Toshiba
Reviews and Complaints

I share my probleme on facebook as below and no one answer me from elaraby :-
https://www.facebook.com/groups/powerofSMinEgypt/permalink/2021661474716433/?pnref=story
I purchased a refrigerator from Toshiba company in 2012 and it is supposed to guarantee for 10 years, on the 18th of July I called toshiba elaraby to repair it and it was supposed to have been repaired within two weeks after the passing of the two weeks I called call center and they notified me that within 72 hours the problem of The refrigerator will be finished and the limit of the response of their word after such a and afeter that I called them many times and they nform me the same answer after two momthes on 16/9/2017 I went to the headquarters of the company in Salah Salem to know the main reason of the problem they said that there is a damage piece due to misuse and of course, there is no misuse and of course I was speaking with confidence and without discussion on the basis that I deal with an agent who is supposed to be one of the biggest reputable agencies in Egypt after that he informed me that manufacturing of this part is stopped what does the refrigerator mean for the remaining 5 years and I supposed to take just 25% of the price of the refrigerator, after that I require to meet the maintenance manager but he informed me that he will be here in the company Sunday to Thursday from 9 am to 5 pm, on Sunday, 17/9, I meet the maintenance manager and he informed me the same solution and after that I meet the head of the Department of Complaints and informed me the same solution after that I leave the company and entered Toshiba page on Facebook and started writing that Toshiba after sales in Egypt is very bad and oafter that some one from the page send me a message to know the problem after I told him, he promised me the problem will be solved as soon as possible after that someone call me and he Told me that the refrigerator has been repaired and i supposed to pay 2120 the price of repairs, I actually paid the amount unfairly when I received the refrigerator

I am contacting you today after 5 attempts to receive a black K toner. We received a toner earlier in the month, which we are not disputing and that was put into the machine however we received a message advising the K toner was empty and we did not have another on site to replace it with, meaning we cannot print. We have a contract that provides an auto order from toshiba however it has failed on this occasion and we should always have a back up in our office. I advised toshiba on 4 occasions of this and have been given the run around and with the call I made earlier today 18/9/17 made it very clear that I needed the toner today and instead they lodged a tech call out! I called back again and AGAIN re-iterated that we DO NOT have another toner and the one that was delivered is in the machine and that I did not care what the system says as obviously an error has occurred and that we URGENTLY require the K toner to which I was then advised we will have to pay for it and if I wanted it rushed a $44 fee would be incurred. We have been loyal customers and cannot believe the lack of service received.

I purchased a Satellite laptop in October 2015. In August 2016 the hard drive no longer booted up. I paid to have it shipped to Toshiba Depot as "warranty work on a Satellite could not be done at an authorized repair service location". My computer was returned on September 19th with a blank hard drive and the paperwork said the monitor was replaced. In August 2017 the monitor displayed only a black, blank screen. Toshiba considers my entire laptop Out of Warranty solely because it was purchased more than 1 year ago. The closest approved repair facility, which is now authorized to repair the Satellite model, is an hour drive away. I still have the option to pay postage and repair charges at Toshiba Depot.

When I get my car repaired, new parts have a minimum 1 year warranty, reconditioned parts either 1 year or 3 months warranty, and warranty repairs incur no labor charges. Tire warranties are pro-rated. Plumbing repairs have a 1 year parts warranty and no charge for labor. Fence installations have a 1 year labor warranty, and the fence itself has a lifetime warranty. Why does Toshiba's replacement monitor, or labor, have no warranty?

I cannot afford postage, or repair costs, or gas to drive an hour 4 times, or the cost of a new computer. To me it makes sense for Toshiba to repair my laptop monitor at no further cost to me.

I bought the laptop and about 18 months later the battery stop working suddenly. It showed as fully charged but did not work at all. I did every thing I found on the forums and nothing helped so I checked the battery and we found that it s dead.
I found on the web multiple complaints about the same issue concerning toshiba laptops so my case is not an isolated one.

Dear sir
I buy toshiba led tv 32 inch from carrefour (tala mall, exit 5, Riyadh, ksa) on 18-05-2017 and I bring it to India last week.

when I start using it just work 1 week normal. now the display become 2 part and top part is hiding and bottom is regular

I need to fix the complaints from india what can I do

Please contact me :
[protected]@gmail.com
+[protected]

I just bought this tv yesterday and set it up. The trouble I am having is that on the picture mode, I select dynamic and it just fades back to store, within 5 minutes, or, so. I tried resetting, I tried from the menu and/or from the picture key on the remote. It doesn't seem to make any difference. I called the 800 tech support number, only to hear a recording that says they no longer offer tech support by phone. Gee, thanks! ;- (the tv being only 1 day old, so, far, I don't have any other complaints, other tan the color fading out within 5 minutes of setting it!

I bought this laptop brand new in Dec 2015 for my daughter (who was 6 yo at the time). Reported screen problem to Toshiba on Oct 2016 then when sending it in for repair, we noted on the written report that it has a wireless problem as well as intermittent DVD problem on the report card. Our daughter didn't tell us that it still has problems, but by now, it's outside of the warranty period and they want lots of money to repair it.

So, right now we have almost new laptop, barely used, and it does not work with the DVD or the wireless connection.

Incident #[protected]. The power cable does not quite fit falls out anytime the computer is touched. Screen has developed a vertical line on it clearly a hardware issue with display because if I use the laptop by projecting out there is no line. It is less than 1 year old! If this is "state of the art" this is the "worst state of the art!". When I called for support (Philippines, of cours) I did not get the guy on the brochure, smiling, headset on white and tie. I got hte woman named lorna with extremely poor english that I had to ask her to repaet everything she said, and who told me at least 15 times toshiba will not fix a machine that has physical abuse, this is after I told her that the machine has never been dropped! I am not satisfied at all! I will never buy another toshiba laptop product! This low quality product coupled with ms-10 is definitely a looser combination. I'm supposed to pay $40.00 to send it to get fixed?!?
This is the first of many posts to consumer feedback sites. Do yourself a favor and stay away from this line of products! Caps are intentional, I was on the phone well over an hour while lorna refused to let me speak to a supervisor! Real service? How about this; I take my toshiba s55 back to staples, they swap my hard drive into another machine and send the malfunctioning s55 back to toshiba. I need my machine, I depend on it! Im a student who is unable to do classwork without the unique software loaded on the hard disk.
Glenn oliveira [protected]. Anyone call me anytime if you wish to know more.

Please do not purchase a laptop from Toshiba. They do not honor their warranty. I purchased a laptop less than one year ago and it will not boot. We tried to get in touch with Customer Support and they require a Serial number to process the repair request. However, their laptop is made in such a way where the serial number rubs off with normal use... odd since all the numbers around it stay put. When we contacted a repair shop they advised that there was an easy way to get the number by opening the back but that they couldn't do so without permission from Toshiba. Toshiba will not grant this and repeats that they can not/will not honor the warranty. We weren't looking for anything more than what was promised through their own contract (which mentions nothing about the serial number being needed to initiate the repair request). This is a rather inexpensive device and it's amazing the lengths they are going to to avoid their obligation under their own warranty. My husband loved this product and we fully intended to stick with Toshiba, however without a resolution I would never again purchase anything from this company.

I purchased a Toshiba laptop from Office Depot on March 2016.
Toshiba did not honor the rebate and stonewalled me in every possible way.
Office Depot also passed the buck, time after time.
If Toshiba promised you a rebate, do not expect to get it.

I purchased a new Toshiba C75-C7130 laptop on July 3, 2016 from a retail vendor via Amazon.com. The computer was purchased for personal use. By the last weekend in July it failed to boot. I contacted Toshiba computer technical support and followed instructions of the support staff I spoke with in an effort to solve the problem. The effort failed. I was provided with a repair order and Toshiba sent a box in which to ship the computer to what Toshiba staff described as Toshiba's repair facility in Jeffersonville, IN. The computer was delivered to the facility on August 3rd.Prior to shipping the unit I was told by a Toshiba technical support staff person to expect repair or replacement to be completed within 7-10 days. Toshiba technical support tentatively diagnosed the problem as a defective hard drive. I have checked the repair status frequently since delivery on Toshiba's website. Information about the repair provided by Toshiba is that repair has been allegedly delayed because a part not available at the facility needed to be ordered. I phoned the facility (Pegatron Technology Services, Inc.) but no one answered the phone and there was no voicemail. The warranty provides for repair or replacement which should not take thirty days.

I bought a laptop a little under a year ago, and have had screws slowly fall out of it. Although the computer is still functioning, it is almost half apart and I am afraid that it will completely separate at any moment. I was told this is physical damage so it is not covered by the warranty. I have never dropped the computer and only transport it in a case. I had Dell before, and decided on Toshiba because of the price. I now understand the lower price. As I am a student, I do not have the money to pay for the repair. I am extremely upset with the product and the overall company. I would advise others to pay the extra money for another company so that you will not have to pay for repairs as soon.

I bought a Toshiba 40 in TV in Dec 2014. Upto this week, i have reported 3 service breakdowns with my TV. How INFERIOR are the TV sets sold by Toshiba - breaking down 3 Times in just 13 months. I sent emails and called the Toshiba (Malaysia) office. Each time they say they will forward to their management to take action and revert back to me. In more than 10 days since my first email to them, NOBODY had bothered to contact me. Seems that Toshiba (Malaysia) is only interested in sales and not bothered about after sales service. How inferior are their products!

I purchased a Toshiba Satellite 6 weeks ago. After two weeks it started operating at a snails pace and would constantly freeze. I called Toshiba and after working with their support for nearly an hour, they suggested a factory reset. The factory reset stopped the Satellite from freezing but did not help with the speed of the computer. On the Satellite's 3 WEEK anniversary, the semicolon key fell off and the period key stopped working. Again, I contacted Toshiba and spoke to a half a dozen people over a two day period. After much frustration and no empathy from Toshiba, they informed me that the key fell off of this 3 WEEK old computer because of "wear and tear". Toshiba made it clear that the repair would not be covered and they dismissed me and my faulty computer. I ended up bringing it to a private repair shop to have the entire keyboard replaced at my expense. Although my keyboard has been replaced, the computer is still painfully slow and is useless. Lesson learned Toshiba's products are awful and their customer service is worse. Time to budget for a Mac!

Problems from day-one with new Toshiba Satellite Radius laptop. I kept getting a black screen that would pop up while using the laptop. I called tech service and after some remote testing, I was told it's a software problem which will cost $90 for advanced software tech support and I paid the $90. After SIX days, MANY hours of remote access, and dealing with EIGHT different techs, the problem was still happening. On the sixth day I was told it's a hardware problem and I'd have to send laptop in for repair, that I will receive an email to authorize the return, a shipping label, and packing box (as a "favor" to me)--none of which I received. I called for a refund of the $90 for advanced "software" tech support that I was told was the problem from the beginning which turned out to be a "hardware" problem six days later. I was told a Refund Specialist would call me within 3-5 business days. No one contacted me. I called and was told the refund would be "released" later that afternoon. No refund has been credited. Extremely poor and unacceptable customer service.

My boyfriend bought me a defective tv for Christmas from Sears in Grand Island, Nebraska, he gave me the tv when he came to visit in February. That is when I found the tv was defective and didn't work I tried calling sears in Grand Island to get help and I also called another number and got someone in Florida who told me I had a year to return the TV. Being disabled and living so far from Grand Island I was worried how I would get the TV back to the store so my boyfriend came back and got the TV since I was only able to watch it 3 times in less then a month. He took it to the Sears store with the receipt and paperwork and was informed it was past the 30days to return it so he wouldn't be allowed to get a refund and they no longer sold Toshiba TV's because of all the problems they were having with those TV's . Tell me where this is fair and what we need to do to get our money back? I used to tell people what a great company Sears was now I wouldn't let anyone go there to buy anything after this experience.

I purchased a VCR/DVR Model # DVR620KU on 9/10/2013 thru Walmart. This machine is JUNK. I wish I had read the complaints against Toshiba before purchasing anything from this company, This machine had a 3mo. warranty which didn't bother me at the time. I had purchased a new TV from another manufacturer and called Toshiba for some help hooking it up. The support people as soon as I told them it wasn't their brand TV, hung up the phone on me. 1 wk. after the machine was out of warranty was up the door on the VCR broke, so I left it off. I thought that the little flashes that I was getting on the VCR recording or playback were just dirt on the heads. WELL, it wasn't. When playing back or recording I have to push STOP & PLAY back & forth to get rid of the flashes on the screen. IT WASN'T DIRT AFTER ALL. DO NOT PURCHASE ANYTHING FROM TOSHIBA, ALL JUNK.