Toshiba
Reviews and Complaints

Dear Consumers Defenders,

In the beginning of January (2sd Jan) I bought a new laptop TOSHIBA Satellite A105-S4384 – serial # Y6329363Q, in a Circuit City store # 846 – Gaithersburg – MD (Invoice # [protected]).

After 16 days (Jan 18th), the computer’s system stopped working and I tried to exchange it in the store, but the store only exchanges until 14 days. But they saw the computer and told me that the HD was dead.

I called the TOSHIBA Warranty and had my first CASE # and orientation to reboot the computer with the restore discs inside the box. The computer worked, but in 1 week it showed the same problem.

I called TOSHIBA again and the orientation was the same: “restore the computer with the restore disks”. One more week and the computer was dead again.

I received the CASE # authorization to send it to an authorized service repair. I asked a friend to try the exchange, but we receive another CASE # [protected]) to repair it.

On Saturday, Feb 17th, I left the computer at RICHARDS COMPUTER – FAIRFAX [protected]) - more than 17 miles far from my house. After 1 week, the computer was ready, with the order # 021113Z6C, by replacing the System Board and reinstalling factory software (more 17 miles to got it again).

When I arrived at home I tried to use it on the second time, I saw this message: “USERINIT.EXE – Application Error”. I called TOSHIBA again and I had the CASE # 1/[protected] on Sunday Feb 25th. I reinstalled the operational system two times with no success after more than 2 hours with the technical assistance by phone.

Since the first problem I have been trying to exchange the device, I mean, I don’t want my money back yet. I only want to have a new computer that I can work with. After all these days, I received another number CASE (# 1/[protected]) with the orientation to try the exchange.

Today, after waiting for more than one hour on the phone, I could talk with Mr. John Mike and in the CASE # T1-95ZWD4 he wants to try repair the computer again. But now, I want a new one or my money back.

Next Friday, I’ll complete 2 months with this computer without using it, because it is only a problem in my life, and I paid almost $ 1 thousand for it.

I am sending this message to all the Companies and newspaper that I can imagine to aid me.

I bought a laptop for my grandson on the 14 of December. He opened it on Christmas day and had it downloaded by a reptical company. It worked fine for a couple of days when it would not come on internet at all. Took it back to phone company when they said, something is wrong with the windows and we should carry it back to wal-marts. Sorry they said you are 4 days late to bring it back. Even though it is still under toshiba warranty. The c-d was not in the box either. I called Toshiba and they were going to mail one.Still waiting ---Called Toshiba reps in North Carolina which is about 2oo miles from here, but know help unless i paid more money on credit card.The warranty would not cover the things they thought it might be. Also Wal -mart said the laptop should not have been turned on. Well how did or did not where it would work or not. If he would have opened the laptop before Christmas then i guess they would have exchanged it? Even i still had the receipt. Thats all my grandson wanted for Christmas and wanted one for years .The family got together and bought one . Now here he sits with nothing. Leading Toshiba company gave me a return case # if the cd dont work. So i have to pay money to send it to California to be worked on. to my opinion Wall Mart is a bag of ----. PRICILLA

I RECEIVED NOTIFICATION FROM DELIVERY WORLD SERVICE, WHICH HAS ITS OFFICE AT #10PANEU AVE. BANGKOK, THAILAND FROM THEIR COORDINATOR AT SOUTH EAST ASIA REGIONAL CO BY THE NAME OF MR. ALEX THAMAY. WITH MOBILE PHONE +[protected], DATED OCT.18, 2017, THEY ARE ASKING ME TO PAY THE CHARGES AND THE STORAGE FEE $ 150 AND 190 dollars. I WOULD LIKE TO KNOW IF THE PARCEL STILL THERE.
SINCERELY YOURS,
ELIZABETH CENTENO PARCEL SERIAL # 00843
# 778 QUEZON ST.EXT.
BARANGAY CUYAB, SAN PEDRO 4023
LAGUNA, PHILIPPINES

Bought the laptop from Toshiba nov, 10 2017, laptop won't keep charge for more than 1 hr. sent it back to repair center 3 times and I've encountered the most rude CSR ever. just got off the phone with a rep and they have no clue where my laptop is and I think they want to keep it till the warranty runs on the the 10th november 2017.they have incompetent reps and technicians. all I want is to be able to use the laptop for school and the promise it will hold charge for upto 4 hrs.

Just general poor service with respect to every turn, they always take the low road and never the high road. Just the way we all know that Apple Support Service is good and efficient, Toshiba support and service is the opposite. If they can put you on hold for two weeks while they try to find out what happened, they will do it rather than solve the issue now and spend their own time finding out what happened. You will suffer any way they can make that possible, never Toshiba, always you, the customer. The IQ level of the Kathy's one chats with in the name of solving any issue is low and their ability is limited, again, unlike the Apple company who could teach Toshiba a few tricks. That's all I just wanted to warn any shoppers for Toshiba products as to what they can expect when they need support or repair or warranty assistance, YOU WILL GET THE RUN AROUND for sure and for as long as they can do it, they will and good luck getting anything completed to your satisfaction.
Breffni

We bought a Toshiba u500 laptop 6 months ago. It immediately had issues shutting down, restarting, rebooting, and hanging. Toshiba gave us the name and address of a local company who would do warranty repairs on the laptop. We drove the computer there and dropped it off. They called the next day saying Toshiba had denied warranty, yes, within 30 days of the initial purchase. I called Toshiba and had to send it to them for repair, and estimated 2 weeks that we would be without the machine. When we got it back FIVE weeks later, it had the same issue. We called Toshiba back and received the worst customer service I have ever experienced. "They can't do anything further, and no you can't talk to my supervisor". Today I'm taking my now 6 month old $1, 000 Toshiba paperweight to the trash dumpster. I will never buy anything made by, sold by, or in any way associated with Toshiba, ever again. I'll also encourage my 2, 000 employees and everyone I meet to do the same.
Buyer beware, poor quality and absolutely no support or customer service after the sale!

i would like to ask if my toshiba laptop still covers your warranty?.my loptap bought by my bf and i think last 2017 in US.NOw some of my Keys on my keyboard is not woking.and I would like to ask if you can replace the keyboard of my laptop.here is the details of my laptop.MOdel No.PSK2CU-OK101S and Serial NO. 4B179087W.

JOSEPH approaches us to assist in buying a laptop, he actually recommended a cheaper laptop - which I thought was nice for a change, he did tell me that for what I use my laptop for it was not necessary to go with the more expensive one that I had originally been looking at. I was pleased that he did show us one for $549.00 and I made my decision. Of course he went through the process of trying to sell me all the add ons, promotions for software, anti-virus etc. Which I understand is part of his job. I told him no, as my boyfriend and I had alternate plans for and anti-virus and simply just not interested in anything else. We arrive at the counter where he begins to explain the warranty. I know all about the warranty- In the past year we purchased our T.V, HD DVD, a BLUE RAY and a desktop computer not to mention countless dvd's and games. We purchased a warranty for the television, it was really expensive and if ever we ran into a problem of course we wanted to be sure it was covered. When I refused a warrenty for the laptop, JOSEPH doesn't like this - I let it go because I do know that it is his job to stress how important the warranty is - But I do not want it, and I won't be convinced, I'm willing to take my chances but he still doesn't take no for an answer. He starts to get huffy, and he's starting to treat us as if it's completely foolish to not purchase this 2 year warranty. He pulls out his phone and does some calculations, telling me that it's only $22 more dollars a month for 12 months. ONLY?! We decline AGAIN - He does some more calculations and tells us, we can stretch the payment w/ no interest over 2 years for an extra $100.00 and then purchse the warranty and it's only $11 dollars a month for 2 years? WE SAID NO JOSEPH, at this point my boyfriend says "We said no, please just ring the damn thing in". Joe's not done, he proceeds to ask if we know how many computer repair shops there are in the city? He is full on arguing with us at this point. He says, "because computers break a lot more than tv's" (making reference to us buying the warranty on our tv but refusing the for the laptop) He tells us, laptops overheat, lightening could strike our house while it's plugged in, and goes on and on My boyfriend eventually cuts him off, "NO MAN, ARE YOU SERIOUS ..HOW MANY TIMES DO WE HAVE TO SAY NO, JUST LET US PAY FOR THE DAMN THING" When Joseph begins to argue again, and we've been at the counter now listening to him for over 10 minutes, we decided to leave. We no longer wanted the laptop and we sure as hell did not want to give him the sale. I'm disgusted. I understand stressing the warranty - but NO MEANS NO. Is it part of the job description to make the customer feel stupid for not wanting the warranty? I know they have to push it but when is it too far? I definitely feel that he crossed the line. We will purchase our laptop elsewhere.

I purchased a laptop for a Christmas present. The laptop came in early November, I decided to open it later that month, just to make sure it would work because it was a Christmas present. Unfortunately it did not work. The company had me pay for the return, and they kep it until after Christmas, and returned it in the same condition. Now they won't even take my call. I would never purchase anything from this company, and encourage anyone else that is thinking about purhasing an item, not to do it. I am now out $400 for a laptop that does not work.

Same story with problem shutting down without warning. Its a Satellite m640 and its 2 months old. Phone tech support, sent for repair etc, etc...have too many hours trying to get satisfaction. Still not fixed. Toshiba doesn't care about customer service they are in profit protection mode. I am giving up and I'm going to Fed Ex the laptop to the VP of consumer affairs and telling him to keep it because I don't need the headache. I bought Toshiba because of reliability reports. I am sure these problems are not included in the reliability statistics. Every computer company has technical issues but its how the respond to those problems that matters. I did a ton of research before I bought Toshiba...NEVER AGAIN!

i would like to ask if my toshiba laptop still cover for your warranty.my boyfriend bought my laptop last 2017 in US i think and now some of my keys are not working.the model of my toshiba laptop is Model No.PSK2CU-OK1O1S, Serial NO.4B179087W with Satellite L655_S5150

Have had the same problems with Toshiba. Sent in to have the two USB ports had a piece of plastic come out of the port. Paint worn off of mouse pad and key worn. They told me nothing was under warranty and the cost would be over $360.00 Thats nearly what it cost new. You have to replace the entire motherboard if the USB ports go bad. Sounded like this computer is one of the rare ones that has the USB ports directly attached to the motherboard. Sounds like a defect to me and should be covered. Toshiba does not honor it's warranty and I will never purchase another Toshiba computer.

I was notified by Customer Retention Service on 19 DEC 06 in an effort to resolve my Toshiba computer problem and the fact I wanted my money back because even after following all the required procedures and management steps it still never worked. This has been 5 months. I agreed to have it looked at one more time. I was given an invalid e-mail address by Trish, so I couldn't notify her that it was picked up by Fed-Ex, nor did she give me telephone number for any contact. Trish has not made any follow up calls. I got the computer back today without any paperwork. I called Richard's Computer this afternoon and Mike said he couldn't duplicate any of the problems. He said he installed a new systems board. He said I should try it out and let him know. Does that mean waste another 3 or 4 hours to see if you and the computer repair peoples did your jobs? This is really unprofessional. I would like to be contacted regarding this. If the computer works, the warranty needs to begin today. If it doesn't, well let's start again. I want my money back. We are now starting month 6. My school has been postponed and I have spent hundreds of wasted hours with this freak of a computer, that need to be replaced last August.

Dear Shard,

I completely disagree with you. I have purchased two toshiba laptops from Jodhpur - Rishabh Markeint, ishop of Toshiba at Jodhpur. Fist laptop was purchased for my self in 2005 same is still working in perfect condition, second was purchased in nov 2006 for my son studying in MBM Jodhpur. I am more then satisfied with the services of Rishabh Marketing at Jodhpur. My laptop adapter was burned and i was in Jaislmer i called Mr. Ravi Sancheti of Rishabh Marketing and told him about my problem and urgent need of the machine, the guy was so generous and helpful that he arranged for a stand - by for me from his stocks and i got the replacement in just 8 days. My son had some virus problem and was not able to boot his machine he had some very important documents in his laptop. This time also the support from Mr. Ravi was so good that he himself sat with his engineers till 11 pm and got all the information needed from the laptop and next day we got the laptop in perfectly working condition. I have further upgraded my laptop with 1 GB of RAM and a dual DVD Writer, every thing was readily available at their shop. I think that you must have not purchased the laptop from Rishabh Marketing, else you wont have faced such type of issues .

I am facing the same problem with my Toshiba Tecra S2. The machine does not start unless i press the left corner near the touch pad. even then the machine restarts again 3 - 4 times and then starts working. additionally, the machine hangs without any warning any time.