CB Automotive Financing and Insurance Toyota bad workmanship

Toyota review: bad workmanship

ridwanshah1 of ZA

Jan 28, 2020 1:33 pm EST

Verified customer

My name is Redwan Amod Shah, I had purchased a 2014 White Toyota Auris from East Toyota in Eshowe in November 2019. The salesman Mr Slayed drove the car from Eshowe to Chatsworth for me to have a look at. I was happy with what i seen however i pointed out a few issues that needed to be sorted (1. Front driver and passenger smash and grab. 2. boot board was cracked 3. boot had some over spray on the bolts that holds the bumper. A week later i fetched the car and it was raining very heavily that day and the whole week, everything went well as i was showed that whatever i had pin pointed was sorted but the smash n grab had some bubbles and that i need to park the vehicle in the sun fro the bubbles to go away and that i need not open the window for 24hrs.

2 weeks later i noticed that the rear bumper on the left was turning yellow and that the bumper was no longer aligning to the car. I called the salesman Mr Slayed and told him that this is the situation, the bubbles on the smash and grab that never went away and of the bumper. He advised that he will speak to management and keep me informed. The dealer agreed to have it sorted. They was to fetch the Auris from me and take it to their dealership to have it repaired. This only happened on the 14th of January 2020 as per agreement.

The salesman Mr Slayed on fetching the car made a note and seen for himself the problem. When the car returned to me on Friday the 17th of January 2020 the Auris had full over sprays all over the bumper, the smash and grab was not sorted and the car looked terrible as the bumper and rear left lights were now not aligned. I had shown this to the driver who agreed as he seen the problem for himself . Since Mr slayed was on leave i called and spoke to a lady named Gisela, she was adamant that she had inspected the car before they delivered to me and that she watched the guys re-installing the smash n grab which was clearly a lie. On the phone she had made arrangements with their driver to take the car somewhere to get the over spray sorted out. She had also contacted a company called CSI Auto trimmers to have the smash and grab re-installed. The guys from CSI also seen the terrible workmanship on the car and took out pics to send to the dealership. Now the bumper alignment still remains undone, so i contacted the salesman Mr Slayed on the Thursday the 23rd of January 2020 after his leave. Again i was advised that he would consult the manager and get back to me. He asked me to send the pics to him aswell. Later he informed me that they will not carry out anymore repairs to the car because i bought a used car and i need to expect these problems.

My argument to them is that there was nothing wrong with the alignment of the car parts before it left for repairs only that the color was becoming yellow, Now after doing what they did its a major problem and they refuse to sort it out as a result my car now looks terrible. This leaves to show what terrible workmanship and service Toyota has.
I will really appreciate if this matter could be taken some urgency or serious attention.

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Nov 19, 2024