Tophatter
Reviews and Complaints

March 14, 2017
My name is lori a. Brown. I "won" 3 different rings all stating they were 925 sterling silver with natural gemstones.

Before they arrived, I ordered several more pieces from the seller.
Nadia leroy and nadine jardine are the same, maybe the whole site is all the same seller using different names...

I ordered rings, all 925 sterling silver with natural topazes and amethysts.
The rings I "won" are some crappy plating not sterling, copper is right underneath the surface. Not 1 natural gemstone.

The stuff I got from tophatter totally fake crap
I just received part of my paid order today from nadia leroy/nadine jardin totally fake crap

When I emailed them, I literally received a link to wikipedia which was a description of 925 sterling which doesnt even apply here.

I sent them pictures of the backs of the rings where we did the chemical tests, so now they are damaged and wont take them back...

My bad. I forgot we live in a world of alternate facts.
Check out this fact fact...

Tophatter is a scam...

I have purchased 2 smart phone watches that I want to return. I received the email, with the address to send it back, but no tracking #. I need the tracking # to be able to send the items back by 3/7/2017. I do not have the box or tracking information in which the items came in,

order # [protected]
order # [protected]

If I do not receive tracking #'s for the items that I want to return, I will return all the items that I have recently bought, and cancel my membership from you guys. OR...are you implying that I have to pay for the postage plus tracking #?

Carmen Leonwong

My name is Kathleen Ogden, I purchased on your auction the sweeper robot for more than $50. When I received it, it was not what I thought it would be. So I asked for a return. 2/24/2017. Cust support sent me an email to ship it back to China. The return address in China would cost me about $88 to ship back. I didn't open this from the mailing package. How can I get a refund?

kay lee ogden [protected]

198 east main street
georgetown, ma 01833 [protected]@kaysinterior.com

/

This item lasted for a period of two twenty minutes sessions. I am very upset about this! I want to return it, do you send me a return label paid for me to return. It does not work at all. I have bought several items from you of which I haven't had a problem. I hope that you stand behind what you promised when buying this item. "Very easy to return" I have called your phone number about 10 times and get a recording. Please refund my money for this item. I don't want it, it is no good, a bad product and certainly not worth what I paid for it. I paid $18 and $5 shipping, a total of $23.00. Please call me or email me @ sandra.[protected]@gmail.com ASAP ATTN: TOPHATTER

Your company has been charging my credit card for Professional Services that I have no idea of what it is. Since November 21, 2016 this company has charged my credit card with eight (8) different charges all on the same day. I have no knowledge of doing any business with this company. These charges are bogus. I am looking for them to credit back these charges to my account. My phone number is [protected]. The only contact with them is to leave a message.

I purchased this item and received about the latter part of January, 2017 to the first part of February, 2017. Upon unpacking the bangle one of the clasps fell off in the package as I was removing it. The other clasp fell off as I was putting the bangle on. The bangle is inoperable because it has no clasps to keep it securely on my wrist.
This is unacceptable!

I won a vacuum robot on Tophatter. Purchased on January 21, 2017 for 35.00 including shipping. I received the order on February 3rd 2017. Upon opening, I shook the box and heard parts shifting. I opened the box and the charging port was broken. I contested Tophatter customer service twice by email. I never received a answer. I visited my order section and the vacuum robot was set up for return. I contacted Tophatter again by email and wrote to them that since I received the product broken I should not have to pay postage back to China. They once again ignored my email. By the time I went to request another return they had marked the order not to be delt with because the request for a refund had expired. I only want a refund of this broken product.

Good morning,
I joined up on the Tophatter site yesterday and after placing orders for two items, then found out they do not ship to Zimbabwe, then I won a bid on an order this morning for a bracelet, then was informed that the supplier cancelled the order, now my bidding rights are revoked ? I do not agree, please assist.
Now I'm told that my complaint is too short.
I joined up on the Tophatter site yesterday and after placing orders for two items, then found out how they do not ship to Zimbabwe, then I won a bid on an order this morning for a bracelet, then was informed that the supplier cancelled my order, now my bidding rights are revoked ?.? I do not agree, please assist.

Order number [protected]. I was told this order would arrive between February 5 and February 7 I still have not received it and every time I try and check it the tracking it says it still not even with USPS. Could you please let me know what is going on with my order thank you. If it still has not been shipped I would like a refund please. Everything else I have ordered from you guys I have received so I would like to know what's going on with this otherwise I will not be ordering anything else. If you need to call me my phone number is [protected]

I won a bid for a bracelet. It looked very close to a "Pandora" bracelet. I bid on the item for that specific reason. The item I received doesn't even come close to what was advertised! I want to send the bracelet back, and I expect you will have the seller send the correct one to me. Please inform me of the procedures I need to take to make this happen. My order #[protected]. Thank you for your time and attention to this matter!

This is a complete joke and scam! It cost $2 for item & $13 shipping. I paid more for them to ship it to me then the item price and had to pay shipping again to get a refund that they closed on me. I was granted a refund since the item didn't fit description, it's for an Apple phone & I have an Android phone. Item was in my mailbox on 1/27/17, I requested refund immediately & was granted it on 1/28/17. I was sent info to ship for refund by 2/4/17 from SWFL to Berlin, NJ. I shipped item on 1/30/17, receipt from post office states EXPECTED DELIVERY DATE 2/2/17. I noticed today that the refund was closed with the reason of not received on 2/4/17. I am vey disgusted & will aware my surrounding of this scam.

I ordered 2 items on 01/24/17 one was a pain management machine $44.00 total with shipping and the other was a bag of seeds $2.00. The monies have been withdrawn from my account but i don't have a order number for them. They are not in my order folder. I have texted the support team at least 3 times with no reply. I called [protected] it said to go to [protected]@tophatter.com/support so I did. I still don't know what to do. My email is [protected]@yahoo.com phone number is [protected]. Thank You

This company is a joke! I requested a refund on 2 substandard items. I was granted permission to return but wasn't sent link for return shipping label so I paid the return postage and provided tracking number but got denied refund because I didn't use label the sent me!
They did not send link for return shipping label!
I hate tophatter and hope they get shut the funk down!

I have placed an order and I haven't received it yet. My order number is [protected]. I went to log on to check my account and it said my account was closed I tried to reopen the account and it will not let me I also have not received my package and ordered it on December 27th I either want my package or a refund I also would like to open my account please

I ordered a lamp on November 26 2016 . I still haven't received the item. Now the Tophatter company on Jan 16 Kathryn Burns, We have sent an email to confirm that you've received your item. Please respond through the confirmation email within 3 days of receiving it or the case will be closed automatically. Thank you!...
I did not get the email ...
I ave not received the item and not happy at all!
I want my money back right now as you took it right as i ordered it!

I bought something from them and now they tell me it's canceled i can't reach anyone @ this # [protected] . My order # is [protected] i want what i ordered or my refund back in my back A/S/S/P. Not 7 to 10 days now. This place is a rip off. And they need to be contacted. My name is polly decesere 146 state street Apt #11 Brewer, Maine o4412. I feel there was no reason to cancel it it's a app u can download & bid on things i have also read other complaints about other people getting ripped off.

I am not happy, I sent for a pair of ankle boots in a size 6-39 .and they have sent me a size 38 so I can't where them, and today they sent me a pair of shoes and guess what they are a size 37.the shoes I don't like, and then I ordered something's and they don't arrive, I have spent a lot of money with you and got myself in trouble,

So I hope you can help.

June ward,
43 Rockmill end
Willingham
Cambridge
Cambridgeshire cb24 5 gy

My name is Anna Hadley hags and David and I have purchased over 75 items from you and you cancelled one of mine and I don't know why my credit card number is a MasterCard and it is fine now I'm sorry [protected] other the smartphone watch and he said I cancelled it I never cancelled it I want that black watch you can email me at and I Hadley 665 at gmail.com my phone number is [protected] I'm really disappointed and pretty upset please call me thank you

I have not received my item. Either send my purchase or give me a full refund.
I had to close my account with Tophatter because someone got my debit card number and charged over $200.00. I closed my account with this company and now I can not log in at all. Tophatter will not let me sign up with a new account and when I try to sign up again with the old one it tell me to contact customer service, but first I need to sign in. What a crock of ####.

It was supposed to been mailed out and I still haven't received this item and would like the payment of $19.00 you charged me to be returned to my mastercard account as soon as possible. You can call me at [protected] during the day. Your telling me to write something I thinks it's pretty clear that I ordered a shirt (womens) and you charged me for it and it was never delivered to my address I supply. I have done other orders that did arrive. Llike a ring set for $54.00 - can I return this set for a full refunds as well. You should have the order # on that one. I'd be happy to send the silver set in to get my money. Sin you wanted it long. I also didn't receive an electric shaver order #18220320for $50.00 that there items I ordered probably 6-8 items and having nothinb but probably with three of them. two I haven't received and the ring I had two stones fall out on my first days of holidays. Once you confirm to give me my money back on the ring i will be more than happy to mail it to you for a full refunds. In the mean time please go into the two items I haven' even received the beggining of Nov. 8 2016 I ordered.

Please call me at work at [protected] to discuss in more details. Thank -Crystle Priestley, from Edmonton, Alberta, Canada, T6T 1N5