TicketOffices.com
Reviews and Complaints

On 4/25/2020 I ordered tickets for a Kane Brown Concert at the Sprint Center with my brother in law for my sister's birthday. We thought that we were on TicketMaster and upon looking at the email from them and the chargers to my account, I was charged a higher price for the tickets, a HUGE service charge and a Flash Charge. I tried to call and speak with someone today on several occasions and was sent around in there automated system, it was not until I called from another phone number and pretended to buy tickets that I was actually able to speak with someone directly. The lady did not speak English very well, kept telling me that they are a good company, that I need to look at there website as it explains it all and that a refund is not an option.

Don't allow yourself to be scammed by these crooks. They will charge you nearly double what you would pay to a reputable seller.. Then, if the show is postponed, they will not provide a refund. I bought tickets for a particular show on a specific date (when out of town guests plan to visit). Now that the show has been postponed, and I have requested a refund, they have refused. They explained to me that I was mistaken to believe that I had bought tickets for a particular date and that I must not have read the fine print on their website that says once you bought the tickets, you own them.
To others who have had a similar experience with these crooks, please take the time - as I will - to register a complaint with the Better Business Bureau and local government. It's important that we warn others of the business practices of TicketOffices.com

Crooks. Hidden charges.
Overcharged my credit card. Customer service hung up on me. Many complaints about them. Don't trust them. Purchased 4 tickets at $109 each = $436.00 they charged my credit card $569.39. There was no information anywhere about surcharges. The customer service told me the $133.39 was for ticket delivery. The delivery is by e-mail. (the only option).

Very misleading and overpriced. Never received any tickets and looks like no refund either. Was under the impression to deal directly with the Performance Arte Center but found out later that I was dealing with a broker. Received an email that my tickets will be shipped December 12 but after calling them in December 5 I was told that the tickets were shipped in late November. My wife found an envelope in our side backyard soaking wet but no tickets inside. It looks all these comments in here are very similar, How can anyone run such a poor business?

I googled the Brooklyn bowl in Las Vegas somehow was redirected to this site which I thought was the official site. The notice on the venue said this show was selling out. This was a lie. They charged 3 x the price and then I found out that there is no tickets. That the tickets MAY arrive by email in 2 months which is3 days before the show. When I contacted the company there was no way to speak to anyone. I started a chat and the customer service said no refund and sell the tickets if I don't want them. However there is no tickets! They never emailed them and again said they will maybe come 2 months from now. How can I sell something I do NOT have?

My daughter just had a narrow escape! She wants see a Cats performance and nearest venue 4 hours away so I will drive with her. Went 1st to TicketOffice, where price per ticket, including fees, for Row E, close to $2000! This price included an @$400 service fee! They did not even designate what seats, just that they would get them for you! Also I raised questions about if would get tickets in time, since they claimed they had to mail them overnight mail.
I even volunteered to go off to do something else so she could afford to see it. But she wanted me to come so checked out other seats, but prices still high even in cheaper areas, including the Balconey. One option for mediocre seats had her at @$2000 for 2 seats.
In despair she went to the Cats website to see if other options available. She clicked on the venue city, the website for Cats took her directly to the venue site of TPAC, where we found tickets for the very same row E. However, we paid a total of only $210 for 2 seats! Tickets delivered instantly by email and the 2 seats are assigned to her.
Think of this and tell me this isn't a scam or online scalping!
$210 for two Row E tickets through official venue website with reserved assigned tickets - versus @$3900 for two Row E tickets through Ticketoffice (no confirmed seats, mail delivery), a site she was first directed to via Google. I saw the prices myself for Ticketoffice prices. What a scam.
No resolution needed - just want everyone to be aware of this company.

Folks, there is a good reason that 45% off the reviews for this scam company are average/fair/poor. With 29% of the total being poor. I had a legit reason to request a refund - more on that below. But when I called them I was on the phone for 40 minutes and got bounced around to 4 different people. I was told: We do not refund money under any circumstance. They absolutely suck. Avoid them.

They sold me tickets at 44% above face value, but at the point of ordering it all looked legit. Then $68 added for a service fee, then $7 fee to EMAIL the tickets. Really? You can be an astute shopper, and even then it all looks legit at the point off purchase.

So why did I want a refund, which they completely refused to do? Cuz the event I bought tickets for changed to a different event, but happened to include the original individual act as part off a tribute multi-performer act. They totally suck, and the reason there are any positive reviews is that they create a lot of fake accounts then give themselves 5 stars.

They advertised a Todd R concert at Berklee. The entire show changed to a Beatles White Album Tribute. I did not buy tickets to that event. They refused a refund. PLUS...they DO price gauge. Ticket costs are inflated AND their service charge is quite high.

I called them and got transferred 4 times. I talked to supervisors. They would not budge.

I paid them $311 for 2 tix in Orchestra. They had just gone on sale and I wanted good seats. The face value, I later discovered, is $79 per ticket

BUY YOUR TICKETS *ANYWHERE* ELSE

Just purchased Aerosmith Las Vegas tickets for 25th wedding anniversary and paid twice the price of Ticket Master for the same seats. Tried to get a refund, but the are non refundable according to recordings on customer service line. Nowhere on the tickets or in the purchasing process was it made clear that tickets were non refundable! Very upset and extremely disappointed and taken advantage of. SCAM SCAM SCAM!

Shame on you. I purchased two tickets for a purchase price of over $300. When I purchased, I did not realize that this was a resale. More importantly, I didn't realize that the face value of the tickets plus fees is only $91.

I don't think that scalping tickets in Pennsylvania is legal, especially not in these rates. In any case, whether it is legal or not, it is a scam, and there was no disclosure to that effect.

8/29/2019 I purchased 3 tickets. The tickets were listed for $45.00 each on the website. I clicked purchased tickets and it too me to TicketOffices.com and the ticket prices were $80.00 each. I just thought the ticket prices went up because it was popular. I purchased the tickets and then found out after searching more the tickets to the show was only $45.00 but TicktOffices.com jacked up the prices. I tried to contact customer service and it was a 15 min hold to talk to them or you could live chat. Well live chat is a BOT not a person. They will give NO REFUNDS unless the show is canceled. I will never use them again and I am letting everyone know not to use them. Buyer beware.

My card was used for what should have been $40 in tickets for which they billed over $260. No customer service, no success reaching out, no refunds for an erroneous transaction. I will be filing a complaint with the state attorney general. Even if the tickets were legitimate, where on earth do they come up with an 800 percent mark up over list price for the venue?

I purchased a ticket for a small concert at a small venue. They promised the ticket would arrive in my email the day before; it did not. I didn't worry too much & checked the following mid-day and it still did not arrive. I tried calling before the concert but couldn't get through the IVR. The IVR would go, please enter your order number. I'd enter it & it would ask again with the same thing. Round and round it went and I couldn't get through to a live person. At the door I showed the receipt and they said they had no record. I had to re-buy the ticket. At that time, I saw I was also a victim of predatory pricing as the ticket I bought at the door was 4.79 times the price at the door. I cannot recommend at all.

This website says in small print that they are a secondary sale company, but they use google search to pretend to be official ticket sellers. They charged double for the tickets above face value with a huge processing fee. Customer service is terrible and unhelpful and does not give refunds.

Beware of this website and pay close attention! This is not the place where you should be buying your tickets unless you are truly looking for resale tickets at an exorbitantly high price.

I purchased two tickets a total amount of $231.41 on a third-party ticket vendor website, Ticketoffices.com, on 01/18/19 for a concert that is on 07/26/19 in Greenwood Village, Colorado. The website for Ticketoffices.com claims that your tickets are 100% guaranteed after purchase. I received an email from Ticketoffices.com on 07/15/19 that my tickets were transferred to Flash Seats, an electronic ticket transfer system that is part of AXS Tickets. I have logins for both Flash Seats and AXS, and my tickets were not transferred into either of the accounts. I called Ticketoffices.com, they said they would request that the seller re-transfer the tickets to Flash Seats. After several more calls to Ticketoffices.com, after which I was assured that my tickets were guaranteed, I received another email from Ticketoffices.com on 07/24/19 stating that my tickets were transferred to Flash Seats. I also received an email which appears to be from AXS Tickets that my tickets were transferred. The tickets again were not transferred to my Flash Seats or AXS account. I called both Flash Seats and AXS and confirmed with them that no tickets were transferred or pending and they referred me to Ticketoffices.com because they had no record of any tickets purchased by me. Each time I called Ticketoffices.com, I had to press the prompt to buy new tickets, because their prompt for existing tickets will not transfer to a live agent. The sales team then had to transfer me to their customer service team, many times I was just transferred to main number or hung up on, and I had to call back. I spent three hours last evening talking with Ticketoffices.com, who stated that they received "Confirmation" from the seller that the tickets had been transferred to me, apparently the seller sent an "approval code" of some sort. Ticketoffices.com has allowed the seller of tickets to misrepresent that they have transferred tickets, and Ticketoffices.com paid the seller after taking my money, but they will not believe me when I tell them I have not received the tickets. It appears that this seller has spoofed an email, claiming to be from AXS tickets to both Ticketoffices.com and to me, and has committed fraud by claiming the tickets were transferred when they were not. Again, AXS and Flash Seats both confirmed directly to me that there was no transfer of tickets to my accounts, but Ticketoffices.com will not confirm this with them, they will not believe the buyer of the tickets (me) when I tell them the tickets were not received, and they will not refund my money. The entire business practice of Ticketoffices.com is set up to favor the seller of the tickets, the seller gets paid before the actual transfer of the tickets and without confirmation from the buyer that the tickets were received. The buyer is then rebuked and all claims from the buyer are rejected when the buyer reports that the tickets were not received. I have lost $231.41 because a scammer has convinced Ticketoffices.com that he has transferred tickets to me when this absolutely did not happen, and they refuse to investigate my claims or take my claims seriously. I paid for goods that I never received on website that claims my tickets are 100% guaranteed and I never received my tickets, nor was my money refunded. I called Ticketoffices.com again on the day of the event to request a refund and I was hung up on yet again.

Worst ticket company I have ever used. Order tickets for Phantom of the Opera. Declined tickets thru email from seller, offer no longer valid per the email.

Ticketoffices charged my credit card. Spend an hour on the phone trying to get a live person thru their horrible recording loop. The one time I was able to speak with alive person, she said she would transfer me to a live person but she lied and just sent me back into the recording loop.

Basically I have not tickets but am being charged on my credit card and have been unable to speak with anyone regarding the fact that I have no tickets.

BUYER BEWARE DO NOT EVER USE THIS SITE FOR TICKETS!

One week ago today, I ordered tickets to the Sammy Hagar concert in New Hampshire.
The concert happened on Sunday evening.

When paying for the ticket in the FIRST ROW, the only delivery method was 'Special Delivery'. I paid all the fees attached and looked forward to the concert with my wife.

Later in the day, I received a call requesting that the tickets be shipped UPS overnight. The lady stated that I had only one hour to make a decision as UPS was only accepting overnight shipments for a short time.

I told her it wouldn't make any difference which way they arrived and approve the new shipping method.

On Saturday morning, I saw that I had numerous messages to call TicketOffices regarding my tickets. The woman said that they could no longer deliver the tickets on time so they would like to switch us to Row 9. Completely unacceptable!

We were so upset that I asked for a refund. That refund was just credited to my account this morning.

What a horrible experience with Ticket Offices.

Any response? Probably the last time I will ever get to see him. Thanks for nothing-

Craig LaCroix

I purchased two tickets as presents for my brother and sister-in-law in San Diego.

I was told I would receive the tickets via email on May 9th. It is May 9th and
NO tickets.

You cannot contact this company. All goes to voicemail NO CUSTOMER SERVICE

I'm so upset since they are planning on this event. To meet up with friends
at the venue. The entire evening is based around this event.

I still haven't received the tickets and there is 5 hours left and May 9th will be gone.
The email I originally received clearly stated I will receive the tickets before the event OR May 9th.

I paid a ticket for cher, they took the money from my account, they never gave me the ticket or the money back! I am trying to get a hold of them and cannot get through somebody to discuss it! I just want to know if I got my ticket or not! I want to go to that concert and was willing to pay their extra fees but it seems to be a very dirty way of doing it. I bought tickets for elton john also, but there I received my tickets at least!

They tried to charge me $936.00 for 4EA $95.00 Tickets that normally sell for $65.00 EA.
They have no Customer Service. They advise you after the sale that there are no refunds or changes allowed to your purchase. Worse yet, PayPal backed this Scam Company after the transaction. And, Google has no accountability in terms of holding this company accountable or banning it from Google Search.