Travelgenio
Reviews and Complaints

I have made a ticket booking for the flight from delhi to singapore in the name of ramesh babu settypalli... The payment has been successfully processed but I haven't got my tickets confirmed... Booking code is xjmzds... So I request u to check this issue and resolve it as early as possible... Or atleast send me the mail regarding the problem in booking the tickets.

I made a reservation in the 14 of november, from Amsterdam to Prague, and typed in all my bank card information. I received immediately the confirmation of my reservation. And 2 hours later, an e-email, that i ignored, which subject was Reservation Payment. I ignored it because I thought it was just a confirmation of the payment. At first glanced, the e-mail does't explain that i have to do the payment again, it has a huge introduction, and in the bottom states "For a save payment click here".
I noticed that my payment was cancelled, when I wasn't able to do my check-in with the company i was flying with. Then, I went back to my travelgenio account, and found it out.
I am hugely disappointed, as i wished the second email would have a subject that stated the problem, or at least i would had received another reminding of the occurrence.
I today I had to buy another ticket, since i had already arranged everything for my travel, overpaying more 100 €, which i would like to be refunded.

I booked a return flight from Zurich to Guangzhou and back, and now I want to change the itinerary because of some changes in my work. I called the phone service and a lady helped me solved it, and charged me 350 euros. But in that evening I got a call again from that lady and she told me the change failed and she would give me the money back. But I don't want the money! I just want to change the flight! The lady told it's not possible...
Probably this is how this company survives.

It is terrible for my purchasing experience with travelgenio.

I was shocked to receive notice that your website had deducted s$657.65 from my credit card account. I had made no purchases with the amount of s$657.65. Instead, I made a booking for two airtickets scheduled on 12/1/2019 on 18th november 2018 but the amount chargeable was s$596.07 (I can produce the payment method page displaying the actual amount payable was s$596.07). A special discount was shown available on the payment method page, which reduces the actual amount payable to s$597.07.

After contacting with travelgenio, they told me that the special discount is only applyed to maestro spain card.

I produce to you the following evidence to show, unequivocally, that I was not shown the s$657 you claimed I was shown and consented to before payment. I did not see any disclaimer stating that the discount would only apply to maestro spanish. Though, I believe at this stage the burden of proof would have shifted to your side and it is your responsibility to show, with evidence instead of baseless claims, that I have been shown and consented to such onerous and uncommon condition.

[travelgenio sl #2097393] overcharged

I booked my flight ticket using travelgenio newzealand website. The travel was from welling to sydney and vice versa. I have paid 800$ for the tickets. I booked on 16th of november 2018. And today is 20th of november and they cannot send me an invoice till date.
On call customer support says they dont know jow many days it takes.
I have to claim this money with my company and without the invoice i cannot. So i want to complain this please send me the invoice as early as possible.

Travelgenio booking Code: IKQNIU; Flight DI7016; Date:30/8/18; Departure from New York to London. Airline Code:DI/KKZH9A. This was a business class flight which airline Norwegian Air have stated is eligible for refund but needs to be done through our booking agent (Travelgenio). Travelgenio states that they need to be informed by airline (Norwegian Air) before refund can be done. Norwegian Air emailed giving instructions to Travelgenio on how do this in the system, we forwarded this to travelgenio. We constantly contact travegenio with no response.

Booking Ref. J6XJ6Z. I booked flights to Sydney from Dublin on 28th Dec . BA Changed the 1st flight time leaving us only an hour from when 1st plane should set down in Heathrow till next plane leaves. We are both pensioners and know this time is too short for us to make the connection.
BA have confirmed, often, that we are entitled to change the flight from Dublin free of charge, though Travelgenio have to request it. I have phoned Travelgenio many, many times and am told it would cost over 200euros each to change. The last email from them said BA would not change free. However BA have repeatedly confirmed that we are entitled to the change free of charge.
I am making this formal complaint because I have been so stressed by trying to get Travelgenio to make this easy change, free as the airline has stated.

travelgenio failed to take responsibility for an administrative error between them and the airline (South African Airways) unfortunately as the client I have paid the price as they have failed to acknowledge that they have a responsibility. They make it impossible to get answers through their customer service line then continually state they are processing the claim when in fact they are doing nothing. Travelgenio are a disgraceful organization that show no regard for customers. do not use this company.

I booked a return flight from Doha to Mumbai from Nov 4-14th but could not take it because of a death in the family and could not take the flight. I have been trying to call customer service from the UK-I get made to stay on the call for 20mins each time and then it gets cut, I never get to speak to a representative.
I urgently need advice from someone if I can get a refund from my ticket and can show a death certificate if required. My booking code is TUIGKZ

Hi
Murali here, I have booked flight from Singapore to Chennai through your agency online, I suppose to travel morning 9 am from changi airport by air India flight to Chennai but when I have reached airport came to know that flight time has been rescheduled and that information I haven't receive through message or any email and I approach airport information service counter( air India ), they clearly explained that it's not the fault from air India because the ticket has been bought through travelgenio and contact information was them including contact number, so agency responsibility to inform me ...
Because of this issue today all my work schedule in home town collapsed, I am in complete stress and also I have wasted time and money for taxi too ..
please let me know what's the issue..
Thanks
Murali

Traveling from Larnaka to Thessaloniki and back, I booked to return to Larnaka on 5th of January 2019 with Cobalt Air. I booked this flight via TravelGenio 16/10/2018 and gave the number of a mastercard for the payment. On 18/10/2018 there was an official announsement that Cobalt Air is collapsed. On the same day TravelGenio took the money from the bank account. Almost a week later I don't know what it will be with my ticket and if TravelGenio will return back the money. The No +[protected] answer today after a long time waiting and said that they don't have any official notification from Cobalt! So they're still waiting from a collapsed company to respond!

Ticket purchased Sth Africa to Australia and return - D7N28I - Communication has been by phone ((03) [protected]) as well as email to explain situation. Below conversations and a timeframe of emails sent from us to TravelGenio.

09 Sept '18 Advised TravelGenio incorrect name on ticket, requested change of name and refund for 1st ticket.
19 Sept '18 Requested confirmation of rebooking as had not been received.
21 Sept '18 Refund not yet processed, advised TravelGenio credit card stolen and required refund to account.
22 Sept '18 Emailed to advise reservation had not been received
24 Sept '18 Emailed Bank details

28 Sept '18 (Day of flight Sth Africa) Passenger Rozanne Paragon sent message stating ticket was not available. Colleen Gwynne (ticket purchaser) spent two hours attempting to contact TravelGenio consistently being put on hold and then disconnecting. Colleen Gwynne had not been charged for the 2nd ticket. Eventually contact was made directly to Sth Africa Airways who confirmed ticket had not been confirmed. To get passenger Paragon on flight another ticket was purchased directly with the airline. When passenger Paragon arrived at airport she was informed there was a double booking, airline had to cancel one booking for her to fly.

01 Oct '18 Communicated with TravelGenio Australia ((03) [protected]) who confirmed an issue with the ticket THEY had booked and that information was sent to Madrid office.

05 Oct '18 Emailed with Bank details, Swift number and Bank letter of new account for both refunds.
11 Oct '18 Emailed 2nd time with above details as TravelGenio stated they didn't receive
16 Oct '18 Emailed asking for update on refunds - no response
20 Oct '18 Emailed reiterating 1st refund still not showing and went through explanation again for 2nd ticket refund requirement.

Phone communication has been with Isabelle, Alexia, Virginia, Gadriela, Mayte, Gadriela, Alana, Angelo and again Alexia. All have stated that emails have been sent to head office in Madrid and no responses have been received. We were advised to ring Madrid office hours but, again, we spent another hour being put on hold and then being disconnected so unable to air our grievance directly with your head office..
Between being on hold until disconnection (majority of time) and pointless conversations with staff who are unable to supply information (aside from 'Head Office has all the information, there is nothing more I can offer you'), at least 14 frustrating hours have been wasted.

According to TravelGenio responses on the Complaints Board website you respond 'asap' to complaints. Before taking the step to post online our grievances with TravelGenio, we are making one last effort to give Madrid office the opportunity to respond and complete required refunds.

I recently booked from your site a ticket for a client of mine. It was from Athens to Larnaca at 10:00 am. The reservation mail came to him and wrote the amount of money that he had paid and that the flight was at 10:00. I even called your call center to reensure that everything was alright. Suddenly, my client calls me and says that the ticket came to his mail and the hour was different. Earlier on the same day. 1:00 am. He had another transport before and therefore he could only travel at 10:00. That's why I booked for that specific flight. I immediately called the airplane company and they told me that the booking was made by you not for 10 but for 1 in the morning. I tried to reach someone in your call center for over an hour and when I managed to talk he said that it was the airplane's company fault. I told him that I knew he was lying but I needed the ticket because my client had a meeting that had to attend. He made me pay 93 extra euros if I wanted to travel with the flight I had originally booked. I asked if I could speak with someone in charge but unpolitely refused. I eventually paid but no receipt ever came to me. I thought you were a trustworthy company but after all this, if I don't get my 93 euros back, for starters I will send to every travel site and magazine I know, a report about you and the way you perform, taking advantage of your costumers. I have all the evidence I need. Your fake reservation that wrote 10:00, the ticket for 1:00 and of course the second payment ensurement from the bank. You should be ashamed.

Family of three booked ticket from Geneva to Mumbai. Post first booking under Travelgenio ref: GQDHBH (airlines PNR: EANNJ2) message received that payment not gone through hence booking cancelled. Immediately again we booked and this was under Travelgenio ref: OZABDL (airlines PNR: JAFCSF). Subsequently to our surprise both tickets send by Travelgenio as confirmed and charged us double. Airlines system on verifying duplicate booking cancelled one booking i.e under PNR: EANNJ2. We contacted customer service of Travelgenio and Airlines. Both confirmed not to worry and you are eligible for full refund. Now inspite of over 5 months chase Travelgenio is declining refund and everytime pushing us to Airlines and Airlines not entertaining us since tickets booked through Travel agency. Travelgenio playing mischief since its intentions are fradulent and want to make money in between. Various excuses being given while they know if they wish they can process for full refund since no services availed against duplicate ticket. Being harassed for past 5 months though every time sympathy being shown but not acknowledging eligibility of full refund...

Our company has emailed and called Travelgenio to try and resolve this issue more than 20times. Due to issues with initial booking from Travelgenio and then delayed rebooked flight we couldn't make our travel destination. We were a advised by Travelgenio a refund is the airlines responsibilty, We have been advised by airline refund is possible but need Travelgenio to submit claim as they are the original travel bookers, Travelgenio are denying they can help!
Now every call is unanswered and automatically hung up after 6mins!

I have been trying for 8 hours to resolve this issue. I called the airline to add excess baggage to my flights which are in 3 days. They informed me I had no ticket as Travelgenio had not paid them. I was offered a refund by Travelgenio to which I said no I just wanted the flights. After such a long process of back and forth from which the airline called Travelgenio directly, they said they were no longer offering a refund and I have to wait for their response. I want to cancel and I will book the same flights myself, as the staff at Travelgenio are extremely unhelpful and were rude to both myself and my mother. The airline can also not guaruntee the flighst will still be available by the time I get a response and I do not wish to risk this as I have already booked domestic flights to get to Athens airport. I just want a refund so that I can ensure I actually get on the plane, seeing as it was the fault of Travelgenio that I do not have a confirmed ticket. I paid for the flights almost a week ago and assumed them to be confirmed, as per my confirmation email, however this was a lie.

Hi

I have tried to contact Travelgenio through all kind of channels, but not getting any feedback.

I received an mail regarding telling me that my flight has been changed the day after i finalize my booking, and asking me to pay extra 60 Euros.

The thing is, I cannot make this new proposed flight as i am flying to Japan from Taiwan at 5:30 am on 24 Dec2018.

Where the new proposed flight will only land on the 24th dec 2018 at 12pm.

I have already sent an email to customer.[protected]@travelgenio.com

But did not get a response.

Please assist.

8 days ago I closed a flight with travlgnio now. Eight days after I ask to cancel... They said that the card is not canceled and refund will be possible only if the airline samet and wing will approve it.. And direct me to them.. To the airline smart wings.
I turned to the airline and they confirmed the cancellation even turned off the email to travlgnio to see that the airport agreed to cancel and subtract money under the consumer protection act.
Suddenly they sent me today that they apologize for being wrong and there is no refund at all because the consumer protection law did not apply to me... Without an explanation of why and why. It's just three terrible days that go through me because of them

I booked a flight through the worst travel agency in history, Travelgenio. Paid a 500 euro ticket to go from Madrid to Boston. The airline did not let me get on the plane because they agency had the reservation but the ticket was never issued. Then travelgenio said they did everything correctly and never issued the return of the money. I had to pay an extra 700 to get to my final destination due to their incompetence. I filed a lawsuit against them. Never use this travel agency.

travelgenio is a scam...no one answers the phone. And if they do it drops out after 20 seconds. you cannot send a message through their website as it does not upload.
I bought a ticket online from Santo, Vanuatu to Brisbane, Australia return.
Due to volcanic action the flight was cancelled and we had to buy a Virgin ticket to get home.
I tried to rebook my purchased ticket to travel with Air Vanuatu another time but no one will touch it as travelgenio is the agent and only they can change it. No one answers the phone...there is no customer service. there is no avenue to get refund or rebook a $780 ticket...
The airlines should not accept them as an agent and they should be banned in Australia