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Trend Micro

Trend Micro review: malicious slander about my website 106

D
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5:32 pm EST
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The complaint has been investigated and resolved to the customer’s satisfaction.
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This review was chosen algorithmically as the most valued customer feedback.

This company has taken it upon themselves to announce in writing when going to our website that: "Trend Micro has confirmed that this website can transmit malicious software or has been involved in online scams or fraud". We are not guilty of anything of the such. I just contacted their corporate headquarters in California and cannot TALK TO A PERSON to find out #1 WHERE this information came from; #2 what gives them the RIGHT to post this false information about ones' business website; and #3 under WHAT verification system do they use before posting this malicious information on the web! Do you know what I was told? to give them my email and they would send an email and I can email them the information.. that there is NO OE there i can personally talk to. What a bunch of CRAP. I WILL IMMEDIATELY BE UNINSTALLING THIS VIRUS protection from my computer and would suggest you do the same and no longer do business with such an UNETHICAL COMPANY!...

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

106 comments
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Eva Kircher
Send a message
Feb 26, 2008 10:23 am EST

I ordered the trend micro 2/21/2. 09pm that wound not download the order nu. ([protected]) charged on credit card. I tryed again at 2/21/2.18 pm that went threw the order number ([protected]) that went threw it downloaded ok. I was charged for that one also. Have not been able to get any one on the phone to take my complaint. I wound like the first trend micro to be taken off my credit card. I only have one computer.

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Kimberly Turner
Send a message
Nov 02, 2008 8:10 pm EST

My Debit card was charged $77.94 on 10/31/08 at 17:56 and another $77.94 at 19:39. I don't know who this company is or how they got my debit card number!

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jarlath nally
Brooklyn, US
Send a message
Apr 08, 2009 2:06 pm EDT

i was charged twice on my credit card for sortware i recieved once

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sixes
TIVERTON, GB
Send a message
Apr 11, 2009 4:12 pm EDT

PLEASE DO NOT DEBIT MY CARD WITH ANY TRANSACTIONS, NOW ANDD IN THE FUTURE.
I HOPE THAT YOU ACTUALLY DO NOT HAVE MY DEBIT CARD DETAILS HELD ON RECORD, IF SO PLEASE DELETE AS SOON AS POSSIBLE.

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firoz kaskar
Stockbridge, US
Send a message
Apr 21, 2009 9:48 am EDT

automatically renewal of virus security program and no customer service to talk to or cancel the service

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lopez123
Santa Paula, US
Send a message
Aug 04, 2009 11:51 pm EDT

I paid for this product in may and never recieved the product.

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LeeAnn icker
Richland, US
Send a message
Aug 18, 2009 1:23 pm EDT

I need to talk to a human being about this charge I cannot get an actual number

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Wrong account
Winston Salem, US
Send a message
Aug 18, 2009 7:26 pm EDT

I had gotten a bill that said I had token out $55 but I didn't and they said that it was with digital river. I have never purchase a product with trend or digital river. Will I get my money back or what should I do?

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Bob Kille
Roswell, US
Send a message
Sep 30, 2009 12:08 pm EDT

Charged twice for a Trend Micro computer program.

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sara gissell
Summerville, US
Send a message
Oct 19, 2009 10:29 am EDT

i have a charge on my credit card from your company and have never even heard of trend micro. please refund!

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R.J.TURANCHIK
Palm Springs, US
Send a message
Oct 19, 2009 1:22 pm EDT

I DID NOT AUTHORIZE A RENEWAL FOR TREND MICRO.

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Lisa Latona
And, US
Send a message
Oct 25, 2009 11:47 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I hve a charge on my CC for $41.44 for DRI Trend Micro orderfind.commn #[protected]

I do not mind the charge if I get a serial number so I can update my PC. I have a charge and an expired product so I am hit both ways. Please send me the serial number to update my PC or send me a credit for the charge.

thank you,

Lisa Latona

last 4 # of my CC is 3371 / charge is on 9-9-09

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Joe Hus
Williamstown, US
Send a message
Nov 07, 2009 11:47 am EST

I was Billed for 39.95 and i don't use or haven't used this proudct in over a year. I would greatly appericate a refund to my account. Thank you any question call me or e-mail me at missudenise@yahoo.com

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george blalock
Georgetown, US
Send a message
Nov 10, 2009 4:57 pm EST

C ancelled internet order for antivirus @ $47.95 with trendmicro and was told my visa credit card would be credited this month. No credit noted on latest bill and have been charged again the annual fee.

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T Heliton
Wichita Falls, US
Send a message
Dec 05, 2009 2:01 pm EST

money was taken out of my account on 06 nov 2009 for$799 and$55.95 to renew my computer security antivirus software and I did not get the up date. I would like to get the update or refund my money

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SharonEJackson
Acworth, US
Send a message
Dec 21, 2009 7:08 pm EST

I did NOT renew my Trend Micro antivirus software but it was billed to my American Express credit card. It needs to be removed and/or canceled.

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Nana Linda
Lindside, US
Send a message
Dec 23, 2009 6:39 pm EST

My credit card was billed on 4/17/09 for $55.95 from DRI*Trend Micro orderfind.com MN. My subscription was not renewed and I never received any product from Trend Micro. I would like my credit card refunded immediately. I have my credit statement to prove the charges are legitimate. When I log into the Trend Micro website it states my account expired on 4/21/09.

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Larry J Bateman
Shelley, US
Send a message
Jan 06, 2010 3:54 pm EST

My account was charged for additional software that I did not apporve. I purchased Internet Security for a total of $46.90 on January 4TH 2009. The next day my account was charged for an additional 39.95. Please credit my account for the $39.95. Thank you.

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Cindyd
Oviedo, US
Send a message
Jan 15, 2010 6:02 am EST

I was charged $39.95 from your company without my authorization and I do not know what it is for. Please credit the charge .

Thank you,

Cindy Drago

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Lois Hogan
South Glastonbury, US
Send a message
Jan 25, 2010 3:40 pm EST

I was ordering Trend for the second time. This time I was double charged for the software which I can't turn on $55.00 each time. Please remove these charges from my visa card. I have decided not to take your software for security due to be double charging and multiple popups.

A toll free telephone number is not supplied for the customer to get in touch with customer service. This is not a good thing.

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Paul J. Bradeen
Milo, US
Send a message
Jan 26, 2010 12:30 pm EST

I have just received my December VISA credit card statement and a charge of $44.95 appears for DRI*TREND MICRO.

I did not authorize this charge and want the amount removed and credited to my account.

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Paul J. Bradeen
Milo, US
Send a message
Jan 26, 2010 12:37 pm EST

I do not like companies that assume I want their product without my authorization.

Trend Micro charged my account on 12/20/09 without my approval.

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Pursley
Copley, US
Send a message
Feb 03, 2010 12:52 pm EST

A charge of $39.95 was placed on my credit card without my permission for a product I did not order. I want the charge removed immediatly.

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AdvanTech Inc
Annapolis, US
Send a message
Feb 04, 2010 2:32 pm EST

A charge has appeared on our Corporate Credit Card for something from Trend Micro dated 1/31/2010. We have not purchased anything from them and do not have any of their Virus Protection on any of our equipment. It would be appreciated if this would cease and desist immediately. We have no written notification or invoice from them either. Would appreciate immediate credit!

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Thomas H Herrin
Helena, US
Send a message
Feb 05, 2010 10:30 am EST

On 01/05/10, $44.95 was taken from our Visa credit card by Trend Micro. We are still recieving messages that our PC-cillin has expired and we are not protected.

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Laurie kephart Sibila
Simi Valley, US
Send a message
Feb 18, 2010 9:19 pm EST

I dont know the city or state or phone number. I dont want this anymore thety were renewing for $39 w discount now its 81.00 I could not stop it and then they say for 60 days only and I don't get the protection I keep getting pop ups telling me to renew again. I want my money back and I want to delete this from my computer. Bestbuy sold it last year and installed but i have no contact info it is a nightmarea

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Phillip Sisson
Venice, US
Send a message
Feb 21, 2010 2:49 pm EST

My creodit card was charged $69.95 on 2/3/2010 for services that I have not used in 2010. In fact Trend Micro software is not on my computer.

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disppoint
Durham, US
Send a message
Mar 18, 2010 2:19 pm EDT

did not request a new version of your product. However this morning at 4 am (don't know what time zone), my credit card was charged $43.05. I do not want this product and I want you to remove this charge from my account. I will give you one week to make this change.

I was consistently getting a message that this product was up for renewal, but I kept hitting the button for 'Remind me later'. I had no idea that you would automatically bill me for this.

Once again I do not want this product and I would like to have my credit card charge removed immediately.

Please send notification to my email address.

Thank you, Kay

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verizonbetsy500
Rockland, US
Send a message
Mar 21, 2010 6:42 pm EDT

my credit card was used without my authorization. i want my money back in my account immediately!

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verizonbetsy500
Rockland, US
Send a message
Mar 21, 2010 6:48 pm EDT

i did not order this product and i am filing a fraud complaint!

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Mrgie
US
Send a message
Mar 28, 2010 12:33 am EDT

I was reminded one month before my security service was to end, so I subscribed for another year (Thru april 4, 2011) . This renewal was to cost $39.95, but my credit card was charged twice--once for $39.95 and another charge from Trend Micro for $7.95. I would like a refund for the $7.95.

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Alisa L
US
Send a message
Mar 29, 2010 10:55 am EDT

I have a charge on my credit card for $44.95 from DRI*Trend Micro orderfind.com. I never ordered or confirmed this transaction. How do I get these charges reversed?

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Thomas Boyce
US
Send a message
Mar 30, 2010 3:03 pm EDT

Have not been able to download the security syster.

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miller957
Oglethorpe, US
Send a message
Apr 07, 2010 2:51 pm EDT

I had received a phone call from a guy cussing me out thinking i was trend micro up until i told him they had stolen money from me as well he thought i was the company in question. I called this number and was told i would be receiving a refund :[protected]...so call them and try to get your money back as well. good luck

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Yearly
Jefferson City, US
Send a message
Apr 28, 2010 6:36 pm EDT

While going throught by bank statements I noticed a charged dated 2/17/2010 for the company Trend Micro for 44.95 that I absolutely don't recall ordering and certainly never recieved a download for the virus protection software. I want my money refunded for this charge.

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kimmie36695
US
Send a message
May 10, 2010 3:31 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

If you use these guys, you had better keep an eye out for overcharges...Or charges for old computers that may have come preloaded with their services. We keep getting double billed...and now we're told they do not issue credits of any sort. They get snappy and want to make you get mad and just give up - but, DON'T! Make an official complaint, call the BBB...

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Jack M. Anderson
Brampton, CA
Send a message
May 12, 2010 11:22 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have a charge on my Visa for Trend Mcro's virus protection for my laptop. I cancelled this product last year, and do not
want to re-order. Please arrange a credit on my credit card for the $44.95 USAD charge ($48.60 CAD).

Jack Anderson

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judy ruge
Belle Plaine, US
Send a message
May 18, 2010 5:13 pm EDT

trend micro has bill my credit card without my permission.I am no longer useing their antivirius.also when it was time to renew on the 15th of may I chose NOT to.but the billed any way..I have no way to contact them.their 1-800 # is not valid.please have this company refund my account a.s.a.p

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Helena Garangana
AE
Send a message
May 25, 2010 2:11 pm EDT

Please reverse erroneous charge of $52.00 on my credit card transaction date of 13/05/10. This item was not approved by me. Please cancel any auto renewal. I am not a customer.

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Luis A. Martinez
Miami, US
Send a message
Jun 03, 2010 10:55 am EDT

Was double billed my credit card twice when I only ordered one product (coverage for one year). Ordered made on 4/20/2010 for $63.90 but billed twice that amount separately.

Luis A. Martinez
11377 SW 84th Street Apt. 219
Miami. Florida 33183

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    Mexico
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  3. Trend Micro emails
  4. Trend Micro address
    225 E. John Carpenter Freeway, Suite 1500, Irving, Texas, 75062, United States
  5. Trend Micro social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 18, 2024
  7. View all Trend Micro contacts
Trend Micro Category
Trend Micro is ranked 3 among 20 companies in the Antivirus Software category