Ticketmaster
Reviews and Complaints

In September of 2019 I purchased a VIP Unicorn Package for my nephew as a graduation gift. The purchase was charged on my credit card on 9/19/19 in the amount of $1561.70. The original concert date was July 21, 2020, but it was cancelled due to Covid. On Wednesday, July 1, 2020 I received a note saying do not worry your concert has been rescheduled for July 20, 2021. Having this information we planned a trip to the UK from August 25 - September 4, 2021. That way my nephew could attend the concert and go with us on our trip.

We made the plans for the UK trip and all seemed fine. After making our plans and paying for the itinerary, the concert was once again rescheduled. This time to August 27, 2021.

I went into the website to see about reselling the tickets, but the link is not available. I tried calling, but all inquiries are only accepted by email. I have sent several emails and get a standard response:

Hello,

Thanks for reaching out to us - we have received your email. We are extremely excited that live events are back and like you, can't wait to enjoy these experiences again.

Please be aware that our wait times are longer than usual. Like many in our industry, we are increasing our staffing levels to meet demand. We appreciate your patience and understanding and will do our best to respond to you as soon as possible.

In the meantime, feel free to check out our FAQs for answers to many of our most commonly asked questions.

Please do not reply to this email as it will not reach a representative. Don't worry, we will answer your original email as soon as possible.

My inquiries have included what I felt were very reasonable solutions including:
1. Reselling the tickets
2. Removing the VIP package (at a loss to me) and just selling the concert tickets.
3. Transferring the tickets to a friend or family member
4. Transferring the package to Seattle so my nephew could fly there immediately after our return from the UK and attend the Seattle concert.

All of these ideas have been rejected supposedly because it is a VIP package. At this point we are not interested in the merchandise or the backstage tour, we would just like to be able to at least recoup some of the $1561.70 that was charged to us.

I understand the pandemic has created turmoil in the entertainment industry and I am really trying to work with Ticketmaster on this before it gets too close to the date and all hope is lost.

Had the original rescheduled date for July 20, 2021 been honored, we would have been fine. However, with the second date change it put us in a serious date conflict.

I am attaching the correspondence responses I have received thus far. My request at this point is to be reimbursed for the package in its entirety for the amount of $1561.70.

Thank you for your consideration.
Michael Guevara
[protected]@yahoo.com

I was never told that I could file for a refund. I have these tickets in hand..They showed on my Ticketmaster account in Jan 2021 but no longer are there..I sent several Emails giving order# and been told that I would hear back about a refund...It's been 3 or 4 months...You have had my money since March 20th 2020..Orch Row G seat 20 and 22. Event Code TMFOGE other numbers on tickets are EEH1118..764ZWS and 20-36088. They were $173.94 each ticket total of 2..I want my refund! It was paid for with American Express Card..I don't want to go to small claims but if I have to I wall and will ask for more than the ticket price..I will also take these tickets to the Wynn ticket window and demand a refund..>Dennis Bahr

I have called and email Ticketmaster several times and for several days. I purchased tickets through them and accidentally made two purchases and wanted to see if they could cancel one of the orders, or refund my $$. No one has even responded or try to reach out to me. Even if they can't assist me, the least they could do is respond. I will never purchase any tickets from Ticketmaster ever again.

jennifer.[protected]@bennettig.com

I have two houses, when attempting to change my password, it will not accept my other houses landline phone number to call me and give me my code, it continues to accept only my other house's phone number to give my my access code.

Therefore, I cannot get into my account. Since I cannot get into my account from my other homes telephone number, and you in your INFINITE wisdom require me to sign it to my account to ask for help, catch 22.

You are fools.

Ticketmaster issued me an email on Tuesday, July 20th at 4:01pm titled, "Your Invitation to the Harry Styles Presale powered by Ticketmaster Verified Fan" stating that I had beed selected to receive a presale code for the Harry Styles Love on Tour 2021 presale for the additional Nashville, TN tour date on September 29, 2021 at Bridgestone Arena.

Ticketmaster failed to issue me a code for this presale so I was unable to participate even though they claim I was selected.

I did not receive a code on Tuesday night as the email specified: Tonight, Tuesday, July 20, you will receive two text messages that include: your unique access code, and a link to shop for tickets. The Verified Fan Presale begins tomorrow at 10AM local venue time.

A copy of the email I received is attached to this complaint.

I waited in the queue for the sale nonetheless, and at no point was I issued a code even though they confirmed my selection to receive a code.

This has caused my to miss all opportunities today to buy tickets at the presale for this show.

Last night, around 10pm I started calling the customer service line which led nowhere, and I submitted a form online that said they would respond within 12 hours. 12 hours later, I have no response and have not been helped.

Completely unacceptable. There is no resolution because now I cannot purchase tickets with the presale assuming I will not hear from Ticketmaster until after this week - after the general sale too.

I would like to request a Discount code to use at the general sale of Harry Styles Love on Tour which occurs on Friday July 23rd at 10am local for my grievances.

A cruise we had planned for November was canceled and is now leaving in December when we have purchased the following tickets: Order #54-55220/NY4 Date: Monday, December 6, 2021 Seats: Mezzanine F Row A 102, 103 I would like to exchange these for Date: Monday, January 31, 2022 Seats: Orchestra Row N 114, 115.

Ilke O, from Priority Client Support at Ticketmaster, claimed she had no record of my tickets.

I had extra tickets that I sold back to Ticketmaster. They put two payments of 0.19$ and 0.22$ into my checking account and asked that I verify the account. I did this and I still haven't been paid the $224 for the tickets. This was a month ago. You can't call them because "fan support isn't available at this time." Then online, Chat With Us isn't available at this time. I sent several emails. They email back with some automated BS about looking into the problem. Shady company. I will attempt to never buy tickets through them ever again.

THE SHOW I BOUT TICKETS FOR WAS POSTPONED TWICE. THEN I GET AN EMAIL ASKING IF I WANT A REFUND. I FILL OUT THEIR FORM AND THEY SEND ME AN EMAIL THAT SAYS:
According to our records, we received a request for a refund or credit on this order. Credit requests are processed immediately and an email with a credit code is sent to the email address associated with your Ticketmaster account. Your refund will be processed to the original method of payment, once funds are received by the Event Organizer, which is usually completed within 30 days. Unfortunately, we cannot provide an exact date your refund will be complete. Once we have processed your refund, we will send a confirmation email to the email address on file. Thanks for reaching out.

I FOLLOW UP IN 30 DAYS AND I GET THE SAME EMAIL RESPONSE.
I DO THIS TWO MORE TIMES (NOW 90 DAYS) AND GET THE SAME RESPONSE.

I TRY THE LIVE CHAT FUNCTION AND THEY SAY IT IS NOT AVAILABLE NOW.

Basically I was one of the unfortunate individuals to have bought a Killswitch Engage /August Burns Red concert ticket. Of course, the concert never happened. That was in March of 2020, since then I have received my refund for the ticket, even through they held my money for over a year refusing to allow me to even request a refund. This company has greatly irritated me, so once I received my refund I sent a request in that my account be deleted permanently. And they denied the first attempt! Saying that there was a pending transaction on my account. There is no pending transaction in my account, what they are speaking of is the fact that the Killswitch concert still says "postponed" after all this time not "cancelled". Which is utterly ridiculous, the concert was cancelled and everyone knows it. It's been a year and almost three months! The only reason I was denied is because they don't want to loose any more customers. If I can get a refund for this supposedly "postponed"event, then according to their logic, I should be able to delete my own account! God only knows what they could be using my sensitive information for? They have my credit card number!

I purchased tickets in 2020 to see the Maroon 5 concert with my two sons, daughter-in-law, and husband. COVID resulted in the "show" being moved to September 7.

Since that time, my children have moved out-of-the-area. I tried to request a refund. First, Ticketmaster has no way to contact them directly. Second, they denied my request. I looked at selling the tickets but, they won't allow me to do this either.

This is outrageous and highly unfair. I want a refund for 3 of my 5 tickets.

Thank you.

I sold tickets via Ticketmaster for Colorado Rapids Tickets worth $400.00. Ticketmaster only credited my account $4.00, owing me $396. Neither of the phone support works and the Live Chat person sent me to Kroenke who sent me to Ticketmaster in the first place.
Confirmation numbers from my emails from Ticketmaster: #K20475572, #K20479499, #K20465097 and the confirmation number Kronenke subsequently sent me: #: [protected], [protected] & [protected], Confirmation #: [protected].
Mike Armbruster
w.michael.[protected]@gmail.com

Ticketmaster sent an email saying that Squeeze had been postponed. The email said nothing about a 30 day window to request a refund. I have the email. I have requested a refund about 50 times, and they keep saying they notified me of a window and I did not request the refund in time. They did not! I want my money back.
This concert was supposed to occur 8 months ago. They are holding my money indefinitely, when there is no date scheduled for the new event. I no longer want to see Squeeze because this is wrong. I want my money back!

Hi there,

We had tickets to the rescheduled Russell Howard live gig on 13/3 in Melbourne. Due to the late notice of the change in tickets we were unable to attend and requested a refund. I quickly received an email saying that the refund had not gone through as the account I had booked the tickets with originally had been closed, could I provide relevant account details. I have done so via reply email within 48hrs of receiving this email - nothing. I have written to them on multiple occasions asking for a status updating - nothing. I have tried to call but apparently they are still operating on COVID protocols and no-one there to take my call. Can I please get some assistance?

Thanks
Sabine

I received an two emails from ticketmaster saying that my voucher which was used for a cancelled play, was extended until 2022. When I recently tried to confirm this again, I was told that the voucher expired 2020 and I could no longer use it. The issue is that ticketmaster told me it was good until 2022 and so based on the information they gave me, I believed it was good until 2022 and had time to use the voucher. They refuse to acknowledge this even though I sent them proof of their emails, and keep reverting to their argument that the voucher expired in 2020.

I ordered tickets on Dec 18 for Toby Mac concert Feb 19th. Order 11-14584/FLO. Section 212 Row J seats 4-2 39.95 per seat. Total cost 188.90 I was emailed today 2/16 telling me my seats were moved to 318 H 19-21. I was told I could not cancel & be refunded and difference of cost will not be refunded. Seats in 3rd level are $19.95 I purchased early and the seats were already separate due to covid19. That is completely unacceptable that 3 days before the concert they are moved up a complete level and cost told be be the same.

Manage My Order - Request A Refund Or Credit - 2-42581/NY1 - Justin Bieber

On July 23 2020 I received an email that this concert is being rescheduled and my seats would be refunded. The email also said I don't need to do anything and my refund would be sent automatically within 30 days.

As of today November 3 2020 no refund. When I inquire about the refund Ticketmaster's automated response says I passed the 30 day limit to request a refund and they don't have any request in their system showing I requested a refund or credit.

If the refund is automatically issued why do I need to request it? I want my money back the concert was supposed to be September 26 2020 which passed.

I purchased tickets for the Alan Parsons Project concert in Atlanta. During the Covid 19 shutdown Ticketmaster shut down their customer service. I tried to contact them but was unsuccesful. I called the venue and asked about the refund policy if the concert was cancelled or re scheduled for a date I could not attend. They did not know because Ticketmaster wasn't giving them information either. If they had kept their customer service open none of this would have happened. Somehow the venue made a mistake and sent a request for a refund of my tickets. I did not ask for a refund. I contacted Ticketmaster and kept hearing the phrase I'm sorry not this is our fault and we will fix it. I found out that they do not care about their customers. I would like someone from Ticketmaster to resolve their mistake and take ownership of this. All I want is for a company to provide the service I paid for and not tell me they are not willing to help. All I wanted was to go to a concert.

this is a scam. i bought platinum tickets within minutes of tickets coming on sale. i thought i was paying face value of £422. however i have now found out these tickets were on general sale for about £200. i can get these tickets cheaper on viagogo and illegal resale site. how the f~~k can i be charged over double the value by the official seller of the tickets? i will be complaining to the ombudsman about this. its a scam

Old credit card was replaced with new. Had same cc # but different expiration date. Old cc was my default cc on Ticketmaster. I deleted it and tried to replace it with the new one. I keep getting an error saying the card is already in the system. Cleared cache, logged out and in, same results. Ticketmaster live support (both chat and phone) are stumped and sad they have no tech support. E-mail support said they couldn't find my account, although I submitted the support request via their website off my account. No one at Ticketmaster is able to update my cc info for me, leaving me only the option to get a new cc. Horrible service that they have zero tech support for their website.