Travelgenio
Reviews and Complaints

I have spent a week trying to contact this company via telephone and email. The calls cost me alot of money and I desperately need to change my flight, however I am receiving no help whatsoever. I have spent 50 pounds already in call charges to Spanish and British numbers. As well as this, I have received no reply by email and the numbers do not pick up.

This is very unprofessional and I will not be using this company again for my long distance flight bookings.

trying to call customer service to change my return flight and cant get in touch with anybody. im put through the automated system then on hold and then they hang up on you. this is a mickey mouse operation. Its so [censored]en frustrating not to be able to get some service. not worth the money i saved booking with them. Now i have to purchase another ticket so i can change my return date. i dont know how they*re still in buisness. What CLOWNS!

I booked a trip to the whole family (mom dad two kids) flight was all booked via travelgenio, lucky I was checking it before I got to the airport tomorrow because we have no flights! And it's all paid for 6 months ago! Now no one is answering the customer care number, I get a "hold for 5 minutes for your turn" and when about 10 minutes pass by, the service just hangs up the call. Terrible service now I have to try and purchase new flight tickets as it's too late to cancel the entire trip. What is this scam?

I had booked a jet airways flight from BOM-EWR-BOM uisng travelgenio on March 22, 2019.
On April 24th, we got an email from Jet airways saying that they have cancelled our flight and the travel agent (TravelGenio) is supposed to refund us the money based on the agreement between Jetairways and TravelGenio. The email said that it is a valid waiver authority email from the airlines to request for a refund from TravelGenio.

When I wrote to TravelGenio, they did not treat the email as an authority from the airlines and said that they need to a separate authority from Jetairways again - which does not adhere to the clear authority mentioned in the email. They asked us to wait for 3-4 months. I have been in touch with them but TravelGenio has been super irresponsible and not ready to accept the clear authority we are have been bestowed with and not giving us the refund we are entitled to.

I really need an authority to take a look into the matter and would like to know the reason why they have been holding back the refund.

Jun 15 2019 I purchased 2 around flight tickets to Miami from travelGenio website. The tickets date's June/28/2019 to Aug/09/2019 with 2 to 3 hr waiting time for connecting flights. Jun 28 we flew to Miami. July 12th I received an email from them saying my connection flight time from Istanbul to Adana was being changed. I contacted them from July 13 through July 30th 3 times about this issue involuntary changes is being made and we re not happy about it. If I wanted to wait in Istanbul for 8 hrs I would have bought a much cheaper tickets then what I had payed for it. They finally replied to my my messages July 31st basically telling us they can reimburse the full amount 8 days before our return flight date. Then they say airline company provided me with 3 different options due to flight change. No one try to contact us and didn't respond to our email until 8 day's before our flight. Basically forced us / didn't give us any other options but to fly back with involuntary tickets

I booked connecting flight ticket 14th Agust Delhi to Tbilisi . J2 5002 j2 9223 . Flight Delhi to Baku was cancelled by airline j2 5002. And i keep trying to reach you out and i just recieve automatic wishes for a pleasant flight which is impossible. I have been demanding for refund . And seems like this agency is just not going to do anything about it . I will not let it go untill i get my refund. Ill use social media and compell law suit for this case if i will not be recieving refund or proper answers and replies

I was suppose to fly back home on the 29th of May with Jetairways. We booked our ticket from Travelgenio and we have never received any email that Jeyairways was going bankrupt or anything else. They say otherwise but that's not true. I have all the emails from travelgenio as evidence and in none of them it said that Jetairways was bankrupt and that our flight was cancelled. So we didn't even know until the day we were suppose to go home. We had to pay for a new ticket and that ticket was 700 euros. I would like to get my refund back from the ticket I booked from Travelgenio.

I called Travelgenio a couple of time for a refund of the ticket (Booking reference: 90SCZ6 and on the date: 9-3-2019) and they keep telling me that they haven't received any money from Jetairways. I contacted Jetairways and they told me that they gave all travelagencies refunds to give it back to their costumers. So I want my money back!

My ticket was cancelled by Jet Airways and i booked it through travel genio. Jet airways has claimed they have refunded and i should reach out to Travelgenio and travel genio will not give me anything in writing nor will they provide me any sort of conformation on filling a refund claim on my ticket and if they will issue a refund.

E-ticket
-----------------------------------------------------------------------------
:[protected] - [protected] - Eleftheriadou Theodora
:[protected] - [protected] - Pouloutidis Ioannis

I booked a two way flight ticket from Amsterdam to Bangalore (booking number:D3B8KC) before the airlines went out of business. A refund was requested on April first week ( before May 20th) by me but travelgenio keeps saying that they haven't received any update. On the other hand jet airways is intiating refund for the claims submitted before May 20th . Travelgenio customer service denied to send me a copy of the claim form for my usage as well. They say they have sent the claim but not received the money. One of the customer agents told me to forget about the money as well. I feel that travelgenio has found a perfect way to scam their customers using jet airways as a reason.

My flight from colombo to cape town ref OHJ2HM was canceled by the airline and i have been waiting for the refund for 4 months now. Travelgenio says that they are waiting for the refund but it is not true as I contacted the airline and they said they refunded the money when the flight got canceled, 4 months ago. So Travelgenio is KEEPING THE REFUND AND REFUSING TO SEND IT BACK. Travelgenio doesn' t send ANY update, no response to my emails or ticket, not ONE single email or update since the cancellation. The agents on the phone cannot do anything but to tell me to wait that they will transfer the information. It is a SCAM, TRAVELGENIO IS HOLDING REFUNDS !

Good Morning,

Apparently, there is a typhoon in the Philippines - what is going to happen with flights?

To ensure safety we would like to change the flight to the 19th August

Yeda

GM International Services Limited
147/1, St. Lucia Street,
Valletta VLT 1185, Malta.
Tel: (+[protected] Ext. 156
Fax: (+[protected]
e-mail: [protected]@gmint.com
Website: www.gmint.com

CONFIDENTIALITY NOTE:

This e-mail is intended only for the person to whom it is addressed and may contain information that is privileged, confidential or otherwise protected from disclosure. Dissemination, distribution or copying of this e-mail or the information herein by anyone other than the intended recipient is prohibited. If you have received this e-mail in error, please notify the sender immediately (by telephone +35621235341 extension 138 or by e-mail yedast@gmint.com) and destroy the original message and all copies thereof.

From: Gabija Norvaišaitė
Sent: 09 July 2019 10:36
To: urgent@travelgenio.com
Cc: Customer Service
Subject: RE: [Ticket #2546130] Booking QNP3FY. Change request

Dear Sir/Madam,

Could you please advise us on the conditions/penalty fees in case we need to cancel the flight? Is the cost we've paid will be refunded?
We have already changed the date of the booking (please see email below), however, it might be that we need to cancel it at all.

Please see the details below:

https://www.viewtrip.com/
Booking number QNP3FY.
Surname: Paran

Thank you in advance,

Kind Regards,

Gabija Norvaisaite
Digital Marketing & HR assistant

GM International Services Ltd
147/1, St. Lucia Street,
Valletta VLT 1185, Malta.
Tel: (+[protected] Ext. 128
Fax: (+[protected]
e-mail: gabija.norvaisaite@gmint.com
Website: www.gmint.com

CONFIDENTIALITY NOTE:
This e-mail is intended only for the person to whom it is addressed and may contain information that is privileged, confidential or otherwise protected from disclosure. Dissemination, distribution or copying of this e-mail or the information herein by anyone other than the intended recipient is prohibited. If you have received this e-mail in error, please notify the sender immediately (by telephone +35621235341 extension 125 or by e-mail gabija.norvaisaite@gmint.com) and destroy the original message and all copies thereof.

From: Customer Service [mailto:urgent@travelgenio.com]
Sent: Wednesday, 19 June 2019 17:58
To: Gabija Norvaišaitė; Marketing
Subject: [Ticket #2546130] Booking QNP3FY. Change request

Dear Ms. Norvaišaitė,
Thank you for contacting our Advanced Support Department and sharing your comments with us. The feedback of our customers helps us to improve our products every day as well as the customer care provided.

We are writing to you regarding your booking QNP3FY.

We can see that you have called our customer service in order to change your flights to the 10th August. Following your request, our agents have made the change and sent you an email with the details of the new itinerary (email address [protected]@GMINT.COM).

If you have not received this email, please, check your spam box or contact us again.

We remain at your disposal for any further information you may require.

Kind regards,

Ana
Advance Support Agent

My husband bought a ticket through Travelgenio to fly to Moscow via Aeroflot airlines for April 11th, booking reference J254I13.
We have cancelled the ticket since my husband got sick and could not fly having a medical certificate indicating the reason for cancellation of the ticket.
From April until now we are in constant communication with Travelgenio, who refuse a refund stating that Aeroflot did not authorize the refund.
We contacted Aeroflot and opened a claim with them. After a month, we got a correspondence from the Aeroflot that a refund was sent to Travelgenio's bank account.
However, this Travel Agency is refusing to refund the money for unused ticket. They put us on hold for hours at a time, pretend that they don't speak English, and promise to send the money "in two days".
This is the worst company to deal with.
PLEASE, DON'[T BUY TICKETS FROM THEM! YOU WILL BE DISAPPOINTED!
We are still fighting with them to get our refund. They don't want to talk to us. If, by chance, we are able to reach them and talk to somebody, they promise to send the refund "in 48 hours", but five months have passed, and we still did not get the refund!
This a fraud company - don't deal with them!

Hi Team,
Myself Zeeshan Mohammed,
On 18th June 2019, i had booked one Air ticket on travelgenio Website from Prague to Dubrovnik, Czech Airlines-OK4824, 08 October 2019, Prague/Ruzyne :12:15hs to Dubrovnik/Dubrovnik :13:55hs, Booking code Travelgenio:[protected], Booking code Amadeus: SEFCLB, Surname LIYAQAT ALI, Ticket: 064-[protected], on 16th July i got an Email from Czech Airlines informing flight has been cancelled and ticked has been pre poned to 6th Oct 2019 from Prague. wrote an email to Airline informing to cancel the ticket and process refund as on 6th October 2019 i wouldn't be in Prague to board the flight, i got an Prompt revert from Czech Airlines to only contact the travel agency (travelgenio) as only they can process the refund of the ticket which was issued by them, Czech Airlines have already given the authorization for full refund.
since then i have been checking with travelgenio-
Your inquiry ticket is 2680697 -
Your inquiry ticket is 2680709-

My booking JDK1CL with Travelgenio was canceled 3 months ago, and I am still waiting for my refund, after contacting them multiple times by email and phone.
They are lying and holding my money with the explanation that they are waiting for the airline, which is not true as I talked to the airline . Now I am reading all the reviews for this agency online, all negative, and see that they are a scam.
They are saying the refund is in process, and is very complicated as an excuse, that's why it takes so long. Unbelievable.
Awful customer service, very rude and unprofessional. Do not use them, very disappointing.

Fwd: [Ticket #2445374] Booking 8DTJ5G and 8SFPKA // Jet Airways

asif rahman
Tue, Jun 18, 12:32 PM
Sent from my iPhone Begin forwarded message: From: Customer Service Date: 17 June 2019 at 11:44:07 AM GMT+3 Cc: [protected]@gmail.

asif rahman
Thu, Jun 20, 2:29 PM
Dear Maryana, Thank you for your email Still, I am waiting for your solution I just want to follow up. Could you please refund my money how long will you take y

Customer Service
Thu, Jun 20, 2:34 PM
Dear Maryana, Thank you for your email Still, I am waiting for your solution I just want to follow up. Could you please refund my money how long will you take y

Customer Service
Thu, Jun 20, 4:50 PM
Dear Asif Rahman, Thanks a lot for your time and your response. In reference to your query, we would like to inform you that we understand your concern regardin

asif rahman
Wed, Jun 26, 12:54 AM
Dear Maryana, Sent from my iPhone

Customer Service
Wed, Jun 26, 12:55 AM
Dear Maryana, Still, I am waiting for your solution I just want to follow up. Could you please refund my money how long will you take you have already taken 2 m

Customer Service
AttachmentsWed, Jun 26, 5:46 PM
Dear Asif Rahman, In reference to your query, we would like to inform you that the airline decision to cessate their operations was taken unilaterally by them .

Customer Service
AttachmentsWed, Jun 26, 5:46 PM
Dear Asif Rahman, We hope we have addressed your concern. However, we remain at your disposal for any further information you may require. Kind regards,

asif rahman
Wed, Jun 26, 6:33 PM
Dear Travelgenio Team, I would like to thank you for the valuable support you provided to me, it is highly appreciated.I will send the agreement document with s

Customer Service
Wed, Jun 26, 6:37 PM
Dear Travelgenio Team, I would like to thank you for the valuable support you provided to me, it is highly appreciated.I will send the agreement document with s

asif rahman
AttachmentsThu, Jun 27, 8:17 PM
Dear Travelgenio Team, Please see the attached agreement for your kind perusal and give me the update for the booking 8DTJ5G It would be grateful if you release

Customer Service
AttachmentsThu, Jun 27, 8:19 PM
Dear Travelgenio Team, Please see the attached agreement for your kind perusal and give me the update for the booking 8DTJ5G It would be grateful if you release

asif rahman
Mon, Jul 1, 3:02 PM
Dear Travelgenio Team, I Just want to follow up regard my refund and please give me the update for the booking 8DTJ5G. It would be a grateful if you release ref

Customer Service
Mon, Jul 1, 3:07 PM
Dear Travelgenio Team, I Just want to follow up regard my refund and please give me the update for the booking 8DTJ5G. It would be a grateful if you release ref

Customer Service
Mon, Jul 1, 3:50 PM
Dear Asif Rahman, Thanks a lot for your time and your response. We have received correctly the document signed for the booking 8SFPKA and it's being processed.

asif rahman
Wed, Jul 3, 5:46 PM
Dear Travelgenio Team, I Just want to follow up regard my refund and please give me the update for the booking 8DTJ5G. It would be a grateful if you release ref

Customer Service
Wed, Jul 3, 5:51 PM
D ear Travelgenio Team,

asif rahman
Mon, Jul 8, 2:39 PM
Dear Travelgenio Team, Still, I am looking forward to hearing from you.I have already forwarded to you signed settlement agreement before 10 days ago. Could you

Customer Service
Mon, Jul 8, 2:42 PM
Dear Travelgenio Team, I would like to thank you for the valuable support you provided to me, it is highly appreci ated.I will send the agreement document with

asif rahman
Thu, Jul 11, 6:53 PM
Dear Travelgenio Team, Reminder

Customer Service
Thu, Jul 11, 6:56 PM
Dear Travelgenio Team, Reminder On Mon, Jul 8, 2019 at 2:45 PM asif rahman wrote: Dear Travelgenio Team, Still, I am looking forward t

Customer Service
Fri, Jul 12, 6:48 PM
We are glad to inform you that the refund of the booking 8SFPKA has been correctly processed to the original payment method used. The time of the refund will de

Customer Service
Fri, Jul 12, 6:48 PM
Dear Asif Rahman, Thanks a lot for your time and your response. We are glad to inform you that the refund of the booking 8SFPKA has been correctly processed to

Sultan Khan
Sat, Jul 13, 1:51 AM
To:

asif rahman
Mon, Jul 15, 8:33 PM
Dear Travelgenio Team, May i request your good office to refund my money for the booking 8DTJ5G. Its almost 3 months going to be finished still I did not get an

Customer Service
Mon, Jul 15, 8:36 PM
Dear Travelgenio Team, May i request your good office to refund my money for the booking 8DTJ5G. Its almost 3 months going to be finished still I did not get an

Customer Service
Tue, Jul 16, 10:15 AM
Dear Asif Rahman, Unfortunately for the booking 8DTJ5G none response or authorization has been received from the airline so it's not possible to proceed any fur

Customer Service
11:55 AM (4 hours ago)
Dear SULTAN, Thank you for contacting our Advanced Support Department and sharing your comments with us. The feedback of our customers helps us to improve our p

Sultan Khan
3:39 PM (1 hour ago)
Dear Trvelgenio Please check my comment in blue front and it not matter of insolvency of Jet Airways or whatever reason I paid my money to travelgenio not jet a

Customer Service
3:39 PM (1 hour ago)
Dear Mr. Sultan, Thanks a lot for your response and your time. In this case, for the booking 8DTJ5G, none authorization or response has been given to our refund

Sultan Khan
4:01 PM (44 minutes ago)
Dear Trvelgenio What do you mean by not possible to process any further then it mean my money goes like that and please don't remind me the suspension of operat

Customer Service
4:13 PM (32 minutes ago)
Dear Mr. Sultan, We understand your concern, however, the refund of this booking has not been authorized by the airline. It's not possible to proceed with the r

Sultan Khan
4:31 PM (13 minutes ago)
to request

Dear Trvelgeno

Please find the solution and why it happened one lesser amount ticket got authorization and higher still pending as mode of payment and date of payment was same through my credit card .

We had booked with Travelgenio to fly with Jet Airways from Kathmandu to Colombo on 24 April which was cancelled due to insolvency of the airline. We have tried to contact Travelgenio MORE THAN 15 TIMES IN THE PAST 4 MONTHS AND HAVE BEEN UNABLE TO GET A STRAIGHT ANSWER AS TO THE STATUS OF OUR REFUND! They will never provide anything in writing and it's always the promise of 'we'll call you back' or 'we're looking into it'...but of course, we never hear back. What is even more hilarious is that when we select the option on the phone to 'discuss our refund' we wait for 30 minutes, ultimately to be cut off...but lo and behold when we call back and select 'make a new booking' we're answered within 5 minutes

I finally spoke to someone this evening, who advised the legal team are working on it and we would have to wait longer. He also suggested we contact Jet Airways administrators (UK) to ask them to expedite our refund...after all the advice over the past 4 months that would handle it on our behalf.

We've had zero proactive communications from Travelgenio and I'd imagine their call centre is overflowing with complaints about this. This is the most disrespectful and deceitful customer service we've ever experienced!

We look forward to your reply of 'Thanks. We'll respond to you via email'...only to receive another templated email that takes 4 paragraphs to tell us absolutely nothing. Rather, please reply with a date by which we will receive our refund and how you will keep us updated as this progresses (proactively...say fortnightly?) until this is resolved.

Travelgenio... We're YOUR customers (not Jet Airways' customers) and surely we deserve so much better than this.

It probably won't help, but we're going to share our experience as much as possible with media and investigate what kinds of legal recourse we have. If nothing else, just to ensure others aren't exposed to the same treatment.

Booking: M0RHTI

Reference : 37XG6K
Dear,
I tried to buy an online ticket which ended up unsuccessfully apparently due to credit card payment issues. and I however I purchased my ticket from other sources .
I noticed you have charged my credit card $41.98 ? And I'm wondering what is this charge for? I did not purchase the ticket from your system and finding it unfair to be charge for the service I did not use ?
Please return the money into my card or advise how you are able to do the refund.
Thank you
Daryoush m Ghaleh
[protected]@icloud.com
[protected]

Hi,

I booked a flight ticket from DXB to FCO (Dubai to Rome) to travel on 9th August 2019.
I want to cancel the booking with :
-ID: PT7LHL
-Passenger Name: Namrata Singh Chauhan

I have sent multiple requests via e-mail/call but have not got any response. It has been more than 20 days since my first request.

Pathetic customer service from them. Its annoying to see such back customer service even after paying for their advance cancellation protection plus policy.

My ticket was cancelled by Jet Airways and i booked it through travel genio. Jet airways has claimed they have refunded and i should reach out to Travelgenio and travel genio will not give me anything in writing nor will they provide me any sort of conformation on filling a refund claim on my ticket and if they will issue a refund. They onl my flight Booking code Travelgenio:13586274.
My ask me to wait for the past 4 months and i have got nothing from them.

This is a cheating website, try your best to avoid this agency completely! They charge 20 pounds only to try to help you book a check-in luggage, then you still need to pay the airline company for the check-in luggage if successful, otherwise you lost your 20 pounds for nothing! They never written explicitly on their website that this is just the fee for them to try to do you a favor! Their service fee for any potential favor is surprisingly high. If you complain, they sent combative emails and think they really somebody! Worst experience ever! Please learn this lesson - avoid this company completely!