Tilly's
Reviews and Complaints

I purchased three items from Tillys for International shipping to Hong Kong: all their orders are dispatched via Borderfree.When they arrived I kept one item, one was defective and the other unsuitable.

I chose rather than returning the items through a third party especially in light of one of the items being defective I would return them straight back to Tillys. I did this and paid the sum of $84.40 HKD for registered post to ensure they received it but when Tillys processed the refund for the returned items even though one was defective and they were returned to Tillys direct not through the third party I was then charged a further fee of $298.41 HKD for return shipping.

I have continually requested the $298.41 HKD be reimbursed to me but Tillys refuse.I will never shop with this company gain and I suggest all other consumers avoid them at all costs.

I've only shopped at Tillys.com once and that was one too many.

WHERE DO I BEGIN? Is it the LOUSY customer service? Or the fact that it took 11 days to ship my order out? Sure, the website claims it processing and shipping usually takes 48 hours but only a naive, silly person like me could trust this seemingly "customer-serving" company, right? As if that wasn't enough, my second order was cancelled due to the lack of stock in their warehouse. Now I'm out of a birthday present for my sister(but thank you for telling me 12 days later when I e-mailed, SO HELPFUL). It doesn't end there folks, the bad customer service (no replies to my e-mails) comes with a free round of DAMAGED goods. When I finally received my order, I was more relieved than my usual giddy and excited (I mean wow did it actually arrive? No way?! After 16 days? Who'd have expected that?)

The thing about Tilly's is that they can send whatever junk they want and will not refund you for it because you got it on sale. Even if the sleeve of the sweater was basically a big flap because the threading became loose (see pictures). The return policy explicitly states "All Sales Final on Sale Merchandise". I read on and found it also odd that though regular price items returns were accepted if damaged, the buyer would still lose $7 from their total refund amount. Wait, the buyer has to pay to return something damaged that wasn't their fault to begin with? Other online stores certainly DO NOT have policies like Tilly's and some how Tilly's is the only store I've ordered from that has sent me damaged goods and I'm an avid online shopper, spending probably too much every month online shopping than I should.

Don't shop at Tilly's. Just don't. Waste of time, frustration & money. You'll probably want to return something you received or put it up for sale in hope that someone more stupid than you were, when you decided to buy it, would actually consider buying it from you but then you'd feel really bad about selling something so disheartening that you instead give it to your least-liked cousin or throw it away. I did the latter.

I bought sweater from the website www.tillys.com, but the seller provided completely different colour. I contacted the customer services and asked to send the correct. But the seller refused and told me to return the wrong item, and only after that they would sent the correct. And here, our communication stopped. No replies and no correct colour. Total scam. Avoid these ### and share this info.

I moved and no longer live near a Tillys store. So I thought purchasing from the site would have to do for the time being. I maybe buy 4-5 things a year from Tillys. Well that's not going to continue because their online live chat and phone support really sucks. Any time a guy answers the phone they are stupid and not helpful at all. Whenever I try to do an exchange or a return by mail, it takes like 2 weeks to ship back to them because of THEIR prepaid shipping service being terrible and slow. I tried to return an item and just 2 days after I got it, by mail, and then do an exchange. Well while waiting for my package to get back to them, the coupon code expired and I called them twice about it and they basically said "sorry, tough $#*!" and didn't care at all to compensate for it, not even offering free shipping or anything. Just total bull$#*! service. They play dumb about everything, and act like they can't help you. DON'T CALL THEM, JUST GO INTO THE STORE, OR JUST DON'T BUY ANYTHING FROM THEM IN THE FIRST PLACE SINCE YOU CAN FIND MOST OF THEIR BRANDS ELSEWHERE. Because if you have to return or exchange something it's going to be a huge pain in the ###. They also have a 30 day return policy but that DOES NOT ACCOUNT FOR SHIPPING TIME. So there's another reason you get screwed. I only had a jacket for 2 weeks, it took a week to get here and over a week to get back. So instead of giving a refund, they act like you can only get store credit which is then mailed to you in the form of a crappy giftcard. SCAMMERS. The employees are idiots and the companies policies are sketchy. I used to like this store when I didn't have to deal with the customer service, but finding out how the store is run on the inside really changes your overall opinion of the place. For someone like me who buys things online a lot, I am grateful for companies like Zappos, who make customer service most important above all else. Not Tillys though. They are terrible and seem to be run by a bunch of greedy lazy teenagers. DON'T BUY FROM THEM JUST GET THEIR STUFF FROM SOMEWHERE ELSE. NO WHERE COULD HAVE AS BAD RETURN POLICIES AND CUSTOMER SERVICE AS THEM. $#*!TY SERVICE RUINS A STORE WITH DECENT PRODUCTS.

Return Process is a Complete Ripoff!
I purchased a pair of pants for $50. Pants arrived, 2 sizes too small. Upon return in their "self-addressed, postage-paid" return envelope, the package took over 30 days to arrive back to tillys; it was not trackable even though I noted the tracking number on the return envelope, and my refund was shorted by $15 for this pony express method of return! DO NOT SHOP AT TILLYS.COM - misleading advertisement of merchandise and HORRIBLE return process!

I purchased a gift certificate Sat. 12/8/12 at Tilly's for my Grandson.
I paid with cash and it was $25.00. I lost the gift certificate in it's little bag. I notified the store on Monday. The following Sat I went into the store, purchased another gift certificate for $ 25.00.
They gave me a copy of my receipt and the number to call at Headquarters if it was not resolved.
I called Customer Service at headquarters, Ron. He would not give me his last name. I asked for a manager, he took my name and said someone would call me. I asked for that name, He said Jennifer, again he refused to provide a last name. He said their store receipt was not good enough for a refund or replacement. He also said the original card was not used.

I recently confirmed a fraudulent charge made on my credit card at Tillys' website and, when I asked for the name and/or address of the purchaser, I was told that they will not give out any information, including even confirming where the merchandise was sent, as a "matter of policy, because of potential liability." Apparently, Tillys is more worried about "potential liability" to a thief than it is worried about potential liability to a legitimate credit card holder. IF YOU VALUE THE SANCTITY OF YOUR IDENTITY, DON'T SHOP THERE.

I was hired for one of the Event Decor Stylist positions that this company had advertised online in July(2008). I took this position because I believed that it would be a huge stepping stone for my career. The first day of "training" I was left in the office to make "cold calls" for a majority of the day while the owner went to finish running her personal errands. The second day of "training" I was instructed on how to get all of the contracts signed with deposits, no matter what (the owner's "husband" taught that day). A few days later, after no real training (those first two day were a joke), I was expected to hold consultations, and I was told that the owner would not be there because she "didn't care for the type of lifestyle that the scheduled clients lived". The owner's "husband" made it a point to tell me that my consultation (the 1st one I had ever done) was a compete failure until he "happened" to step in, because (his exact words). . . " women would rather talk business & money with a man. . . " Every day after that was more unbearable than the day before, no matter how well I followed his direct instructions, he managed to find a way to tell me that I was not capable of doing my job, then he told me to change my time-sheet because I was working too many hours and he didn't want to pay for all those hours, I didn't. At that point he told me that he would be cutting not only my hours, but my pay as well (my new pay rate was to be $8/hr, how insulting, I have two (2) COLLEGE degrees). This was the point where I decided to cut my losses and leave this hostile environment, to cover himself he sent me some bogus email about me just not being competent enough for this job. My last day was August 13, 2008 and have not to this day (November 13, 2008) been paid for the hours that I put in at that job.