Truist Bank (formerly BB&T Bank)
Reviews and Complaints

On 5/23/22 I was overcharged for a cash advance. The actual amount requested was 2500.00. I was only given $500.00. Exactly Five 100 dollar bills. On my receipt it says $500.00 due. But also says amount used from card was $2000.00. I have been back to the branch twice and also complained about this on the same day. I feel that someone is trying to keep my $1500.00. I would like a manager call to resolve before going to the local news outlet.

I did a wire of money transfer that turned out to be fraud reported it to the bank and the bank did nothing said because it was 4 days old they couldnt help me recover my money When I went in to the bank manager I asked him if he could look into this because of course you cant call these people when you call you wait for a hour or more then the person on the other line has no idea what your talking about the manager said he didnt see anything on the file so that meant they were not even going to investigate the is issue it was my problem not there problem This Truist bank has been a nightmare since they took over BBT What a useless bank

Hello! We are buying a house-the seller of the house we are contracted to buy had an issue with a lein. They gave the issue to Waynesboro, Virginia Truist (according to them) in early May, the last response they have had is May 13, 2022. We haven't been able to close because this has not been completed and no further explanation has been made (though both relators and lawyer and my husband have been emailing and calling to find out any information. My family (who have closed on our house and now have to be out in a week) is living in uncertainty (will we be able to close? do we need to find a hotel and store all of our belongings, what will that cost? With an immune-compromised child, living in a hotel is terrifying...). If anyone could just respond and give us a tentative timeline, then we can plan accordingly. If anyone could respond and even tell us that there isn't a timeline, then at least we know we are not yelling into a void. In times of uncertainty, the simple act of communication is a comfort that goes so far in the heart of a concerned mother...

Hi Truist Support Team -

I noticed several fees on my Truist account that I would like to ask for a refund on. I have been a loyal customer of Truist and hope to continue, but these fees are becoming really frustrating... Especially when there are now so many fee-free banks and it’s been such a tough year!

Can I get a refund on the $471.00 from my transactions below?

• 04-04-22 FT MYERS FL 3158 SUNCOAST CREDIT NON-TRUIST ATM FEE - 04/03/2022 - $3

• RETURNED ITEM FEE - 03/28/2022 - $36

• OVERDRAFT FEE - 03/23/2022 - $36

• RETURNED ITEM FEE - 03/23/2022 - $36

• OVERDRAFT FEE - 03/22/2022 - $36

• OVERDRAFT FEE - 03/20/2022 - $36

• OVERDRAFT FEE - 03/14/2022 - $36

• OVERDRAFT FEE - 03/13/2022 - $36

• OVERDRAFT FEE - 03/13/2022 - $36

• OVERDRAFT FEE - 03/13/2022 - $36

• OVERDRAFT FEE - 03/13/2022 - $36

• OVERDRAFT FEE NOT CHARGED - 03/13/2022 - $36

• OVERDRAFT FEE NOT CHARGED - 03/13/2022 - $36

• OVERDRAFT FEE NOT CHARGED - 03/13/2022 - $36

Thanks a ton,

Deby

Friday morning 2 counterfeit checks posted to my account which I had no idea they were not real instead of the bank removing them they took over my account and has had me locked from getting any of my money out of that account which has caused me emotional distress and financial hardship. I have been calling the Fraud team no help they refuse to let me have my money I have went into the branch and they said they cannot help me either I keep getting the runaround and nothing is getting resolved also they have taken out fees on the 2 checks which is illegal bc I never had access to the checks bc as soon as they posted them to my account, they blocked the account. Not to mention my employer had did a DD to my account as well. I am beside myself with turmoil and emotional distress and going through financial hardship and my lifeline is sitting in that account I cant even get gas or buy food or pay my bills that are due now a late fee is being charged I know as a consumer I have rights and I am going to pursue until I take this bank down for illegal practice.

I made a deposit a week ago tomorrow.. The person I saw @ 9am this morning it’s friday the 20th of may… (courtney) was the person I saw she blamed all of this on the system I say (no) human error in my eyes…the deposit I made was not a small amount been banking w/ bb&t 30 plus yrs, never have been treated so poorly before in a (bank)…I checked my account to see if the money went through the 24 hour system said it did on tuesday I think the 17th.. Few hrs later the system said I was in the negative (absolutely not).. I had been crying since friday night thinking the worst about my money I deposited.. She did not seem to care and that’s the energy felt 100% she told me to (calm) down as if i’m a (child).. She was very unprofessional to say that to me or anyone when very concerned about my deposit and still not resolved @3:15 on the 20th of may….

On March 24th 2022 Truist Bank - Miami Keystone location

opened for me a Bank Account ( REVOCABLE TRUST ACCOUNT) and a safe deposit Box - My Condition was that my Daughter has signature for the box, they said it is possible only if also my Daughter opens an account, what she did.

A few days later, i get a call from the Bank, Branch Leader; DAYANA ACOSTA LORENZO, INFORMING ME that she was wrong, my daughter did not have

access to my safe deposit box, I went to the Bank and closed my accounjt, i was refunded the 11,000.00 deposit , but not the 115.- Dollar charge for 1 year rent of a deposit box. I called and left messages many many times

Please help, Heidi Maso

On April 20th, 2022, I scheduled a bill pay for delivery by May 16th, 2022 to Deerfield Beach Utility. I received an email confirmation of this scheduled bill pay and have attached. On May 18th, my new utility showed the prior bill was not paid. I went to the Truist website and the client portal shows payment was scheduled, then sent on May 9th, and processed May 16th. The money has never come out of my account and the utility department was never paid. After 3 calls with Truist, being disconnected the second time without a return call of which I was assured of should disconnection happen, I am told by the 3rd representative the scheduled payment was never processed & no one is available that can give me an answer as to why. A request with Resolution Department has been made. I am supposed to hear back within 24-48 hours. I don't have any faith in their contacting me. How can I trust Truist bank in the future that my bills will be paid as scheduled? Why is their banking system stating this bill pay was processed and paid when it wasn't? This concerns me greatly. Unfortunately, I will now get charged a late fee because the bill is 2 days late.

My Father, who lives overseas, and has an account with Truist ( was with Suntrust and merged to form Truist), has not been able to access his funds from his accounts since February ( 3 months to current date)! He is not able to travel to US due to Covid and his age ( 80s), and has called and emailed repeatedly various members of Truist bank to find out how to wire his funds to him, and with no results . I went to a local bank and was initially given the wrong information for him to submit to get his funds wired to him, and then had to go back and re-explain the situation with documented emails, and then finally received some attention to the matter. It has been 2 weeks, and still no solution as he "waits" for information to be mailed to me . He is going through cancer treatment, and through unnecessary stress and the inability to access his money to pay for his treatments.

My account has been frozen and i have been contacting fraud department for 3-4 business days and no one is answering. I called every branch there is, went to the bank IRL and they said still said contact the fraud department, i asked them to get my money out, they said they can't until the account is unlocked, and they still wouldn't unlock the account. I have $200 in that account and i have things i need to do. CAN SOMEONE PLEASE UNFREEZE MY ACCOUNT THANK YOU.

I have had my banking account at BB and T since 2013 and no problems until the merged with Truist. Then this year 2022 I started having issues with the bank charges 36.00 for overdrafts which I know was no fault of my own. When I called in Feb I was able to get refund of 180.00. This problem kept occuring and they took out 580. o0 for overdraft. I ask them not to allow anything to go through but they didn't do that. My money was always accounted for and never short. When I called again the said they can't refund the money because they already did 180 and they can't do it but every 24 months. They admitted that they was in the wrong but that their computer wouldn't let them do it. This has caused me mental anguish and I had 2 personal loans that was depending on this 580.00 They took this out in 2 weeks. It is things like this that causes distress and makes a person go into deep depression. Somebody please help. I. Not rich, I'm a single mom going through a divorce and money is hard to work for and every penny we need.

I would like for truist to know that I think that they were a little bit hard on me for closeing my account like they did I have been with this company for more than 7 years I made one little mistake and it was not something that I did on purpose I received a promotional check from always money and I did not know that I needed to have a code in order to cash the check so I deposited into my account and about week later the company that gave me the check came back and took the money back out of my account but upon receiving this check I made to payment to two company that I owed money to so truist made up the different so that always money could be paid back witch was fine with me and that put me into overdraft and that was fine as well because I knew I had to put that money back into the bank asap. And I did right a way I did do that so I thought that everything was good so about a month later my account is block so I needed to know what happened so I go into my bank to see why I could not use my atm card to make a purchase nor could I deposit any funds into my account. And after going into the bank I spoke to a rep and she took a look at my account and she told me that my account had a block on it so I ask why and she told me that my bank think that I made a fraudulent transaction so they are closeing my account it was a matter of get ting a authorization for the check that I did not know I needed so I don't think that they gave me a fair trial my business I thought meant something because I been with thi bank for many years and had know problem and this move will really inconvenient I have my retirement gose direct deposit my bills are out of this account I know that there are rules that we go by but it was not my attention to try and defraud the bank I made a mistake and it was a mistake that I can't take back and I wish I could so try and help me with this matter if you can my email is [protected]@yahoo.com my phone number is [protected]

Truist vank has the worse service. They refuse to respond when filing a cimplaint. Truist stopped payment on my mortgage payment setup through the bill payment service with no authorization. Then I spent an hour on the phone with their bill payment dept to resolve. In afterwards they have suspended by bill payment. This is dishonest, terrible service. I have contact the better business bureau because of this unauthorized practices.

Truist has been charging $7.95 fees per month which i even did not sign up. I called truist and they had no idea why this is causing, told me its fraud and refunded but again next month charged. I googled and shows its subscription for Quiken something, I looked my account and did not see any subscription for anything. They dont know how to stop this. Please help.

Forgive me for the rant, but I'm pretty ticked off at the handling of the merger between Truist and National Penn Bank of PA. I used to have an account with the former account before Truist acquired them and now I've got nothing to show for from my left over banking/checking balance(s). I would gladly take an account through truist in place of my account but apparently they don't see my records in the system anywhere (old account number nor social lookups turned anything up) You'd think this would lead to some kind of paper trail of historical records of clients with National Penn. Anyway. I'm not happy about it and I would like to be able to regain my possession of the lost/liquidated funds (Something in the range of 1000+ USD) which I had left in the account for future use.

On 4/28/2022 I received an alert of possible fraud on my account. I contacted Truist's fraud department and let them know that the charge was indeed fraud. The rep canceled my card and told me that I would receive my new card in 5-7 business days.

On 5/13/2022 I called Truist to get the status on my card and was told that no card had been ordered and that they can order the card and it would take 5-7 days for me to receive or I could pay $30 to have it expedited. I told them that I should not have to pay for their mistake. I was then told that there was nothing they could do. I asked to speak with a supervisor and was told that there were none available but that they could have one call me back in 24-48 hrs. I said fine.

I called back a little while later and spoke to another representative and told her the situation. She asked if I had another debit card and I said yes for my other account. She asked for the number. I told her that there was no problem with that card and the account was fine. I asked again to speak with a supervisor as it did not seem like she understood anything I was saying.

She connected me with the Fraud unit supervisor where I was again told that they could not help me.

I contacted the nearest branch to me to see how long it would take me to get a temp card as I would be on my lunch break and I did not get off of work until 6pm their closing time.

It was after speaking to the branch manager that I found out that the second rep I spoke to had canceled the card for my other account!

Noone wanted to help, no one has access to any corporate phone numbers, the one listed on the internet is for a fax machine.

Begining March 2022, my principal mortgage balance has been in error. I was given complaint number #6634770, from a Mr. Ron Mathis.

He explained that he would contact me every 7 days, however; he has not. I have called repeatedly however; no answer and I have had to leave messages.

On May 1, 2022, I paid my mortgage payment and my principal balance was $59,772.67. The mortgage statement is dated May 3, 2022.

However, on my mortgage statement dated May 10, 2022, my principal balance shows $60,113.96.

How is this possible? Moreover, when will you provide me with a resolution for March and April 2022, mortgage payment errors? I have my statement copies also.

A check that was drawn from Navy Federal Union was drafted from my Truist account. I am not the maker of the check nor do I bank with Navy Federal. How in the world can another banks check be drafted from my account. Truist had me file a claim and acted as if it was not big deal, now I have to wait for my concern to be assigned to a claims agent so that I can receive my funds back. No accountability for their obvious mistake.

Brought a document that required my signature under notary, document is regarding insurance and I was refused. I have brought several similar documents without any issues to be notarized over the years and have never been refused. I have been banking with Suntrust now Truist for a decade. If I can’t go to my bank for a notary than I want a reasonable explanation as to why I was denied.

I have been a long time customer of BB&T. Since they have become Truist the customer service level is awful!

Trying to do a simple task, such as cashing a personal check requires a 30 minute wait in line to speak with a teller.

Well today takes the medal, I received a letter from Truist requesting a copy of proof of insurance for my husband and my Home Equity Loan we have with BBT&T. Well I emailed a copy of the new policy and then contacted the phone number in the letter for the insurance department. I spoke with Vincent, gave him all the necessary information and let him know I also emailed a copy of the policy to email address in the letter. At the end of our conversation he tells me he is unable to give me any information since I'm not on the LOAN! I assured him I was on the loan, he referred me to the Loan Department Customer Service number [protected]. I have now been on hold for an HOUR!

I contacted my local branch office, they were able to pull the loan up using my social security number and YES I'm on the loan. Your customer service agents need more training! Vincent could have gone the extra mile and asked for my social security number and been able to answer my questions. I built and managed large customer service department for years and never did we have a valued customer or new customer wait on hold for over an HOUR!

Nice line up of board members and executives, but those highly paid individuals are able to help the customers paying their salaries.

Thank you for listening - Diane Wyer [protected]