TrueFacet review: TrueFacet did not issue a payment

Hello, I hope you will read this demand letter. I would like to bring to your attention the situation regarding Package Slip: 0000030, which contained a 1965 Rolex Oyster Perpetual Date 1500 SS Wristwatch with a Pink Diamond Dial, sized at 34mm. According to FedEx tracking, the package was successfully delivered on July 10th. However, since that date, I have not received any updates on the status of my consignment. I have reached out multiple times via email and requested updates, but unfortunately, I have not received any responses until Sarah's recent message. Sarah mentioned that your team had not received the package and was looking into its whereabouts. This is confusing to me, as FedEx confirmed the successful delivery. I want to resolve this matter amicably and without legal action. I trusted your business when I consigned my watch on TrueFacet, and I hope we can find a solution promptly. Before I consider pursuing a legal course of action, I kindly request your assistance in resolving this issue. I have sent you many emails but did not receive any responses. I have been waiting for an update since July 10th. It has been 4 months since then, and I have incurred financial losses. I trusted your business when I consigned my watch, and I hope for a swift resolution. Please carefully review my case and either send me my payment or return my consigned watch. Otherwise, I will have no choice but to report this matter to the court. Thank you.