Tophatter
Reviews and Complaints

I have cancelled my account because of the cheap products, but mostly because of your so called Hassle free returns policy...I have had so many problems trying to return items...
I purchased a wireless phone charger...I have just now been able to get around to setting it up. And guess what? IT DOES NOT WORK AT ALL!

PLEASE REFUND ME IMMEDIATELY!
[protected]@gmail.com

I placed an order a while ago, which was supposed to be received by me on 17 April 2017, I had tracked the order with the number RT912051826HK, only now to see that it has been sent back. Please either bring back my order or refund my money.

The second order with the number RT445165322DE which was sent through DHL eCommerce according to the email I received is non-existent. Please either send me the order or refund my money. Thanks.

I was tracking my order and noticed website sight said "delivered May 8th, 2017 but then I see that the post office is sending the package back to seller. The reason the post office gave me is that seller did not put the proper address on package (the address is correct in My Account). I wanted to contact seller (Kenyu) to let him know so he could resend a new watch with proper address since he was getting that one back but I found no way to contact seller on TopHatter. Customer support at TopHatter got back to me with no clear answer and just refunded me. This was supposed to be a birthday present for June 4, 2017.

On March 8 I attempted to order this product above three times and for some reason my card was declined. But when I took a look at my bank statement I was charged $8 all three times. But I did cancel the order. My thing is if I was charge I would still like to receive one and have my other monies refunded or all three of the products. Don't think it's fair that I be charged and not receive the products. please contact me via email @ [protected]@standardsales.com

I received notification after I purchased the above order, that my bank account details did not go through, even though they had deducted the money. I received an email on 30 April 2017 advising that I would be credited $135 within 5 to 7 working days. To date I have not received the refund. My email address is [protected]@gmail.com.

Thanking you
Claire Ross

I sent back items to the seller without a tracking number because it would have been more than I paid for it. I of sellers returned a letter to today they receive item ever day and just said sorry. I think the some of the seller's are not honest companies.. Because of the way I returned there products they just say sorry. No they have the items back they just reseller the items again. I knew the sellers were dishonest I wouldn't have sent the product back I paid for the seller and sent back. So I know i'm honest but lost over $300.00 plus shipping but ways. I think tophatter support should still help in this matter, but they know the sellers I sent back too. All they did told me I couldn't buy anything anymore. I think tophatter is sram. Just won't help the even if buy didn't have a tracking number they knew who the sellers are and didn't get after them to help get my money back so i'm out $300.00 and the cost of return the item. I have sent letter to each of the sellers to refund my into tophatter or just send me a check for the product. I hope you post this so anyone else will lose money from tophatter and his sellers.

I recently purchased an item from Tophatter.I haven't received the item yet.I have faithfully tried to contact customer service.To no avail.I contacted Paypal to try and investigate so I can get a refund.This company is a scam( after reading the reviews) ;I wish I had read the reviews first.I couldn't go back into the site to try and get a refund.Looking forward to getting my refund from PayPal.SCAMMERS!

Hello, I would like to know what the reporting policy is for Tophatter. I only ask because there are a great deal of sellers on this website selling obviously fake seeds. Blue roses don't exist. Black roses don't exist. Rainbow roses don't exist. Sure if you take a fully grown rose and slice the stem and leave it in dye you can make them but you can't grow them from a seed. Not to mention all the "rare orchid" seeds being sold. Orchid seeds are the size of dust particles and you need special lab equipment to germinate them. Not to mention their descriptions saying to soak seeds before planting them- they are the size of dust so these sellers don't even know what they are talking about and because the customer doesn't know they trust these fake seed sellers. You need to go to an orchid society and apply to get genuine orchid pods. So what these sellers are selling the Tophatter customers is fake and someone should be regulating this. I used to think these seeds were real myself until I researched it and found out I was wrong. Now that I sell my own seeds on Tophatter I don't want customers to confuse me with the sellers selling these fake seeds. If you search Tophatter for Orchid seeds, Blue rose seeds, black rose seeds, rainbow rose seeds, then you will see what I mean. All Orchid seeds are the smallest seed in the world so even counting them without special lab equipment, let alone shipping them would be virtually impossible. I have attached screen shots of some but there are 30+ sellers of these fake seeds. Perhaps have the fake orchid/rose sellers refund all the money they made as a good lesson because doing this to your customers is not good business.

Ashleigh Dorsey 5111 E. Mohawk rd. Prescott AZ. 86303

I got a very pretty ring on Saturday in the mail 4/30/2017. I have wore it today is day 2 and I noticed stones are missing. I would like a replacement please as soon as poss. I felt very cheated by this almost like it was gumball machine jewelry. I was using it as a replacement for my wedding band I lost. I really would like it if you could send an new soon Thank you for your attention to this matter

I thought this was a regular camera not a diving camera. it didn't say when I saw it and ordered. according to your info this item has not shipped. please cancel this order. I have the account on it the account is [protected]. I don't know anybody that dives at all.please I am requesting a refund for this diving camera as I don't dive I'm disabled, and I don't know anyone that dives. thank you Debbie podskarbi

I did not authorize purchase for $1000, 00 I only purchased $300.00 0r $500.00 but not $1000, 00 I know authorize tree different cars is one for wells Fargo, state farm and American express but is too much you charge and my American express please credit my account for the difference thank you, I'm not happy for your products, but I buy I pay it's my responsibility it's too much charge on my card please contact to me at [protected] Ana Silvia Rocillo
[protected]@gmail.com

I can not retrieve my account I have bought items just recent and have no idea what to do I don't know where items where sent my email is ratterrierhaven @ yahoo .com my name is Eileen stanley address is 16925 mullan rd frenchtown mt 59834 phone [protected] can you help me who ever did this they change my name to {ratt} and changed my email [protected]@yahoo.com this is not me I also have a pay pal account hook to my account that is mine please help me eileen stanley

I've closed all accounts except one now in still blocked. Can't even look at my orders. I want all my money back anywhere are about 7 things I still haven't received. The bbb has been contacted. I've also filed fraud and theft by deception with police.

Tophatter.com has scammed me big time. Refuse my money. Never received lots of orders.
I have no pics because I can't even look at my orders.

I won a ring on Tophatter and was very excited about that. In the description it was said that ring was made from real silver that all stones were real, but when I received it I was shocked. That was a just a cheap ring, made from junk and it did not look like picture.
I contacted Tophatter and demanded my money back, some explanation and compensation and they never did anything. They claimed everything they sold was real and called me a liar!
They are the worst company ever, not only it is not safe to buy from them, but they also are rude and customer unfriendly. Never buy anything from them!

I won a three in one printer and was supposed to receive it within 5-8 business days. Then I get an email telling me it was shipped and delivered but I never got it. I only paid $3 for it but that's not the point, if I paid for it I expect to get it. If you tell me I should get it between the 27 and the 29 then that's what I expect. So pissed. I will not be getting ANYTHING from them EVER AGAIN.

I was sent an automatic update and it has frozen and I can't log in to the site.
I have tried deleting but it won't do anything, I have given it a week to see if it would sort itself out but to no avail there is not much I can do with it so if you could get me buying again I would be most grateful cos I'm getting withdrawal symptoms not being able to buy lol
Iain

When I first started buying from Tophatter, most if not all of the vendors had handmade items. Now everything that I order from there is shipping from China and takes forever. I will not be using Tophatter much longer. I don't want to be purchasing things from China where there are no regulations as to flammability or any regulations for that matter and then waiting for up to a month to get the item after Paypal has already given them my money. Very bad business practices, Tophatter!

Hello, I won a bid for an electronic bug zapper to eradicate mice, rats, spiders, mosquitos & cockroaches on saturday 4th February. The order number from Top Hatter is:[protected].

It arrived & I opened it, expecting a battery operated, electronic device. However, it is not what it was advertised to be & it has an electrical plug...

But the plug is for another country, not for Australia. I think it is an American plug.

I am extremely upset & do not want this item. What am I supposed to do with an American electrical plug in Australia? Especially as we are on 240 volts & america is 110 volts. I'm happy to return it but don't believe I should have to pay for it to be returned to America.

SO WILL YOU GIVE ME A REFUND PLEASE? And if you want the item back, please make an arrangement with Australia Post so I do not have to pay.

I also won another bid for a clock. Order number: [protected]. But when it arrived, it is a very, very, very cheap plastic Chinese clock that isn't worth $3.00 let alone the $16 I paid for it plus postage. So I will never buy anything from this site ever again because my fingers have now been well & truly burned.

Thank you,
Chaia Stein

Sincerely,
Chaia Stein

I purchased a ring from tophatter it was 250 but won the ring on a bid for 5 pounds it was an engagement ring for my miss the ring started changing colour witch I think this is so wronggood and I would like a new ring or my money back as I fill like the wrong ring has been given to me also there is missing stones the ring has turned a bronze colour and my miss finger turned green did not know theis ring would of been fake and I read all the documentation inclouding the small print and it seemsEd room be genuine silver as I said I would like a refund or a new ring sent out asap .

I have a disease which causes muscle spasms and tremors. 3 times accidentally touched the place to bid.. Immediately I informed them, it's
not like I purchased and then didn't pay. I made my error known with a
huge apology.Because of that I'm not allowed back on the website to
bid. I had purchased seven items in a week, and still they did that to me.
I'm handicapped and don't appreciate it at all. Loved the auctions. This
need today, March 14th.
Thank you,
Bonnie Millhone