Spectrum.com review: online payment is a rip-off! 105

I HAVE NO SERVICE.IAM GETTING SICK OF TIME WARNER LAME SERVICES.I HAVE BEEN WITHOUT SERVICES.SINCE 7;00 AM 1-1-11.TOLD ME I WOULD HAVE TO DO WITHOUT SERVICE UNTIL 1-5-11 .I THINK IT IS UNFAIR I HAVE TO PAY ON TIME AND THEN CANNOT WATCH IT.THEY TOLD ME IT WAS ALINE PROBLEM. I FELL AT THIS POINT TIME WARNER COULD NOT AND WOULD NOT HOLD A CANDLE TO DIRECT TV.I FEEL LIKE TIME WARNER IS ROBING ME I HAVE BEEN WITH TIME WA
warner FOR 18 YEARS NEVER BEEN LATE PAYING MY BILL.no on demand or other channel

Went in on a promotion. That expired after a year. Then they put me on another promotion. That expired after a year. My rate went up almost double and they didn't tell me. I was on auto pay and saw my bank account showing a pending withdrawl of over $40 and called to cancel my internet. They then put me on another promotion and worked it all out so I wouldn't get double charged from auto pay. No one told me at that time it was a prorated charge from the increase to the new promo charge. Talked to a few bozos, John and Jeffrey I could barely understand their English, and they promised me no charges and my pending charge will fall off. Today I was charged that residual and the supervisor Chris was patronizing and wouldn't let me vent my frustrations and was quite unsympathetic. An investigation will be made. Right. I just got ripped off.

claims to have better service than AT&T. NOT SO! there service was very reluctant to come out and fix the problems.

I am very much harassed from Timer Warner service. Time warner charged me $44 since i booked this order from broadbandnation website they mentioned $29.99 per month i need my money back i have a from broandandnation (bridgevine) website. Time Warner and Bridgevine both are saying they are not responsible for the money that they charged. Even brdgevine committed me free free wireless router and now they are also not giving me that amount. Is there anyone in this country who listen to the customer problems.

I have had a problem with my digital cable becoming pixelated and then the picture going black. Over the years they would insist that there was no problem and then the problem would go away. I have tem come out in Spetember and the guy replaced all of the cables which seemed to fix the problem. After the contractors showed up to bury the cable I noticed the landscape lights didn't work. The contractors had cut the wire. Time Warners response was that they didn't know anything about that. I ended up having to splice the wire together myself. It just seemed easier than dealing with the lazy slobs in customer service.

In November I decied to have my second TV connected to cable and have roadrunner installed since Time Warner had a special running. Right after I scheduled the appointment my other TV became pixelated and the pictured turned to black. The service guy was scheduled for Friday 11/20 an he came and replaced the cable box, but he said there were a lot of errors in the line. He went to check the cable outside and when he came back in the picture was pixelated even worse and the sound was stuttering. He said it must be trouble in the line and he would schedule them to come and check the lines on Saturday 11/21. Meanwhile I was left with a TV that I couldn't watch. When I returned homw on Saturday, I turned on the TV and the problem was still there. I called the customer service and they scheduled an appointment for Tuesday 11/24 the same day as my installation.

On Tuesday, the installation cable guy shows up and says he is there to install roadrunner. I ask about the cable installation on the second TV and he stares at me blankly. I ask if he knew about that and he says no. Then he proceeds to tell me ha can't drill a hole in the wall to complete the installation. At this point my blood pressure is sky high. I call customer service and while I'm talking to a rep the service cable guy shows up. He laughs when he hears about the install and tells me to tell the rep the install guy is a contractor. The rep tries to talk to the rep, but he insists he doesn't know how to drill a hole. He can only connect to a line already installed. The rep apologizes an says she will reschedule me for mext Tuesday 12/2. Meanwhile the service guy tells me the cable box is shot and the guy on Friday should have checked the box in his truck. He says the box was probably a bad box that was returned and a service guy didn't tag it as bad, so it was put in the "good" box bin. At last my TV is usable.

I am surprised on Saturday 11/29 to receive a Hallmark card from Time Warner apologizing for letting me down. I think maybe Time Warner has changed.

On 12/2 I awaken hopeful that I will finally have cable and roadrunner installed today. The phone rings and it is Time Warner and my stomach sinks. They want to know if I am going to be home and why I am requesting a Time Warner installer and new equipment. I explained about all of the trouble I have had lately and they said I had a contractor scheduled to show up. I say I would rather have a Time Warner person and they say they will see. When the Time Warner person shows up they are new and still in training. They tell me I need to have a Landlord permission slip signed before they can install the cable and roadrunner. I am confused because I am not a renter and tell them I am a homeowner. I am told I need the permission slip signed and they go away. I guess the card I received was a hoax. Time Warner doesn't care about its customers. I thought my blood pressure went as high as it could on 11/24. I was wrong. I think it must be 400 over 200. I call the service rep and she says she will tell her manager and try and get this resolved. I request that she emphazies how angry I am with Time Warner since I had to take time off of work two times for nothing. I ask for a price adjustment and she locks me in for 12 months at 5 bucks cheaper than the new higher price I am paying now. This helps a little, but I do not understand how Time Warner can operate like this. I await the call from the manager, but I won't be holding my breath.

we pay 200 dollars a month and have not had any phone internet or cable in 4 hours. we just got phone back and internet but no cable yet . you would think with all the money we pay monthly we would get some service we are now gonna go to direct tv thanks for your service!

Being an actual human, I made a mistake and electronically paid Time Warner funds that were intended for another creditor. For the past 28 days, I've been misinformed, actually lied to, and ignored. They received this payment on June 1st. Its now June 24th and, while they promised me that they'd overnight my check on June 15th, I still don't have it. Over and above the issues we've had with the services, being treated like a criminal for making a mistake is simply not ok. I'll no longer be "bundling" services, in the hopes that having 3 companies taking care of my phone/internet/TV service, will at least give me a 1 in 3 chance of decent customer service. I would advise anyone considering Time Warner to reconsider.

I was behind on my cable bill with TWC I first online chatted with a rep from TWC they said my account should be fine and not interrupted. Then two days later I started getting calls from their collections department, I nswered and they said I still owed or I would be shut off. I then told them to shut me off, that I was going to be going with Dish. Then their promotions department called me all weekend finally I answered on a Monday and they wanted to keep me as a customer, and what could they do to keep me, I said I'll stay as long as you don't sht me off, she said well we will lower your montyl amount, upgrade your channels as long as you make a 40 payment, and I did. Two days after I made the pameny the dsconnected me. No one has called me to try and resolve this issue. As of now I am boycotting TIME WARNER CABLE I DO NOT WANT THEIR SWERVICES ANYMORE WHEN THEY WON'T EVEN BACK THEIR OWN EMPLOYEES! Now I have to SAVE MOENY to get DISH out here bc they are expensive! So my 5 year old will be with out cartoons because of TIME WARNER CABLE not keeping their end of the agreement!

The Time Warner Lie:
You contact Time Warner to set up telephone service. And they ask you listed or unlisted. You sign up for a blocked number and are assured an unlisted number.

The service is set up. They change your number from listed to unlisted . . . They then sell your listing. Then you call them because your getting telemarketers calling 24/7. They say "oh . . . we made a mistake" pay us the fee you originally paid to assure your number would be unlisted to unlist it. And we will make sure your number stays unlisted. By then. Your information is already compromised. Your numbers have already been floated out and are in dozens of peoples hands who sell and re-sell the information. So changing your number back to unlisted means absolutely nothing.

To add insult to injury. You tell them you want a new number. Because they compromised the first. Profiting off the front and back end. Charging you to assure it is unlisted. Then selling it. Then charing you again to take care of something they can no longer even control . . . you ask for a new number. And they say it is $20.

This kind of stuff is highly suspect. There are people who live and die by keeping their information private. They did it to me. And they have some of the filthiest loopers in the business to keep you deflecting. I was about to just wash my hands and call a lawyer to have it cleared up.

I do not trust them one iota. If you pay for an unlisted number. And they list it. You have no chance of getting your privacy back to pay them to unlist it again. It takes several hours on the phone. But they should change your number for free.

It is getting to be really a weird time in America. There are not alot of alternatives out there. Business is so big. But it is getting to the point that you literally need an attorney to set up phone service.

Some of the laws they are violating are privacy laws. And there are and should be some big penalties. Personally. I hope they get nabbed by a big lawsuit. As I have no doubt this crap is intentional.

thank you for your complaint. i completely agree with you. to many people are getting hooked by not reading into the fine print on these "good deals"

After my being over 21 years a steady cable subscriber, now ill, disabled, unemployed, 63yo and no income, Time Warner Cable could care less about my longtime steady patronage to kindly caringly offer more affordable package levels to help meet its struggling customers' financial hardship situation needs. They could care less about my situation while spending thousands in $ advertising offering promotional lower price offers exclusively to NEW first time customers. They are insensitive greedy pigs who will eventually solely have the super rich fatcat tycoons as their sole customers in the coming meltdown gap between America's wealthy and growing poor!

and Thankyou very kindly for your Complaint Board here!

The billing department is BRAIN-DEAD! On May 13 we discontinued service. returned their DVR, cable cards, and tuning adapter. They gave us a receipt for the equipment. Now starting June 9 we began to receive calls telling us we owed over $60 for modem and online service at the place where we no longer live. We returned all the equipment, but they believe the modem which we purchased is theirs. With the first call, we told them we had turned in all their equipment and we thought things were straightened out. Then 2 hours later they call again. We call them back and again believe the situation is resolved. Not so -- we receive four calls the next day. Now they say it will take two weeks to research as to whether the modem is ours. All they need to do is look at past bills and see they gave us $1.00 credit for having our own modem. I guess that is too difficult for these people. Who knows how this will hit our credit rating.

I had purchased a bundle deal that was for 2 years. When it expires they don't let you know until your bill comes and it is $60-$70 higher than the previous bill. I talk to someone at Time Warner and he tells me to pay $158 of the $202 bill and we (TWC) will catch it up later after I signed up for a new package. Ok I do this and on my next bill it says $43.20 DUE NOW. I call again and was told this is Ok it will be adjusted. Now my next bill has a $7 late fee attached to it. I call again and they told me it was because I didn't pay the whole bill. I had the persons name that told me to pay partial bill and date but, no not these idiots. I hate satellite but it looks like that is the way I'm heading. Way to go Time Warner lose $1896 dollars a year for $7 charge.

From its misleading, deceptive advertising and unscrupulous sales reps to poorly maintained equipment and cabling - you will only be more disappointed by their jaw-droppingly horrific customer service. Buyer beware. If you have no choice but to utilize TWC, READ ALL proverbial SMALL PRINT CAREFULLY - and then, DOCUMENT, DOCUMENT, DOCUMENT! Do not trust TWC with auto pay, as you can expect even a contract invoice to fluctuate wildly. Make sure you have limitless phone minutes, as you will need them when attempting to secure tech support or correct your invoice. Oh, and one more thing, do not bother reading the BBB report... What a surprise - it is biased.

After deciding to add the digital phone service when I transferred my service from one home to the other back in mid-August, my number hasn't been ported as of yet and it's been over a month.

Before signing up for the digital phone service, I specifically asked for my existing number to be ported. I was assured that it can be done. When my service was installed at my new home, I asked the tech when can I expect my number to port over. I was told it'll take up to 10-days. My install date was 8-17.

Two weeks ago (9-17) I contacted TWC to find out why my number has not ported. I was told by the customer rep that there was no request to port my number. I replied that was incorrect and I had asked to have my number ported when I decided to add the digital phone service as part of my existing package.

I was then told that my number should've been ported when my service was installed and they can't do it now! The rep then offered to me to add the number as a 2nd line for an additional $29.99. I told the rep "NO!" I also stated to the rep that the port can be done and I wasn't about to add a 2nd line when they screwed up!

The following week I called again and spoke to another TWC customer rep. I explained the situation to the customer rep and he apologized for the inconvenience and stated he will start the paper work to get my number ported.

Today (9-28), I received a voicemail from TWC rep requesting that I call back to give them authorization to port my number. Jesus Christ! I had already given them authorization when I first added the service. I gave the authorization last week! Now they're asking me for my authorization again!

What a bunch of clowns!

TWC has over charged my bank acct $288.99. Come to find out they posted a second payment from my bank acct to someone elsea cable acct! I must have called at least 15 times in the last week and a half trying to get my money back. Not one person seemed to want to help or really care. I went to the local office to see what I needed to do to get the money back I was over charged the two women in the office told me I needed my bank stmt I took my statement back two days later and the women told me no they needed a copy of the transaction. They also told me I needed to fax it to some number I asked them to please fax it for me since I don't have a fax machine. They refused. They had attitude and were only making me more mad. I left. The next day my cable was cut off and a note saying we were illegally connected. Come to find out they came to my complex and physically CUT my cable line. When I called them they said there was no record of any disconnection notice on their side? Hmm yea ok. So after all of this I still haven't got my money back. I will be taking further action against them and I will cancel their service as soon as I get my money. Bottom line they steal, lie and vandalize your cable lines.

i have had time warner cable for years and I am fed up with their overcharging and getting away with it. It seems that every couple of months the prices for their half -assed service goes up. I think it is such a shame that these cable companies have all of the control in our ability to have television, which is why they have the ability to rob us every chance they get. And I too have experienced their double billing crap and their explanation for it was all double-talk

customer service !

Time warner cable's customer service is not worthy. After many lengthy hold time over the phone, you end up talking to non-experienced workers directing your call to only another person with no knowledge of the business. I signed up for the service because of the rebates offered, yet, over three months, no rebate, and customer service has no idea about a rebate. Also, my cable box was replaced three times. Poor equipment and customer service.

I ordered Time Warner Cable for two reasons Time Warner claimed to have the fastest speeds in this area. When I finally moved here the apartment complex came with Time Warner Cable pre wired with free HBO and Showtime. It took Time Warner two weeks to turn on the HBO and Showtime. Customer service was courteous each time I called. The first time the customer service agent said that cable was an issue the apartment complex had to deal with. The second time the customer service agent said it was a local agent’s job and the third time I called the customer service agent took care of the issue. Internet speeds are junk. I pay more for 1Mbs up and 15 down, the fastest speeds for residential use, with speed boost. My actual speeds are, .488Mbs up and 18Mbs down (according to speedtest.net). Therefore, I am getting speeds that are offered for half the cost. My phone line rings off the hook with ADT and other security companies offering me their services. This started 24 hours after Time Warner installed my phone lines. These people know all the information I gave to Time Warner when signing up even though I have an unlisted phone number and I have recently joined the national do not call list. All-in-all Time Warner are crooks. They have the capability to run much faster lines but have it dialed way down for some unknown reason. Oh, and as for the free cable I get more pixel scatters and snowy screens than any other service I have ever had from any other state and I have their box!

Absolutely right! Time Warner gips you on broadband - bigtime!..I know they do because the internet at my other house is same rate but way faster and doesn't bog down when the kids are home from school or on Sat Sun mornings like it does with Time Warner. And their basic cable is a joke. They have taken off any really good stations and have only 2 PBS stations whereas off the air I get 6 all with better reception. Total Complete Ripoff!

I called a few days ago and told them do to financial difficulties I would be canceling my cable subscription, but still would keep my internet so my common law can look for a job on the internet. He is 59 years old and the employers want young blood so he has been out of job for 3 years. We have been living on $1, 700 a month with a mortgage of $1, 100 and by the time bills are paid we have very little for food. We tried for home modification and was told it was in the bag but then got call saying it would take a year for it to be approved. Chase also cares only for profit. I was told to bring cable boxes in by 9th of month cause that is when the bill is due. So on the 8th of May I called my prepaid debt card from Social Security cause my son and I are disabled and was told that Time Warner put a hold on money for my cable bill $189 that is a lot considering I only got basic cable. How could they do that? When they always took it out on the 9th of the month. Now I'm short for my mortgage I thought I would have enough so I payed all my bills did not know that Time Warner would swindle me. Now I was told they will only give me credit for the internet that they do not give cash back. Chase will not accept the money for mortgage unless it is the whole amount. And I have no other family to help me and my sick son. I dealt with Time Warner before and know how they work, when I first signed up for them to take money off of my debt card I was told it would take a month before they took it off. So I went and paid the cable bill and then found out they had taken it out of my account that month also I tried to get my money back and was told Time Warner will not give you your money back but will credit your account. Well when you have bills they need to be paid I got late charges on all my bills. I have been a cable customer for 20 years and lately I noticed that they show nothing but re-runs no new programs and they want to raise the bill to $200 a month. I suggest you get Netflix you can watch any movie, TV show, Documentary etc and the price is reasonable.Lord knows I can not afford it can not even afford to eat good.

Time Warner is the master of the big monopoly business that screw the little guy whenever they can. I moved out of my apartment into a home in the middle of August and returned my cable box. They said the computer recorded my cable box return in September and billed me for August and September. Their customer service department is pathetic. When I refused to pay, they sent it to collections. In order to protect my credit score, I paid for 6 weeks in a location that I did not live. Time Warner is so large, they don't really care about screwing the public because they know they will find another sucker. I will never use Time Warner services again and I urge you all to beware before doing any business wtih Time Warner.

I just opened an account with Time Warner and they have been HORRIBLE I have NOT even received my first bill and I have been having horrible service. the first time the Tech came over to install my service they only installed one box which was the wrong thing I wanted I wanted 2 boxes they could not arrange for a tech to come as soon as possible so they sent me another tech a week later I explained that I worked and the Tech need to call my husbands number I provided them with the number what did they do they called my number instead I could not answer the phone so they claimed they called both numbers my husband took a day off just to stay home to let the Tech in when I called and explained they told me there was nothing they could do but to arrange another appt for another Tech to come I arranged for another Tech to come the third time the Tech came he came an hr and a half late which was very inconsiderate of him and to top it off I noticed I had NO showtime I called again Customer service they put me on hold for 20 minutes and when a supervisor came on he was mean and did not try and help me at all he said he needed to send another tech to my house because my serial number to my cable box does not match the serial number they have like if that is my problem that is NOT my problem and then they could not send me a tech the next day I had to wait an extra week this is HORRIBLE Customer Service I have never ever dealt with a company that is this rude and inconciderate I work with customer service and I would be fired if I treated my customers this way!

Three years ago I had Time Warner Cable. Apparently TW subsidizes its technical work with local vendors. I had a poor experience doing business with TW because every month my bill got higher and higher, and when I called to complain about the charges which sometimes were three times the cost of my regular bill, they refused to acknowledge they were wrong. So, I cancelled my service with them. But they only took the cable boxes and refused to detach the cable wire still active on my house. I called the local office, and I was told they would send someone out. No one came. The wires are somehow emitting louder high frequency waves than they ever have before causing me great headaches, loss of sleep and exerbation of hypertension. I have called to again have them removed, and I was addressed by someone whocould barely speak English, and I could hear someone coaching the woman what to say. She just kept repeating a chant..."Were sorry for the inconvenience, but we cannot remove the wires because you no longer have an account with us. " Please advise. Thank you