Tuff Shed
Reviews and Complaints

We purchased a shed from home depot in Bolingbrook Illinois and had it installed at 318 Karen drive-in Romeoville Illinois there are numerous problems with the shed the inspector will not pass the shed I have made a minimum of 8 phone calls with only one response back and was reassured that it would be taken care of that was on October 21st nothing has been done as of yet how do I handle this we purchased a very expensive shed that is unusable please contact me at [protected]

Had a shed built in 2017. I paid an extra $120 to level the shed. Two years later, and it is now un-level. Looked on their website and saw they provide leveling services for a nominal fee, and that's perfectly fine. Contacted the sales guy who I dealt with during the shed purchase. He never contacted me back (over a week now). I then contacted the company through their website to request their leveling service. They too haven't got back to me. Guess they don't think the request is worth their time. Be very careful doing business with TuffShed. If you need any after sales service, you will not get it.

We placed an order on July 31st for a 12'x12' Tuff Shed. We received a call from the Las Vegas office and were given a delivery date of August 15. On August 14th in the late afternoon, we were contacted by the same Las Vegas office and told we needed to reschedule because the crew doing the build was behind on other scheduled builds due to excessive heat in the area. We agreed and then found out the first available date they could get to us was August 27th. So another 12 days we wait. On August 26th, again late in the afternoon, the same lady from the same office calls to reschedule because this time she had no crew. Apparently, the entire crew had quit and the soonest date they could deliver was now going to be September 3rd. I have no doubts that we would have received another call on September 2nd asking us to reconsider. [censored]s!

I recently bought a tuff shed through Home Depot in C olumbia, Mo. I had the district sales rep come to my house to view my building site. He assured me there was no problem with the site. He later sent me a email stating I could be charged 125.00 leveling fee. When the shed was delivered and assembly was started I Received a phone call from Tuff Shed stating I was going to be charged 250.00, because 1 corner was to low. In my opinion I was deliberately ripped off by tuff shed. I'll never recommend tuff shed to anyone, or step foot into a Home Depot Store again.

I just discovered one of the door's hinge was missing several nails.. I contacted the "Warranty Support" on July 28, 2019. Mr. Johnny advised me to email him a picture and he will call me back on the next day. As of 8/2/2019, I haven't heard anything back from Johnny so I emailed him back who stated that he's out of town at the moment and will get back with me on the next Monday. Very unprofessional and bad customer service.

them that was unacceptable and wanted someone to come that week, so they rescheduled for 7/4/19.
• 7/4/19 Shed was installed but incomplete. I was told that someone would be back to complete.
• 7/7/19 Sent email reviewing items left to be completed, and included photos.
• 7/9/19 Received "generic" email stating they were aware of the issue and the need to reschedule. And received a phone call to reschedule for 7/16/19.
• 7/10/19 Sent copy of email to Shante Jones who acknowledged.
• 7/16/19 Sent Shante an email in the morning to confirm someone would be there in the afternoon to complete the job.
• 7/16/19 a different crew showed up and did some work but still did not complete the job. I was told that they would have to come back.
• Then nothing. No one was picking up the phone number I was given. Shante won't return my phone calls or emails. I called their main number and talked to a few nice ladies in customer service who tried calling the general manager and Shante. Was promised I would be contacted, but as of 2:30 8/2/19 I still have not been contacted.

THe door to tuff shed has not been able to close since initial installation. Service men came twice and the issue has not been resolved. This summer it got so bad that I can not close it leaving a big gap. Since it is outside, the gap leaves entry to squirrel and rodents to the storage area. I have shoulder and elbow pain, thus every time, I try pushing the door in, it does not get shut. My concern is when it rains too, the rain will get into the storage flooring when the gap is that big. I have contacted the local service number, but it it taking so long for them to get back to me.

I had my Tuff Shed TR 800 Series installed May 23, 2019. I had initially purchased a TR 700 series, but changed over to the more expensive TR 800 Series due to the higher roof line and truss structure. The TR 800 Series model at our local Home Depot also had a secondary storage area built in it that this series allowed. We found out while they were building it that due to the size of the building we had that a different truss structure had to be built. Why would I pay additional money for the next series up only to get less space! I have asked for reimbursement for the difference between the two series that I would not have paid extra for had I been informed of this minor detail in struss variances due to size ($615). My local Tuff Shed office has failed to respond to my three requests for reimbursement. Also the local Tuff Shed told the contractors building my shed to install the wrong soffits even though they knew they didn't fit and then tried to fill the 1-2" gaps with caulking! They are send a crew over for the third time to replace them like they should have done in the first place! My joists are wood rather that steel as the pamphlet reflects should be in place for my model. I was told this was done due to the size of the structure, but this is not told to you until after you purchase it. Feel like a bait and switch technique was used all the way around. My experience with Tuff Shed has been a nightmare!

I call 8:15 AM to request that the Shed door be repair. Door is not aligned correctly with frame. Causing the door to do not close and there is a gap oughn top of the door frame shed. If it rains the shed will get really wet causing damage to floor and walls.
The number that i call i 512-312-2375. I was told that someone should be contacting me . Now is 5:45PM and have not receive any contact.
I bought the shed on April 5, 2019. The buying was perfect but requesting Warranty service it has not been to plesant.

Purchased a Tuff Shed through Home Depot in Feb. 2019. The installers were great however the roof trusses did not fit properly and they had to rebuild them. Biggest issue I'm having is getting Tuff Shed to finish the job. They did not give the installers enough roofing material to complete the roof cap. Have tried several times to get them out to refinish but they only want to send someone out to do the work that is already installing another shed in the area. The first guy called on the day the job was scheduled and said they did not give him the material to do the work. Rather than him calling the factory, I had to call. Rescheduled another date. That date came and went without anyone calling or showing up. NOT IMPRESSED with Tuff Shed's customer service! I do like my shed. I just want them to finish it. Customer # 175308.

I received a phone call from Emily Tinaco from Tuff Sheds San Jose CA. Store the same day the Shed was installed. She wanted me to give them a great write up right away and it was already dark that evening. I told her that I will inspect the shed and get back to her.
I had 60 days to paint my shed or it would void my warranty if I didn't . While painting my shed I notice bent nails all over the outside of the shed, and I had to remove them and not just paint over them. Some of them broke off in the panels and I had to grind them out. All these nails should of been removed when the shed was being installed. I have a few pictures of the bent nails, but not all of them since I would of been an extra 3 hours taking pictures instead of painting. The vent was left broken, the door didn't close right, the gaps between all the wood pieces had great big gaps that I had to chalk in order to have the shed last. The nail gun they used was set very deep, so I had to chalk all those holes while painting. No refund was ever offered to me, and after several attempts to take to Emily, she never wrote back to me. I am very disappointed with the work on my shed. I feel since I had to repair hours of their work, I should of been refunded something, but never no contact from them. I also had to take apart the work bench they assembled because they used 2 pieces instead of a one piece top for the work bench . The two piece work bench was uneven. One piece of plywood was higher than the other, so I had to shim up the plywood to make it level. Also the door did not stay closed. I had a video but this site could not open the file. The door had to be slammed to stay closed. Not worth the $4, 500.00 they charged me. Be aware, not a good business place, look else were for other sheds.

After paying in full May of 2018 it's the end of Oct and it still has not gone through final corrections and inspections. The office is grossly understaffed and mismanaged every time you call they seemed to be so backed up and disorganized full of excuses. At this point my patience is at end and over with excuses I will make sure tuff shed knows this if it's not finalized quickly. I will file complaints on licensing, BBB, social media and publically. I'm done!

On June 18, 2018 I paid $7607.70 (the full price) for a Tuff Shed through the Home Depot in Hickory, NC. Since mid-July I've been trying to get the shed installation scheduled as promised without success. Communications with the factory location have been very poor. Now they tell me installation will be another two weeks away. This is simply unacceptable. We like the product, but delivery and customer service is abysmal. This is an immediate and urgent need.

I started insulating my Tuff Shed today. This is when I noticed the studs are not evenly spaced. Most are 16" on center, as they should be, some are 16-1/6" on center and at least 1 is spaced 17" from its neighbor. This was under a window and I am guessing it was done to save the cost of one 3' 2x4. Insulating the shed will now be far more difficult because of this sloppy workmanship.

After the sale I needed some adjustments with the new shed. They failed to show up for two appointments and left me hanging. Tried contacting the assistant manager several times but I got no response. Lousy customer service. Breach of contract. Complai shoulod be submitted too Consumers Affairs Department-Licensing Division.

Manager lied more than once stating they had tried to contact me to set an appointment but my Voice Mail was not setup. My voice mail has been set ups for years!

There are hundreds of complaints in the internet about this company. Unfortunately I did not check before I bought!

After many calls and a written contact they still managed to screw up the order. After waiting weeks for the she to be built, it was not built to agreed specs. Their product is very costly and is not worth the wait and missed commitments. Next time I will hire an actual
Contractor to build what I need. Not a company that takes you money, 100% three to four weeks before they build the incorrect building. Communication with them is like begging. They have no idea who a Customer is. This is a scam to float their business by paying weeks before they can deliver one of their standard products, as advertised.