Tobi’s earns a 2.4-star rating from 39 reviews, showing that the majority of fashion shoppers are somewhat dissatisfied with their purchases.
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Replied
return/refund
Do not waste your money here! They won't even process your return correctly and it's been 2 months and have not returned my money. I received an email today that I will only be receiving 50% of my refund as store credit, and that its a "one-time thing". This is a joke. All because they made a mistake on their end and processed my order wrong. They literally stole $230.00 from me
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for sharing your review with us!
We apologize to hear that your items did not work out for you! We would never hold onto your money nor steal if you are making a return. Thus, please note that if you are making a return, it must be within the 30 day window policy. If you were accommodated with store credit, it may have been due to your return being late. Although per our policy, we only accept returns if it is returned within the said window days, your return was still accepted even if the accommodation was already beyond the said policy!
Additionally, your return was not processed incorrectly. You were making a return beyond the policy but our Care Team was able to accommodate you regadless.
Thank you again for sharing your review! We appreciate it!
Do not waste your money here
I'm extremely disappointed with this store and will not buy from them again. They simply do not care about their customers and are highly unprofessional. I bought a dress from Tobi and when it arrived and I tried it on it did not fit. It was my size but it was so poorly made and did not fit properly. I contacted Tobi customer care and asked for a replacement but received an automated reply. Next time I asked for a refund and received the same computer generated reply. Probably the worst company I have ever dealt with. Do not waste your money here and shop elsewhere.
Return process
Hello. I've purchased some clothing from www.tobi.com and received my order in a timely manner. I was really impressed with fast delivery.
When I received my order and opened the package I fell in love with everything I saw! Quality was great and items looked gorgeous. I wanted to try everything on and only then I found out that everything was at least two sizes smaller! Noting fit and was super tiny. I was very disappointed.
Contacted customer service and soon received a return label and shipped everything back. They said that as soon as they'll get the package they will send me a replacement. Unfortunately I never received anything and they just stopped replying. I would like to get some explanation.
Replied
Buyer beware. You won't get your refund when you return something.
I ordered a top and a dress. The fit was horrible so I returned both items. A week after I tracked my return and saw that it was delivered I contacted them to find out why it was taking so long to issue a refund.. paypal is immediate when it's processed. They said it would take up to 14 days because they have so many returns they can't process. Well, it's been 2 weeks now and no refund! I keep emailing- because there's no customer service number. Ridiculous! No other company is this horrible to deal with. Will NEVER buy from them again.
Buyer beware! If you don't like your purchase you may never get a refund
The complaint has been investigated and resolved to the customer's satisfaction.
We're sorry that the two items did not work out for you! If this was a domestic return, we hope our free prepaid return labels were used! Per policy, we do kindly request to allow 14 business days from the return delivered date (the date the package is delivered back to Tobi). Thus, there might be some confusion as the 14 business days does not include the return transit time. Our Returns Department is currently working on returns delivered back to Tobi on 4/12.
Furthermore, we do not provide an inbound service at this time. However, our Care Team via help@tobi.com is available between 7am PST - 9pm PST, seven days a week. The average wait time for a response to your initial email is less than 1 hour. You're welcome to send a message with a good call back time and number, as a Stylist would be happy to reach out to you via phone.
We also see that you were able to provide a review via our Trustpilot account. Again, thank you for your feedback as we appreciate the good and bad! As we would never purposely not refund a returning order, feel free to reach out to us direct via help@tobi.com or reviews@tobi.com for more thorough assistance.
http://www.tobi.com/help/returns_exchanges
Replied
Broken zippers
I have purchased three dresses from www.tobi.com and when they arrived all zippers were broken! Quality of the dresses was great, but I could not wear them because of the broken zippers. I paid money and I wanted to get what I paid for, Tobi clothing is not cheap! When I contacted customer service they refused to give me a refund. I feel so disappointed and frustrated! I really love Tobi, but they need to do something about those zippers!
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for sharing your experience with Tobi!
We do apologize if the purchased dresses came with defective zippers. We are definitely working towards improvement, as we try to provide all necessary information regarding material and sizes on the description section at all times. If you recently reached out to our Care Team via help@tobi.com and provided no solution, please feel free to send us an email to reviews@tobi.com. We will be more than happy to rectify this matter for you.
Thank you again for your feedback. We will be looking forward to your email.
Replied
Complete garbage
When I made an order I had no idea Tobi was located in China! I did receive my clothes and was absolutely disgusted with the terrible quality! The clothes are not worth whatever bargain you are getting them for. This website is a real nightmare. I made my order about two months ago and received it only a week ago! The "processing" and the shipping took forever and the worst part was the rubbish quality! The dress I ordered was made of a thin material that seems like the kind of fabric they would use in a typical t-shirt and also it was way too small. I'll never order anything from this site ever again!
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your comment.
We're sorry for the confusion! Tobi is definitely not located in China as our fulfillment center is located in South San Francisco, California, USA. Where all shipment are being shipped from. We apologize if the delivery of your order took two months in reaching to you. Normally, international shipping via standard only takes 2-4 business weeks and for Express, up to 1-2 weeks.
As for the quality, we're sorry if the items did not work out. We continually work towards improvement and we apologize to hear your dissatisfaction with the items you purchased. We try to provide all information to material and size to help how the item fit or feel. If you need any assistance, we have available Customer Care to help in finding the right fit for you. You can send an email via help@tobi.com. Should you decide in giving us another chance, please feel free to reach out to them! :)
Thank you again for your review and shopping at Tobi!
Replied
cothes are garbage.
I purchase some clothing from Tobi few months ago and received my order only now. Honestly, I have nothing nice to say about the clothes I got. Everything looked poor and material was extremely cheap, after first wash one dress fell apart. The cheapest made clothing I have ever bought. I'm very disappointed with Tobi, and never expected something like this to happen. Don't waste your money here. Prices seem good but it's because the clothes are garbage.
The complaint has been investigated and resolved to the customer's satisfaction.
We are very sorry for any inconveniences caused, as it is never our intentions to leave a customer upset or unsatisfied.
Depending on the location and shipping method selected, our longest wait time for domestic delivery is 5 business days after 2 business day processing. It can also take 2-4 weeks to delivery for most international locations.
We're sorry to hear that your items did not work out for you. We definitely do our best to list all necessary information such as materials and measurements. This information can be found on the product description section for each item, at all times. While we are surely always looking to improve, we genuinely appreciate your feedback regarding our quality. We will be sure to forward your specific feedback to our buyers and design team.
In the meantime, feel free to reach out to our Care Team via help@tobi.com. With your order and account information, a Stylist can review why your order was delivered months after purchasing. In addition, to further investigating any items and making proper notes regarding your feedback. Our team is available 7am PST to 9:30 pm PST, 7 days a week.
Thanks again for shopping with Tobi! We look forward to hearing back from you!
Terrible quality
I made an order and purchased some items from Tobi. When I received my order, I was really disappointed since the items I got were not up to the quality I paid for. I decided to order something because there was a sale and I got my items at 50% off. Any of Tobi's products are not worth what they're regularly priced for. Quality was very poor and the sizing was completely incorrect. The skirt I received looked very cheap and looked like it would get stretched out after a couple of wear. It was also very loose at the waist part. I also ordered two dresses, and both of them were very thin and tiny. I'll never order anything from Tobi again! I'm so disappointed.
Terrible quality
The items I received were horrible! I paid big money and was expecting something of a good quality. I was extremely shocked when I opened the package. Everything was wrong! Clothes were too small, colors were incorrect and fabrics just disgusting. I ordered a dress and it looked very cute on the site, but it actually was made of a cheap elastic material and looked like it would get stretched out after a couple wear. It was also very loose at the waist part. I was very disappointed. I buy all my clothes online and never had problems. Never to purchase again.
Hi there Tobi Shopper!
We are very sorry to hear that your order did not work out for you! Of course, it is never our intentions to leave a customer unsatisfied.
In regards to the quality and sizing, we always do our best to list the necessary information such as material and measurements to help give an idea of the fit and feel. This can be found on the product description page for each item. We also provide the measurements for the model's size and an average size chart for comparison.
Nonetheless, we apologize it did not work out. Feel free to reach out to our Care Team via help@tobi.com at any time. A Stylist would be happy to help answer any product inquiries, assist with recommending sizes, or even help make a return/exchange. As we understand that online shopping can be a little risky, but we are always willing to help as best that we can! Thank you!
Poor Quality
So I ordered 2 dresses from Tobi and it took about 3 weeks to get here. The quality of there clothes is TERRIBLE! I recently bought a white tunic and wore it once, washed it and it was ruined! I didn't even put it in the dryer & it shrunk about 4 sizes (was a long loose dress on me, & turned into a baby tee). Also the lining started to shred and create holes in the shirt. I was so disappointed. Don't even waste your money or time on this site because you will NOT get what you expected.
The complaint has been investigated and resolved to the customer’s satisfaction.
Oops. Typo. I meant to say "STOPPED."
"The quality of there"
STOPPE READING THERE. Please fix your grammar, child. No one in the world will take your review seriously unless you fix it. OK? Good.
"The quality of there"
STOPPED READING THERE. If you want me to take your complaint seriously, then please go back to school, retake your English class, and fix your crappy grammar. Because it sucks. For now, your review is considered trolling and invalid. :)
"The quality of there"
STOPPE READING THERE. If you want me to take your review seriously, then fix your crappy grammar. For now your review is invalid. Thanks and goodbye.
Thank you tobi for ruining my birthday party because i do not have a dress
Do not order from this website worst customer service! I ordered a dress which took more than 48hours to process, i then called multiple times and never got an answer until the 7th call. After getting my dress shipped, i received it in the mall but the wrong size was giving to me then what i ordered which it states on the receipt. I have emailed customer service twice and have been calling non - stop for two days straight! And i have not talked to anyone, just a voice recording saying tobi lines are busy and to email them!This has to be the worst experience ever with customer service! I am warning you do not order from this website, go look for yourself and google tobi reviews, they do not have one nice review! Besides the fact that they clothes are nice but cheaply made! Thank you tobi for ruining my birthday party because i do not have a dress!
LOL!
Thanks for your review, I'm off to buy stuff from them now. :)
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I think the stuff is over priced for the quality of it
I think the stuff is over priced for the quality of it, I'd rather shop at forever21 if that's the quality I'm getting. I returned my whole purchase which would have been $300 if bought at full price. Great thing I got the half off but even so, not worth it. I got some body suits and did not read clear enough that they are not refundable. I tried them on over my clothes and did not like it, wanted to return them but their policy states you can't. What the heck? it's never been worn. Yes, some of the stuff is cute but eh, I'm sure I can find it elsewhere.
They know nothing of customer service, or math
I had been a loyal customer for over three years. Things were fine when I stuck to brands I knew but this was before they jacked up shipping to 39.99(Canada, closer than east coast from where they ship from) it doesn't include duties and taxes so I pay extra that thinking tobi has good products. They are cheap. Once they introduced their 30% off new items it was tempting to buy because of the price. But it's what you pay for. Or worse in my case because I have to pay more.
My most recent order ended up traveling through the border twice and to several states. When I wasn't able to receive the package when UPS was delivering, tobi's policy is to have it returned to shipper. I called ups and they said just have tobi tell us to re-deliver, it's common. Tobi's reply was that nothing can ever be done when something like that happens, and continuously blamed me for "refusing" the package.
They expected me to pay $53.77 for return postage that was added because they wouldn't make a phone call to UPS. I've written to them several times over email and facebook (which they would promptly reply then delete off the page, do you see anything negative there?) then they asked me if I wanted it shipped again.
I just so happen to be visiting NYC so I told them to ship it there using expedited shipping so i could receive it in the hotel. I figured I would save on the border fees and it wouldn't be an entire loss and waste of time. They sent it ground. Which arrived 3 days after I left the city. I was there for 5. I asked them
To return my parcel and give me my money back. It took them 3 weeks to do so, and they had charged me for the return and extra shipping already, but tried to deduct that total from my refund (trying to charge me twice) I showed them my statement and no replies were given after that. The refund finally showed up a few days ago after I pointed out their math error.
They know nothing of customer service, or math (they had said $374 - $64.77 is $331) GO FIGURE.
I had just recently discovered tobi.com through pinterest and thought all the clothes were extremely cute. I placed and paid for an order I was very excited for and have been waiting exactly 7 days. This morning it said my order was STILL being processed after 7 days- nearly all other online clothing stores I have shopped at have processed and shipped out orders the next day or two days. I just went to check again and all it said was "order cancelled". I did not cancel my order. I checked my email and I had an email from tobi that my order was cancelled and no explanation as to why. I am extremely disappointed and will not be shopping here again.
Most egregious customer service ever. It's been over 10 days since I placed my order, and it still hasn't shipped. They are basically unable to be contacted. Have called them about 5 times, never gotten through, and no responses to e-mails. Avoid.
Worst customer service ever! My order took over a week to come in and when it finally did they sent me the wrong size. When I emailed them to inform them of their mistake, they told me my shirt in the size I wanted was out of stock. Yes, the clothes are cute, but their customer service needs HUGE improving. I will NEVER order from Tobi.com again!
This is my first time shopping at Tobi and I have not been impressed at all! I placed my first order and under account activity, it said it was processing. All of a sudden, the order disappeared under activity. I attempted to e-mail tobi at the e-mail address specified on their website, however there was no reply. I should mention that the website says customers should receive an answer within 24 hours. I placed my order again and am giving them one more chance to get it right. If this fails, I will never shop there again and notify my friends as well.
BUYER BEWARE! Do not buy from this store! They have the worst customer service ever. I bought 3 things 2 pairs of leggings and one cardigan that was $50. They sent the 2 pairs of leggings but apparently "accidentally" left out the cardigan, i called them numerous times and they never answered so i sent an email and they replied sorry but we saw your order was delivered and theres nothing we can do. So I'm out $50. They stole from me basically don't let this happen to you!
Customer service is horrible. The customer service line goes straight to voicemail. They don't respond to emails. It seems that writing on Facebook is the best way to get a hold of them. Also, why would they even put items of the website IF they are out of stock?!?!?! Apparently they don't keep track of their inventory.
Tobi needs to improve the way they do business. Need to improve their customer service and they should NOTIFY the customer immediately that the item ordered is out of stock. That's very unprofessional.
I wish I had a different experience. They do have cute& affordable stuff. :(
I made my first purchase at Tobi.com, used the 50% off code, but the order confirmation did not grant the 50% off even though the site did when I clicked purchase. The shipment arrived missing two items, calling customer service route straight to voicemail for days. Finally emailed, and the return $ amount was not the same as the purchase $ amount (with free shipping). The operation of this site is a complete mess. Not sure if I'd order again ever even if it's half off.
I ordered a shirt and received it with the 50% off discount and in a timely manner. The shirt was a size too small so I wanted to return it for a different size but was told I needed to send the shirt back and reorder it in a different size; they would then send me a new shirt and make the price adjustments. I did not want to go through the hassle so I just sent the shirt back with anticipation of a full refund. After not seeing the refund in my account a few weeks later, I got in touch with tobi and they said to wait a few more days for the refund. After another few weeks later I was in touch with tobi again only to be told they had refunded me my money and supplied me with a transaction number to tell my bank about. I have been back and forth between the two, only to be reassured by my bank (who I have been with for 10 years and have never had a situation like this) that there is no such transaction. I have filed with the claims department with my bank to fight for my money back. UGH! what a process... I will never order from them again.
NEVER ordering from Tobi.com again! Ordered a shirt and it never came. It has been almost a month, and this problem has not been resolved. They told me it would take about 5-10 days at most and it has been OVER THREE WEEKS! I have not received a call, email, shirt or refund! When I call their "customer service" number provided, it hangs up on me. I could go on and on with how horrible my experience has been- but I just want to warn others: DO NOT BUY FROM TOBI.COM!
This is one of the online companies shoppers DREAD. Their customer service was horrible. When I first started looking to buy something their phone number did not work. I placed my order and when it arrived I owed $23.00. Plus the $40.00 shipping cost. The clothes looked nothing like they did on the website, they looked cheap and sloppy. I decided to return the clothes which cost me $25.00 in shipping costs plus $97.00 in brokerage and customs costs (because I shipped from Canada). When the package got to Tobi via UPS. They refused the package because I did not pay the $97.00 (I was unaware of these accumulated costs at the time). Overall, AWFUL COMPANY, AWFUL SERVICE. NEVER, EVER, EVER AGAIN. I do not recommend this company to ANYONE. EVER.
They will take as long as they want to process your order
Do not pay for anything more than standard shipping. They will take as long as they want to process your order which cancels out the point of paying for speedy shipping. I paid for 3-day and I'm going to have to wait over a week to receive my items. Customer service will not pick up their phone and every email goes unanswered if you're upset. I emailed a...
Read full review of Tobi and 8 commentsHorrible quality item
I purchased a Tobi steamer and Tobi Tree. I did not open it until many months later due to illness and other events (dealing with the death of a loved one and legal issues). When I opened it and used it the item broke on the very first use. We could see no way to repair it. Upon calling the company and e-mailing them numerous times they wanted me to purchase another one. After much discussion they suggested sending another one if I paid the postage. They didn't seem interested that their item failed to meet the standards advertised.
I told them that was not satisfactory. Why should I purchase another one when the one I had was either a poor product or defective. I requested each time that my account be credited. They refused. I might have tried another if they had not insisted I pay the shipping. I told them I would report this wherever necessary if they did not credit my account or make it good. They have failed to honor my request. A small price to pay for good customer service. Their people who spoke with me were not helpful at all. They told me several times after I called someone would call me back and they never called.
I suggested the item be removed from the market as it was hazardous due to the fact in trying to get it to work properly it collapsed and hit me in the head and shoulder. I could not e-mail them direct. I have to go online to contact them every time. They have failed to respond to the last e-mail I sent.
This should be blasted in the media and on TV since they push their products on TV and the Internet. Consumers should not have to deal with companies like this. Their main objective is getting their money.
The complaint has been investigated and resolved to the customer’s satisfaction.
The sizing on the clothes never follows the sizing guide and when you go to talk to customer service with issues they send an automatic reply that has nothing to do with your issue. They are terrible and don't even respond!
I ordered some dresses a few days ago, I got charged in my bank account and I never received any confirmation e-mail or tracking number! How is this possible? I have written down so many e-mail and never got even one single answer! I will never recommend this website to ANYONE!
My daughter bought and then returned two items many weeks ago and still have no refund. They wont respond to emails we send in which we inquire about the refund. Based on many reviews here, this is common practice. Since I Wil not accept unethical and illegal behavior, I will be having my in-house attorney be making contact this week.
Hi, ive been waiting for my parcel for two weeks now so I tracked it yesterday and it states that my parcel has been delivered and signed by myself however I've not received my parcel nor did I sign for it! I'm not happy with the service I've been given! My item has not arrived anywhere!
My order number is 6978996
Thank you
im also fustrated, i just got off the phone with tobi ( my 6th phone call in 5 months) to ask why my credit hasnt been recieved. my husband purchased a tobi for me, nice gesture, but i had no use for it. i returned the product and now they wont give me a refund! 119.00 to purchase 53.88 for shipping, which is ridiculus...now they have both, and he just told me, if i want it back i have to pay shipping and handling...something has to be done with these rude and unprofessional people...any suggestions
I am having a similar experience with Tobi. Mine did work however initially and upon trying to use it one day found that it did not work. Upon examination I discovered that the valve cap on the water tank had broken for reasons unknown. When I tried to obtain this small part (even willing to pay for it) I was speaking to India who could find no record of my purchase and also wanted to sell me a new steamer. When I contacted Tobi via their website, I was told a few days later that parts are not available but they are "thinking" about making parts available. Basically they offered no other alternative except to buy a new steamer. By the way, my 2nd phone call (again to India) after expressing my frsutration as they could again find no record of my purchase, the customer (non)service rep hung up on me, mid sentence. Frustrated in Seattle!
I ordered it over the phone the tobi steamer it was surpose to be 29.95 and no shipping and handling. It said on the net 60 day money back gurantee 5 gifts free shipping and handling asolutely no additional cost. When these people took out the shipping and handling when they weren't surpose to I called and they said I ordered the little steamer which, I didn't and I said listen to the recording. They took out money from my debit card they weren't surpose to which consititues fraud. Anyone else out there with the same problem
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About Tobi
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Overview of Tobi complaint handling
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Tobi Contacts
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Tobi phone numbers+1 (775) 285-6336+1 (775) 285-6336Click up if you have successfully reached Tobi by calling +1 (775) 285-6336 phone number 0 0 users reported that they have successfully reached Tobi by calling +1 (775) 285-6336 phone number Click down if you have unsuccessfully reached Tobi by calling +1 (775) 285-6336 phone number 0 0 users reported that they have UNsuccessfully reached Tobi by calling +1 (775) 285-6336 phone number
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Tobi emailshelp@tobi.com100%Confidence score: 100%Supportlegal@tobi.com99%Confidence score: 99%legalpress@tobi.com99%Confidence score: 99%communicationdonation_program@tobi.com98%Confidence score: 98%careers@tobi.com97%Confidence score: 97%hrtobi_jobs@tobi.com96%Confidence score: 96%hrscholarship_partners@tobi.com95%Confidence score: 95%hello@tobi.com95%Confidence score: 95%support
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Tobi address530 Forbes Blvd, San Francisco, California, 94080, United States
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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