampler was missing so I assumed that it was suppose to come with the other items which were on back order. But when I called customer service they told me it was a glitch on there part and they will not honer me original order and send the 10 cigar sampler even though it still advertised on their web sit. That is miss advertisement and a rib off. So buyer be aware

I have bought cigars from Thompson Cigars several time over the years and recently they fraudulently enrolled me in their "cigar" club and sent me "free" boxes of cigars for being a good customer. Then I realize that they are billing my VISA account. They keep sending boxes of cigars with a "free" receipt and I cancel the account. Stay away from Thompson Cigars. They are dishonest to the core. They should join up with Wells Fargo

I called and talked to Mark Acuna he said he was sales mgr for call center. I talked to him about a discount and free shipping that I was told I would be getting for my birthday after calling several times I was told that they would credit my account the discount and free shipping. So I thought it was all taken care of until I got my credit card statement and seen they had lied to me and charged me full price after telling me they would charge me the lesser price this is credit card fraud the lying ... charged my card an amount that wasn't okd by me. Any one that v does business with thompson is a fool I was they are dishonest the product is stale and they will tell you any thing to make a sale. I will never buy any thing from them again and I suggest you think about it before you do I have proof of w hat I just told you STAY AWAY FROM THOMPSON CIGARS THEY ARE LIARS AND WILL TELL YOU ANY THING TO MAKE A SALE YOU CAN'T TALK TO MRS THEY DON'T TAKE PHONE CALLS WHAT DOES THAT TELL YOU when you run a business and the Mgr won't talk to the customers you have something dishonest going on . What a terrible company

Please be aware. Do not sign up for the cigar club. Very difficult to cancel or change once you are in. They do not follow thru with cancelling you account. I cancelled my account on the 2nd of November 2010 and recieved a charge on my debit card on the 6th of November 2010. Thompson Cigar said well "your order was already processed and was shipped". I still have not recieved the cigars and it is the 8th of November. I will be disputing the debit charges and will try and file a complaint thru consumers union.

Purchased some of "the house cigars" from them and let me just say that they were horrible! After contacting customer service their response was this "We don't sell bad products" Now after being insulted I tried to cancel my membership into the cigar club. They wouldn't stop hounding me and trying to get me to postpone it instead of canceling. Every cigar I tasted had the same flavor and appeared to just have a different band on it. This is poor business practices!

About a month ago I ordered a bundle of cigars from Thompson. Within the month almost the entire bundle was growing mold and had spread to other cigars not ordered from their company. Went I wrote to customer service their response was it was our fault for not properly taking care of the humidor. We have had it for a few years and this was the 1st problem we had. After not hearing what we wanted to we responded with exactly how we cared for it, knowing it was done correctly. Their response was then, its too bad that the cigars became mold and again some other reason we made the cigar moldy. The following day I wrote to the live help customer service who was even WORSE! He said we were mistaken and it couldn't be mold, they were perfectly OK to smoke, yeah sure! I told him we threw them away, and his response was it's obviously untrue since we threw them away rather than sending them back. I asked for a refund on the 1/2 bundle we had to discard, he said they DO NOT REFUND complaints of mold. And after all the generic responses, he had the nerve to say THANK YOU for you business and feel free to call to place a new order soon. NEVER AGAIN WILL I ORDER FROM THEM, AND HIGHLY SUGGEST YOU DO THE SAME.

I placed an order for a box of cigars for a celebratory smoke after the birth of my best friends first child. I added the 3 day shipping to ensure my order would be delivered on time. Four days later, I call and got directed to go online and use the live chat to speak to a customer service rep. I'm told that before my order can be shipped, I must first fax or mail a copy of my drivers license for proof of age. No big deal but when I asked why this information wasn't requested at checkout, the rep. could not answer a single question. To top things off, Thompson had already debited the purchase price out of my account with no intention of shipping my order. I also asked to speak to a Supervisor to express my disappointment with the company and was told that supervisors don't communicate through live chat nor personal phone calls that they would pass on the information to them. BULLSH**! After 20 minutes of being disconnected and reconnected thru live chat, all I got was a customer service rep. asking me to call back the next day to see if my order had been shipped yet. Needless to say, I cancelled my order and will never do business with this SHADY company.

I ordered cigars frm this company because they offered me free shipping and 10% off my order. I placed the order via online chat and dealt with a representative that new nothing about their offers. she was trying to sell me $4.95 shipping when the offer was for free shipping. It was right there on their home page!

Well 11 days later, no cigars. So i put my order number on their tracking link only to find out that my order was never placed! When i spoke to them, all they said was sorry we will send it out with free shipping. No kidding! the offer was already for free shipping! they offered nothing for the inconvenience of spending like an hour on chat with the stupid rep not to mention the hassle of finding out where my order was!

I will never buy anything from this poorly run company who has a customer service department that doesn't care less about the customer. there a re tons of other cigar outlets out there that i have used in the past with never an issue. bottom line THOMPSON CIGARS SUCK!

Thompson Cigars is involved in the internet scam that was highlighted on both the Today Show and the Nightly News. I was a victim.

Basically, it works like this: I placed an order through their website and, when checking out, a box popped up offering me $10 off my next order. I assumed it was a customer incentive from Thompson, so I clicked. Thompson then gave my credit card information to a company called Reservation Rewards, who began automatically withdrawing $12 a month from my bank account for a "membership."

That was over a year ago. Reservation Rewards has taken nearly $200 from me--for which I have received nothing of which Thompson Cigar has received a hefty kickback. Apparently it wasn't enough that I was buying cigars from them, Thompson also felt it was okay to steal my money as well.

If you're a customer of Thompson Cigar, or are thinking of becoming one, know that your credit card information is not safe with them.

I wrote a letter to Thompson Cigar regaurding the horrible customer service that I had recieved. I got a phone call and was asked "How can we be of further assistance" I started to tell them, very politly, that they needed to review thier customer service personel and practices. I was promptly hung up on!
I delt with Thompson for 2 months, 2 wrong orders, NASTY customer service people, harassment, the list is too long to go into here. The bottom line AVOID THE THOMPSON CIGAR COMPANY AT ALL COSTS! They are a horrible nightmare!
I would recomend Cigars International and Holts Cigars. They know that times are tight and are thankful that you choose to spend your money with them! and they show it!