Thorntons
Reviews and Complaints

I just went in to your location on St Joseph Avenue in Evansville Indiana I ask the clerk behind the register if any of the Pall Mall cigarettes were on sale. He rudely replied nope. Normally most of the Pall Mall brands have a $0.50 off so I asked again are you sure that none of them are on sale he open the little half door that was blocking the view of the palm oil cigarettes and said nope anything else and I said yeah give me a pack of Pall Mall full flavor 100s. He made a couple other rude comments and I said I can see why they have you working the midnight shift and I asked him for his name because he wasn't wearing a name tag, he said his name was John he said if you're filing a complaint they know me I then handed them $5.35 the total was 533 and I said thanks and he said move along and I said not sure why you're acting like that but I will be filing a complaint and enjoy your last night of employment he then proceeded to follow me out into the parking lot in a threatening Manner. I was already in my car I looked at him as I was pulling out of the parking lot and he could see that I was on my phone I was trying to call the corporate office but it was closed I would definitely like for somebody from corporate that has some type of authority to give me a return call when this is received my telephone number is [protected] my name is Jake Roderick I'm the owner of A & J Custom Construction in Evansville Indiana I'm a US Army Airborne veteran. I spent 6 years in the military three of those were spent in combat I in no way shape or form have thin skin and I don't take offense to a whole lot but that man is a disgrace to your business he is an absolute lost cause he's very lucky that he didn't approach my vehicle any closer. I look forward to hearing from someone thank you for your time

I am a frequent customer of Thorntons and enjoy being part of their rewards program.
However, today was the third time I have bought hard boiled eggs from the same Thortons on 60/Adamo in Brandon Florida and the eggs were bad. Immediately upon opening the bag my entire office was filled with the terrible smell of bad eggs, not only that when cut in the middle the yolk was slight green in color. This has happened 3 times already. Someone should look into this situation and perhaps see if the eggs are being deliver properly stored. I usually wouldn't complaint just as I did not the initial 2 times but this is becoming a recurrent issue now. Hope someone is able to look into this.

I went into your thornton on 120 & western today around 6:00pm.. Now I thought that it was be clean, stocked with product and friendly that's not the case... This is first thornton's that I have ever been in that was very, very nasty not clean at all nor friendly. I'm talking about all around the machines were you get drink's from was very nasty no straws around in the area had to ask a worker for straws when you found one there was a long line in the store fly's flying all around the store around the pastries and drinking machine garbage all around the drinking machine spilled drink's on the counters there was only one cashier and the line was very long I spent at least twenty minutes in line waiting to be served not a friendly atmosphere at all this thornton's was very congested outside this is one place I think I wouldn't visit anymore and I love getting my gas from thornton's and I have been to many thornton's this one is the worst i've ever seen as long as I have been a vip member.. I'm sorry but I would not be going back to this thornton's at all anymore. I don't know maybe they we're under staff but they really need to get it together over there.. The cashier seem to be overwhelmed like he was very frustrating, which I can understand being the only one ringing up customer's by himself with a long line and trying to get things to the customers that we're out of stock and answering questions it definitely was too much for the young man he didn't have an attitude he helped me with a friendly attitude helped me out and the rest of the customers that we're in the store at the time so I applaud and acknowledge the young man for multitasking when he did. I didn't get his name because I was on a time schedule but I would appreciate if you could thank him for me I appreciate the time he take to help me and another customer that was looking for items like me. I never heard him one time complaining about being overwhelmed he kept it very professional. I saw a young lady sitting in the back and not one time did she come up front to help the gentlemen out she just sat there even after I said is there another cashier to help with this long line she never came up front stay in the back as soon as I was getting ready to be waited on by the young man then she wanted to help him and waited on me not a friendly face at all looks like she an attitude because she had to come help him with the line. If you have any questions please feel free to give me a call ms. [protected]@ [protected] thank you very much

Today about close to 9pm me and my fiance and 3 kids went to thortons. We wanted to get some hot dogs and also some donuts and drink. A lady was there and I was her hey do you have anymore pickles and she right away very rudely said NO and rolled her eyes at me infront of my 3 kids. Then my fiance went in and wanted to grab the donuts and shes like move I'm throwing it away and he said why cant I grab some she said infront of me and my 3 kids if you grab it you pay for all of it in a rude tone. Then she kept looking at us with an attitude. Then I went to the rep at the front desk and I told them they started laughing and didn't take it seriously then they told me she's a manager but I'm sorry no manager should be treating any customer the way this lady did. as a result I want something done about this situation because it makes me feel disrespected and especially in front of my children please call me [protected]

I went to The pekin Illinois Location with 2dollars in my pocket with intentions of getting a cold fountain drink. I proceeded to get the kind I liked I took a drink it was flat . I proceeded to tell the cashier. She said I just had a Dr. Pepper it was just fine . I said okay can I dump this and get dr pepper. She then sighed and said I guess . I'll waste your soda for you . Made me pay for it NEVER offered to make it right or a refund NOTHING . I dont at all appreciate the customer service Received. I pay alot of money for my purchases at Thorntons. I ALWAYS stop at Thorntons. Creve cour and never have a Problem EVER . I dont deserve that kind of service and wont settle for less... Thanks Katie Porter

I made a purchase on 6/28 at 10:53 am and did not have a rewards card the cashier swiped her own personal card and when I asked to apply for one she said "No I've used mine". She hesitated to give me my receipt which shows she either makes a ridiculously unresolvable amount of purchases at Thornton's or regularly uses her card instead of patrons cards/allowing them to apply for cards. The receipt reflects the employees name is Holly. Her card #369572

As rewards members we receive texts emails any method of communication we decide on. Although this new drink upcharge was not in anyway communicated with your rewards members. For the fountain drinks to jump up 50 cents to almost a dollar I would think that rewards members would at least get a heads up. I am unhappy with the fact that I've been left in the dark so to speak.

I have been a loyal customer to the Thornton's on Richmond Road 4/11 years at went many times out of my way to come to that store today while in the store I encountered what I didn't expect from this location I was on the phone with my child who calls me because I work three jobs as a registered nurse I didn't decide if I was going to buy black jacks or not or different energy pill because I normally would buy black Jackson there was none available so I decided against it that I would stop somewhere else later in the day because I knew what blackjacks would do first as the other as I come to the counter the woman says what did you put that product back that did not immediately offend me I had jokingly said she says I don't judge on your color then not let me know that there is racial profiling now mind you that this whole conversation was recorded then please name is Wanda Johnson I will have a course allow you all to take action prior to making the rude and inappropriate conversation when I didn't ask for her name very politely and said that I would just go ahead and report her I did not follow through with my purchase nor will I do hope she is removed from that location she screamed out at the store my name is Wanda Johnson if you want to speak with a manager there's one right there you can talk to them right there alright fine very unprofessional very inappropriate again I have shopped there for 11 years intermittently and almost all the employees know me my email is [protected]@gmail. Com I would expect a return email in a resolution to this case before I take it any further this is not acceptable

This morning around 6:30am I passed the Thornton's on Ogden Avenue in Aurora, Illinois, and gas was $2.53. I passed it again this evening around 8:30pm and saw that gas prices had raised to $3.03. Because I am a Refreshing Rewards member, I supposedly have fuel price protection for the lowest price in the last 24 hours, so I stopped at Thornton's (the same one, on Ogden) and it did not give me the price from this morning. $0.10 per gallon I wouldn't be upset about, but $.50 per gallon is a lot- I would like to understand why this happened. Thank you.

Hi I was just in the Westmont Thornton's At 7:03pm. my receipt number is I believe 143460. I was in there with one of your store managers Kim Ford buying a few items. Well I clearly stated I didn't have enough on my card for the purchase to Isaac and that I was not purchasing 1 of the items. Isaac took off the item which in turn took off Kim Fords discount and made the price even higher. He then took my card without my permission put it in the credit card machine and hit approve sale. I get it, knowing Kim also, he was trying to be funny. Well I don't think it was funny or at all professional. The charge went through and now my account is negative and on top of that I will be getting a $37 overdraft fee on my account. Thanks Isaac. So is Thornton's going to take care of this for me or do I need to call Westmont Police Department to have Isaac arrested for card theft?

Workers with very bad Atterton's, and not doing their jobs. I had stopped going to this Station at, Thorntons #56 8400 Dixie Hwy Louisville, Ky 40258. some working standing around talking when they could be cleaning up around in and out of the store, it is not very clean. Thay did not have ANY Coffie made and when the Manager came out to make some, but this is all of the time have a very dislikeable attitude. Something needs to be done about her, I am not the only that has said that she is very roared. I will not be going back.

On Wednesday, June 13th, I stopped by the Thorntons store at the corner of Outer Loop and National Turnpike. I believe the store number is 054-NQ-1471. I asked over the speaker by the air pump for them to turn the air pump on since I was a Thorton's rewards member. I got no response. I went inside and when he finished waiting on the customer he had in line I asked the older gentleman that was working at the first register to turn it on and he indicated he would. It never happened. I ended up paying for the air which wasn't a major problem except this wasn't the first time this store had done this. I was in a rush since it was my birthday and I was being asked by my family where I was. I feel you should be aware of this since it seems to be a reoccurring event.

John T Frederick III

An employee named Matthew tried to ring in a pack of cigarettes from underneath the counter when I went to buy a 44 oz drink. This is not the first time I've delt with a situation similar to this with this employee. He is always quite rude whenever I stop in. I'm just really tired of being treated so poorly and think that behavior like this shouldn't be tolerated.

The bathrooms in the Thortons on Green Bay road and Grand Ave in Gurnee Illinois are disgusting. The lady working this morning said there wasn't time to clean them. I've gone there three times and the staff and place hasn't been very clean. Won't be back there again not very friendly and not very clean at all. Please fix this Thornton's is a new gas station and the hiring process probably needs to be a little more tough then to just get someone off the streets. These people at this location. Are lazy

I'm distraught at the fact. The manager blamed me... (unbelievable). I have a hybrid 2018!

I have his recorded voice. He said I was the blame. My car should have shut pump.

And he walked away.

I told him sir. "how is that logical if your pump shut off is not working"

He just walked away... Like i'm the reason... I saw the "look" on his face.

There was no acknowledgement to the very fact.

My brand new hybrid has ⛽️ all inside. And there may be mechanical issues. My car was jerking all the way to work...

I'm very 😡

Trevor

[protected]@gmail.com

[protected]

For the past few months I've been going into Thorntons the drink machine has not been working every time I try to use it it's either filled with the wrong solution or not filled at all. Ive complained every single time to the workers and the manager specifically but she told me "I dont care, its not my job to replace that stuff". Its very annoying that the thortans by me never has the drink i want. Its been CONSISTANT.

I asked the cashier, it was a white gentleman at about 2am on Tuesday 05/15/18, about the sodas that were buy one get 1 for a dollar. He stated I don't know about that, I'm not a manager while setting on a milk crate behind the counter. I felt that was rude and asked well can you call a manager. We got the issue resolved. The manager was very nice and accommodating. The cashier made me not want to come back to the store. If you don't like your job, find something you do.

I came to Thorntons like i do every month to get my money orders for rent. I waiting in like 5 min. And got to register i said hello to cashier (Keith) then tell him i need a money order for $792.00, he tells me well it will be split up, I said that's ok no problem they usually do. So he tells me my first total is $393 I then ask well how much did you put them for? he gets agitated and says ma'am I put it in for $300! I then asked why $300 when they usually do it in 2 money orders 1 for $500 and the other for $292 ? he gets more aggravated and tells me ma'am I tried it for $500 it wouldn't go so I did $400 it wouldn't work so I did $300 and it worked. Mine you he told me the total was $393 not $303! so at this point I ask if he could get some help because once again I always get them here and never had any issues. He tells me to step aside, I then look at him and say no I haven't gotten what I come for and if he would please get a manager! he looks around and says step aside ma'am and she is in the back you have to wait for her to come out! I look at him and say excuse me? could you please get your manager and page her over intercom if needed but I have the right to speak with a manager. He tells me no he won't page her and that I need to step to the side and she is really busy in the back and I just have to wait. At this point I'm still standing at his register confused what the problem is. He then looks past me and started helping people over my shoulder! I asked him if he is really going to just ignore me and not get a damn manager.( at this point i been standing her almost 10 mins and the disrespect from him is unbelievable) he then says no i'm not but i told you she's busy. I asked again can i speak to the manager, he looks over at the other cashier a white lady and says can you call the manager, she then yells out Yvonne, and conveniently Yvonne was literally 50 ft from us around the corner of the wall and she comes around the corner says yea what's the problem? 1st thing i stunned she was that close and could hear the conversation and never came out when she heard me ask for her! i tell her i needed money order for $792 and he says money orders only go up to $300 she tells me no it's $500 i told her i know this but her employee don't so she needs to let him know. I then tell her how rude he was being and why couldn't he get the manager when i asked why would he tell me to step to the side and wait for you to come out? she says that's not what he said, i told her yes ma'am that's exactly what he said! she says well i think he met i would be out in a sec! i then again tell her no that's not what he said or met to say you weren't here and can't speak for him. She then tells me well he is from another store maybe he didn't know! 1st thing policy is policy no matter what location your at! 2nd i was a manger at speedway for 3 years and never treated a customer the way i was treated. I don't know if it's a racial thing or what because he was very nice to the black lades that were behind me that he was helping over my shoulder and the white people also but because im of another ethnicity i got treated like crap for no reason when all he had to do was just simply get a manager within the first 2 min of our encounter and she should've come out and had a better attitude. She was laughing when i was on the phone with my landlord explaining to him i'm at Thorntons trying to get the money orders and I'm having issues getting them the manager Yvonne starts laughing. This entire encounter is on tape at your store also i have video of it as well and will be contacting someone so this issue is resolved! being racist is not ok!

I am and have continuously been a regular customer at Thornton's located at 425 E Brandon Blvd, Brandon, FL 33511. Today I was very disappointed and upset to be the subject of a rolling joke and possibly a subject of betting within this particular establishment. I know and can confirm this because walking into Thornton's today as I usually do when I am heading to work or even getting off work I overheard "Sierra" (?) saying I bet you money she leaves with a "Smirnoff Apple, Just watch." After obtaining my items, non of which included the alcoholic beverage which I have purchased in the past for personal and after work enjoyment I headed to the register; when then I was directly in ear shot of "I guess I was wrong." I responded with "Yes you were, I am on the clock." Now you can make your own judgement on how that would make a patron feel and anyone who frequents an establishment. Do they make it a habit to count the customers? Do they joke about the purchases? Or more repulsively do they judge what is purchased? I work at a LARGE business less than 5 minutes from this station and I have to say that it will be voiced to everyone I connect with that they should be careful in their stops and possibly make the 2 minute trek down the road to Racetrack because they never know if they will become the subject of a very hurtful and assumptive joke.