TransGlobal Service
Reviews and Complaints

First Event: August 17, 2023.

Freeze was never fully serviced properly. After replacement of TWO (2) door

gasket problem not resolved. Warranty expired? Originsl problem not fixed!

One way for Transglobal Service to get out of the srvice obligation is to wait for the expiration of warranty!

Problem was to fix ice jam on door and hoar-frost in freezer and contents

Work orders: events- [protected] and [protected]

We filed a complaint about our fridge not cooling off properly about 2 months ago. they sent a Tech WHO DID NOT DO ANYTHING and just said that a part has been frozen on and that it needs to defrost for 2 days. We did what was instructed and even then the fridge was not cooling properly. We filed another claim and asked for A DIFFERENT TECH when I initially called, my husband asked for a different tech via email a few times AND via phone calls as well. WE ASKED FOR A DIFFERENT TECH 5 TIMES. On the day of the supposed repair, we found out that THEY BOOKED US FOR THE EXACT SAME TECH WHO CANCELED A COUPLE OF HOURS PRIOR TO THE APPOINTMENT. We even initially informed them about us having to take a day off work for this but CANCELLED LAST MINUTE FOR A TECH THAT WE SPECIFICALLY ASKED NOT TO BE SENT TO US! They don't know how hard it is for us to take a day off work and we had to request for these to be approved in advance, which they were made aware of.

if I can give a 0 star, I would.

update: they sent a different tech and it turned out that the fridge actually has a problem but the previous tech did not check the fridge properly so was not able to diagnose the problem properly. The tech said that they will order the parts and fix the fridge. It has been more than a month now, and apparently NO PARTS HAVE BEEN ORDERED. We have no functioning fridge for three months now because of their terrible service. If you are buying appliances that would make you deal with transglobal, you better look for others!

My GE fridge of 1.5 years purchased new broke down. Had purchased extended warranty through TRANSGLOBAL so put a service request to repair. It has been over 2 weeks in the dead heat of summer with two small kids home for the summer break and no fridge. They cannot get the parts required and keeps pushing the availability of the parts to 3-5 business days. When you call at the end of the 5 business days, they put the update in the system closer to 3-4 days saying the parts would be available in another 3-5 business days - so in essence they update their systems timely to keep moving the target date by 3-5 business days in an infinite loop.

Worse, the company has no customer redressal unit, nor any customer escalation process. So, you are left hanging. They have employed some low paying 'human puppets' to handle phones who are worst than automated messages. At least automated systems cannot be rude, cannot snap back at you, or just plain and simple slam the phone down on you while you are trying to explain your trouble to them. They are instructed by the 'bosses' and the company policies are such that they are trained to behave this way, with tied hands behind their backs and one line status updates.

The big bosses in the company are so scared that they hide behind these low paying human puppets as they know they are cheating the customers day in day out.

Check your warranty company before you purchase extended warranty.

My name is Pina Trasolini I bought a fridgedaire stove through trail appliances. It requires a new regulator and is still under warrantee. I have been waiting for the part since September 7th, 2021. I understand parts could be on back order, but I can't seem to get anywhere with Transglobal services. They can only reach parts and service department through email(which doesn't make sense)I wait on hold usually half hour to 1 hour only to be told there's nothing more we can do for you, so here I am dealing with a constant buzzing sound from my stove top everyday. My problem is small(especially since covid arrived in our world) but I'm not giving up, can someone in this company sent me a technician with my part, or at least give me service department number.
Kinds regards,
Unhappy customer, service was terrible😔
Pina Trasolini, [protected]@gmail.com

Avoid dealing with them at all costs.
Arrogant personnel, lying operators, technicians simply are not showing up.
Unprofessional attitude, lack of communication, failure to provide booked service - avoid.

It has been nothing but disaster dealing with Transglobal and their dishwasher technicians. Originally, I placed a call Feb 2019 for the control panel change in my dishwasher. Since then, I have taken over 6 days off from work (Vacation lost) for the technicians to come and in the process, they broke the door (Seal and other parts). Multiple technicians have come with different opinions. Bottom line after a year of waiting and 6 days taken off my vacation pay, they have given up and they are not fixing the dishwasher that they broke themselves. Meanwhile I have paid for this service for the last 10 years and when it comes to use the service to repair my dishwasher they fail to do it. They come in and break my dishwasher and then they tell me they can not fix it. They don't even deserve a 1 start. Worst company to deal with. They are not accountable for their mistake. I have asked them to put themselves in my shoe for a year no service meanwhile they have been taking the monthly payments promptly from the account. I will be contacting the Global TV to report this and hopefully more people become aware of how Transglobal works and treats their paying clients...

I have been waiting since 20 September for my microwave to be fixed and it's the 31st October today. The technician came by 3 times. The first time was to take a look & second time to first the microwave & he was not able to fix & he told me "it is not reparable, I will right it in the report that I can't repair it and to give you guys the credit now" but when I spoke when the agent, she said he never wrote that in the report so basically he lied to me. Plus, I had to called them each time to make an appointment because even if they did receive the parts for the microwave they did not give me a call. Even for the credits, I have to call to get it. While I was talking to the supervisor Jessye Taylor about being unsatisfied of their services and the lies the technician told us, she hung up the phone on me. She could have give me a call back since she does have my number in file but did not so I had to call back wait again until an agent answers me & wait again to talk to the same supervisor. And she did not really cared about the situation & was denying the fact that she hang up on me.

Worst repair company to deal with! It took two weeks to get an appointment for them to look at my fridge and then they rebooked my original appointment without my consent then when I couldn't make that appointment (repairman calles saying "I'm 5 minutes away" out of the blue on some random day I wasn't home) I had to wait two more weeks and then the guy shows up at my original appointment anyway, which I wasn't expecting and wasn't home for again! It's now been a month waiting to get an appointment for parts and I have not been able to get through to them even in business hours to book the repair. Finally get through to them and asked to speak to a supervisor about the poor service and I am told "we don't have supervisors, you'll have to call (another company)"?! No wonder so many complaints about them: no accountability!

Almost month ago service guy came to fix my stove but he broke my stovetop, of course he denied and his company (trans global service) beleaved him and didn't care about customer complaint what a customer service by the trans global service. We trusted the service guy but he rapped us by broke the stovetop.I never ever suggested this company to any one .

My Brada washing machine was in need of repair. After seeking out local appliance repair companies, it became clear that the companies I had contacted were not familiar with the "Brada" brand. I then decided to contact The Brick - the company from which I had purchased a washer/dryer set. Pursuant to the recommendation of a representative, I contacted Trans Global Services.

On January 11, 2018, "Mitch", an appliance technician checked out my Brada. Mitch informed me that the needed parts had to be ordered, followed by a request for $100.00, which was given. He then left, stating that he hoped that the parts would not take very long, re delivery. After a ten day waiting period, I contacted Trans Global and was informed that the parts had not been ordered because they had not been ordered due to lack of payment for the parts. The parts now paid for, I decided to check the status of my "order", only to be advised that it will be here on February 26, 2018.

I am now insisting that Trans Global cancel my order, return the $100.00 and the $136.00, for parts. I am booking the repairs with another organization. I do not have any linens, clothes, etc., that would give me the leverage to wait for Trans Global to get its "act" together.

We purchased an LG dishwasher 2.5 years ago and bought the extended warranty with the dishwasher. 2 weeks ago, the dishwasher did not drain and was making a high pitched squeal noise. We called the warranty number and reported the problem. Someone called us back the next day to book an appointment in another 2 days. We told the guy from TransGlobal what was happening and he apparently "checked it out". He said nothing was wrong and he would replace the drain hose, but he would have to order it. Later that night, we tried to run the dishwasher and again, it did not drain. We called the number back and had to wait until the next day to hear back. It was another 4 days they were going to wait for an appointment. I said that was not acceptable and they wer going to get someone out the next day. It was 3 days later when our drain hose came in, so the same guy came back to replace the drain hose. I told him again the dishwasher was not draining. He replaced the hose and found that the tub insulation had melted and fell off. He said that would not affect the running of the dishwasher and he "tested" the pump 3 times and it worked. I tried to run the dishwasher after he left and AGAIN the dishwasher did not drain. The pump is clearly broken!. I called the number back again and they said someone could come Thursday (it is now Monday of the following week). I again said that is not acceptable, We are a busy family of 4 and I have other kids I look after as well. being out a dishwasher means literally 2 hours of dishwashing a day we do not have time for. The lady said she would check and call me back. She could get someone in Wednesday. The same repair guy called me Wednesday morning and said he would put a "rush" on the claim for the other damage and couldn't believe the pump wasn't working, despite us telling him every single time it would not drain the dishwasher. It is now Thursday (now 11 days after our first call) and I had to call the warranty department myself to find out if the claim went through. Now it is going to be another 48 hours before I can go and pick out another dishwasher. No one finds a problem with this. When I called TransGlobal on Monday, she told me she was surprised the guy hadn't mentioned the pump in the repair as he is "normally one of the good ones". Well that makes me feel so confident in their work. What if I had received a "not one of the good ones" repair person? This probably would have been dragged out even longer. This is absolutely horrible customer service. The fact that I have had to call so many times to get some sort of action done is terrible. No one cares and no one is willing to help. Now, because of the warranty, I have to buy another dishwasher from the Brick. I would much prefer my money back and go elsewhere so I never have to deal with this garbage service again.

Transglobal Service
6765 Kennedy Road South Mississauga, ON
5 June 2013
Re: Frigidaire refrigerator repair W. O# 2595655 dated 08 May 2013
Last month my fridge did not work properly and following is the situation:
- 1 May: The letters E and F kept flashing without out showing temperature as usual. We called your company for service.
- 8 May: Technician 89 came. He opened the icetray and looked at the inside (there is a fan there but he did not take the fan out of its position or plug the fridge in to see whether it was working well or not) and said that the fan was not working well, that’s why the fridge was flashing and asked us to replace the fan (work order in attached file). The total price for it is $234.83 in total. We were reluctant to buy the new fan because we saw that the fridge is still working and the temperature in the fridge was still low enough to make the ice and preserve the food, moreover, only several months earlier, technician 67 did replace the sensor which cost us $500 in total (he quoted me $400 on the 1st day he came and we agreed on the price but after installation, he gave me the bill of $500). Technician 89 then told us that we have 30 days to think about it and if we decide to replace, just call the company to order the fan and installation.
- One week later, we called your company to order the fan and installation. Your staff talked with us then transfer the line for us to talk to the part supplier and also told us whenever the part was ready, call them back to book for replacement service. 10 days later, we had the fan in hand so we called your company to book for replacement service.
- 27 May: Technician 67 came to install the fan but after installation, the board was still flashing, no change to the original condition. He seemed not to agree with the solution of technician 89 but still told us to wait for several hours.
- It was 1 week from the date of installation but everything stays the same. The board is still flashing and the fridge is still working as it was before, not better or worse.
We called your company many times, explained the situation to many people in your company from the beginning to the end, Debra- customer service supervisor told us to buy the new board at $400 because the board was the problem and the fan was old enough to replace it (!?!), and because we did not buy the fan from the company so we can not return (we are wondering why your company transfer us to the part supplier and then asked us why did not order the part from you?). She also told me "never call customer service again because our target was trying to get the fridge fixed for free", etc (for further content please rewind the recording system in your company at 1.03-1.24pm on 4th June 2013).
My question is: what if we buy the new board and the problem is still the same? Who will take responsibility and pay for the mistake and shortage of technical knowledge and due diligence of your technician? My family again?
Transglobal service is the worst servicing company I have ever dealt with and Debra is the most unsuitable person for customer service position.

Has anyone figured out where Transglobal Service Head office is? There is one contact number that will be routed to individuals working from home who have no supervisor or manager that they will admit to. Every time you call, you get a new person in a new part of the country. I want to talk to someone in a higher capacity to give me a better answer because the people answering the phone have no clue how to figure out the status.
Why am I complaining?
After the third visit of the technician and my 3rd day booked off work, the technician reports the new part they are trying to install is defective and they must reorder. Ok, it can happen so I wait. NOTE: it took 10 elapsed days for this defective part to appear the first time.
So I wait. After 10 days I try to call. First phone answerer says case is closed. I say no its still not fixed and as a matter of fact, still disconnected and sticking out of its space so I ask to speak to a manager. They say they will call me back. 2 days later I call again, and the person answering says the part was not yet ordered. I ask for a manager again. They will call me back again.. no call again for 2 days. Call again and they say part is not in yet. Now over 2 weeks later its still not in. I ask for a manager again. They say they will email manager and I can expect a call in 2 hours... Again nothing.
The people on the phone do not know how to read the reports on the screen. There is no management. There is no office I can call. They only forward calls between themselves at home.
Where is this HEAD Office? Is there a direct line to a manager there in charge of a particular part of the country. The web has no INFO on this company except bad complaints and the companies OWN web page, with no reference to a HEAD office or contact info besides their 800 numbers that get routed all over.
BEWARE: if its not fixed the first time... you will have to wait and get the run around.
I am stuck now for over 5 weeks with a broken dishwasher.
They have hidden their identity well, which worries me. Why is it such a trouble to list a head office unless you are hiding from all the complaints.

I have purchased all my appliances with The Brick. TransGlobal Warranty Corp. a division under The Brick Group covers the repairs. In the past my appliances had been adequately repaired within the warranty provided. One of the items I purchased was a KitchenAid Dishwasher. The warranty expired when I began experiencing difficulty with the dishwasher (at this point the dishwasher was repairable). Based on my previous customer satisfaction and the added commitment of TransGlobal's assuranty "to providing superior service to our customers" as stated on their website I called customer service for an appointment to repair the dishwasher. A technician came to assess the problem and indicated I required a thermal fuse. He had one in his vehicle and replaced the part. I paid for the assessment, part and repair and he indicated I had a 90 day warranty on the service. Approx. 15 days later while the dishwasher was on that evening, my husband and I smelled smoke permeating though the house. My husband went to check where it was coming from and notice it was the dishwasher. We immediately turned the circuit breaker off on the dishwasher and called TransGlobal the next morning. A technician came to the house the following day. When he opened the main board the panel was burned exactly where the fuse was repaired. He took some pictures as did we and indicated to call customer service the next day. I called and talked to Maya who mentioned that the technician had indicated on his review that payment should be made to the customer along with a discount for a new dishwasher. She stated it is still to be reviewed by the supervisor and to call back tomorrow. Leslie had contacted us the next day to say, and I quote, "this was not the fault of the technician and that I needed to go buy a new dishwasher". I was stunned and asked to speak with a manager. After speaking with 2 managers I was finally transferred to Juliana manager of TransGlobal Service. Her response to me was "We do not know what the problem is but we are not responsible". I came to TransGlobal Warranty Corp. because I valued their expertise and experience. After the initial assessment and repair, I was now being told that it is beyond repair and I required a new unit. They also retracted the 90 days warranty even though their technician's repair was responsible for the damage. After I voiced my anger and frustration she indicated Stephanie MacDuff, Senior Operations Supervisor TransGlobal Service will call the next day. That was on December 08, 2009 and I still have not received a call.

I am very frustrated and disappointed with the lack of good judgement and customer satisfaction that I came to associate with TransGlobal. I relied on TransGloba's experienced technicians to review and service my still repairable dishwasher. I was given a written commitment of 90 days warranty and now I am left with a dishwasher that is burned at the exact spot the repair was made, with the resolution that "the dishwasher is not their problem and is beyond repair". I am disgusted at this response. My dishwasher was repairable when I called and now it is destroyed.

Future customers beware of the lack of commitment, inferior customer service and unprofessional workmanship of TransGloble Service.