Spectrum.com review: online payment is a rip-off! 105

Interenet connect drops for several minutes EVERY DAY. Try to get through to tech support but takes multiple tries to get through and half of the time they drop the call before talking with a live person. Long hold times and reps that are not knowledgeable on how to fix things.

I would be much less unhappy if I could just get directly through to someone who could fix things. I have tried for two weeks to get a new modem provisioned for service and they don't seem capable of doing that simple task.

I arranged two weeks ago for installation of cable for my 93 yr ancient mother for last Tuesdaywhen she would be moving into a senior facility.

Apparently dispatch went to the incorrect address and did not call us . We waited four hours that day. After talking to three different people over that day and the next, installation was rescheduled to yesterday. We waited for five hours with no appearance or phone call. Three different people that I spoke with over two days told me I would be called back and I never was. Today when I finally mustered the energy to try some more, I was told that we are now scheduled for May 6. I wonder when anyone was going to tell us about that. Now I am speaking to local trying to see if they can go us up to tomorrow. I personally sWITCHed to DISH after Time Warner couldn’t find MY house for MY installation.

I have NEVER had so much distress with any service ever and would happily NEVER deal with Time Warner ever for a second time but for my mom.

TIME WARNER CABLE has got to be the mobile unreliable none customer service having piece of s**t company in america and I'll be happy when Verizon fios comes and gets rid of this dumb time Warner box in the morning. I was having trouble with my cable box resetting itself numerous time these a**holes going to tell me that they will be able to send someone to my house SEPT 20, 2011 to fix it. I reminded the lady it was all of august 29th and i don't know how long she expected me to be withhout cable but I refuse to wait that long. She proceeded to tell me how right I am but that she couldn't help me and gave me the number to verizon fios . What great customer service right?

I am currently having billing issues with TWC as well. A few months ago, my husband paid our bill online through Pay Express. My husband and I noticed that the money still had not left our account two weeks following our payment. As many of you, I find TWC customer service useless and stressful, so we decided to wait for our next statement. When the statement came, indeed it indicated that a payment was never received. On top of that, they had applied an NSF fee of $30. I called TWC to find out what was going on. The woman informed me that TWC tried to process the payment, but that there were insufficient funds in our account so the bank had charged TWC an NSF fee which TWC passed on to us. I know that the money was in our account and I never received an NSF or overdraft notice from my bank. Upon speaking with them, they verified that the money was in our account and that the money had never been withdrawn. They also informed me that had there been any attempt to remove the money from our account, that the bank would have record of it. When I called TWC back, they told me to fax over bank statements to prove it. My bank manager faxed over the bank statement and we never got a response. We brought our bill current, over the phone minus the NSF fee. The next month, the NSF was still there. And, TWC collections department began contacting us for the delinquent $30. I explained about the NSF fee and that my bank had faxed the statements over to them, but that we had never heard back. They informed me that our "claim" had been "reviewed"and denied. I asked why it was denied, and the woman on the phone just repeated that it was denied. I then asked why I had not received a letter or phone call stating why it was denied. She could not answer that. She just kept telling me that TWC tried to process the payment, but there was not enough money in the account. I told her that if that were the case, then my bank would have a record of it and would have charged me an overdraft fee themselves. She informed that if TWC could see our account balance without actually processing the payment. How ridiculous! Who ever heard of such a thing? The woman made no sense. After fruitlessly arguing with her, I asked for a supervisor. She said that she would check, but she doubted that there were any. I said that that was also ridiculous. Why wouldn't there be a supervisor on a shift? She came back and of course said that there was not one available, but she could have one call me when they were in. I would not take that answer and continued to insist that I speak with one immediately, insisting that there must be one. To which she replied that supervisors are only in during scheduled weekly meetings. Outrageous! After more arguing, she miraculously got me to a supervisor. He repeated the same run around that the previous woman had. But this time, he informed me that the bank had nothing to do with the NSF fee. Apparently, TWC would like us to believe that they don't have to process a payment through the bank, but have special powers to see customer accounts without the bank having any trace of it. So they are doing us some kind of favor, because if the bank were involved I would be charged by the bank and by TWC for bouncing checks! Unbelievable! TWC must take their customers for idiots! He blamed the whole thing on my husband, claiming that HE must have typed the wrong account number into the payment system, and it went to another account. However, my husband is an IT professional. When using TWC's lax payment system, which does not provide confirmation numbers, he takes screen captures of the payment before sending it and the notice that says the payment has been completed. The account number he submitted was the correct account. The supervisor refused to remove the charges. After I ranted about TWC taking advantage of its customers and informing him that I live paycheck to paycheck with a family to feed. $30 may be peanuts to them, but for a family on a budget, it means a meal for my family. He did agree to resubmit my "claim", and get back to me. Surprise surprise. I have heard nothing back from them and the fee still stands. I am at my wit's end, but I refuse to pay for someone Else's mistake.

Time-Warner unexpectedly dropped RT.com, from my service without any prior warning. We are not allowed now to see any news that contradicts American viewpoint and blatant Washington Propaganda. I now will cancel my cable service!

I am not a Time Warner Cable customer but every 2 weeks they send me a mail to get their TV service I have called them 4 times already to remove me from the mailing list and they never do. Latest mailing arrived 12/10/2015

Time Warner Cable gives absolutely no warning as to what time their services will be down for maintenance or the likes of. All of a sudden, they simply cut the service and leave it down for however long they decide they need to. A warning of some kind would be nice, or some schedule at the very least. But no. No type of confirmation of information on when this occurs. It completely cuts anyone online short from what they're doing, with no warning.

please all go to face book and find the page i created, it is called i hate time warner cable
http://www.facebook.com/pages/I-Hate-Time-Warner-Cable
post your story and we will be able to stop them from their unfair practices

I called for an installation of cable and internet. I asked for a morning time, which they gave 8 - noon. Fine. I waited. and no one called or showed up. I later recieved a message saying that they had arrived but no one was home. That was impossible. Because not only was I home but I was in the front yard of my home doing yard work. I called to see what was the problem and could not get through. I kept getting the same message: my call could not be completed at this time" after being tranfered to who knows how many departments. Finally I recieved a rescheduled time. This time afternoon 1-4 the same thing no call and no one showed up. What a waste of my time. Really bad form on their part.

Time Warner Cable has consistently been the worst company I have ever worked with. They have a monopoly in my town and I have no choice but to work with them. All I can do is warn you that if you can avoid this company DO IT! The DVR I pay for monthly is randomly erasing my recorded programs and when I called to talk to them I was told it will take them an entire month before they can come and fix it. Not only is that annoying it just shows how often their equipment fails. The only other way to take care of it is to disconnect it, take it in myself and reconnect the new box, but their office hours are my work hours.

From its misleading, deceptive advertising and unscrupulous sales reps to poorly maintained equipment and cabling - you will only be more disappointed by their jaw-droppingly horrific customer service. Buyer beware. If you have no choice but to utilize TWC, READ ALL proverbial SMALL PRINT CAREFULLY - and then, DOCUMENT, DOCUMENT, DOCUMENT! Do not trust TWC with auto pay, as you can expect even a contract invoice to fluctuate wildly. Make sure you have limitless phone minutes, as you will need them when attempting to secure tech support or correct your invoice. Oh, and one more thing, do not bother reading the BBB report... What a surprise - it is biased.

This week they added a so call "free telephone line", cut off my DVR features ( fasf fwd, pause, rewind, record) today, 3 of their Reps on the phone and at one of their locations, claimed that it was a billing code error, that for two years, I have been receiving those features for free do to a billing code error. I signed up for a flat fee, besides who is stupid to order a drv box without these features, when it is cheaper to have a standard box? All that I'm greatful for is that you opened my eyes to what others are saying. bye

TWC runs so many scams. I stood in line waitting and heard a TWC handling a customer that had the same rate plan I had, but paying a lot less than I was. When I asked the rep why did the lady before me having the same service agrement that I had, was paying much less than I was, He said that our rates are different and so is our billing. So much for TWC. My advertisment to them " My name is Gabriel, and I'm no longer a time warner customer"

These days, it is unfortunate that when we change suppliers, usually to get better service at a more competitive price, what happens is exactly the opposite.

Take Time Warner Cable – their TV service, their Internet service, and their phone service. I switched to TWC last July, initially for TV and Internet. The nice customer service agent on the phone promised the moon: Reduced rate the first month, $21.00 or some for the very basic, fewest channel service they have available for the first 12 months, plus $14.95 for my favorite French channel, TV5 Monde – since I don’t really watch anything else, plus $8.99 and $9.99 for each of the two receivers. Unfortunately, the additional fee of $11.00 is for ONE Digital Video Recording Service, meaning that I can’t record and watch my recordings on my second TV. All of a sudden, their deal, once I was the recipient, not longer seemed such a good deal.

As to their Internet service, it sounded fine too, cheaper than my current service at the time, which was going up and up: Wifi at $29.99 a month, for twelve months. And after the twelve-month period? Still $29.99 a month, said the nice lady on the phone upon my inquiry. However, when I received my first bill, it stated that wifi Internet is really $50/mo after nine months. In addition, my Internet service, supposedly wifi, is slower than my previous DSL.

Unfortunately, at the time I switched to TWC, I was also unhappy with my then-current phone service (fee going up), and decided to switch to TWC for phone too, especially since they had a wonderful “combined” offer: $19.99/month for nine months if you sign up for three services: TV, Internet and phone. I asked the customer service agent on the phone if I would be able to keep my current international provider (Telna – a really good deal – no hidden costs); absolutely, said the nice lady. It turns out it was not true. Once my new phone system was installed, Telna contacted me, saying TWC would not give them a “pic code”, or whatever it is they needed. I contacted TWC; they said that no, I could not keep my international provider, but they had a nice international plan, for an extra $25 or so a month, PLUS per-minute call fee. So, right now, I have no international service, though I was able to manage so far with Skype. The telephone deal was not such a deal either after all. AND, I discovered on my bill, that $19.99/month (PLUS the router -- $4.95) is not for nine, but for SIX months (after which it is $45). In addition, I was never able to set up their “caller ID on the computer”; you have to download a special “AIM” program, after which TWC sends you a special code. I spent hours trying. It never happened. TWC remains absolutely mute on the issue. The surprising thing, though, is that CallerID works on my (very) old TV set in the living-room, for which I never had to do anything.

The other problem with TWC is that, all of a sudden, my favorite channel TV5 Monde is frequently unavailable at the most crucial moments. I have had to gallop from one room to the other to check all the connections, switch on, off, etc., before finally calling their technical service. There, after the usual wait, which can take up to 10 minutes or more, it’s the usual drill of trying various procedures. Total wasted time each time: One hour or more, plus the frustration of being deprived of the program I was watching. I was generously granted a refund of $8 and some change on my next bill (but only after I asked several times). $8 for one hour of frustration is really not commensurate. But it’s not all: On three different instances, I had no phone and no Internet at the same time; the last two instances occurred within three days of each other. On the last instance, I had an urgent project to deliver, and had to consider using an Internet Café. I requested a refund; again, the nice lady on the phone told me I would get one; IF I get something (probably after months of haggling), $8 or so is really not commensurate with the prejudice incurred.

To top it all, I was to receive a $100 gift card, actually two, since I subscribed to the three services (or such was TWC offer, but I am no longer holding my breath); the card(s) should arrive in a few weeks, said TWC, provided I sent them copy of my last bills with the previous providers, which I dutifully did on the day I switched. Well, it’s now been FIVE MONTHS, and still no gift card. I phoned, and phoned, and emailed, and emailed. I was told repeatedly to send a copy of my last bill, as if I didn’t do it centuries ago, and to call their customer service; initially, their customer service told me that I would receive the card “within two to four weeks” after switching; then, it changed to “four to eight weeks” after switching; and then to “within four to eight weeks after the first two months after switching”. I have no way of checking what is going on, at what stage the process is, or if, when, how, and where that’s going to happen. So, basically, I have to infer that the $100 gift card is a scam.

As soon as I have time on my hand, but certainly before these periods of six to nine months expire, I will leave TWC. Paying more to get less? It must be the new mantra. In the meantime, I advise readers to stay away from TWC.

I am extremely disappointed and frustrated in the (lack of) service I am receiving from Time Warner Cable Kansas City. I signed up online for a business package of phone and internet. Sadly, and surprising in this digital age, they ask me for all my personal and business information yet can't complete my transaction online! I must wait for a customer service rep to call me to complete the transaction. That never happened so I had to call them myself! What awful customer service, they clearly don't want my business. When I get on the phone with a business sales rep, he tells me he doesn't have access to my online application and makes me give everything to him again. He emails me the paperwork hours later at which time I realize he spelled the company name wrong. How this happened I don't know as I spelled it for him. He just decided to put an extra space in the name. So I ask him to correct the paperwork, which he does, although when he sends it back there are pages missing. I figure he decided he didn't need those so I sign the paperwork and send it back. 24 hour later and I haven't heard anything from him, I call him twice, leave one voicemail and finally reach him on my third try. He says that there is paperwork missing so he can't complete my order. So he resends the paperwork again, with the missing pages and the missing pages are still misspelling my company name. Really bad considering it is for the Caller ID listing. How embarrassing would that be for my business! It has been three days and I am no closer to having my business phone or internet service. Which by the way I am paying more for than my home service for the exact same products. What a rip-off! I should have gone with DSL. Time Warner Cable needs to learn how to respect their customers.

On today, I had an appointment from 11-2. I set this appointment up two weeks prior, because I have to work during the day 8-4:30 and Saturdays are the only days that work for me. I received a call at 10, from "E" asking could he come by early, he was on 38th street. It was not a problem. So "E" comes and asks if I have a dog. No, I don't. Neither does my next door neighbor. He goes to work on the line and comes back to tell me that he needs to go to the street behind me to work. Whatever it takes. "E" comes back and says that he tried to get to the pole, however a dog jumped at him. He tried knocking on the neighbors' door, but no one answered. He says that he will try to go back and speak to the neighbor and ask her to put the dog up. He goes back around, but alas, no luck. "E" drives back to my house and explains that he knocked on the door, but the "little old lady" peeked through the window, but didn't answer. I will need to reschedule (lucky me) and could I please talk to her to have her put the dog up. Now my first thought is that I don't know this old lady, maybe I should just get ATT to come out. Then I get outraged, no I have waited two weeks for this and rearranged my schedule with my children to be here. I want cable. So after he leaves, I go to 4411 Wood to speak to the lady, prepared to offer to help put the dog up or at least pay her for her inconvenience. The little old lady is outside, loading up a truck. I didn't know her then, but I know her now. Donna, who is also a customer and looks about 50, is outside. I ask her if she is able to put her dog up so that I can call TWCKC back to get my cable. She says that she saw "E" trying to climb her fence. That is why the dog came at him. She says there is an alley that the other techs use so he should use it too. (By the way, the pole is not even in her yard.) She says that if they need to know where the alley is to let her know. I call back, because hey, it's only 12:15 and my appointment was between 11 and 2, he was obviously ahead of schedule, maybe he can come back. Instead after dealing with an aggressive male, I am told that I cannot speak to a supervisor, however he can give the message to one and one can call me back. My response was if he can give the message to one, why can't he transfer the call to one? He cannot. So I wait, but none calls, surprise, surprise. So I call back and get a lovely lady, who emails the tech dept? and calls me back and advises me that the tech HAD to get into Donna's yard to fix the problem. I went back to Donna, which is when she advised me that the pole is not in her yard, why does he have to get in, I don't know. So, Donna shows me where the alley is, so that I can show the tech when he comes back. I call back, however I am told that I cannot get service today, I will have to reschedule. Are you kidding me? I have had this appointment for two weeks. It's not even 2 yet. I talk to the lady, she says that she will email the supervisor for me again. Finally at 2, I give up having devoted my whole morning schedule to you and call back to reschedule. I am told that I can have an appointment on Tuesday from 8-11, however, I work and am not able to be there. Do I have another adult who could be there. Nope, a single parent with a teen that is only 13. What about 5-7, problem with that is I get off work at 4:30 and it is a 30-45 min drive. Not working for me. So here I am having to schedule for NEXT saturday, giving up another morning with you. My kids have to go another week without service. They are disappointed, I am disappointed, Donna is inconvienced (TWICE) and I am offered a $20 credit. Is that justice? How about good customer service? How about someone who is willing to do the job he is contracted to do? Just fyi, it is estimated that for every customer complaint received, there are at least 26 complaints that are never expressed. What are the implications of this statistic? Furthermore, a customer with a complaint is likely to tell 20-25 other customers and potential customers about his complaint. Oh and here it is 4:09 and I still haven't gotten a call back from a supervisor.

I had been time warner cable customer for last 4 years. Since beginning of this year, my internet would just get disconnected for no reason for weeks at end. I called the service and they sent someone out and found out that my main cable line was disconncted from the box which only time warner people had access to. Since I didn't call right away even tho it had nothing to do with me they wouldn't credit me for the duration of time I didn't have service. And it happened again a few month later and again a month after that. When last time the service guy came out and told me that they didn't have my unit # on the form he received. After 4 years under the same service, they didn't have the correct address? I was told I should go into their office and correct my address. I did. The technician said he couldn't fix the problem because they completely removed my cable line so he couldn't fix the problem but would come back next day to fix it. Next day comes, no call, no technician. I am awed at how they can conduct their business this way and still in business. Time Warner send their technician out to disconnect the cable from the main box only they have access to of the paying customer's cable because time warner didn't have correct address on their system but they are able to send me bills every month with correct address on it. Meanwhile I have to pay full charges even tho I had nothing to do with all these non sense.

I feel so helpless since all these big company's monopolizing the whole area, you are left with no choice.

Twc was supposed to change service on 09/11/12 between 2:00 P.M. and 4:00 P.M. Tech showed up @ 5:30 P.M. and only did half of the job, left without giving my wife any information or confirming that the installation had been completed properly. I called TWC and of course went thru 6 or 7 people plus the glorious computer just to be told what I already knew...that the tech had not completed tht install properly and that Oh by the way we can squeeze you in between 2 and 4 or 4 and six tomorrow...

Whats new...what an idiot I must be...

In October, 2011, Time-Warner advertised on TV that if you subscribed (bundled) with them, they would give you a $100 Visa Gift Card.

My card has never been received. I have talked to several of Time-Warner’s reps to no avail. No card!

An E-mail was sent to me stating I had to do three steps to receive said card. I complied. The E-mail stated that I would receive my Visa gift card in six to eight weeks. It has been about three months now since the complaint and I am almost at the first-year anniversary with them.

To me, this is false advertising on national TV.

How many others have been hit?

Thank you for your time…

Company charges new customer less money for same service they provide to long term customers. Descrimination towards loyal customers

What does "kick your net" and "capping your net" and "wires hanging off your house" mean? Does anyone else understand this slang?

I had service with them for 10 years .. they started to kick my net every so offten per day over 8 months nothing but fights n bein told they r not cappin my net when i know they r .. had wires they put up hangin off my house . the service guy come to my home mouthin off to me swearing and callin me nasty names i left them a nasty message bout this guy ... NOW THEY TURNING ME OFF becuse of it all .. GOOD WAY TO TREAT A SO CALLED VALUED CUSTOMER TW ...

I have not received NBC (channel 9) for the past 2 weeks. I understand there are negotiations ongoing between the local NBC affiliate and TWC; however, I am not receiving the programming I am paying for through Time Warner. I expected a credit on my bill for this lost service, but there wasn't one. I anticipate seeing a credit amount posting to my next bill, or I will have to look into obtaining service through Dish or one of the other providers that does carry NBC.

We have Time Warner and have had some problems (Southern California) and are thinking of switching to Verizon Fios - still debating. There are lots more complaints on here for Fios, so I'm not sure. I called to cancel once and the CSR offered $30 off a month for 6 months! So if you change, give it a try!

I worked for cable TV back when it was cool and there's no way to credit for one channel out of literally hundreds. I would get this complaint from time to time (I was a Marketing Manager) and you need to look at the bill as just a flat monthly charge, like some other utilities. On the other hand, the squeaky wheel gets the grease (to coin a phrase :). Did you finally get a credit? Hope it all worked out for you!

After many years of mediocre signals, i had gone to HD service. Then the real poor quality started. I have had to change the HD box several times, techs to house, new wiring, new connections etc. Recently I again swithched the box due to missing channels, to no avail. I waited 5 days for a service call- the first available date. Tech arrives and swaps out a splitter. He leaves and a few days later the box continually reboots, now i have to wait 6 days and take off 1/2 a day to wait around the house. No Tech arrives and the call center advises that I had canceled the appointment. They apologize and offer to reschedule 5 days from now and WOW a $20 credit. No offer to speed up a service call. I AM FINALLY DONE. Only after using the "D" word- Direct TV do they offer to credit me the time i havent' had service, which will be going on 11 days. They just simply don't get it.

I ordered Internet service over the phone to be installed at my new address. I paid for it with my debit card over the phone and then set up the installation date for Saturday. The technician arrived as scheduled and told me he could not install the service b/c there was no cable in the area for my unit and that he notified his supervisor. I called TWC on Monday and cancelled the service and was told my debit card account would be re-imbursed and was given a conf number and was told it would take 3-4 days. It has now been 3 weeks and still no refund. The last of my several calls to them, I was told it would come in the mail and not a credit to my debit account. Then he checked on that again and told me that it would be a credit to the debit account and NOT in the mail. Then he told me the refund request takes 3-6 weeks and gave me a new case number. TWC should have been consistent with their info on this issue. And it's not even over. I told them I would post all of this on the internet.

My husband was highly irate when he got up a 4:45 AM and turned on our television and nearly got blasted out of his chair because the volume was maxed out due to an overnight "upgrade" of the cable software program! We have had problems in the past with this whenever they have some sort of download; this time our TV turned itself off and won't come back on!
Needless to say, my husband is not happy that a $2000.00 TV is no longer functional, and, coincidentally, Time Warner had just done an upgrade! I'm no electrical engineer, but that seems mighty fishy.
We are backed into a corner by this monopoly of cable service...we don't really have a desire to switch to satellite...but we can't afford to buy another TV like this.
We were supposed to get a call back from Time Warner at 7:30 this morning...it is 3:41 PM and no phone call yet!

Time Warner is gouging it's customers with modem rental fees $5.99 a month. That really adds up in the long run. I think they are desperate to stay in the runnning with all their competitors or make up for the loss on what they loose on demand movie prices which are a better bargain on REDBOX. I would change but unfortunately I live in a condo and my association has the account with them for TV. The Internet I may consider changing but all the other companies seem to have the same ideas, Yes this means you AT&T and FIOS. You all must attend the same seminars " how to rip off customers" To stay in business.

Never ending billing problems. Internet always slows down to a crawl during peak hours and is not what is advertised. Customer service can never fix a billing problem which is there way too often. Bad service!

The service is awful and the rates are OVERPRICED!

Always billing problems and customer service doesn't even understand the bill nor could they fix it though they promise too.

Customer service is rude and pretty much useless. WAY TOO EXPENSIVE, just get satellite.

They offered me a promo for Internet and then I signed up and I get this big bill. They said the promo they called and offered wouldn't work because I already had cable. WTF!

Get lost Time Warner, I just got rid off them and got satelite and I'm so much happier. Service and everything is great. Don't waste your time or energy with time warner.

Why do they charge me more for Internet because I have cable from them, if anything I would think it should be less, but it's more.

No more time for their BS, now i tell everyone I know and online to get time Warner out of your life and to switch to dish. Way better.

I signed up for a service for U$76.90 / month but they are charging me U$271.14. When I called them they told me it was a mistake and that it would be fixed in my next bill. I made the payment according to what was instructed me over the phone. (the 76.90 plus fees). May current bill was not fixed and they are charging me a late fee. I've tried phone and email contact without success.

I had a regular internet service package with them, and although I experienced a high number of outtages, for the most part, it worked. Then one of their sales people called and offered me the "super high speed" version, with guaranteed speeds of 20mbps. I signed up for it, very excited that I was going to get decent internet speeds.

The guy they sent out was a complete idiot. I had to tell him which cable went into the router, and had to INSIST on password protection for the connection, after he told me I didn't need it, and I explained that if you don't have it, other people can steal your bandwidth.

Bandwidth at best was variable, and ranged from 5mbps to 16mpbs, which is not what I was promised. He said that it needed some time to "propagate" whatever that means.

A week later, when pages are taking forever to load, they first try to tell me it's my computer. Oh really? I have 3 windows computers, running XP, Vista and 7, and a Mac. Same problem on all of them. Then they tell me to reboot the router. No good...same problem.

Now, 2 weeks later, and they finally admit that the router settings are not correct, but they can't get someone out right away. I'll have to wait, or see if they have a cancellation. And...they won't refund the installation cost or the 2 weeks I have been without a decent internet connection, (pages take over a minute to load, and speed tests show 1.6mbps).

They are really quick to sign you up for service, but when they botch it up, they won't do anything to fix it. STAY AWAY FROM TIME WARNER CABLE.

This is the actual email that I sent to TWC. They refuse to budge on this matter. I am very displeased and would like to let everyone know to always read your workorder carefully because if you don't you may find yourself paying for things that you didn't order and the company refusing to credit you for them.

I recently moved and transferred my service to my new address. I made arrangements to be called while at work when the tech would be arriving at my home. I received a call and rushed right over to meet him. I asked him to install my boxes in the bedroom and den. He did so. He told me to sign the paper and he left. I signed the paper, and didn't read it because I assumed he had done what was instructed. To my surprise, I get a bill for three additional outlets - which I never authorized. These outlets where in the home when I moved in. I specifically instructed him where to put the boxes. I called in to ask them to remove the additional outlets from my bill and was told because I signed the authorization, that the charges where valid because I signed the work order. I did sign the work order but I didn't read it because I assumed it had on it what I requested and I was in a hurry to get back to work and was meeting many people to get things connected at the new location. I do take responsibility for signing the paper without reading it but when you ask someone to do a specific thing, that is what you expect them to do. Why was he going throughout my house anyway? Just because the previous owners may have had jacks installed, doesn't mean that I need access to them. I specifically told him where I wanted the cable service. He violated my privacy by roaming through my house looking for outlets and I hadn't even been through my house and really looked at everything. I am truly upset that I am being charged for these additional outlets not being used. He didn't even install anything. They were just there. I was told they would credit one charge but the other two should be credited as well. I have been a loyal customer for over a year. I pay my bill on time and have tolerate many many outages of my cable channels in the past. Every month, my channels such as Lifetime and Bravo, etc. go out for several hours at a time and I have called it in on several occasions but finally quit calling in. I believe I should be credited for those additional outlets. Please contact me to see what kind of mutual agreement that we can come to. I simply don't have an additional $60 to pay out with all the other expenditures that I have incurred as a result of his move.

I am moving in August so I called to let Time Warner Cable know I needed my internet service stopped July 31st. They disconnected it June 28th. I called back to say they made a mistake and was told that I said to disconnect on June 31st (Huh?). I told them there is no June 31st. They promised to be out the next day to re-connect. I am a new med student and need the internet 12 to 16 hours a day. No one came. I called "customer service" and was given the usual runaround but told they would contact me by 9 pm that night. The following day I called again and was on the phone for 55 minutes. I asked to speak to several layers of supervisors and complained that this was their mistake, but the bottom line was they couldn't come out until the following week because other customers would get their internet first since I was moving anyway.
My advice; stay away from this company at all costs. They DO NOT CARE about even the most basic customer service.

I totaly agree with you. The worse part is when you sign a contract to lock yourself into a special rate as soon as the contract ends the rates double. Then they charge you a outlandish fee if you cancel the contract. They don't care about anything but making money. Oh and they are the worlds worse for cutting your phone lines when they install cable. They do this so it makes it harder for you to get with another phone or internet company. I had to wait a few weeks to have all the lines repaired but I went with another internet company that is a lot cheaper than they are. I will never go back with their services again.

Not the end of the world, certainly.
Actually less TV will do everybody good. Suddenly we will discover our family, maybe sports and a hobby.
I am almost happy that my Comcast cable does not work.
Problem is, I need the internet for my work and DSL sucks.
I will try ATT... actually I am "toying" with the idea to tell them all "to go to hell". And while we at it, disconnect electricity, cancel bank accounts and live in the forest like the Una-Bomber...
Zachary S. ... It is not the lack of TV what makes me angry... it is the insult of dealing with these companies. When there is one thing I hate: It is being pushed around by lousy customer service.

STAY AWAY FROM TIME WARNER! They are a nightmare to deal with.They will take money out of your bank account that they dont have a right too! ...I had called to set up an installation appointment 3 weeks before the date of the technician coming out to the possible new residence to install service.I was told that in order to set up service that I had to give them my banking info.The day after I called to set up my appointment they took the money out of my bank account when the Time warner scheduler assured me that they wouldnt bill me until the day the technician came out and set up service.Even though they took the money out of my account immediately, They have been telling me that I have to wait for a paper check to be issued back to me to reimburse me which will take 4-6 weeks...WHAT? The weekafter I set up the installation appointment, I called back to inform time warner that I wouldnt be moving after all.That was when I found out they had taken out the money they day after I set up the Installation appointment and that I had to wait four to six weeks for a paper check even though they took out the money out of my account immediately.When I canceled the appointment a week later after the initial appointment to set up service I had made sure or so, I thought that they would send it to the current address since, I wasnt moving.I had only called 5 times to make sure it was going to the right address and guess what...They had assured me that it would be going to the correct address.Come to find out they send it to the place I never moved to and as of last week they received the paper check returned back to them from the place I never moved to.The reps I talked to two days ago said they couldnt speak to anyone in their billing services offices to see if they could get my money accredited to my account immediately so, they left them voicemails.They also, assured me someone would care and call me back.I just got off the phone with the 6th person who informed me that I now have to wait another 27 days to get my money back.Three months to receive my money that they took out immediately for a service that never got installed and that they sent the refund check to an address I never moved too.No wonder every one I know has switched to Grande.Not to mention five years ago Time Warner took out a double cable payment one month and caused me to have 7 overdraft bank fees to my account.I am writing this to hopefully save someone the heartache of having to deal with a company that has the WORST CUSTOMER SERVICE known.What makes it worse is that neither Time Warner nor their employees care.Maybe they will care when their business goes under.I am a nurse, and never in a million years would I dream of treating anyone in the manner in which these people treat possible clients.Thank God we live in a time where they arent the only ones who provide cable service...I would definitely not recommend them.If you need cable service use Grande or any satellite company.Stay Away from Time Warner unless you like drama and chaos and being lied too...Worst company I have ever had to deal with...

DO NOT EVER GET TIME WARNER CABLE ! First of all, I have already had three problems with them - where the TV has not worked and I have to set an appt and wait for someone to come out and switch the boxes. One of the guys who works for them even admitted that they are horrible - he doesn't even use Time Warner and he works there! He said there boxes are extremely cheap and that's why they're always breaking down. This last time they had to come out - less than two weeks ago - they had to put in a new box and I lost all my recordings! To add to the atrocity, you can only record two shows at once, and you have to be watching one of those shows or something you already had recorded. So all the time, my roommate and I have to painfully decide what show we won't be able to watch or record. Lastly, the customer service is awful. It's like they don't care if you have to go without your TV for 3-4 days - they don't make it a priority to send someone out right away - or they'll send someone out right away - if you don't work because they can only send him during hours when most normal people work. My experience with Time Warner has been horrendous and I would caution all of you reading this...DON'T GO THROUGH TIME WARNER! They try to woo you with their specials but they are NOT WORTH IT! I did a year with DirecTV and loved it, so might go back to them. We never had a single problem with our service. That's all I have tried so I can't give advice about anything else. I want whatever I keep hearing about that records four shows at once. That sounds heavenly...

For the past 10 months I have experienced terrible digital reception from Time Warner in El Paso, TX. I have reported it over and over. Technicians, head technicians, supervisors have all come over and over again to tell me there is nothing wrong with the equipment in my house or in the line to my house.

But the problem persists. I figured out months ago that it must be a problem in the equipment/infrastructure that serves my area, but because of the way Time Warner responds to customers there is no way to get Time Warner to admit it or fix it. Last week TWO supervisors were at my house, saw the problem, admitted that it must be a "node" and then left. Not another word. Won't return calls. No way to register a complaint any higher in the Time Warner system because they block the customer from being able to speak to any one except at the lowest level (if you scream and holler enough you may get a supervisor). I am now convinced that Time Warner in El Paso knowingly sells a product they know they cannot deliver satisfactorily. Don't fall for the great ads! Choose any other service in El Paso, I'd say.

Omg how do people deal with this cable company I spend hours when I first was forced to get time warner cable after five days of frustration I finally get service. Now for the past five months the downstairs cable doesnt work wow get someone out whew hew then low and behold the upstairs cable goes out wonder why maybe he will get to comeback and get paid again. Oh and now they send me a bill for $168.00 seriously you think I am gonna pay that much for just cable and internet NOT. Uver her I come. ugg