CB E-commerce Delivery Services TransDirect Unfair additional charges

TransDirect review: Unfair additional charges

Peter Clark Plastics Hub of US

Nov 19, 2023 7:59 pm EST

Verified customer

Featured review

I arranged a booking with Transdirect 4/10/2023 to pick up 1 skid 63cm x 38cm x 30cm total weight = 98kg total cost $107.14 from Renolds Chains, Mulgrave, VIC to SA Urethanes, Lonsdale, SA, the carrier was TNT overnight.

18/10/2023 I receive an underclared collection notice from Transdirect, claiming that the weight of the consignment was 184KG and not 98KG they agreed that the sizes were correct. I have questioned this with Transdirect as there was 4 boxes on a small skid which each weighed 23.74KG (copy of box with weight sent to Transdirect.

Transdirect have not sent any proof and have deducted the additional funds $69.14 from my account, I have tried to resolve this matter with them, they claim that I need toi send a photo of the pallet on scales but this is not possible when they advise me 2 weeks after delivery

My proof:

* Suppiers email with sizes, weights and copy of suppliers invoice

* Suppliers photo of 1 box with weight = 23.74 KG there was 4 boxes on a 63cm x 38 cm soft wood skid, there is no way that skid weighed 96KG

Claimed loss: $69.14

Desired outcome: Transdirect to refund $69.14

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TransDirect contacts

TransDirect phone numbers

1300 668 229
1300 668 229

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50%
Confidence score

Local

+61 386 486 622
+61 386 486 622

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100%
Confidence score

Hobart

+61 285 804 427
+61 285 804 427

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100%
Confidence score

Sydney

+61 863 807 423
+61 863 807 423

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33%
Confidence score

Perth

+61 735 055 326
+61 735 055 326

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100%
Confidence score

Brisbane

+61 883 111 125
+61 883 111 125

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100%
Confidence score

Adelaide

+61 261 693 321
+61 261 693 321

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100%
Confidence score

Canberra

+61 889 110 324
+61 889 110 324

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100%
Confidence score

Darwin

More phone numbers

TransDirect emails

admin@transdirect.com.au

99%
Confidence score: 99%

it

warranty@transdirect.com.au

99%
Confidence score: 99%

info@transdirect.com.au

98%
Confidence score: 98%

support

support@transdirect.com.au

96%
Confidence score: 96%

support

trent@transdirect.com.au

95%
Confidence score: 95%

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