CB Travel and Vacations Travelgenio not finished reservation 8906511

Travelgenio review: not finished reservation 8906511 19

Jan Lah of SI

Nov 03, 2017 5:47 am EDT

Verified customer

Resolved

Replied

Featured review

Dear Madam/Sirs,

on 28.10.2017 I was trying to reserve 4 tickets from Las Palmas to Sal, but payment didn't go through because of rejection on my credit card. But you did charge me a sum of 18, 91€ for, to me unknown reason. Please send me explanation (and Invoice for this amount) and return the improperly invoiced amount. After that, i will try to reserve another 4 tickets.
Thank you.
Best regards.

Travelgenio response

Nov 03, 2017 5:51 am EDT

Travelgenio customer support contacts

Phone numbers

+34 911 160 765

+1 (646) 568-7507

Address

c/Albasanz, 15, 2º Izq, Madrid, 28037, ES

Website

www.travelgenio.com

File a complaint Write a review

View all Travelgenio contacts

Hi Jan. You will receive a reply by email within the next few hours. Thank you for your collaboration.

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

19 comments

Add a comment

jhnim610

2 comments

jhnim610 of US

Jan 02, 2018 11:27 pm EST

i wrote my name incorrectly and i want to request a refund with my plus insurance so i can book again

Melben

1 comments

Melben of US

Aug 14, 2018 2:10 am EDT

I booked tickets for a flight from bangkok to Chang Mai, the flight is tomorrow 07.08.18 and I still haven't received my tickets.

Tickets booked on 03.08.18 in the name of Melissa Bencik

mwmw

1 comments

mwmw of SG

Aug 14, 2018 12:59 pm EDT

Verified customer

27Jul18
Final charge reads S$2, 821.03 prior to entering credit card details.
But was charged S$3008.26?
What is this?

View 0 more photos

김세일

1 comments

김세일 of US

Aug 15, 2018 4:33 am EDT

I would like to cancel my flight ticket
so I sended too many E-mail but never read my E-mail

Zpower

1 comments

Zpower of US

Aug 15, 2018 5:58 pm EDT

I have booked tickets. Details are enclosed hereby. But do not received Copy of Air Tickets. Please help us.

My email id is - rakeshgupta@zpowerbatteries.com

Look forward of your earliest response.

Thanks.

Regards

View 0 more photos

petachis

1 comments

petachis of AU

Aug 15, 2018 11:09 pm EDT

Verified customer

I have tried and tried to change a flight but cannot even find my booking on the website. The same thing keeps coming up but no information at all. Totally frustrating and very bad service.

Lukekhoo

1 comments

Lukekhoo of US

Aug 20, 2018 8:50 am EDT

All those lazy [censored].. Why give us the customer service number to call when no body is picking up.. Please do your job properly and stop messing with people..!

Visakh Viswesaran

1 comments

Visakh Viswesaran of US

Aug 20, 2018 9:58 am EDT

Hi, My booking os showing cancelled even after successful completion of payment through my credit card (visa). Appreciate quick response as i need to travel on 2nd march.s

Booking code Travelgenio:9898356

Booking code Galileo: MWT14Y

Booking status:Cancelled

Matt.HH

1 complaint

15 comments

Matt.HH of AU

Aug 31, 2018 3:08 pm EDT

Verified customer

Replying to comment of Visakh Viswesaran

They stole your money. That's all there is to it. They are scum of the earth. Call your bank and lodge a transaction dispute because you will never see your money again if you don't. Sorry to put it in such blunt and harsh terms but that is what we are dealing with here. I hope you get it fixed.

FredericoXX

1 comments

FredericoXX of US

Aug 29, 2018 3:33 am EDT

I tried to change my reservation within the first 24h after my reservation.
Travelgenio operators refused to change it even if confirmed by TAP the possibility to proceed with the modification.
Travelgenio incurred on an ilegal behavior as they did not guaranteed my right as a consumer, under the applied laws.

jhnim610

2 comments

jhnim610 of US

Sep 01, 2018 10:27 pm EDT

hello my name is Jun Ho Chang and my ticket number is [protected] - CHANG YUNKYUNG and another [protected] - CHANG JUH HO

and I want a full refund since I have the plus cancel insurance.

send me a email justintime_610@naver.com asap plz

Stylianos Tsiakkaris

1 comments

Stylianos Tsiakkaris of CY

Sep 02, 2018 3:39 am EDT

I have reserved a ticket for Kiev - Larnaca on the 25th April 2018 with flight PS 341 with Ukrainian Airlines . You have charged me with 73.88 GBP on the 15th December 2017. Since today i have not received the ticket or any confirmation about the ticket reservation. Please let me know why...

Khaled Barrak

1 comments

Khaled Barrak of SA

Sep 02, 2018 4:26 am EDT

Verified customer

I have booked 2 tickets from DAMMAM to DUBAI on Dec 14, return on Dec 16 and both selected time were on PM time. Unfortunately, I received the E-tickets on AM time.
Would you please change them to PM time.

View 0 more photos

raph l

1 comments

raph l of FR

Sep 19, 2018 3:12 am EDT

Verified customer

I bought a ticket from TravelGenio by entering my credit card details. Then they canceled my booking without notifying me, and I realised that the day of the flight, and had to pay triple the price for a new ticket.

Cem Kaya

1 comments

Cem Kaya of US

Oct 22, 2018 9:21 am EDT

Hi, I got round way ticket from Alicante to Berlin and they got my 10 euros for reservation and I can't buy my ticket or I can't do any reservation. Travelgenio swindled me !

N. Gil

1 comments

N. Gil of IL

Oct 23, 2018 7:17 am EDT

Verified customer

Hello,

I bought couple of tickets and the price that was displayed was 701 Euro for both tickets.
After filling my credit card details and purchase the tickets, the sum jumped to 772 Euro.
Why is that?
Please make sure that my card will be charged for 701 Euro.

View 0 more photos

Vinay D'souza

1 comments

Vinay D'souza of US

Oct 31, 2018 8:16 pm EDT

Hi i retracted the payment to my recent flight booking with reference R2M92C.was still booked for the same.i would like a refund.The payment getaway did not intimate me of any OTP nor did it intimate me of any confirmation, however it proceeded with deducting the amount.

Giedrius Mišutis

1 comments

Giedrius Mišutis of US

Nov 05, 2018 6:00 pm EST

Cancelled my booking without informing me and not sending money back, customer service not answering to phone calls or emails, total rubish and scaming company.

sravanthi123

1 comments

sravanthi123 of IN

Nov 12, 2018 3:44 pm EST

[Travelgenio.com - Contact #1107241] Cancel Booking

I haven't got refund for cancelling the ticket .It has been 20 days from the date i cancelled.your support said that they are going to refund but i didnt got anything.

Please look the attached photo for more description.

View 0 more photos

Travelgenio - travelgenio do not respond to refund and credits for flights 7

Resolved

Replied

Travelgenio - flight cancellation refund 1

Replied

Travelgenio - this company is a fraud. don't book with them 1

Resolved

Replied

Travelgenio - change of date for ticket 1

Resolved

Replied

Travelgenio - won't send me an invoice 3

Resolved

Replied

Travelgenio - Access MyTrips

Resolved

Replied

Travelgenio - The flight ticket is automatically canceled and travelgenio have to get a refund. However, they haven't received any phone calls and no e-mails . 1

Resolved

Replied

Travelgenio - Rebooked Flight. No support

Resolved

Replied

Travelgenio - payment method unavailable

Resolved

Replied

Travelgenio - flight

Resolved

Replied

View all Travelgenio reviews and complaints

Travelgenio Contacts

Travelgenio phone numbers

+34 911 160 765
+34 911 160 765

Click up if you have successfully reached Travelgenio by calling +34 911 160 765 phone number 168 168 users reported that they have successfully reached Travelgenio by calling +34 911 160 765 phone number Click down if you have unsuccessfully reached Travelgenio by calling +34 911 160 765 phone number 225 225 users reported that they have UNsuccessfully reached Travelgenio by calling +34 911 160 765 phone number

Spain & International

+1 (646) 568-7507
+1 (646) 568-7507

Click up if you have successfully reached Travelgenio by calling +1 (646) 568-7507 phone number 0 0 users reported that they have successfully reached Travelgenio by calling +1 (646) 568-7507 phone number Click down if you have unsuccessfully reached Travelgenio by calling +1 (646) 568-7507 phone number 0 0 users reported that they have UNsuccessfully reached Travelgenio by calling +1 (646) 568-7507 phone number

United States

+1 (613) 699-1162
+1 (613) 699-1162

Click up if you have successfully reached Travelgenio by calling +1 (613) 699-1162 phone number 0 0 users reported that they have successfully reached Travelgenio by calling +1 (613) 699-1162 phone number Click down if you have unsuccessfully reached Travelgenio by calling +1 (613) 699-1162 phone number 0 0 users reported that they have UNsuccessfully reached Travelgenio by calling +1 (613) 699-1162 phone number

Canada

+44 870 099 0971
+44 870 099 0971

Click up if you have successfully reached Travelgenio by calling +44 870 099 0971 phone number 29 29 users reported that they have successfully reached Travelgenio by calling +44 870 099 0971 phone number Click down if you have unsuccessfully reached Travelgenio by calling +44 870 099 0971 phone number 72 72 users reported that they have UNsuccessfully reached Travelgenio by calling +44 870 099 0971 phone number

United Kingdom

+353 818 274 072
+353 818 274 072

Click up if you have successfully reached Travelgenio by calling +353 818 274 072 phone number 10 10 users reported that they have successfully reached Travelgenio by calling +353 818 274 072 phone number Click down if you have unsuccessfully reached Travelgenio by calling +353 818 274 072 phone number 13 13 users reported that they have UNsuccessfully reached Travelgenio by calling +353 818 274 072 phone number

Ireland

+61 388 205 378
+61 388 205 378

Click up if you have successfully reached Travelgenio by calling +61 388 205 378 phone number 11 11 users reported that they have successfully reached Travelgenio by calling +61 388 205 378 phone number Click down if you have unsuccessfully reached Travelgenio by calling +61 388 205 378 phone number 25 25 users reported that they have UNsuccessfully reached Travelgenio by calling +61 388 205 378 phone number

Australia

+64 99 853 516
+64 99 853 516

Click up if you have successfully reached Travelgenio by calling +64 99 853 516 phone number 7 7 users reported that they have successfully reached Travelgenio by calling +64 99 853 516 phone number Click down if you have unsuccessfully reached Travelgenio by calling +64 99 853 516 phone number 14 14 users reported that they have UNsuccessfully reached Travelgenio by calling +64 99 853 516 phone number

New Zealand

+43 123 046 1113
+43 123 046 1113

Click up if you have successfully reached Travelgenio by calling +43 123 046 1113 phone number 9 9 users reported that they have successfully reached Travelgenio by calling +43 123 046 1113 phone number Click down if you have unsuccessfully reached Travelgenio by calling +43 123 046 1113 phone number 11 11 users reported that they have UNsuccessfully reached Travelgenio by calling +43 123 046 1113 phone number

Austria

+32 70 354 719
+32 70 354 719

Click up if you have successfully reached Travelgenio by calling +32 70 354 719 phone number 7 7 users reported that they have successfully reached Travelgenio by calling +32 70 354 719 phone number Click down if you have unsuccessfully reached Travelgenio by calling +32 70 354 719 phone number 7 7 users reported that they have UNsuccessfully reached Travelgenio by calling +32 70 354 719 phone number

Belgium

+45 78 791 031
+45 78 791 031

Click up if you have successfully reached Travelgenio by calling +45 78 791 031 phone number 3 3 users reported that they have successfully reached Travelgenio by calling +45 78 791 031 phone number Click down if you have unsuccessfully reached Travelgenio by calling +45 78 791 031 phone number 10 10 users reported that they have UNsuccessfully reached Travelgenio by calling +45 78 791 031 phone number

Denmark

+358 20 020 302
+358 20 020 302

Click up if you have successfully reached Travelgenio by calling +358 20 020 302 phone number 3 3 users reported that they have successfully reached Travelgenio by calling +358 20 020 302 phone number Click down if you have unsuccessfully reached Travelgenio by calling +358 20 020 302 phone number 12 12 users reported that they have UNsuccessfully reached Travelgenio by calling +358 20 020 302 phone number

Finland

+33 821 610 761
+33 821 610 761

Click up if you have successfully reached Travelgenio by calling +33 821 610 761 phone number 8 8 users reported that they have successfully reached Travelgenio by calling +33 821 610 761 phone number Click down if you have unsuccessfully reached Travelgenio by calling +33 821 610 761 phone number 14 14 users reported that they have UNsuccessfully reached Travelgenio by calling +33 821 610 761 phone number

France

+49 699 675 9148
+49 699 675 9148

Click up if you have successfully reached Travelgenio by calling +49 699 675 9148 phone number 8 8 users reported that they have successfully reached Travelgenio by calling +49 699 675 9148 phone number Click down if you have unsuccessfully reached Travelgenio by calling +49 699 675 9148 phone number 21 21 users reported that they have UNsuccessfully reached Travelgenio by calling +49 699 675 9148 phone number

Germany

+30 211 198 3786
+30 211 198 3786

Click up if you have successfully reached Travelgenio by calling +30 211 198 3786 phone number 11 11 users reported that they have successfully reached Travelgenio by calling +30 211 198 3786 phone number Click down if you have unsuccessfully reached Travelgenio by calling +30 211 198 3786 phone number 8 8 users reported that they have UNsuccessfully reached Travelgenio by calling +30 211 198 3786 phone number

16%
Confidence score

Greece

+39 282 951 839
+39 282 951 839

Click up if you have successfully reached Travelgenio by calling +39 282 951 839 phone number 10 10 users reported that they have successfully reached Travelgenio by calling +39 282 951 839 phone number Click down if you have unsuccessfully reached Travelgenio by calling +39 282 951 839 phone number 14 14 users reported that they have UNsuccessfully reached Travelgenio by calling +39 282 951 839 phone number

Italy

+31 208 082 817
+31 208 082 817

Click up if you have successfully reached Travelgenio by calling +31 208 082 817 phone number 3 3 users reported that they have successfully reached Travelgenio by calling +31 208 082 817 phone number Click down if you have unsuccessfully reached Travelgenio by calling +31 208 082 817 phone number 16 16 users reported that they have UNsuccessfully reached Travelgenio by calling +31 208 082 817 phone number

Netherlands

+47 23 960 885
+47 23 960 885

Click up if you have successfully reached Travelgenio by calling +47 23 960 885 phone number 12 12 users reported that they have successfully reached Travelgenio by calling +47 23 960 885 phone number Click down if you have unsuccessfully reached Travelgenio by calling +47 23 960 885 phone number 15 15 users reported that they have UNsuccessfully reached Travelgenio by calling +47 23 960 885 phone number

Norway

+351 707 501 997
+351 707 501 997

Click up if you have successfully reached Travelgenio by calling +351 707 501 997 phone number 2 2 users reported that they have successfully reached Travelgenio by calling +351 707 501 997 phone number Click down if you have unsuccessfully reached Travelgenio by calling +351 707 501 997 phone number 8 8 users reported that they have UNsuccessfully reached Travelgenio by calling +351 707 501 997 phone number

Portugal

+34 902 909 981
+34 902 909 981

Click up if you have successfully reached Travelgenio by calling +34 902 909 981 phone number 2 2 users reported that they have successfully reached Travelgenio by calling +34 902 909 981 phone number Click down if you have unsuccessfully reached Travelgenio by calling +34 902 909 981 phone number 8 8 users reported that they have UNsuccessfully reached Travelgenio by calling +34 902 909 981 phone number

Spain

+46 844 683 618
+46 844 683 618

Click up if you have successfully reached Travelgenio by calling +46 844 683 618 phone number 13 13 users reported that they have successfully reached Travelgenio by calling +46 844 683 618 phone number Click down if you have unsuccessfully reached Travelgenio by calling +46 844 683 618 phone number 17 17 users reported that they have UNsuccessfully reached Travelgenio by calling +46 844 683 618 phone number

Sweden

+41 315 280 581
+41 315 280 581

Click up if you have successfully reached Travelgenio by calling +41 315 280 581 phone number 19 19 users reported that they have successfully reached Travelgenio by calling +41 315 280 581 phone number Click down if you have unsuccessfully reached Travelgenio by calling +41 315 280 581 phone number 15 15 users reported that they have UNsuccessfully reached Travelgenio by calling +41 315 280 581 phone number

12%
Confidence score

Switzerland

+91 117 127 9057
+91 117 127 9057

Click up if you have successfully reached Travelgenio by calling +91 117 127 9057 phone number 23 23 users reported that they have successfully reached Travelgenio by calling +91 117 127 9057 phone number Click down if you have unsuccessfully reached Travelgenio by calling +91 117 127 9057 phone number 26 26 users reported that they have UNsuccessfully reached Travelgenio by calling +91 117 127 9057 phone number

India

+81 345 894 815
+81 345 894 815

Click up if you have successfully reached Travelgenio by calling +81 345 894 815 phone number 16 16 users reported that they have successfully reached Travelgenio by calling +81 345 894 815 phone number Click down if you have unsuccessfully reached Travelgenio by calling +81 345 894 815 phone number 16 16 users reported that they have UNsuccessfully reached Travelgenio by calling +81 345 894 815 phone number

Japan

+65 31 581 467
+65 31 581 467

Click up if you have successfully reached Travelgenio by calling +65 31 581 467 phone number 13 13 users reported that they have successfully reached Travelgenio by calling +65 31 581 467 phone number Click down if you have unsuccessfully reached Travelgenio by calling +65 31 581 467 phone number 19 19 users reported that they have UNsuccessfully reached Travelgenio by calling +65 31 581 467 phone number

Singapore

+54 115 984 2113
+54 115 984 2113

Click up if you have successfully reached Travelgenio by calling +54 115 984 2113 phone number 3 3 users reported that they have successfully reached Travelgenio by calling +54 115 984 2113 phone number Click down if you have unsuccessfully reached Travelgenio by calling +54 115 984 2113 phone number 8 8 users reported that they have UNsuccessfully reached Travelgenio by calling +54 115 984 2113 phone number

Argentina

+55 614 042 1065
+55 614 042 1065

Click up if you have successfully reached Travelgenio by calling +55 614 042 1065 phone number 9 9 users reported that they have successfully reached Travelgenio by calling +55 614 042 1065 phone number Click down if you have unsuccessfully reached Travelgenio by calling +55 614 042 1065 phone number 6 6 users reported that they have UNsuccessfully reached Travelgenio by calling +55 614 042 1065 phone number

20%
Confidence score

Brazil

+52 155 4162 2959
+52 155 4162 2959

Click up if you have successfully reached Travelgenio by calling +52 155 4162 2959 phone number 5 5 users reported that they have successfully reached Travelgenio by calling +52 155 4162 2959 phone number Click down if you have unsuccessfully reached Travelgenio by calling +52 155 4162 2959 phone number 8 8 users reported that they have UNsuccessfully reached Travelgenio by calling +52 155 4162 2959 phone number

Mexico

More phone numbers

Travelgenio emails

atencionalcliente@travelgenio.com

100%
Confidence score: 100%

Support

redessocialesurgencias@travelgenio.com

100%
Confidence score: 100%

Support

Travelgenio address

c/Albasanz, 15, 2º Izq, Madrid, 28037, Spain

Travelgenio social media
Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Nov 19, 2024
View all Travelgenio contacts