Tire Kingdom
Reviews and Complaints

I have purchased tires here since 2002 and in the past been somewhat satisfied. I am a mechanic by trade and I keep my vehicles in great shape because I don't want to break down. In the last couple years you guys have been upselling to everyone that walks in. I follow the recommendation in the owners manual and scan my vehicles every three months for issues so when I go to get one tire and you guys tell me I need six hundred dollars worth of work, it is a slap in the face and an insult.
For instance: I changed all the fluids in my vehicle but pinched the gasket on the transmission and took it to the dealership. they replaced the gasket and once again replaced the transmission fluid, also did alignment. Four days later I went tire kingdom to get a tire. The manager came in the lobby and told me my fluids were extremely dirty and needed to be changed immediately and the front end needed alignment bad. This was in Auburndale FL. Today it happened at the Winter Haven location( different items). This is poor relations.

I have been a customer at the Tire Kingdom at 2525 W. Sample Rd. 33073 for years. I have purchased several sets of tires there and at other locations. I have had several oil changes performed. I recently had to take the vehicle that has been serviced (2012 Honda CR-V Z91GUB) to the the dealer for a dealer issue. While it was there, I had them change the oil. They gave me the stripped threads oil plug and had to replace the oil pan because the plug had been over torqued resulting in damage to the plug and oil pan. The also gave me the old oil pan. The plug was so stripped that it could not be tightened and oil dripped out constantly. The cost was $820.82. Last year I had to replace the wheel studs because they had been over torqued as well.
The last time I bought tires there I applied for and received a credit card with the promise of a rebate. I applied for the rebate but never received it.
Years ago I had a control arm replaced on a 1998 Dodge Ram at another store location. The installation was faulty and it failed in Jacksonville. I had to stay there longer and miss work to have this emergency repair completed. The wheel was slanted and fortunately it failed in town at a low rate of speed rather than on the highway at a high rate of speed with my young son as a passenger.
I have been advised numerous times by the counter staff to purchase repairs that were not necessary at the time.
Please reimburse the oil pan replacement cost since the damage was clearly done by faulty workmanship of your mechanics.

Peter Dodson
21683 Altamira Ave
Boca Raton, Fl. 33433
[protected]

The shop is very clean and everyone is very nice. However, they do not seem to want to take responsibility for their errors. I took my car in for an oil change and the technician neglected to put in sufficient oil and did not check to see if their was enough oil. I drove the car and now need an engine rebuild according to another mechanic. It has been weeks and I have not been contacted as to how they plan on resolving the matter. Meanwhile, I am without a car unless I want to pay for a repair that was caused by their negligence. I realize everyone makes mistakes but this company does not want to take responsibility for the actions of their employees. I have tried numerous times to talk to someone to resolve but my calls have not been returned. I was told, that all I needed to do, by the company adjuster, was to put oil in the car. The certified Hyundai mechanic stated that should I drive the car without fixing the engine, I was risking a serious accident. I have 2 children who drive in my car and would be putting them at risk. The cause was due to eh negligent acts of a tire kingdom employee and despite being put on notice of a dangerous situation, they have chosen to do nothing.

I came to Tire Kingdom yesterday 7/31 / 19 at 10 or 11 a.m. beginning oil change and tire rotation my wife picked me up because I would have to wait a while for them to change the oil and rotate the tires I received a phone call at 3:30 p.m. that they did a diagnostic check and found that my spark plugs were misfiring I told them that I had two spark plugs change a year ago but the service counter person told me that it needed to be done and that the car will be ready at the same day he called me back an hour later stating that if I could pick up the car the following day which is today 8/1/19 I came into Tire Kingdom at 9:30 in the morning and they told me that the car was still misfiring they needed to check more at 1 p.m. they told me that it was a sensor and that they ordered the part if it was the sensor then I did not need a tune-up just a sensor to be replaced now it is 1:30 in the afternoon and I'm still here angry disgusted and have not been told anything any update as of yet that my truck is ready to go.

I live in Tampa, but was working in Sanford and had a tire blow on my dually. The tire is a weird size, but they happen to have one! I'm in luck, right? No, they wouldn't sell me the tire without the truck there to put it on.. ok, I'll play ball. I limp the truck to them at 5:40 pm. He then tells me he has one guy and they will have to do it another day because the guy has 4 tires to do.. I let him know it was an emergency and just needed to get home. Could care less. I had to go buy the wrong size tire from Walmart (no one within 20 miles had the size I needed) jack my 13k lb truck up myself and swap front to back and so on and now I'm making my 100 mile drive nice and bouncy. Hope it makes it ok.. it's a shame we can help each other out when we are in need 👍🏻. Spend thousands every year with tire kingdom. Not anymore.

I had a brake job done there on my 2017 ford fiesta st quite some time ago but they couldnt order me the correct parts i gave up on the brake job i did it through flexshopper and asked the store manager craig dileo countless times to refund it and he has not im getting charged for it still. I would like the refund to be completed and im going to need to be paid back for all the payments or i am going to contact a lawyer

Today I had a 10am appointment for oil change and 1 tire replacement at the Tire Kingdom location in Clermont, FL (229 US Highway 27). When I arrived, I asked how long my service would take as I had plans for 12pm. The employee who checked me in said about an hour or less as I had an appointment. As I was sitting in the lobby, there were multiple people who came in for service without appointments. As the time was passing by, 3 cars were taken without appointments while my car was still in the parking lot. At 10:42 (42 mins after my appointment time), I asked the employee who checked me in, why my car was still in the parking lot and other cars were being worked on without appointments. He looked at me angrily as I was inconveniencing him for asking and rudely replied that those other cars were requiring specially certified technicians and my service was basic and they could not work on it but other 2 technicians eventually would when they get to it. I replied if the more certified technicians were available that they could have worked on my car too as I had an appointment and he told me that my car would have been done in 1 hour or less originally. Then the employee proceeded to argue with me which is not called for. He could have apologized for the wait and could have said sorry but no, he was trying to get business away from this location. When I asked why they give appointments when they don't take cars anywhere near scheduled times, he was just looking at me. I asked for my car key as I no longer could continue to wait as he never said when my car would be worked on. Why schedule appointments for people if you don't stick to them? It would be nice if your employee could have said he was sorry about the wait and then could have given me the time frame when my car would be worked on. Will never be back at your store. The worst customer service.

On 6/27/19 I brought my car to Tire Kingdom for a flat tire repair. They advised me that I needed 4 new tires instead of just a single tire repair. They claimed the tires were old and dry rotted. I bought the four tire replacements.

I picked up the car and I noticed it had a very subtle "skip" as I drove down the road. This had never occurred before therefore I brought it back to Tire Kingdom and they then advised that the car needed a complete tune up for $800 plus dollars. It was rather expensive, but I authorized it (I have every record of service for this car since I owned it. I do not skimp on service).

I dropped the car off (with an appointment) on a Tuesday morning and it was not ready that day, or the next day, or the following day. Sensing something was wrong, I called them and they said they were just doing some final checks to make sure it was ready. I drove by Tire Kingdom and the car was still sitting in the parking lot. They now had my car for four days for a simple tune-up. It quickly became apparent to me that they couldn't figure out what the problem was, so I stopped in for face-to-face contact. The employee walked away from me, talked to another employee, and about 5 minutes later the mechanic told me I had a "serious engine issue" and it subsequently needed more than the original tune-up that they said it needed. It should be again noted that this car was running fine PRIOR to bringing it in to Tire Kingdom for the flat tire to be fixed. I had just driven this car from Connecticut to Florida and prior to that trip, I had my trusted certified mechanic thoroughly inspect it to make sure it was ready to make such a long trip. He advised after inspection that there were NO ISSUES.

I realize that because the car is an older vehicle and does not have a newer diagnosis port that is common in newer vehicles, they appear to be guessing what the issues are rather than a true diagnosis.

When I tried to leave Tire Kingdom after all of this, an employee had left my lights on and drained my car battery dead. Disgusted with this entire experience, I went back inside and told them they needed to charge the battery and I would be back to pick up my car the next day.
They never called me to tell me the car was ready, so I went there, attempted to drive it home, and now the car is barely drivable. The very subtle "skip" has now turned into a car that can barely be driven on the road because it misfires so badly. The $800+ tune-up they gave me made the car drastically worse. Again, before bringing the car in for a flat tire, it ran fine and was inspected by my mechanic.

I immediately called Tire Kingdom to report this. Their response was for me to bring it back so the mechanic can look at it.
This car will be diagnosed by a third party independent certified mechanic to diagnose the current problem with the car and it will be compared to the results provided by Tire Kingdom. If there were unnecessary repairs, a misdiagnosed problem or if Tire Kingdom caused damage to this vehicle, I am contacting my attorney unless this situation is immediately rectified. The service I received from this company was horrendous at best.

To Whom It May Concern:

On 6/5/2019 I visited two different Tire Kingdom service centers in Florida (Doral and Pembroke Pines locations) to receive a scheduled oil change for my Audi A3 Quatro Sedan 2017 model. Both locations confirmed that the Tire Kingdom Corporate System states that this car model should receive 0w20 engine oil. That is incorrect. I confirmed with Audi Corporate and several Audi service centers that this model Audi should only receive 5w40 full synthetic engine oil.

I happened to call Audi to check with my car warranty after dropping off my car at the Doral location to be serviced and I was informed that if any oil other than the 5w40 oil is placed in my vehicle that I will lose my warranty. I immediately called the Doral Tire Kingdom and told them to halt all work and not to place the 0w20 in my car.
At the Tire Kingdom Doral location, I was informed by Roberto that the oil had been drained already on my vehicle but he refused to put the 5w40 oil in my vehicle because it went against Tire Kingdom Corporate System. The Doral location also stated that they always put the 0w20 oil in all model Audis like mine that are serviced at their center. I refused to have the oil change with the 0w20 oil and they returned my vehicle to me and I was not charged for any service at the Doral Center. Roberto said the autobody workers placed the same drained oil back in my vehicle, but I was told at the Pembroke Pines location that this is not possible and the 0w20 was probably put in my vehicle. Kevin at Tire Kingdom in Pembroke Pines (17203 Pines Blvd location) was very diligent and researched the Audi manufacturer recommendation directly. He agreed that the required oil for my vehicle is the 5w40 oil contrary to what it said in his Tire Kingdom Corporate System that indicated 0w20 for my vehicle. He authorized the oil change with the 5w40 thankfully and I was charged for the service. I contacted Tire Kingdom Corporate and Bryan Juzwiak admitted the fault and stated they will correct the error in their system. Both Tire Kingdom service centers also admitted the fault.

I expect to be duly compensated for this significant error in the Tire Kingdom system and for the increased work, time, and distress this caused me to bring this to Tire Kingdom's attention, acknowledgement, and to receive the correct service for my Audi A3 Quatro Sedan 2017. This could have completely broken my vehicle engine, put me and my family's safety at risk, and put me at significant additional financial cost had I not insisted that the Tire Kingdom Service Center System was incorrect and had allowed the service center to proceed with with the oil change with the 0w20. Tire Kingdom will be held responsible for any engine issues or related issues my vehicle suffers as a result from this discrepancy had any oil other than 5w40 been placed in my car by any Tire Kingdom Service Center. This has been quite an ordeal that I never expected to experience with a recognized business in the auto industry. As a repeat client, I expect Tire Kingdom to due their part to salvage my patronage and reinstate my faith in the competency of this company. I would appreciate it if one of Tire Kingdom's corporate representatives would reach out to me directly to rectify this issue and provide due compensation for this ordeal.

Thank you.

Sincerely,

Alia W.

I have to revert on my complaint about the damage caused on the dashboard of my Nissan Altima car when the Tire Kingdom Cocoa store replaced the evaporator located behind the dashboard, case 2001349/claim [protected].
On 5/31/2019, Sedgwick adjuster office concluded that there is no evidence that the damage was caused by the Tire Kingdom store.
The picture showed cracks filled with glue. did I glued the dashboard? Why? Also, during the replacement, the airbags control had been affected and the icon was blinking. Mr. Mike cut the signal, but the airbags could blow out at any time provoking a traffic accident. This observation was not taken in consideration.
So, in conclusion the only culprit is the damaged one!
Please, review my complaint and give a correct solution because is unfair to protect a nonprofessional store manager who can harm many customers and affect the public image of the institution.

My tire popped while I was driving. I was going 60mph. About 3 days ago I took the wheel to a tire kingdom location and I still haven't gotten an answer. I don't think it's fair that i have bought those tires months ago and I still have to pay them. I need an answer as soon as possible and if there's anyway I can get a replacement tire or some form of compensation that would be greatly appreciated. Please contact me @ [protected] or [protected]@yahoo.com.

Hi today at 5: 14 pm i arrived for a oil change i called ahead the person said bring my truck in the person at the front of store said they could not perform the oil change today would i care to make and appt for the following day I work all day I go to this store because I live around the corner The gentleman was very rude I will never go to Royal palm tire kingdom again or any others I will be sure to let others know1316 Royal palm Blvd [protected]

Regards J Way

I took my SUV (2004 Chevy suburban) to tire kingdom in St Lucie west FL on 4/12/19 for them to look at and diagnose a squeaking noise coming from either the center or rear of my vehicle. I had already had 2 people tell me it was the u joints. so I made an appt. the mechanic put it up on the lift and I watched him look it over and proceed to call me over and tell me it is my shocks. Shocks? yes I was also shocked. I said are you sure its not the u joints? The 3 mechanics standing there proceeded to tell me you don't have u joints. What? how can that be when I have googled it, you tubed it ETC and had 2 others looked under and to my surprise... wow! U JOINTS. So I proceeded to go back to the counter with the other mechanic because he wants to give me my estimated on the shocks. Again I was SHOCKED! 803.00. LOL I LAUGHED and said oh ok and the whole time I was thinking what I was going to say in this complaint as I left. I have had other issues with them but figured I would give them the benefit of the doubt but this is just way to much. They are crooks and thought this blonde waking in was dumb, not this one guys!

I had gone at one time to get a tire rotation and guess what? I got home and noticed a couple days later 6 of my lug nuts were missing! when I called them they just said oh I don't what could of happened, they are not here and gave me the run around for months and kept saying they were going to order them for me. I am going to not only make this complaint today, I am going to BLAST THIS all over the internet, facebook, Instagram, ETC and let people know to watch out for tire kingdom crooks. I will not hold back and will make sure I get my point across. oh and by the way, this is a photo of one of the u joints for 2004 suburban and they are anywhere from 28.00 up to around 40.00.

I got my jeep lifted back in May 2016. I immediately went to Tire Kingdom and got a 3 year alignment plan. My last visit before today was last year. The guy that did my alignment was obviously upset about something. He was really rude. Regardless my jeep was serviced last with tire kingdom. After that visit I was told everything was good. I went in today and was told that my adjuster for my alignment was broken. The front desk guy tried to tell me that they told me this before which was false because it wasn't the same mechanic who worked on my jeep. I explained to him that it was a short bald angry Latino male that serviced my car and they instantly knew who I was talking about. I told him no one has ever told me this was broken and no one else but tire kingdom had any reason to touch that piece. It didn't make sense that he remembered that. They told me everything was good on my last visit. Otherwise it would've been avoided like it was today. I don't feel like I should be solely responsible for this break in a part of my vehicle that tire kingdom had access to for the last 2.5 years. The manager saying that they told me this last time was what made me realize that something wasn't right. Doesn't make any sense to do an alignment if it was broken already. I think they knew it was broken from the past and didn't tell me anything till now. Im sending a couple of pictures of what it should look like and what it looks like now. Whatever tool they used stripped the grooves on the adjuster. This is not normal wear and tear. Please and Thank you for your time.