Thompson Cigar’s earns a 1.5-star rating from 77 reviews, showing that the majority of cigar aficionados are dissatisfied with their purchases.
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stale stogeys
If you want to buy direct out of the trashcan of a reseller, shop thompsons. Offering the finest "blends" now, but they don't tell you it's blended horse and cow dung. No satisfaction whatsoever as if totally surprised and amazed. With all these complaints, you'd think they might have heard it before.
Read full review of Thompson Cigardeceptive sales tactics
Simply read the post dated March 20, 2007 from Mark Boyd and that is exactly my experience. Incredible that 2 years later they are still acting this way. I called back the next day to cancel the order and I told them I want to make sure I have no re-occuring charges on my credit card.
Well it was too late to cancel...hmmm...but I was told the club membership (which I did not want) was canceled and I could return the cigars once I receive them.
We shall see. My card has been charged and I am waiting for the order.
I wish I had read this site prior to ordering.
So Thompson Cigar; if you are reading this...you lost yet another customer for good.
The complaint has been investigated and resolved to the customer’s satisfaction.
avoid at all costs
First and foremost, I purchase just about everything via the internet these days. That being said, I can honestly say that my recent experience with Thompson Cigar is hands down the worst online retail purchase I have ever experienced. Their order processing is the slowest I have ever encountered. Their customer service is terrible, and their lack of motivation to go the extra mile for their customers is just plain sad. Do yourself a favor and avoid like the plaque!
I do not smoke nor do we want to. Don't send any catalogs.
I'm very angry with this charge on my statement
I signed up for the thompson cigar but I cancelled my subscription on [protected] my dad can no longer smoke cigars and saving ace sent me a cancellation confirmation # [protected], but it was still on my charge, what do i do now
keeping charging my credit card!
I would NEVER order from this company again. I initally placed an order for my husband and yup, they talked me into joining their club. After they messed my order up and overcharged me, I decided to cancel the club membership immediately. Here is it, 2 months later and they charge me AGAIN for more cigars neither of us ordered AND they are taking their sweet time in refunding us back the money. Buyers beware!
The complaint has been investigated and resolved to the customer’s satisfaction.
phantom billing
While ordering from thompson cigar co the rep offered a service which sent cigars for me to sample then they would bill me later. I refused the offer. But I did not read every transaction on my credit card.
After giving thompson your credit card number>>>>
double check > little charge on your statement and call every vendor to confirm what the transaction was for.
For everyone else's sake I hope I'm wrong. but be carefull
The complaint has been investigated and resolved to the customer’s satisfaction.
Just a FYI i was on the phone for 15 min. yes 15 min. I know most people would have hung up. But i just wanted to see how long it would take for a oper. to take my call. When i finnaly tryed to place my order i could not understand him. IF my order does come. And if it is right, it will be a miracle.
Thanks for the Great Job in takeing my order.
customer service
After ordering a simple box of cigars I began receiving solicitous phone calls the very same night that I ordered. The next day, I got 2 more phone calls from them. The day after; three. I called in, complained and had my number removed from their call list — did it help? No. Now I get at least one call everyday and most of the time they hang up as soon...
Read full review of Thompson Cigar and 5 commentsdeseptive web site
deceptive web site would not allow canceling anything. no e-mail conformation of order shipment . one week from submitting order still waiting for any shipping info. a call to customer service . they gave me an invalid tracking # I will never order from them again. I buy from cigars international from now on. Never have a problem with them.
good customer service
I had a small problem before I reached customer service. I had placed an order to go to two students that had departed to Iraq. The package was lost and never delivered. With the assistance of a supervisor who went "over and beyond" to make sure that the package was delivered to one my students father to have the cigars forwarded to them. The supervisor was very professional and very courteous! Since then I am very happy to say that I have continued to do business with Thompson's and I know that my students communicate with this supervisor to continue ordering cigars from Thompson's.
pleasant experience
I just want to say that the experience that I had with Thompsons has been a pleasant one. I have ordered for my husband and never had any problems. I like what they are doing for the servicemen sending them cigars. The supervisor that I spoke to recently was very professionals and have treated me like family. We wanted to order some cigars for the troops and we connected to a Edward Noriega who was very pleasant and explained how the troops would receive the cigars. How wonderful that a company takes interest in our servicemen. Please continue the good work.
Thompson cigars gave out my charge card information to Passport to Fun Plus and Passport 2 Fun Plus. I got charge $14.95 on two different charge cards, two months in a row, if I didn’t call the bank to put a stop
on my charge card I would be still paying that charge today.
I call Passport to Fun Plus and was told that Thompson cigar sign me up for the service. you may want to check your account.
Robert Franzblau can spend fortunes on the ugliest paintings youve ever seen but cant afford to hire American Workers..Typical Republican Business Man. He must have inherited his money because he has no idea how to spend it responsibly.
Ex Slave
I'm glad you had a good experience. Ironically, though the company does run promotions whereby cigars are sent overseas to servicemen, they have been in the process over the past few years of sending customer service and sales jobs overseas as well. Managers, such as the outstanding individual you spoke with; are regularly sent to the Phillipines to develop that call center at the expense of American workers in Tampa. This reliance upon foreign customer service workers saves the company plenty in wages and benefits, but also customers, as you'll notice reading other comments on this blog. Thompson Cigar tries to project the image of patriotism, but actually engages in rather unpatriotic outsourcing. Thanks.
T. Timmons
terrible customer service
Actually, this is a response to the complaints. My problem started with what appeared to be an incompetent staff. I was at my wit's end, I asked for a manager, and got someone who didn't understand what the problem was either. The problem was simple, and I couldn't understand her inability or grasp, while insisting upon my joining the "club". It was clear that these were people with little to no grasp of english intricacies. I tried one last time to reach an AMERICA based manager. I spoke with Hoc Mai, and have been extremely satisfied ever since. He went out of his way to keep me as a customer. It's worth giving them a shot again, insisting upon American people in cust. service.
I ordered a humidor which, due to a complex series of delivery problems never got delivered and I opted to have it shipped back to the company and request a refund.
The problem with this was that in order to actually speak to a customer service representative at Thompson cigars, it took many phone calls at various numbers... I still don't know which is the correct number to call for an honest to goodness customer service rep that knows anything!
The first phone call put me in touch with someone in an entirely different country who barely spoke english and had no concept of the problem I was trying to discuss.That should have been my first indication as to what I was up against. During the series of attempted calls to speak to someone in customer service, I spent an irritatingly long time on hold EVERY single time I called. After waiting on hold then finally getting to speak to someone, I was either told to call a different number, hold to be transferred and then disconnected, or given inaccurate or condescending information about what to do. I was never given any useful help.
As it turns out, I had to finally contact my credit card company to stop payment, due to a lack of any progress in receiving a refund from the company.
I will never do business with Thompson cigars again. Their customer service has to be one of the worst in the industry.
WITH MY COMPLAINT, THE REP BASICALLY TOLD ME TO GO BUY SOMEWHERE ELSE. COULD CARE LESS THAT THEY JERKED ME AROUND ON SHIPPING! HAD NO INTEREST TO SATISFY THE CUSTOMER.
BUY YOUR CIGARS FROM ANOTHER REPUTABLE OUTLET! I AM!
Jarrod in customer service told me my order was shipped. The part of your order system shows it is still open. Please ship my order and confirm. Or I will go somewhere else.
What you dont understand is these Reps are being forced to provide this type of C S. Thompson is losing money and has resorted to Outsourcing in Manila..where you cant even understand them.They are constantly monitored and harassed.. Ask the BBC about them.. The Better Business Bureau could give you more info. Thompson has hired high school students to sell cigars..underage and promoting tobacco?
satisfy
Very satisfied with Thompson Cigars and Hoc Mai-Customer Svc Supv. 5/8/08 I ordered cigars and a humidor, both items arrived within 5-7 days as promised. The cigars were good, the humidor was damaged. I called Customer Svc and after being on the phone for forty minutes received a 30% discount. Not satisfied with the humidor and discount, called back and...
Read full review of Thompson Cigar and 1 commentcigars
I said yes to a free sampler to which the phone solicitor told me he would add some free Padrons. When the package arrived I owed $121.00 and was a member of thier cigar club. I was never asked to join. I returned all the cigars for a refund the same day after talking to a Thompson supervisor. They then billed me nearly $18.00 for shipping & handling even though I never agreed to join the club in the first place. BEWARE they have a habit of dropping your call when they find out you want to return the product. I was dropped 3 times before I got a supervisor. They are crooked
I was a customer of Thompson Cigar for quite some time and was also a member of their phony cigar club that promotes discounts and offers gifts and free cigars after so many points have been earned, but the reality is the cigar club is a scam. They overcharge for their products and in the end you are paying for any freebies that they give you period. I found the same cigars at JR Cigar for quite less and they have been great company to buy from. In my frustration I even wrote the owner of Thompson with my experience and of course I was never contacted. The company and the way they promote their products is nothing less than a big scam designed to rip you off. DO NOT BUY ANYTHING FROM THOMPSON CIGAR!
con job
I too fell victim to their Cigar of the Month Club baloney. I have been a Thompson Cigar customer for years. That's now history (try Cigars International). I've only recently had "Customer Service" problems with them. While concluding my last telephone order I was scurried off to a slick tongue that foisting the Cigar of the Month Club on me. After several "no thanks" from me, he said that he noticed my favorite cigar and was going to send me a complementary box. Well gents, the box came all right - with a $62 invoice. Guess I don't know what "complementary" means. I sent the box back unopened with the invoice and a demit from their Cigar of the Month Club. This month I received another invoice for $12 - with no mention what the invoice is about. They got one of my famous "barn burning" letters in return. For any amount of money, I'll take them to the depths of hell before they see a dime from me.
Thompson Cigars boasts a 92 year history of business from Tampa. I think it's about time for them to call it "quits" and get out of the cigar and scam businesses.
Dr. Gary Wendorf.
Thompson Cigar keeps sending me almost daily e-mails promoting their tobacco products despite the fact that I've repeatedly filled out an online form asking them to stop. I don't even smoke cigars. Thompson Cigar spams.
I have been a Thompson cigar customer for years, and I am now compelled to opine on a very disturbing phone call I just recieved from Thompsons. I recently ordered approximately 150 cigars to completely fill my humidore to the brim, within the past month.On Monday Nov. 21 2011, a sales rep. called to ask if I recieved the last of my order.I answered that I did, and then I was asked if I wanted to join their cigar club which I answered, no.The caller then told me that the club would be good for a person like me, and again I told him, no.this person then asked, why not, and I had to explain to him that I just ordered enough cigars to fill a 200 cigar humidor and I would not be ordering any more for quite some time.seeming annoyed with my answer, (HE SHOULD BE ANNOYED ?)He asked me if I have ever tried Alec Bradley cigars, and that they are having a great sale on these cigars, and I should get in on the savings. once again I explained to him about the overflowing humidor on my table. Well you get the picture. Never has Thompson cigar called me in the past to hawk cigars, let alone their cigar club. it`s bad enough I have to put up with that rubbish whenever I place an order, now I get phone calls, trying to ram cigars and clubs down my throat ? There are plenty of cigar stores in my area and I plan on visiting them on a more frequent basis. Nice work Thompson cigar, you have just lost yet another customer. HASTA LA VISTA BABY! BOB CASALINUOVO CLEARWATER, FL.
we all get garbage mail. i have a small trash can next to my mail box. it is what it is. don't wase your energy on he small stuff.
I too deal with Thompson, as I live in the same town, personally I have never had any negative experiences with this company, they've always been very helpful, I think where the problem lies is the fact that Thompson farms out part of their customer service to the Pillipeans(sp?), this is where words like inept, and rude come into play because that location is horrible, the staff there can hardly understand english, let alone speak it, and in the world of customer service, communication is the most important element, but they dropped the ball hiring nuckleheads like that, they're not only foreign with very little english speaking skills, but they are also extremely rude, I mean the audacity! Yea I was put on this "club" when I clearly asked NOT to be put on any club, it's nearing criminal in how they operate "over there", I don't understand, I've always had good experiences from the American side of this business, why would they have to turn off their customers by exposing them to this Asian nightmare?
refund/billing
I was put into a cigar "club" that automatically deducted from my checking acct an automatic order that I did not want or order.When I returned the shipment and cancelled my "club" membership I was transfered to a very difficult to understand, far eastern accented, woman who was reading from a script trying to win me back.After several frustrated attempts to speak with a supervisor, I was told I would have to pay for the return shipment and It would take 3-5 days to credit my acct.It's been 7 days now and several threatening phone calls have accomplished nothing.I am very angry that this was not handled professionally. Bottom line, I will tell every man I know NEVER order from thompson cigar.
I caneled my shipment on 4-3-08 but yet you sent me more Cigars I do not want any more
plus who ever deliverd them put them in a bag because the box was smashed I was shocked
to see your product all the years I was getting your cigars I never had a box so damaged like
this one plus I hope you will credt my credt card because agin Idid not this shipment
thank you
Carmen DeGennaro
you may call me at [protected]
terrible humidor
Thompson Cigar are construction their humidor out of compressed partical board and lining the board with paper thin cedar veener that is being glued on. This is boarding along fraud, the website and catalong states "thick cedar".
Read full review of Thompson Cigarunsolicited phone calls!
I occasionally order cigars from this company, and have routinely NOT checked the box to receive email promotions. Recently I have gotten a phone call, which started as a "routine customer survey", and immediately became a sales attempt for membership in a Cigar Club, with regular shipments. I immediately told the woman I was not interested, at which...
Read full review of Thompson Cigar and 3 commentsI will never be a customer of thompson's again!
I tried to order two boxes of cigars today and when it came to check out, what a customer service nightmare. The CSR tried to sell me everything from the Cigar club to expedited shipping. I told her repeatedly that I just wanted my cigars. She then told me that she would be sending out a free $25.00 Visa card to me. Then, out of nowhere, she said that if I...
Read full review of Thompson Cigar and 82 commentsThompson Cigar Reviews 0
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Overview of Thompson Cigar complaint handling
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Thompson Cigar Contacts
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Thompson Cigar phone numbers+1 (800) 216-7107+1 (800) 216-7107Click up if you have successfully reached Thompson Cigar by calling +1 (800) 216-7107 phone number 0 0 users reported that they have successfully reached Thompson Cigar by calling +1 (800) 216-7107 phone number Click down if you have unsuccessfully reached Thompson Cigar by calling +1 (800) 216-7107 phone number 0 0 users reported that they have UNsuccessfully reached Thompson Cigar by calling +1 (800) 216-7107 phone numberCustomer Service+1 (800) 237-2559+1 (800) 237-2559Click up if you have successfully reached Thompson Cigar by calling +1 (800) 237-2559 phone number 0 0 users reported that they have successfully reached Thompson Cigar by calling +1 (800) 237-2559 phone number Click down if you have unsuccessfully reached Thompson Cigar by calling +1 (800) 237-2559 phone number 0 0 users reported that they have UNsuccessfully reached Thompson Cigar by calling +1 (800) 237-2559 phone numberCall To Place Orders+1 (800) 573-9099+1 (800) 573-9099Click up if you have successfully reached Thompson Cigar by calling +1 (800) 573-9099 phone number 0 0 users reported that they have successfully reached Thompson Cigar by calling +1 (800) 573-9099 phone number Click down if you have unsuccessfully reached Thompson Cigar by calling +1 (800) 573-9099 phone number 0 0 users reported that they have UNsuccessfully reached Thompson Cigar by calling +1 (800) 573-9099 phone numberCustomer Service
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Thompson Cigar address5401 Hangar Ct, Tampa, Florida, 33634-5341, United States
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