Menu
For Business Write a review File a complaint
Tory Burch

Tory Burch review: Return not processed timely

R
Author of the review
9:21 am EST

I placed an order online on 11/21/2015 #[protected]. I received the order however returned 2 of the three items purchased on 11/27/2015 using the enclosed label in the box, and following the instructions for returns. I received confirmation that the items were received at your dock area on 12/4/2015 signed by a Danny Jeffers. I emailed TB on 12/11/2015 to follow up on the status of my refund. I received an email response from a Rita on 12/14/2015 indicating there was no return noted in your files (incident #[protected]) and that I should wait 14 business days from receipt of return for the processing of the refund to occur. I called on 12/21/2015 after waiting the 14 business days…..and was told that I should wait till the end of the week for the refund to be completed by the dock area since it was the holidays, taking a bit longer. I waited until Monday, December 28, 2015 and still no refund! I send another email to follow up and never received a response to my inquiry. I called today 1/2/2016 and was told that "sorry for the delay" the refund will be processed today as a "courtesy" due to the delay in processing. However, it will be up to 7 days to process the refund since it was on my Paypal account. NEEDLESS to say I am beyond ANGRY! I can not understand why this has taken so LONG, and to get the run around that I've gotten in returning items, is simply unacceptable. I asked to speak to a supervisor or manager when I called today and was told NO ONE is available…WHAT? YOu have a very upset customer and NO ONE is available to speak to me about this….the young lady told me send an email. WOW! Great customer service TB! I SHOULD NOT be the one having to follow up on the whereabouts of my refund. I expect this email to be escalated to the corporate office and expect a response from someone at the corporate level, since when I requested to be connected with such I was only given this email address. I had higher expectations for a retailer such as Tory Burch but sadly have been extremely disappointed in the handling of this transaction. Not sure I'll be a repeat customer after this experience!

0 comments
Add a comment

More Tory Burch reviews & complaints

Tory Burch - Customer service and poor product support 7
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Tory Burch - Terrible customer service 23
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Tory Burch - Horrible customer service 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Tory Burch - Discourteous and poor customer service
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. Tory Burch Contacts

  2. Tory Burch phone numbers
    +1 (866) 480-8679
    +1 (866) 480-8679
    Click up if you have successfully reached Tory Burch by calling +1 (866) 480-8679 phone number 0 0 users reported that they have successfully reached Tory Burch by calling +1 (866) 480-8679 phone number Click down if you have unsuccessfully reached Tory Burch by calling +1 (866) 480-8679 phone number 0 0 users reported that they have UNsuccessfully reached Tory Burch by calling +1 (866) 480-8679 phone number
    United States
    +1 (212) 683-2323
    +1 (212) 683-2323
    Click up if you have successfully reached Tory Burch by calling +1 (212) 683-2323 phone number 0 0 users reported that they have successfully reached Tory Burch by calling +1 (212) 683-2323 phone number Click down if you have unsuccessfully reached Tory Burch by calling +1 (212) 683-2323 phone number 0 0 users reported that they have UNsuccessfully reached Tory Burch by calling +1 (212) 683-2323 phone number
    Showroom, USA
    +44 203 667 2094
    +44 203 667 2094
    Click up if you have successfully reached Tory Burch by calling +44 203 667 2094 phone number 0 0 users reported that they have successfully reached Tory Burch by calling +44 203 667 2094 phone number Click down if you have unsuccessfully reached Tory Burch by calling +44 203 667 2094 phone number 0 0 users reported that they have UNsuccessfully reached Tory Burch by calling +44 203 667 2094 phone number
    United Kingdom
    +33 177 688 840
    +33 177 688 840
    Click up if you have successfully reached Tory Burch by calling +33 177 688 840 phone number 0 0 users reported that they have successfully reached Tory Burch by calling +33 177 688 840 phone number Click down if you have unsuccessfully reached Tory Burch by calling +33 177 688 840 phone number 0 0 users reported that they have UNsuccessfully reached Tory Burch by calling +33 177 688 840 phone number
    France
    +39 260 063 044
    +39 260 063 044
    Click up if you have successfully reached Tory Burch by calling +39 260 063 044 phone number 0 0 users reported that they have successfully reached Tory Burch by calling +39 260 063 044 phone number Click down if you have unsuccessfully reached Tory Burch by calling +39 260 063 044 phone number 0 0 users reported that they have UNsuccessfully reached Tory Burch by calling +39 260 063 044 phone number
    Italy
    +81 120 430 535
    +81 120 430 535
    Click up if you have successfully reached Tory Burch by calling +81 120 430 535 phone number 0 0 users reported that they have successfully reached Tory Burch by calling +81 120 430 535 phone number Click down if you have unsuccessfully reached Tory Burch by calling +81 120 430 535 phone number 1 1 users reported that they have UNsuccessfully reached Tory Burch by calling +81 120 430 535 phone number
    Japan
    +49 800 8008 8679
    +49 800 8008 8679
    Click up if you have successfully reached Tory Burch by calling +49 800 8008 8679 phone number 0 0 users reported that they have successfully reached Tory Burch by calling +49 800 8008 8679 phone number Click down if you have unsuccessfully reached Tory Burch by calling +49 800 8008 8679 phone number 1 1 users reported that they have UNsuccessfully reached Tory Burch by calling +49 800 8008 8679 phone number
    All Other Countries
    More phone numbers
  3. Tory Burch emails
  4. Tory Burch address
    11 West 19th Street, 7th Floor, New York, New York, 10011, United States
  5. Tory Burch social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 20, 2024
  7. View all Tory Burch contacts
Tory Burch Category
Tory Burch is ranked 2 among 41 companies in the Fashion Designers and Collections category