Toshiba
Reviews and Complaints

6 months old and four (4) defects requiring service including keyboard replaced, mother board replaced, wireless modem replaced, video replacement not required .Toshiba refuses to exchange this unit.

I too have the same problem with my Toshiba Satellite computer. After waiting on hold for 20 minutes with Toshiba customer service and talking to a case mgr, I was told I would have to send 425.00 to get it repaired. How convenient that cracked screens are not covered because Toshiba says the only way the screen can crack is due to physical damage. I think Toshiba is making and selling inferior products because the computer was not physically damaged. ( The computer was closed and sitting on my desk waiting to give as a gift.) I am filing complaints with BBB and will tell everyone not to buy Toshiba products. It seems to me that Toshiba is running a scam on their warranties and their customer service stinks!
DO NOT BUY TOSHIBA PRODUCTS!

I run a company that aggregates class action lawsuits. www.classadvocate.com. You can find class action investigations regarding TOshiba on our site. Not sure if they cover your specific model though. GOod luck.

The clock has never kept time properly. In June 2007 I suffered a randomly generated BIOS password that caused the system to be unbootable. On September 3, 2007, I first started having critical issues with this computer. Windows Vista described this problem with a code named "Blue Screen." Apparently the computer had spontaneously rebooted itself due to some unexpected error. On September 9, 2007, the hard drive in my Toshiba notebook computer crashed. They installed a new hard drive and a new motherboard. On November 27, 2007, the USB ports were not working. The computer had another motherboard put in, as well as a new USB board. The computer is exhibiting the same symptoms tonight that it did just before having the second motherboard and USB board replaced. After several hours on hold I finally spoke with a "Customer Relations Agent." I again explained my situation and was again cited the company policy about exchanges. When I related to her the repair history of my computer, she said that it "is not rare" for one of their computers to have multiple major system components replaced within the first year. After spouting off several threats, I was hung up on by this "Customer Relations Agent."I would like this computer replaced.

I purchased a Toshiba laptop from Argos a month before Christmas for a present for my wife.2 half months of my wife using the laptop, the headphone socket cracked and became loose and would not hold in the headphone jack. she had used the headphone socket 6 times maximum before it malfunctioned as it wasn't what she frequently used it for. I took the laptop back with my receipt to Argos and I filled in a form for repairs.1 week later I received a phone call telling me I must pay 2/3Rd's of the cost of the machine to get it fixed. I told them there is no way I was going to pay 2/3Rd's of the cost of the machine for repairs and that I wanted my money back or a new one. They said that it was not covered by the receipt and I'd have to pay.so by placing a headphone jack into the headphone socket it had also cracked the motherboard. They said the only way would be if I took it to a independent PC specialist and get a report off them stating it was a manufacturing problem then I would get it repaired or replaced. I have now received my wife's laptop back with the headphone socket missing! ...I have had the worst costumer service I've ever had and will not buy any more products from this company again or advise any one else to.

Purchased Toshiba Laptop 9 months ago, it will not even turn on. Contacted Toshiba Support and they said even with a 1 year warranty on the product it will still cost over 100 dollars to look at it. No other information was asked my them. They assumed it was a software problem, not sure how they even came to that conclusion without asking any questions about what was wrong with the laptop.

1.The first time I got the laptop it came broken. The battery fell right out and parts were sticking out on the bottom. Returned and bought a new one instead of waiting the MONTH it would take for them to verify my return and start processing a replacement order.

2.They didn't return the insurance policy or transfer it over to the new computer per my request. I asked at least 3 representatives about it when I began to suspect it hadn't been done and was lied to saying it had been done. In short- it was fraud- they tried to take over $400.

3. Also they put the computer under another individuals name who had absolutely nothing to do with the purchase- which I discovered during my attempts to register the computer. "Well mam' i'm looking at the computer in my lap and the $1700+ charge on my credit card- would you like to tell me again that this isn't my computer?"

4.Computer #2: Massive Failure. Although plugged into a working outlet the computer refused to take in power- thus it died. Turns out not only is there a problem with the battery but there is also a problem with the motherboard. Computer had to be wiped and factory settings restored. I'm not allowed to run the computer with the battery in it so I'm attached to the wall.

5. The second computer isn't even a month old.

6. Customer service will not accept returns on all of the products they sold me at the time I purchased this computer.

To say Toshiba's customer service is incompetent would be kind. Of the 15 people I've spoken to in Sales, customer service, and tech support over the purchase of these 2 computers the only people that have been helpful were tech support. Customer service is rude and don't know their own policies. They also have over 30 min wait times (with std. bad music) and when you ask to speak to another sales representative or manager they can't transfer you and suggest that you call back, wait the requisite 30 min and "hope you get another sales representative".

Overall a waste of $4000+ in under a month.

I have a 4 month old Toshiba DVR player/recorder. After visiting 3 web sites and making 5 calls to different phone numbers still can't get help on telling me how to get closed caption when playing a rented DVD. TV has closed caption and when I record can get closed caption but can't get it when playing a DVD that has been rented or bought. For 4 months I have been trying to get help and all I got was continuous referrals to different numbers and web sites with no success. I WILL NOT BUY ANOTHER TOSHBIA PRODUCT EVER AGAIN AND WILL MAKE SURE ONE AND ALL KNOW OF THE SERVICE YOU CAN'T GET. There are too many companies that don't deserve to sale products in the U.S. What happened to the good ole days of service?

I purchased a Toshiba sattelite Laptop in feb 2017. Since then I have went through 4 hard drives. I am a novice, therefore, I do not do much other then sending emails. I have fought with toshiba to get help, without charge, because I paid alot of hard earned money for a product that was supposed to be reliable for me to use, and it continually costs me money. I have never been so dissatisfied with anything in my life, as I am with this laptop. It constantly needs some kind of repair, and I am frankly discusted with it.

Upon reading pages and pages of complaints, I find come to find out that I'm not the only one PO-ed by Toshiba's terrible customer "service".

I bought my Toshiba Satellite less than 3 months ago. The damn piece of junk already broke for the third time w/ THE SAME issue - faulty hard drive that keeps crashing.

The first time I had to drive 1.5 hrs to the CSS repair center, the tech told me it was "unusual" for a new laptop to have such a problem. The hard drive was replaced and I got the lap top back in a week or so.

August 19, 2017 - the Laptop is received from repair and powered on.

August 23, 2017 - the Laptop breakes..AGAIN.

When I dish out a nice lump of money for a product, I expect it to last me LONGER than a month...anyone else?

I call the Toshiba support, they tell me to ship it to them, claiming their techs have better equipment and training and will fix the issue, no prob.

I send the thing and get it back in about a week or two. Finally, I power it on (this past Monday) and in a few days(on wed.)GUESS WHAT?! SAME PROBLEM! They didn't fix SQUAT!

The hard drive croaked again. The system.dll is yet again "missing or corrupt", windows won't start, and the computer boots straight into a blank, black screen.

Called them, told them how it was, didn't hold any temper back, and got transferred to the Customer Relations Center where I spoke to Jose, the *&#()hole. I asked Jose if I could be transferred to a supervisor, not to be a b%^$!ch, I just wanted to speak to someone who would be the last option and get straight to the point. This piece of (^#*@ says(and I quote): "I won't let the issue escalate beyond me. So you will have to speak to me"...

Huh? But I don't want to speak to YOU...I want to speak to a supervisor. I want to explain this problem to someone who CAN do something about it. But Jose wouldn't have it. When confronted with my assumption that it pretty improbable for a hard drive to be faulty, with dead spots three times in a row, Jose snobbishly stated: "We don't expect our customers to know anything about proper functioning of hardware. Only our techs would know that." (aka. your too stupid to know anything about the complicated clockwork of a computer, so I'm just going to ignore anything you say concerning the issue). When it came down to my options, the very rude *#^*@face gave me the good, 'ol run-around: "*sigh*Mam', you have two options. You can either take your laptop to a repair center. Or you can send it in to our repair depot."

Hmmm..sounds familiar. OH WAIT! Because I already did that! And the problem was still not resolved.

Given the fact that this "customer relations manager" failed to assist, and plainly just told me to f -off, I decided to call back.

The results?

The customer support rep(which, despite the same bullcrap, was a bit more properly mannered) promised that everything will be taken care of...

..once I send the laptop in for repair...again...

Stating that he will write up a "full repot" on this case and make sure that the techs run all the proper test, Eric assured me that they will do everything in their power so that I "will never experience the same problem again".

Ok Eric. I got your word for it...and your employee ID.

So you better be right.

The laptop will ship out tomorrow. I'll get back to you all on the final outcome.

I purchased the Toshiba L505D-GS600 on 7/18/10. On 8/5/10 I was returning it because the piece where the adaptor plugs in broke. I upgraded to the A665 model and was returning it on 8/8/10 because the LCD went out. Against my better judgement, I listened to the store clerk who assured me it was a good computer, and exchanged it for another A665 model. Now on 9/29/10 that computer has crashed. I called Toshiba mad as hell requesting my money back and was told they have to deem it unrepairable before my 700.00 will be refunded. I use my laptop for work and am furious. I will never, ever purchas another Toshiba! It is a piece of crap! Don't waste your money!

I BOUGHT MY LAPTOP 1 YR AGO AND IT'S GONE BAD ALREADY. ALL OF A SUDDEN THE BATTERY WOULDN'T CHARGE THEN THE AC ADAPTOR WENT. BOUGHT ANOTHER ADAPTOR AND IT DIDN'T HELP. ALL I GET IS A BLINKING BLUE INDICATOR, LETTING ME KNOW THAT I HAVE JUST PLUGGED IN THE ADAPTOR. I JUST WANT EVERYONE TO KNOW THAT THESE MACHINES CAN BE CONSIDER DISPOSABLE LAPTOPS. THEY ONLY LAST A YEAR. THEY STOP WORKING A LITTLE LATER THAN THE WARRANTY EXPIRES. CAUSE OF DEATH, POWER FAILURE. IF YOU READ THE COMPLAINTS FOR THESE LAPTOPS, I'M SURE YOU'LL FIND THAT A LOT OF PEOPLE HAD TO TRASH THEIR LAPTOPS PREMATURELY BECAUSE OF A POWER DEFECT. EXTENDED WARRANTIES SHOULDN'T BE THE MAIN ARTERY FOR USING YOUR PRODUCTS. THERE'S NO WAY A LAPTOP SHOULD GO BAD WITHIN A YEAR. IF THIS IS THE CASE THEN THERE SHOULD BE SOME KIND OF DISCLOSURE TELLING CONSUMERS THAT AN EXTENDED WARRANTY IS REQUIRED AT THE TIME OF PURCHASE. OR THERE SHOULD BE SOME KIND OF WARNING FOR THE CONSUMERS... "POWER FAILURE LIKELY AFTER A YEAR OF USE. WE STRONGLY URGE YOU TO PURCHASE AN EXTENDED WARRANTY". THEN AGAIN, THEY CAN'T DO THAT BECAUSE THEY WON'T BE ABLE TO SELL THESE DEFECTED LAPTOPS. I'M NOT THE ONLY ONE COMPLAINING. I HAVE READ QUITE A FEW COMPLAINTS AND I INTEND TO SEND A LETTER AND THOSE COMPLAINTS TO THE "CONSUMER AFFAIRS". WHY SHOULD I HAVE TO PAY FOR REPAIRS OR BUY ANOTHER LAPTOP BECAUSE THE FAIRLY NEW ONE I HAVE HAS GONE BAD AFTER A YEAR WITHOUT ANY WARNING AND RIGHT AFTER THE WARRANTY EXPIRED. I AM VERY UNHAPPY ABOUT THIS AND I HOPE NO ONE ASKS ME FOR SUGGESTIONS ON WHERE TO BUY A NICE COMPUTER OR LAPTOP. TOSHIBA PRODUCTS WILL NOT BE AT THE TOP OF MY LIST.

I bought a Toshiba Satellite L305D because I had such a reliable Toshiba laptop prior to this. Within 3 months of regular usage the DVD Drive (Optice drive) simply stopped reading CDs. I spent hours working on this with a technician on the phone who finally realized it was a hardware problem and I sent the product in to the factory. I received my laptop in a timely fashion and sporting a new drive.
My warranty expired 4 months ago and the DVD drive--the one that was replaced less than a year ago--broke again. I do not use my computer very much, not even every day, and certainly not the CD drive more often than once a week or less. Toshiba reps were very kind in granting me a 14 day temporary extension to return my product and have it fixed. However, this is highly inconvenient for me at this time. It's just cheaper to buy a new DVD drive myself and replace it at home. Still, I will not likely buy another Toshiba laptop. It's just not as reliable as I had thought.

Toshiba is making terrible probucts! 6 months ago I bought my daughter a toshiba laptop for college from bestbuy. It crashed they had to replace the hard drive in Dec. 2017 one week before exams and now the disk drive sounds like a helicopter! At the same time I bought her a flat screen Toshiba TV from HH Gregg for college and now it has no picture. Took it for service 2 weeks ago Jan 10, 2017 and she still has no TV. DON'T EVER BUY TOSHIBA!

So far am not impressed with Toshiba customer service...how their warranty repair works cannot be explained by the phone reps...only when email, arrives do you find out you need to pay to have the computer shipped to, them to fix...I am so sorry I purchased their product about 8 weeks ago and it won't turn on...my mistake but I learned not to buy their products...and i am afraid of what comes next...and what the next cost to me will be...

And the beat goes on...I am calling on behalf of my church for a new Toshiba L455 laptop that was put in service around New Year's 2009 and purchased on 10/31/09. The power just cut out on 2/23/10 and I called it in on 2/25/10 after consulting with a local repair shop. Toshiba said it's under warranty and was told a new AC adapter/cord would be on it's way in 3 to 6 business days.

On 3/6/10 I call asking where the adapter is where I got the back ordered story and not shipped yet (and about 20 I am so sorry for your inconvenience). I was told it will be shipped and to my in 2 to 3 business days. I knew that was BS from experience with back ordering, but I said okay.

On 3/10/10 I call asking where it is and was once again told it had not been shipped right away, but it was now and FedEx had it...I asked for a tracking # but they claimed to not have access. Now, I know the game is on but decided to wait to see if maybe they were not bald-face lying to me.

On 3/12/10 I see FedEx backing into my driveway and I feel bad for doubting them...except it wasn't from Toshiba and the FedEx driver said no other deliveries on the computer for my address. Now, I am PO'd!

I call and immediately ask for a supervisor and confirm the liar from 3/10 did not log the call. Fortunately for me, I have the proof with my phone provider online call log! I get transferred to "Customer Relations" and a new VRU of which I hit #1 for Customer Relations which promptly disconnects me!

Same day, Call #2: I get a new rep and immediately ask for him to do a warm transfer (meaning, get the supervisor on the line, then connect me in)...he claims to be doing that and after 3 or so minutes he picks up and states that "Customer Relations" is very busy and for me to call back in 15 minutes. I say no way as they already disconnected me once and I can't believe they are not honoring their warranty. I demand once again for him to find SOMEONE who is a supervisor for me to talk to and to transfer then warmly. He says okay and after 5 minutes he picks up and promptly disconnects me without one word.

The interesting thing is they always ask for my phone number "in case we get disconnected"...yet, no call backs.

Same Day, Call #3: I wait for a half hour so I am not so angry and once again call to ask for this alleged "Customer Relations" department, but I ask Jessie for the direct number and he says there is no external number for "Customer Relations"...hmm, avoiding the customer, nice!

Jessie states that there is a "Customer Relations" case assigned to this Reference but would check to see if there is any Case Manager assigned...he put me on hold. Can you guess what happened after 5 minutes on hold? Yep, it sounded like he picked up and disconnected me.

So, I have called my state's Dept. of Consumer Protection agency (which is part of our Attorney General's office, so this could be fun after all) and they want me to write this up (this should suffice) and I have a local newspaper/online consumer advocate looking into it.

One thing for certain, DON'T BUY TOSHIBA because THEY DO NOT HONOR THEIR WARRANTY. This may not be in the same league as Toyota, but a bad power cord/adapter could be a fire hazard, so they need to do what's right.

I have had my Qosmia G15-AV501 in toshiba's repair center for a motherboard enhancement program for over two months. They promissed a 14 day turn around. Motherboard enhancement program is how they got of doing a recall on these machines for overheating motherboards. Calls are not returned when checking on it and I was even left on hold for an hour and a half. Other Toshiba problems include dry weld issues with vram chips on video cards, this should be recalled or replaced free but costs hundreds of dollars to repair for the consumer, when it is a known problem with some toshiba models. Until they get a lot sharper on customer service, I can see their market penetration dropping with all the bad reviews.

Toshiba makes the worst laptops ever. Perhaps that's why their warranty has to be so good lol

You wouldn't have to pay to have your computer fixed if you fix it through a Toshiba certified technician. I'm not talking about a Toshiba repair center, you can find a local computer repair shop who can work under Toshiba's manufacturer's warranty. So they can get the parts they need without any cost to you. The only people I know of who can do it at no cost to you would be your local geeksquad. Like I said the agents there all have different knowledge and skill levels, I would find someone who knows what they are talking about, can tell you what you need to know up front, and someone you can trust. The Best Buy return policy is mainly geared to eliminate OOB (out of box) issues and change of mind issues. I agree that you cannot know what is wrong with your laptop in 2 weeks, but that's not what the return policy is for, that is what the 1 year manufacturer's warranty is for. And also the service plans that I'm sure you were offered when you first bought your computer.

I don't believe it is bad customer service. I think you would have been a lot happier had you known all of this up front.

@LeeAnna84

I would advise you to stop sending it in to Toshiba since it seems like they made a small problem bigger. I would find a reputable computer technician that is Toshiba certified (They can work under Toshiba's manufacturer's warranty for parts and labor). It isn't BB's fault that Toshiba might have made a mistake or whatever happened. I would go talk to a geeksquad agent, feel them out and see if they know what they are talking about and if you trust them enough to repair your unit I hope that would resolve your problems.

***Bottom Line*** A computer technician is like a mechanic to your car. You wouldn't send your Toyota back to Japan to have it fixed? I would do it locally with someone you can trust and who is reputable.

Good luck solving your problem. At www.classadvocate.com we aggregate class action lawsuits and investigations. There are several class actions relating to computers. Click on the Products Search Box and scroll to the "Computer" topic heading. Again good luck.

Mine is also toshiba A300 satellite series n m facing the same problems . i hav purchased it just 7 months before n was promised that all the toshiba softwares are far better than other lappys. but the dvd playin software is not wrkin n also the value added pack oherwise the look of this notebuk is fantastic. Toshiba is a brand for the notebuks so it must care for its customers.

On hindsight, I think you should have bought an extended warranty. The thing in plasma Tv is thta it failed after the 2 year warranty.

This is not a hindsight comment. I think I learned it from a friend who worked in the repair service department of another brand.

He told me generally that plasma TV products are not very stable in quality particularly the pixals in the screen.

The pixals normally failed after 2 years, he said. So he always encouraged people to buy a extended warranty if the big ticket items like Tv and fridge are costly or expensive.

And, worse, if the downtimes in sending for repairs are time consuming and cost more than buying a new one, he said .

Remember, he said, the job of the customer service officer is to tell the customer on how to send in their items ofr repairs and what is the cost on it, if the item is past of its warranty, period.

Seriously, they have no duties to accept to "listen" to your claims of your asking of a "free" repairs, or whatever.

They are trained to follow the "rules of arguments" . They will prepare a repair report number for a technician to come to fix your problem specific to your complaint made in their report.

So never buy any expenisve product without a extended warranty, especially TV and firdge. If it is cheap, then an extended warranty is not necessary, since the product may not worth anymore as new item may have then is sold much cheaper than now.

I had the same problem with our toshiba a210 laptops !
our family purchased 2 as they were on sale at Futureshop.
Both machines got hot from day 1.
1 a210 I applied the bios fix, soon after the fan underneath blew entirely !
I searched the Internet for a replacement and I was not feeling good
about updating the bios on the second machine. The replacement fan I found was ~ $14 and the time to disassemble the machine, replace the fan and reassembly ~ 1hr (I've done it b4).

SOLUTION : Ive done to both the updated A210 bios with broken fan and A210 without updated bios and working fan.

purchase a laptop cooling mat, try to get one with @ least a fan on the left and right sides, mainly the left side so the fan can blow through the vent there on the bottom where fan is and eject the hot air through the side.

my-tech@hotmail.com

I'm having the exact same problem! They referred me to Future Shop, what a load of crap. They know it's their fault... they offer a 'fix' for something that the Satellite A210 is plagued with and all it does is render the computer useless. They're supposedly escalating the issue but I couldn't understand a word the CSR said at times regarding that... before this he told me to take it to Future Shop (which is where we bought it) and I don't dare do that unless I have some sort of proof that it's still under warranty.

Almost all laptops have overheating issues but this thing baffles me, the video goes out and i have to shut it down by holding down the power... only to boot it back up again and get countless amounts of errors every time (it even had to run Recovery one time). This notebook is my parents and I would never buy a Toshiba notebook because of this.

hey

I'm haveing the same problem as your husband, I got this laptop december 26 2007 after about 2 weeks i was fed up with it so i took it back to staples and told them what was happening with it, They were like well there 2 thing we can do, 1 get it tested or 2 give you another one, so we said will take a new one, so i got home open it up and turned it on and seen that there was a missing pixel, so i said ok that fine then about 2 hours later the screen went funny it went black then it showed these copper bars, so i was like what is going to so my boyfriend said to reboot it so i did then after that i would be on it for a couple hour and the screen would either go black or the copper bars, So we took it back and said that its doing the same thing but this time it has a missing pixal, there like well we cant do anything about the pixel but if you like we can either do a test here for 1 week and if we find anything will send it back or we can send it back to the company and they can do test, So we said will send it to the company, So 15 days later we get a call and saying it back, So when we get there they said nothing wrong with it they did 20 different test on it and it passed every one of them, So i was like fine, So we took it back home and maybe after been home for about 5 hour i turn it on and check my mail and the screen goes black, so i starting to get really pissed by then. so now it a year and a bit later it still doing the same thing but not it make A loud beeep beeeep . so if you can help me in any way that will be great .

Amanada

I had the same problem with my Toshiba Notebook with the HD DVD player. But the player just wouldnt work at all in HD DVD mode. I was told by Toshiba (while it was still under warrenty) to take it to Geek Squad at Best Buy an i did so 14 times. Each time it was with Best Buy it was gone for about 2 weeks for they had to send my lap top to Toshiba headquaters in Louisville, KY. Each time it returned the HD DVD player didnt work in HD DVD mode. This went on untill my lap top went out of warrenty an I was told by a resolution specialist that my warrenty was up an there was nothing more they could do. I called later that week an finally a resolution specialist saw all the times that my lap top was in for repairs an was going to send me a reconditioned lap top of same model. Well I finally got the new reconditioned lap top an I put in a HD DVD an IT STILL DOESNT WORK! I just gave up... Im a current student an needed that lap top an didnt care for the HD DVD. It just pissed me off that i paid $1200 for the lap top an the bells an whistles dont work... i learned my lesson I WILL NOT BUY TOSHIBA AGAIN!

I am having very similar issues with mine. I have only had it 8 months and I'm getting so frustrated that I'm probably just going to buy a new laptop. There seems to forever be something wrong with it, the cooling fan is no longer working properly on mine.

The material that the case is made out of really is an issue. Despite the fact that my laptop was inside a laptop cover and then the carrycase the corner of the laptop appears to have cracked.