Thorntons
Reviews and Complaints

One cashier told his customer, that thortons was the worst places he's ever worked for. Loud enough to be heard by other customers. My cashier told me, he didn't have time to honor my dollar off per pack on cigarettes. Also loud enough for everyone to hear. Why offer coupons if cashier is to rude to honor. This all happened at same time. I felt embarrassed and wanted to cancel transaction, but I was afraid I would be talked to rude again. I rate my visit at this store a two out of ten. I gave a two for easy access from hwy. please offer more training on how to a pleasant employee. These two men should be fired

the manager (african american) at 2265 Algonquin Rd. Algonquin, IL on 10/10/2021 used to be excellent at customer service,
the past couple visits has been preoccupied counting scratch offs etc. w/ the customers waiting to check out. The red head elderly lady employee working with him is still super slow and we all just wait and wait until they are good and ready to cashier. I have been only going to Thorntons for years but...
Casey's is buying out Buckys nearby, I am considering taking my business there.

An employee named Mikayla at you Decatur Illinois location has taken it upon herself to text my ex fiancé every time I got in there and tells her exactly what I'm getting. I will no longer be going to this location because that is a clear invasion of my privacy. She should be fired.

I had already had three on my app and went on sat 07/31 to purchase gas unfortunately my car fill up at 4.9 gallon and was short only a little over a gallon all of my other purchase were way over the 6 gallon limit. I call today and spoke with crystal who said she could not do anything. I think it was the end of the day and she was in a hurry to leave. Ask for manager said there were all gone for the day. I purchase gas at thornton at least once a week and have been a customer for a long time. I think crystal could have been a little more understanding and I know I have talk to preview representative who were able to satisfy my needs.

When I walk to cashier no greeting and no Thank You. Cashier are very lazy I show them my bar code on my phone to scan he have a attitude and do not want to scan after I pay cashier
he did not give me a receipt I have to ask for my recipe then he throw a recipe on the table tome.This cashier should not work for customer service

I have a big problem with the employee Roy who works on s. 6th street Springfield Illinois. Although the mask mandate has been lifted except employees, he continues to wear a mask that cover none of his face. He admitted to not being vaccinated. And to top it off, he is the rudest person employed there. If this isn't corrected by tomorrow I will file a complaint with the state of Illinois and they can shut down your station. This is absolutely a concern that many that go in there will be infected by his lack of mask or vaccination.

The Thorntons gas station on medical centre Parkway in Murfreesboro Tennessee has their hot water spigots turned off next to the coffee machines constantly now I get no explanation from employees in there and they don't seem to care.
I only go in there to get gas and hot water for my green tea that I drink. They have turned off the hot water dispensers for some reason that they can't explain. Not buying gass there again. Briught this to their attention 3 times.

on saturday 4/24 around 4 pm CST, I went to Thortons like I do everyday. the ccustomer line was very long. there were two people behind the counter, a man and a woman. the man seemed to be the only person waiting on customers. the woman was running around behind the registers but not waiting on customers. she than came out and went towards the office. I asked her if there was any other employee to help to decrease the line. her response? you need to learn patience. I'm looking for the key for the gas cylinders. she finally went back behind the register. by now the long line was even longer. I had an appointment and could not wait. I counted out exact change and put it down and told her I was leaving it bc I had an appointment. her response? that's theft and I will call the police! the man behind the counter told her to let me go ahead and leave it.

believe me I wasn't trying to steal anything. I put my money down. this person is a poor reflection on your company. I realize good help is hard to find, but please fire her. she was rude to a customer and clearly does not know how to solve problems. I almost called the police to file charges for verbal harrassment. I had a headache for an hour after leaving the store. this is a busy store and not having enough help is a common issue. but sometimes Dawn the manager is in the back without a clue of what's going on. one employee Sue NEVER calls for help and numerous times I've had to let Dawn know there is a long line. Jen is the only employee at that store who is smart, efficient, and kind. She puts in 200%. I've known her a long time and Thornton's is lucky to have her.

I want to know why the African American cashier working evenings around 730pm is wearing a Black Lives Matter sequined face mask? U know damn good and well a MAGA mask would not be allowed.

I was glared at, cussed at and refused service by one of your emloyees very recently. I am a loyal customer and normally fill up my car with gas twice a month, buy cigs twice a month, and fountain drinks quite often. This guy treated me very badly and even told me to leave while refusing to sell my cigs and fountain drink. I have never in my life been treated to badly. Of course I refuse to return.

They have a sign post if you buy 2 packs you get a price of 7.64 a pack so I buy 6 packs and each pack has a 50cent off sticker on each pack. Each pack should then be 7.14 but they say that cigarettes company offer has nothing to do with Thornton's. That a big ripe off if Thornton is selling 2 pack deals why can the 50cent be honored. I go there every week your sales person try to push the 50 cent off but you are not saving nothing. I brought a carton looking to save 5.00 and 6 packs looking to save 3.00. If this in not a big ripe off. Sure, nothing will come out from this, but now I will not use Thornton's again.