Tommy Hilfiger
Reviews and Complaints

Below is what I experienced in Tommy Hilfiger petaluma outlet shop, I am so astonished to be treated like that. I have been long term with Tommy brand and never have had this experience in either of Tommy's stores.

I stopped by Tommy Hilfiger given I would like to return one Tommy Hilfiger jacket. The store staff helped me on that but all of a sudden, she stopped the processing and told me that I could not return in petaluma, I must return it to where I purchased from. I asked the reason, she said because she thought the jacket may have been"damaged", if she accepted the return, she will lose money. I said the jacket was kept intact as how it looked when I bought it. If I can not return here, It is OK. I took back my jacket and my original receipt. Also I asked for her name and the store number.

Then what happened left me dumbfounded. Without my permission, she grabbed my receipt from me and used a pen to mark "Damaged item" on it! I got shocked to see this kind of drama where I never expect to see from a Tommy Hilfiger employee!

Then she said: "Since you asked for my name & badge, you might complaint me, that's why I wrote "damaged item" on your receipt! You have to accept this receipt or go back to the shop where you purchased this jacket to reprint it. Now you may go, if not I will call the security. Do you want your this receipt? If don't I will keep it." Then she put it on the checkout desk.

I challenged her authority to do that on my receipt, that is my personal stuff no doubt, how can she "judge" people like that, who gave her the rights to treat ether's personal belongings. Is that one of Tommy Hilfiger's policy? And then she crossed out what she marked earlier on my receipt (refer to the pictures).

I also have my jacket right now. There is nothing wrong or damaged about it. It's unworn, unwashed with the tags on it(refer to the pictures). It only has a few dust particles from Tommy's store shelves and can be easily removed. Which the employee Floria heavily marked it" DAMAGED ITEM."

I would like to hear from Tommy how to resolve this.

What is Tommy's customer protocol to handle customer return?

Ms. Flores is the store manager, is her behavior represents Tommy Hilfiger?

Also please show me where the item is damaged. I can send the jacket to Tommy Hilfiger's HQ，any Identification institution or BBB.

I reserve my rights to take legal actions if I do not hear a good solution from Tommy Hilfiger on this.

I went to the Tommy Hilfiger Outlets Store (Clarksburg [protected] Clarksburg Road, Suite # 200, Clarksburg, MD 20871) on Sep. 05, 2017 about 8:30 PM. The manager showed very bad attitude to the customer like me and said Tommy policy that each customers only can buy 3 items at store every day. I wanted her to show me more items I can choose from. Her attitude was very bad.
I followed the rules to purchase maximum three of the same color duffle bags. Firstly, I really didn't like their discriminating behaviors. I think I am the customer and United States is a friendly country to people. This is my first time experiencing so bad shopping at Tommy outlet store.

I will call to report and complain my experience there. Customers are the key to retail stores and tommy business.

If they cannot change their attitude, I am sure I will tell my friends and other people about this bad Tommy store. Stop showing prejudice attitude to customers.

Review about: Tommy Hilfiger Outlet Manager.

Reason of review: manager attitude.

Preferred solution: talk to that outlet store manager about this issue and their potential of discrimination..

We have purchased men's shorts from Tommy Hilfiger outlet in Dubai outlet Mall on 4th July 2017.

We happened to use it recently but to our surprise the material started to tear. Having invested in such a high quality brand and paid a premium compared to the rest, how can the material tear neither wearing nor washed multiple times. I have enclosed the photos of the shorts and would like to have a replacement done.

We have purchased apparels from Woodbury 231 Red Apple Court Central Valley, Ny 10917 on 28.07.2017 and and Las vegas North premium mall on 09.08.2017. Majority of our clothes are defective.After one wash all our t-shirts have expanded, not in a shape to be worn.We reside in India and will be able to return the material at the store in Mumbai. Request you to kindly do the needful. We appreciate a prompt response.

dear sir/madam, I have shopped in your dolphin mall 131 shop in miami on 20.08.2017, I had a very hard situation in the shop while checkingout, the cashier has shouted at me, I was waiting on the que and I was in a hurry I asked while I was on the que, can I come quicker, he said no wait then I waited, when I arrive on these gentleman's cahier desk, he began to speak louder to me and he told me I have to wait, I told him that I have a flight so that is why I was in a hurry and I told him that not talk but take the payment let me go, then he began to shout at me and he refused to take the payment, then I stepped away, I was affaraid then the other cashier called me and I made my payment, meanwhile the other guy left the place then I asked where can I give a notice of these situation, then I guess he is responsible of them, he came nad I told him that this is not a good behaviour, I and wanted to give a notice he gave me a card, and I asked the guys name and he just gave me the name 'RULANDO' my english is not a quick but it is enough to understand but he asked me where I am from and he told me that this is america a free country not as yours which he made racist talk to me, unfortunatly, I was in a hurry and I paid and left, and could not get a time to go to police or a lawyer, I have my receipt: and time if you have an insote camera, you can see this 08.20.17 at 15.14 I made payment you can watch it like 5 minutes before, I complaint from these 2 gentlemen, I am your customer in our country and all over, I use many items from tommy, and it is my first time in a tommy shop somebody shouted at me actually as a costomer I have been behaved first time like this. I have my receipt and the card and name he has given to me, I am not asking from you any thing, but these gentleman's need to be given a notice, or I can also go to lawyer, but unfortunatly I do not have the names becaosue they did not gave me, I hope you will pay attnetion to this issue, and waiting yoru feedbacks on it. thanks and regards,

I bought a dress which is like new but the stitching has come away I rang them and they said the have to escalate it to the relevant department it's been nearly a month and still nothing I can't return it as I have to wait for a return label it's a joke and I'm feeling very annoyed as I have been phoning them and all I keep getting told they will look into it I can't do nothing as I need this return label and have been waiting a long time it's a joke I said I will just return it myself but was told not to as it will be confusing

Dear Sirs

I placed an order online with Tommy Hilfiger on 27/06/2017 - Order [protected] which was the Lottie dress and flip flops. I returned the dress the day after as it did not fit and requested a refund.

I received an email confirmation of my returned goods on 8/7/2017.

I received an email confirming a refund of £108.50 on 10/07/2017 in the email it states it can take up to 10 days. It is now the 27/7/2017 and no refund.

I have emailed Tommy Hilfiger 3 times - 21/7/2017, 25/7/17 & 26/7/2017 and had no reply!

I contacted my bank and there is no refund in the system from Tommy Hilfiger.

Please please can someone help me get my refund, the customer service is appalling, there is none!

I bought a handbag a few month ago and it was not used very often since I put it in the office and used for lunch time shopping sometimes. Recently I used it at shopping, the bag just slipped from my shoulder to floor. I found one side was broken and another side was near broken. I am wondering how Tommy product has such a bad quality?! By the way, I cannot find the receipt. you can see from the appearance, the bag itself looks new, but the

Dear Sirs,

I have sent the below complaint first to [protected]@eu.tommy.com and then to contact.[protected]@service.tommy.com but I have received no answer. I am pasting below the email I have initially sent and I am looking forward to hearing from you.

Dublin, 15.06.2017

To whom it may concern,

Dear Sirs,

I would like to request your assistance in relation to below complaint:

Before going on my holidays ( first week of June 2017) with my boyfriend, his sister and her boyfriend, I have purchased a denim dress from your Tommy Hilfiger shop in Killdare Village Outlet in Ireland.
As you can see from below picture I wore it with white sandals which I also purchased for my holidays and that was the first time I used them.
While having dinner my boyfriend pointed out to me that my legs were blue. I realised then myself that my legs, my arms, my sandals and even my underarms have turned blue from the dress, please see attached pictures for proof.
I was really disapointed and surprised that this happened with an item purchased from a highly recognised brand such as Tommy Hilfiger.
This was a very inconvenient situation for me and above all this I am not able to wear the dress and the sandals again.

As a loyal customer, I would appreciate if you could come back to me with a positive resolution to my problem.

I have attached few pictures as proof for above, I do not hold the receipts anymore but I could provice bank statement if required.

I would appreciate if you could come back to me before Tuesday 21.06.2017.

Thank you for your time

Kind regards
Your sincerly
Annamaria

[protected]@gmail.com

I purchased a pair of men's jeans for and when I put them on for the very first time the main button fastener above the zip cane away from its stitching.

I am extremely disappointed as a loyal tommy customer.

I would appreciate a generous offer of compensation (by way of vouchers if appropriate) to recompense me and also to restore my faith in the tommy brand. I can send photographs if needed

Thank you

Darren

I bought a shoe from Tommy store in Olaya, Riyadh KSA, two days later I returned that shoe, the seller told me they will refund the money to my credit card account within 7 working days, it didn't happen, I went back to the store where the store manager called Freddy promised me that he will resolve it, yet he was lying to me and nothing happened till now, this is really shameful, and I am very upset from the way they are underestimating customers.

On December 22, 2016 at 8pm I went to the Tommy Hilfiger store in Laval (Ste-Dorothée) and had a very bad service. There were lots of people in the store and there seemed to be lots of employees also. As I wanted to try some jeans I asked if someone could open the dressing room door. The girl that opened the door was I believe the store manager. As the jeans I tried did not fit I opened the door to see if she could grab me another smaller size as there were none at the bottom of the rack and we had to go up into a ladder. I waited for about 10 minutes and could see that she was too busy with another employee moving stuff around and creating new displays to help me. I then decided to get my own jeans and did go up myself in the ladder. I then had to go back and get more jeans as I wanted to try different sizes and models. I am sure that she saw me or someone else that worked there however no one came to help me. I am a regular client at Tommy but this experience was not acceptable. What would have happened if I happen to fall down the ladder? I am not sure if I kept the receipt but I can look into my things to see if I can maybe get it if you need it. Let me know what can be done.

Thanks,

I loved the store, and loved shopping there. But I was highly disappointed when I went shopping today. I bought a pair of jeans for my little baby but didn't have the time to try it on. When I got home I realized it was the wrong size, and a couple weeks later went to exchange it for a bigger size. The lady at the customer service told me that I didn't have the right tag even when it was still attached on to the jeans and I had the receipt. She denied to exchange it unless I had the "original tag". I was extremely confused but nonetheless frustrated that she wouldn't change it even when the tag was attached to the pair of jeans and I had the receipt. She was being extremely rude about it as well. After this experience I am never going to shop at Tommy Hilfiger and never recommend it to anyone else.

Please do not buy TH watches. If you are lucky then its ok, if you are not and the watches develop any problem, TH in India will take min 50 days to repair. On top of that, TH people will commit you something which they will never fulfill forget about them even bothering to give you a call back I bought a watch in 2014 from Helios, Bhubaneswar, Odisha, which develop problems many times and finally Helios suggested that the entire mechanism be replaced, which would take 45-50 days. When I was contacted by TH officer based in Bhubaneswar (in response to my complaint on TH website) I was committed replacement of the Watch with equal value TH goods if same was not back in next one week. The watch did not come back within a week for sure. . Have intimated to him and Helios already that I am not interested in keeping any TH product and would never go for onein future as well. Mr TH Officer (Kunal or Karan) has not bothered to call back since then TH /Helios may keep my watch Cheers Vijay Mathur

We visited store number 215 at the National Harbor. We spent over an hour in the store trying on clothes. After we purchased our clothes, we noticed that we had a coupon for 20% off a purchase greater than $175.00. We went back to the store to see if we could apply the coupon through a price adjustment or by returning the merchandise and using the coupon. The cashier returned our merchandise and then the general manager, T.K. indicated AFTER the merchandise had already been returned that we couldn't use the coupon and she wouldn't allow us to purchase our items back. We told her our intentions prior to the cashier returning the items! With an attitude, she indicated that it was corporate policy. We asked for the corporate number and she indicated that we would be waisting our time. So not only did they lose a purchase, but 3 customers as well!

I did buy their merchandise online (Order No. [protected]) and returned it, since it wasnt the right size. Its been a month since i returned, but no refund. I called them last week, and they promised a return in 2 days, and i again called the this week since i didnt see the refund and the agent who spoke to me said, it was refunded and when i say, that I dont see refund in my card, she puts me in a hold and comes back to say that she will again raise a ticket.
How unprofessional? and they didnt even bother to apologies for the inconvenience and was even rude enough to say that they were busy and hence the delay.
Pathetic Customer Service...

So many things happened on so many levels. Tommy stereotyped us and stated lie after lie in their response to resolve the issue with the BBB.

My wife and I made an order during the 2012 christmas season for our family and Tommy treated us with so much disrespect it is not even funny. What adds salt to the wound is their response that should be considered criminal with all the accusations and inaccuracies.

ORIGINAL COMPLAINT:

Accusing me of violating terms of service rather than honoring special. I say false advertising. Why offer a 40% of coupon online with free shipping for orders greater than $150 and allow a max of 20 items? I decided to purchase from this BlackFriday offer and Tommy canceled my order stating that I am not going to use the items for personal use because I ordered to many items. When I said I would be filing a complaint they did not care. Why offer a black friday special were I cannot buy clothing for my family. Why not decrease the allowed limit of clothing up front. The website allows 20 items, what is wrong with the order? My wife and I had wanted to spend about $200 to buy gifts for our family and the kids. Tommy offered a BlackFriday special of 40% off. We wanted to get some nice clothes and chose to buy from Tommy. We purchased 20 items online using the BlackFriday discount. The online order had a limit of 20 items. We received 5 email confirmations saying our order was received and our account was debited. We looked at our account the next day and the transaction was reversed. When we checked our order status online in response to this confusion, the site showed that we had no order. We called the Tommy customer service number [protected]. Larry was the rep we spoke to. After giving him our order number, he said our order is not in the system. Larry explained that the order was not showing in the system because it must have been sent to the accounts department for reviewing. Larry said that our bank account was only pre-authorized for the purchase amount to see if we had funds to pay for the purchase. and that it was only a pre-authorization transaction not a transaction of sale. We were told that we should receive an email stating that our order was being reviewed, and that we should check our spam or trash folders. We told him we have received nothing and this is bizarre. After Larry said that the accounts department was not available for us to speak with until Monday. We further inquired, Larry placed us on hold, after being placed on hold, Larry came back and said our order was concealed. He was not able to tell me why except that my order fell into a category that was deemed an order to defraud Tommy. Larry said that maybe I am shipping to a warehouse or there is a mismatch in my card information. I wanted to know why my order was cancelled and was very unhappy with this, so I asked for his manager. Larry initially said that he is a senior rep and no one else would tell me anything different and that his manager is not available. I explained to Larry that is fine, I want to speak to the manager about my order being cancelled and do not mind calling when he is available. Larry placed me on hold, after being placed on hold, Larry was going to transfer the call to Steve, which is supposedly his supervisor. I explained to Steve that my order was canceled and I wanted to know why. Supervisor Steve said my order was cancelled because there was to many items ordered at one time. He stated that Tommy has the right to review and refuse orders and cancel them as they see fit. I told Steve the I would be taking notes of the conversation because I was going to write a complaint. I did not understand why the website allows 20 items, but my order was cancelled for having too many items. I felt like Tommy did not want to offer the 40% BlackFriday coupon, but Steve said if I purchased with or without a coupon that my order still would have been rejected. Steve said it was not a judgement against me, he explained that I am not being targeted or accused of being trying to make a fraudulent transaction, it is just that my order falls within the category of being fraudulent. Isn't that the same as saying I am trying to be fraudulent? Steve said its not a judgement against us, it is just that there is a max number of items and that our order went over that number. Steve said this is how the company does business and protects itself against fraudulence. Steve said there is a limit and that limit has been met so our order has been canceled. The explanation does not make sense. My question is still why allow customers to purchase 20 items on the website if you cannot purchase 20 items. I FEEL singled out because why allow a 20 limit max but single me out for some reason. Why send repeated offer after offer and when a purchase is made, it is received, debited, reversed, and then cancelled. The fraudulence is with Tommy Hilfiger. I wanted to speak with someone above Steve about this matter. Steve said that I am not allowed to contact his manager. Steve said, "My boss won't take any calls regarding this issue." After inquiring to speak with his manager regarding Tommy not honoring the sale. Steve became defensive and said that he explained more than he had to. Steve said that he did not have to give me explanation. Steve said that, "As a company I can say whatever I want." Steve said that he did nothing wrong. Steve said he did not cancel the order. Steve said Tommy canceled it. Steve said that if I want to contact someone above him that, "I could send an email to corporate via Tommy.com." Steve said that he explained his companies position when he did not have to.

TOMMY RESPONSE:

BBB 9319714

Side Note: This customer has also had issues with one of our other clients who follow similar rules. This customer is blocked in their system due to using a Brazil bill/ship that they do not accept, as well as an international credit card.

Customer is upset at the limits Tommy Hilfiger set within Cybersource regarding number of items ordered, number of orders placed in a specific time frame, etc.

Customer called us on 11/30/12 regarding her orders. The order was not in our system due to being rejected by Cybersource. The order was 20 items and our max per order, was 15 at that time. Customer was advised order was not processed. Customer stated that we had already taken the money out of her account and the rep confirms that it is simply a pre-auth; we do not charge until it ships. Customer also asks about the email received stating we have received order. Rep states that is an order confirmation email that we did receive the order, but not that it will process as the order has to be authorized by the verification team. Explains it could be a billing address issue, could be number of items ordered, etc. Customer wanted to be transferred to Cybersource and we were unable to do that. Customer was upset, and her husband got on the phone and was questioning our policies. He states that they need to have these items so they can ship them (leads us to believe they are resellers forwarding product to an outside country). Rep offers to continue to check for order to see if it downloads, but assures customer they will receive an email regarding the status of the order. Customer got very irate regarding our plicies and spoke with lead Steve. Customer states we cancelled because we do not want to honor the 40% discount. That is NOT why the order was cancelled. Steve relays that was not the case, the order was cancelled due to the number of items on the order. He reiterates this several times. Customeer gets heated, supervisor calms him down. He states that he understands what we are saying, but doesn’t agree with it and he is going to post this all over. Customer gets heated again when he goes through the whole issue al over again.

Customer called again on 12-9-12 stating order was incorrect. Shirt was wrong color. States they will return for refund.

We hear nothing else after this point.

To whomsoever it may concern

Dear sir,

I have been quite fond of your clothes and accessories since I remember shopping. But, recently I was quite disappointed with the attitude I faced at one of your store.
I had bought a t-shirt on 28th of feb, 2010 from tommy hilfiger, ug 23-24, korum mall, mangal pandey rd, thane (W) india.
I wish to replace it with a size smaller. I was denied by your store manager because I didn’t have the tag, but I have the original invoice with me. (Invoice no. – s110/102)
I am sure you will definitely look into the matter and won’t leave me disappointed.

Thanking you,

Sameer mangtani
Photographer
Femina. World wide media.
Mumbai