Toshiba
Reviews and Complaints

I agree Toshiba's customer service is horrible. Best thing we can do is tell everyone not to but Toshiba. If no one buys Toshiba's products, then they wont have to worry about warrantying their crap products. Everybody wins.

My husband and I purchased my mother-in-law her first laptop as a Christmas present, much to our surprise it was not working. Unfortunately she did not let us know and once we found out she was having problems we tried to bring it back since it was only less than 6 weeks old. We found out that she would have to go to the manufacturer to get things settled. We were extremely disappointed because we were told that we should have bought the protection plan, we do have the year warranty protection, but that was not enough. Apparently, office depot wants you to buy the protection plan in encase you happen to purchase a defective computer, makes things easier on their end. We didn't know we needed to buy the protection plan despite being sold a defective product.

However, despite hearing this information we were met by a RUDE MANAGER named WADE. He wouldn't even listen to my husband voice his complaints, no eye contact and appeared annoyed that we were wasting his time. Finally he said he would have his service "guy" take a look at our computer, but all he did was look at the receipt and told us nothing could be done, they just wanted us to leave the store and so we did very disatisfied. We live so close to this Office Depot and I will never step into this place again. Thanks for making our Christmas present such a disaster to a wonderful mother in law, this is her first experience having her own laptop, and you ruined it.

The battery life on the Toshiba A60 is terrible, even from new. The memory and overall computer is very poor. I paid nearly £700 for this laptop a couple of years ago and it has been nothing but trouble, I cannot tell you how much important work I have lost!

I really upset with the team of technician & service centre of Toshiba KL (ref: Job NO.[protected])

I also agree,

I live in Canada, and bought a Toshiba through a local store, which came with a one month in store warranty and a 1 year Toshiba manufactures warranty. The computer within the first month or two, started having software issues so I returned it to the store and they fixed it for me, worked fine after that. Then a month later, I went to turn it on... and nothing.. The toshiba sign came on for about 3 seconds and then everything went black (including the little light that shows its charging)... and then I heard this snapping like wires shorting out. I always keep my computer in a case and I hadn't used it in about a week when I turned it on. So I returned it to the store and they called me back the next day saying I would be better off calling Toshiba and using my warranty. So I did so, and Toshiba said and I quote " Where you purchased the computer in Canada, and it is a US model, unless you have a PO BOX in the states, you can't send it over to us and we can't deem it unfixable until our technicians look at it." So basically they said I was out of luck. So I called the store again and they were willing to replace my Toshiba with a different brand of computer, same quality. I don't see how they can say they have a one year warranty when nothing was stated on the warranty about me not being able to send it to them because I'm in Canada.

You are right, I also experienced worst service experience of Toshiba.

Here is my experience:-

Within 3 months of purchasing TOSHIBA Portege M600 Notebook from HCL (under 3 year extended global warranty for which extra money is paid), inner layer of LCD screen broken while doing usual work, without any mishandling.

When I contacted service centre of TOSHIBA at JAIPUR (HCL Infosystems Ltd), they asked to pay Rs. 26, 000/- towards cost of replacing LCD. I contacted HCL and TOSHIBA, requested for technical investigation of notebook to find the cause of damage (LCD screen may be broken by technical defects also).

HCL concluded the matter saying " FOC replacement is subject to approval of TOSHIBA". Toshiba concluded the matter saying “mishandling as cause of damage without any technical investigation of notebook". Toshiba is not interested to find out the cause of damage as they seems to be prejudiced.

Thanks

Toshiba products suck. I base this on a fairly new dvd player which the door wont open to insert a dvd. Spread the word: don't buy Toshiba, or you'll be sorry.

I too completely agree that Toshiba laptops are crap. The touchpad on my Toshiba Satellite C870 has just stopped working, and the damn thing is 5 months old and hardly used in that time. I am not looking forward to calling up Toshiba customer support tomorrow morning, given the story above and several others on the web. And yes removing the battery and reinserting it was one of the first things I tried, to no avail. To whoever reads this, learn from our errors and avoid Toshiba las you would an AIDS infected, plague-ridden, rabid, axe-wielding maniac.

I completely agree! I just hung up with the Customer Relations Department and am so angry, I told her I was going to boycott Toshiba for their inability to take care of their customers and she didn't even care! I bought a Toshiba Satelite April of 2008. Within 2 weeks, the keyboard was trashed. The letters were literally falling off! I am a business owner and do not abuse what I work hard for. By July, it would not even turn on. I called customer service and explained the problem. That took an hour because the customer service is outsourced to India. I have nothing against any country or race. However, I believe that when there is a customer service issue and they are dealing with the US, they should speak and understand English VERY WELL. Well my agent did not understand me. He would read something, respond by asking me a question, I would explain again, IT WON'T TURN ON! and he would read and ask a question that had nothing to do with what I said! This went on for an hour. I finally hung up, called back and got the same problem. Being extremely irritated, I asked to speak with someone in the U.S.. Make note that I was also transfered many times to wrong departments only to explain my simple but major issue over and over. I was finally connected to the U.S. and within 10 minutes an a Fed Ex number to ship it back for repair. Simple right? NO! I waited 3 weeks to get it back and it still did not work. They obviously did not even attempt to fix it and didn't even turn it on! I had to go throught he process again. Waited another 3 weeks. This time, they replaced the AC Adapter, Keyboard and System Board. The System Board alone would have cost $450. I'm thinking everything is fine. NO again! I tried to turn it on this morning and same problem. It will not turn on. I call, go through India not understanding again. When I finally get the US on the line, they tell me that my warranty has expired, which I knew, and that I would have to pay to fix it since it has been almost a year. I understand the warranty has expired and didn't expect them to do anything under that. However, when you replace an engine in your car and drive it off the lot, you have a warranty on your parts and labor for a time period. If if goes out in a few months, they are going to take care of you. NOT TOSHIBA! She said she didn't know if they even used new parts and wouldn't tell me. She said I had 30 days to send it back. I am so angry. I will never buy another Toshiba. I have 4 Acer computers in my office and one of them is 5 years old. I have NEVER had one issue in 5 years with any of them. Do not buy and make sure you tell your friends and family not to invest in this horrible company. They will not stand behind their product and they could care less if you are unhappy about it!

You may have model that has a quirk that mine has - all you have to do is remove the battery and then reinsert it. That may fix the problem. It has only happened twice since I bought my Toshiba Satellite laptop - Circuit City knew about it and showed me how to do the battery thing right in their store.

my laptop sreen showing half portion blinking everytime

I purchase a Toshiba Satellite L300 notebook without any recovery cd in it.

I want to downgrade to XP Pro. However, I do not know how I will do it.
Please, send me the possible and correct procedure to downgrade from MS Vista to MS XP Pro.

Thanks,
Presley

A200-20C

I purchase a Toshiba L300 | L300d Series With window vista home primum I didnt Create a Recory CD and the Laptop is not starting up now. How can i get the Recovery CD for my Laptop? now my machine not working so what i can do?

I purchase a Toshiba L300 | L300d Series With window Vister.
I didnt Create a Recory CD and the Laptop is not starting up now. How can i get the Recory CD for my Laptop? I beleave if i could have a CD my Machine will start Up.

To the compliant,

For additional information of your purchased notebook visit this link http://gulf.computers.toshiba-europe.com/cgi-bin/ToshibaCSG/jsp/productPage.do?service=AE&PRODUCT_ID=150461
It will help you out the full details of your notebook, however, it states that the notebook has no bundle OEM Operating System, which means their are no CD's included.

If your planning to deploy Windows XP in your notebook, just click on this link to download all the needed drivers in your system http://gulf.computers.toshiba-europe.com/cgi-bin/ToshibaCSG/download_drivers_bios.jsp?service=AE

for Windows Vista 32Bit here's the link http://gulf.computers.toshiba-europe.com/cgi-bin/ToshibaCSG/download_drivers_bios.jsp?service=AE

Hope I'll enlightening your mind. Goodluck! Enjoy in your new notebook.

Mike of Alkhobar
TechSupport

I purchased one of these in Doha 2 days ago after lots of research on the product.

Toshiba clearly mentions that it is a Notebook without ANY OPERATING SYSTEM - and that is true. Even DOS of any type is not loaded. The HDD comes totally empty for the client to do as he / she may like to do.

Since there is no bundled operating system or any software with this notebook, Toshiba does not provide any Recovery CD or DVD (How can they if they are not giving any Op system ?).

The price in Middle East is almost US$100 than in USA. But no option - I wud like to buy where I can walk in in case of a problem.

this model is not coming with operating system, so there is no cd with the laptop

I was given a Toshiba 40rf350u (2007 model) i is now 2015 that has the colored bars on the left hand side of the tv.
Sometimes it shows up when the tv is first turned on (cold weather) then goes away 15 minuets later never to return during that power cycle.
Other times it shows up 30 minuets after the tv is turned on in the same area as smudged color bars or just a black area and does not go away but when I "flex" the left hand side of the tv it goes away during that power cycle.
It used to have a 2 inch area running down the left hand side of the screen next to the bezel that was brighter than the rest of the screen ( only visible on bright commercials )but since I started bending the screen to get rid of the color bars that also has gone away!

We have had this TV since January 2008 which we purchased at A&B TV in Austin, Texas. After a year the LCD display started giving us problems. About 1/4 of the screen on the left had a line through it and was lighter than the rest of the screen. A few months later the same thing happened on the right side of the screen. A few months later the left half of the display would flicker for about 5-10 minutes when the TV was first turned on, then the picture would come in again, but still with the lines on the right and left side. Lately the TV when first turned on displays vertical lines all on the left side of the screen (see photo). For a few weeks it would eventually go away, but as of yesterday it appears that the lines will not go away at all and we cannot watch TV. We have asked every electronic service person who has come to the house if it can be fixed, and nobody has been able to help. We called Toshiba not too long ago and was told that there were no known issues.

If this isn't some type of burn in, what is it? I bought a Toshiba Regza 42RV530U 42" LCD TV on 8/15/08. Here lately, and
getting worse weekly, I have what looks like a dark smudge. It begins in the upper middle of the screen and comes down in a
circular direction and around the 9 o'clock position, starts to head towards the 3 o'clock position as if it is making some type of
circle. I would guess there is no more than 5, 000 hours on this tv. An example told me as to the life of these LCD'S was, you
could keep them on 24/7 and they would last at least 10 yrs. Any ideas? Any fix? I have had great luck with Toshiba products
in the past and is the main reason I bought this one. I knew going in that these tv's wouldn't last as long as all my old picture
tubes (20-30yrs) but certainly expect more than 2 1/2 yrs. Say at least 10. Looking at LG or Samsung LED's if this one is shot.
Thank- you for letting me vent.
HADLEY 1/30/11

I’m a fan of Toshiba products, but was also disappointed with the problems that surfaced with my LCD. I bought the 40RF350U expecting the same great quality I’ve received in other Toshiba products, including my laptop, and heard nothing but great reviews on Toshiba’s customer service and reliability. Then my unit experienced the same defects described by other posts:
1) ½ of the screen flickered out and became sporatic
2) a 4 inch margin on one side of the screen that altered the viewing
My LCD screen became unusable – of course I was most upset! I contacted Toshiba and at first was told there was no known defects, and no resolution offered. So I researched the problem and found these other post with the same issues. I took 30+ photos of my LCD. Contacting Toshiba’s customer service again, I was able to get a hold of the correct person and submitted the photos of the malfunctioned screen.
The end result was Toshiba stood by their quality and repaired my LCD. The panel was fixed and resolved all issues, and the image looks even crisper than before. Submitting documentation and photos of my defective unit was the key to getting a fix.
I was amazed by Toshiba’s customer service to listen and aid in fixing their LCD panel. Toshiba proved their quality and reliability. Although it was a hassle and inconvenient, the experience showed me Toshiba is an outstanding company with great quality and customer service. Afterwards, a customer service manager even called for a final check on my satisfaction. Toshiba is still excellent and I will continue buying their quality products.

Yeah Toshiba got my last dollar and that of everyone I will tell about my experience. My tv looked like it had a picture frame around the outside of the screen that was lighter than the rest of the screen. Then when turned on, only half of it lighted up. The authorized service people kidnapped it and then after two weeks when I called, said they where waiting for parts, the next person I talked to said they were waiting on authorization to order the parts but that the parts needed were on back order. So two weeks later this [censored] calls to tell me in another two weeks they will dedide what to do with my tv. I asked to speak to someone above him and I get "Patrick" this guy would make a good prison guard. He has no people skills. He dismissed my questions and basically tells me to f off! I still dont have a tv and to tell the truth I would rather have my money back, I dont trust them at this point and the tv is only 6months old so what happens next time it takes a dump? I just want my money back.
Paul

i want catalog of 4560 for progam setting

pls check first your machine is under warranty or AMC period

I just bought a P505-S8980 and had it for 15 before my harddrive crashed. I am in Iraq right now, so i had to send it to IL to a family member she REC it and the comp looked brand new as it was. She sent it to them and they REC it cracked, they are saying it is my fault that its cracked. They will not release the laptop back to me either saying i need to replace the cracked case. Even though it happened when they sent the box to my family. They gave me a number to the Depot were the comp is supposed to be at but no one picks up the phone. I waited on hold for 45 mins, mom waitied for 60 and my wife waitied on hold for 85, went to voice mail for both mom and wife and says leave a # and we will call you back that was over a week ago and noting. The customer service says that the depot needs to talk to me but they cant call me as i am in Iraq and the # they tell me to call keeps me on hold for 45+ mins. I filed a complaint with the BBB, hoping they can solve the issue. I dont know what to do but never again will i buy Toshiba, and they wont give money back because the comp has been over seas. Yet they sell them here at the BX/PX/NEX...If anyone can help please let me know.

Got a toshiba laptop last Dec. Hard Drive crashed 3 times. Now again and it is out of warranty! They refuse to do anything about it even though it has been an ongoing problem since we got it! Never again will I buy from this company. They keep saying it was from going on internet? It was in for service so much we never used it! Had the hard drive replaced again 3 months ago, did not go on it but maybe once, booted it up yesterday and guess what? you betcha, crashed again.

I am also a sad owner of A135-S2276 Toshba satellite. Mother board failed 3 tmes, luckily got it done during warranty, LCD failed one time, also during warranty, now after warranty...motherboard failed again. This is TOSHBA. Can anyone tell me where I can buy motherboard? ..kokeri@yahoo.com

same problems like everyone else. my computer guy even sent mne to Toshiba here in Florida and they returned it saying that it was a common problem with this brand. ok, so where does that leave those of us who shelled out money for the use of a system? toshiba needs to give us new laptops!

I too am experiencing problems with my Toshiba laptop. I purchased a Satellite A75-S213 back in July of 2005. I bought 2 HP laptops for family members one on this same date and another prior to this purchase. Their laptops are running fine and have been used extensively for college and a business. My Toshiba was seldom used the first few years of ownership and until recently when my ancient desktop HP was becoming obsolete, I seldom used this laptop. Since increased usage began in 2009, I have had issues with my computer jumping around for no reason and the computer shutting down at random.

I have checked online and found others have experienced this same problem. There was a CLASS ACTION LAWSUIT that was filed and a court order that said Toshiba did not have to fix computers for this problem after November 7th, 2007. This is information that was given to me by Toshiba. They said I could check the website www.gardencitygroup.com to find out more information. I will check it out to see what can be done. When I complained to Toshiba that I was never notified of the problem and therefore, did not send my computer in to get it fixed for potential issues, they told me I should have looked on their bulletin on their website to have learned about the issue and the law suit. Since I have never ran into computer problems like this before, I would have never thought about looking there to see if a company would honestly disclose that they were having issues. And I hardly think that they would have if it was not for a class action lawsuit.

I will never purchase a Toshiba product computer or otherwise again. I will also tell others about their products. Some of the problems I have looked at on this site seem to have similar issues but they are going after the stores that sold the same. See if you can get some resolve to issues with Toshiba.

I like the comment by HOLD THEM RESPONSIBLE about a class action but I am not sure what we can do in this case since one was already settled. Any ideas?

My son bought an A135-S2356 from Circuit City. Same symptoms/failure. The only way companies the size of Toshiba learn is to sue. What's is take to organize a class action?

we should see about a class action lawsuit to at least get a refund of the purchase price on these clunkers

I have the same laptop a135-S2276 motherboard is toast. It has been plagued with issues from day one. Toshiba should refund everyone of us.

I purchased my a135-s2276 in March 2007 and well and have been experienced all of the above issues as soon as the warranty ended. It stopped working correctly after 6 month starting with USB going from slow to not working at all. I will NEVER purchase a Toshiba product of any sort if I can help it ever again.

I have just received a friend's Toshiba A135-S2276 purchased March 07, and I originally thought the hard drive went bad. After further inspection I believe it is the motherboard. I was able to finagle it enough to get into the BIOS once, and as I arrowed down a few times within the BIOS the computer took on a life of its own; I stopped arrowing and the cursor continued to move all around, left and right, up and down, and the computer began beeping before locking up in the BIOS. It was as though water had been spilled on the keyboard/internals.

Several other times I tried to boot it I shook the machine before powering it on and it semi-booted.

Most of the time when I attempt to boot it the screen just stays black. The fan and HD do power up though.

If the unit sits overnight I will generally get 1 good boot into Windows, then it locks up before I can do anything in Windows.

There is no evidence of water being spilled on the unit other than the odd and unpredictable behavior. No evidence of abuse of the unit.

After Googling Satellite A135, I am going to have to rest my case that the MB has failed and since the laptop is out of warranty (1 year), it is now a big paperweight.

Toshiba A135-S2276 Hasn't worked correctly since i purchased it new in Mar.07, There has to be a way to make Toshiba replace these pieces of junk

I have a135-s2276 toshiba sattellite, all the claim above is true...

I have already sold mine as spare parts to others since together its not working. Repaired twice in six month, then it started with not to recognise usb, then got very hot like car engine it stuck later then it wont starts then checked motherboard failed.

I think they are doing a very good biznez - cyclical consumption issue. I might go to learn their way of doing biznes.

TOshiba lost me as their customer forever!

MY bother bought a toshiba and one week after year warranty was over the computer shuts down because of over heating, he called thinking they might honor their product and fix it ! insted they wanted $450.00 for repairs! I'm glad I bought this ACER ! so now he's byeing a sony! he was a diehard toshiba fan tell they slapped him in the face so to speak !makes me sick to see him spend that kind of money on pc and one year later it's lays in the corner!and while I'm typing toshibas running advertisements!

I have the Toshiba P-35 S6292 and like everyone else, have nothing but trouble with it. If Toshiba was a decent company, they would be honorable and tell everyone with this model that they will receive a free laptop that does not have this ENGINEERING FLAW. Toshiba, YOU KNOW VERY WELL that there is a problem with this model. Why act like there is noting wrong, because when you do this YOU ARE LOSING CUSTOOMERS that any business would try to keep! Someone with the authority, or should I say a decision maker, should grab the bull by the horns and do something good for us poor working people that have a piece of junk that we thought would be a decent working computer! Mine is shot, with just half the screen working, with the rest of it covered in lines or just black...Of course, this happened after the one year ran out and when I called, Toshiba provided their standard answer...oh, I am sorry but there is nothing we can do about that...SOMEONE SHOULD FILE A CLASS ACTION LAWSUIT against Toshiba and their defective product. This is America and for Toshiba to sell a product that is KNOWN not to work properly, is just plain illegal. SHAME ON YOU TOSHIBA! I will NEVER buy a Toshiba product as long as I live, and will continue to warn all of my customers to stay way clear of anything Toshiba, as they will be wasting their money...Chris

The P35 S6292 is a great computer when it works however the fans are very loud, the computer over heats very easily, the battery life is so short the lap top is useless unless you have it pluged in and I've had to replace the LCD. I will not buy Toshiba Laptops any more. Since buying the Toshiba I have purchased an HP it is very good excepting a hard drive failure, an Avertech it is a piece of junk, and a Dell so far it is very good.

LCD down . Speakers down . over heats. I have had it worked on more times that I can count. Think before you buy Toshiba anything. They were a great company at one point in time, but have failed in the last 4 years. Tadashi Okamura give me a call!

I think I can top everyone with my maintenance sagas with the S629> All I can say is thank God I got the extended warranty, I have this machine since November 2004. Since then, I've had the display replaced 3 times, the hard drive twce, and dvd twice. The last time I sent this thing back, the geeks felt sorry for me and rebuilt the motherborad> I now have dual core processors and with the already fast 3.4ghz processor, they brought this laptop into the 21th century. I'm having problems with the diaplay again but now since the motherboard upgrade, I used as a desktop replacement and have another monitor hook up to it. And I do have to angree the sound system on this best. It hasn't cost me any money to have any of this done but I'll will stay away from Toshiba in the future.

I have the toshiba p35 and have had nothing but problems from the start...My lcd screen is shot and I am looking for a replacement screen. Anyone want to part out their dead p35.

I couldn't agree more. I have a Toshiba P35-S6292 and have vertical lines all over my screen. I need to clean the cooling system all the time to prevent overheating. The fans make so much noise that my family complains when I use the computer in the family room. You can't use the computer anywhere but on a hard surface, the fans are on the bottom and if you wanted to place the laptop on your lap, it quickly overheats. The battery never lasted an hour, and a year later, the battery lasts about 15 minutes. And finally, Toshiba will not allow an upgrade path in Operating Systems. They refuse to create drivers for the video card, and BTW, they make previous agreements with the video card makers to forbid them from creating drivers for the video cards in the Toshiba machines. So if you do upgrade to say Vista, you will have never ending issues with the video card. I knew when I bought the machine that Toshiba had a history of poor customer support, but I'm semi geeky and typically can fix anything on a computer without manufacturer's support, but I am truly disappointed in the overall quality of this product. The one and only reason I still deal with this laptop is the audio system. It has hands down the best speaker system on a laptop I've ever heard. In fact, the sound system is the primary reason I bought the machine in the first place. You hear that other laptop manufacturers? Copy the Harman Kardon system in this model of the Toshiba and I’ll be knocking on your door.

I just want to advise anyone purchasing a computer from Toshiba. They will look for anything to get out of their warranty.

I purchase the laptop from CompUSA, Anchorage Alaska in 2005. Within a year, the motherboard died. They claimed there was liquid damage to it, there was not, there was a little surface stain by a speaker.

CompUSA looked at it and they said there was no liquid damage. CompUSA fixed it. Then the fan went out. CompUSA fixed that too. Now the motherboard and the hard drive have died. Come to find out they are having a lot of problems with the Quosimo's because they are over heating and the warranty on that model is still on. They still will not honor the warranty on it. With CompUSA going out of business, I'm in trouble.

I have been through 2 motherboards, a hard drive and a fan so far.

I will never buy another Tosiba product again and I will always tell anyone who is buying an electronic device to stay away from Toshiba. I will put a plug in for CompUSA in Alaska. Where Toshiba has failed to honor their word, CompUSA has gone out of their way to fix our laptop. They may never see this but grats to you CompUSA.

I have the same problem with my Toshiba laptop (only 5 months old) Because the little white spacer is missing ofnone of the usb ports they will not fix my dead laptop. Might I add three weeks after I bought the laptop the white spacer came out when I unplugged a usb mouse.
Just read post on the net, Toshiba will so or say anything to get out of fixing thier garbage. BUYER BEWARE!

Purchased a Toshiba satellite laptop for my daughter and it has been a lemon from day 1. It stayed IN the shop more than out and that was 2 years ago and is not functioning as we speak! I tried to locate an AMERICAN location that speaks ENGLISH in the UNITED STATES without any success. I, too, demanded my money back with NO success. I will NEVER buy To[censored]a...I mean Toshiba...again! I have a SONY VAIO and it is almost 5 years old and still working! If you see a Toshiba...RUN...regardless of the price. They are a piece of crap and their customer service is even worse.

I bought a Toshiba Satellite A135 laptop--a paper weight for the past 14 months! Three months after I purchased it, the ethernet card, which allows you to connect to the internet, quit working. I called their customer service center and was referred to a local authorized repair center. They kept it for one month, telling me that the part was back-ordered every time I would call them. When I finally got it back, the paper weight, I mean the laptop, did not work. I called Toshiba's customer service again. After waiting about 40 minutes, normally the waiting time to get a human on the line, the young fellow put me through the motions of removing and reinstalling software. After spending more than 30 minutes with him on the phone, the problem had not been resolved. I called a second time and the young man who took my call, wanted to put me through the same routine as the previous young man had done before. I refused to do it, so I told him that I was just going to put the piece of s--it as a paper weight. During the time the Toshiba has been out of commission, I've purchased a Compaq and have been very happy with its performance. Toshiba products are off my radar for as long as I live. Never will I buy another product from this manufacturer, nor will I recommended to anyone. Thanks for letting me post my bad experience with a Toshiba product.

hi, i have bought a cleaner toshiba 1600 watt, 2 years ago, the plastic coductor and the ground cleaning piece is very bad quality, it was teared several times, i have inform toshia elaraby - gzerh badran, and have bought these two parts up till now 4 times the last one was 2 monthes ago and it become teared again, is it logic that a company like toshiba accept that, iam regretting buying this product, please i don, t know what to know, if you aacept that, i will not worry, my phone is [protected]

Purchased a Toshiba laptop for my brother from Circuit city in Dec 2007. Nothing but problems. The camera and the cd drive do not work. Circuit City and Toshiba have not been able to repair it. It has been at their repair center 4 times since December. It is April 2008. Toshiba will not replace it. They DO NOT replace computers only repair them but they do take your money. Would never consider buying a Toshiba again. This has been a horrible lesson to learn and so much time wasted.