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AOL review: Unauthorized debit withdrawals! 123

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12:00 am EST
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2/13/2007 -2/19/2007 debit withdrawals on banking statement that are unauthorized for unknown services. How did this company get access to my account number and get this authorized. I am currently unemployed and I need my money to survive. This is totally unacceptable!

123 comments
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Mike Thay
Oct 24, 2006 12:00 am EDT

I am receiving a pop-up when i turn on my computer asking me to verify my account info. This is very annoying. when i signed up with aol, i was told that aol would never ask me for billing info. i want this pop-up removed,i didn't authorize to put this pop - up in my computer. i want to know how to get rid of this pop - up. if you want updated billing info send me a letter with a aol letter head and contact info.

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Diane
Nov 06, 2006 12:00 am EST

Received AOL High Speed Offer in the mail. I called the number on the card [protected] on 5/17/2006. I was told if I signed up on the phone right then I would receive a $50 Visa.
I signed up. I have called back 8 times, the last time being today 10/17/2006 and again have been ignored. Supervisor Christie #60231 said she cannot call the AOL Corporate Office on my behalf because they are a call center and don't have any outbound telephone lines. Teresa Young of AOL Corporate Office had called me on Thursday 10/5/2006 and promised she would have an answer for me by the next day 10/06/2006. I have not heard from her since. I wasted my money calling Teresa Young at [protected] (AOL Corp.) today since Christie #60231said she couldn't call for me. Teresa Young has not returned my call.

Diane

Conway, SC 29526

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Lakisha L Moore REynolds
Dec 01, 2006 12:00 am EST

I had receive a over draft slip from my bank saying that twx*aol had taken 30.90 from me and i don't even have an aol account. I don't have money to just give away.

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Anne Greene
Dec 13, 2006 3:43 am EST

What is TWX*AOL, we have had 10 deductions from our account by this group, I don't even know who or what they are.

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Loretta Andrews
Mar 09, 2007 9:33 pm EST

The same thing happened to me, I received a notice from my bank showing an unauthorized charge from ever private card for $49.95, I immediately contacted my bank to report this case of fraud, I have never heard of this company nor did I authorized this charge to my checking account, I now have to get a new checking account number and order new checks, etc, this is very inconvenient for me and I just wanted to vent and let someone know how upset I am

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Marieta
May 17, 2007 12:00 am EDT

AOL Subscribed Internet service. I called their Support team for help and the man led me through some steps without telling me in advance he would disconnect my Internet service in the end. So, I was disconnected even though paid up to the end of the month. I e-mailed them, called them many times and mailed them a letter asking for a refund for the time remaining which I didn't receive Internet service. I have not received a refund or any response. It wasn't very much. But it was the principal of the matter.

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Rebecca Kauk
Jun 09, 2007 4:59 pm EDT

I too recently was scammed by this as well. They deducted $25.60 from my account. I don't even have AOL or don't use it.

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Portia Mayes
Jun 29, 2007 5:34 pm EDT

Around the 25th of June, I was charged $25.99 for AOL services. What did I purchase? I am NOT an AOL subscriber and want (need) my money back as I did not purchase anything off AOL.

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micah johnston
Jul 07, 2007 3:56 am EDT

AOL is unreal! I don't have any services related to AOL at all. I have Comcast High Speed Internet! My family has never had AOL. How did they get my banking information? Does anyone have a number to call about this? My bank is also stupid is somehow blaming me for this. They have never seen a charge from AOL on any bank statement before this one and they're blaming me. Aside from that they are upset that I am leaving their bank due to pathetic "security".

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Darrell Dalton
Jul 13, 2007 12:00 pm EDT

A company in Utah, selling adeprine Rx known under adiprinerx billed my credit card $84.97 for product we did not ordered. The credit card said it was a mistake and put request for a refund they denied it. They only have a P.O box 1638 American Fort, Utah, 84003. I called Al.D Enterprizes Hoodia they said it only is a bill for them sound fishy to me. The money is a lot to us when were , on a fix budget and handicapped. Can anybody help us please. Thank you. I'm sure there are others they have done it to.They have to be stopped, from folks like us, thank you, and God bless.

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Nancy O'Donnell
Aug 12, 2007 12:00 am EDT

Out of my own stupidity, I haven't checked my bank statements for some time and then I started seeing discrepancies when I went to the ATM and got receipts for balances. Needless to say for 11 months this aol has been ripping me off 23.90 per month and I've never had AOL. Not only that my ISP is peoplepc.com and they've been double billing me since 3/06, which they deny, but I have my statements to prove them wrong. What legal action can be taken to stop these companies and for people to get reimbursed for their losses? Advise smb!

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rose
Sep 04, 2007 12:00 am EDT

Personal bank account so far three deductions from my bank account by twx*aol, never gave my permission or my bank account # to this company... As of to date that i know of $92.70 has been deducted could be more .. I demand this be r3funded and any banking charges for over drafting my account making me think i had money when they fraudulently had withdrew it im stopping action at my bank tomorrow and getting a lawyer to sue time warner for recovery .. Im on fixed income every penny has to be accounted for, im an american this shouldn't be happening in our country by greedy ceo 's and businesses like twx*aol i want my money back plus some compensation for hassle ive been put through over this matter immediately i demand action against these people... Asap

Sincerely rose c taylor usa north carolina.

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Deborah Day
Sep 06, 2007 12:00 am EDT

I just noticed on my credit card that AOL TWX Service [protected] NY has been charging me $25.90 monthly for July, June, and May 2007. I don't know what this payment is supposed to represent, but I need to find out why I am being charged when I am no longer an AOL customer.

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Patti Newlin
Nov 28, 2007 10:52 am EST

I just had an unauthorized debit from my checking account for $30.90. Notified my bank and called AOL. It's like talking to a wall - if you can get thru to a real person. I picked the option that you can open a new account on and told the person I couldn't get thru to a real person any other way. He agreed to help me and file a fraud complaint with their fraud dept., who is to contact me within a week. First number is [protected]. Fraud dept is [protected]. From what I've read, you have to call the fraud dept and get nasty with them before anything is resolved. That's just what I'm getting ready to do. Wish me luck!

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steven kieth
Dec 02, 2007 12:00 am EST

After finding out that after all the promises from aol that i would get 8meg speeds after being a loyal customer for over 3 years now i find im being ripped off and am getting just under half the promised speed. POOR SHOW ME THINKS JUST ANOTHER NOTCH ON THE RIP OFF BRITAIN POST.

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Stephanie McIver
Dec 09, 2007 4:02 am EST

I do NOT have an account or screen name or any affiliation with AOL. I have fraudulent charges taken from my debit account from TWX AOL service, also. I will aggressively pursue this with my bank, Clark Howard, and any other support I can find. I HATE AOL. The nerve of them to subtract 25.90 from my bank account without authorization and the nerve of my bank to allow them to do this.Clark Howard.com says there will be forms coming to complain about these thieves, but I have not seen them yet. I will take any advice from anyone who has this problem.

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Jimmy
Dec 10, 2007 1:02 am EST

WTF? I just got charged from TWX AOL Service? I don't even have AOL and I haven't used AOL in ten years! It's been ten years because AOL always sucked and now they're making me pissed. I don't even used that credit card either because it's only used for emergencies. Can someone help me with this? I'm going to call my bank and blow a load out tomorrow. What makes me really really pissed is that I don't even use that credit card.

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Randy S
Dec 18, 2007 5:06 pm EST

This is the 2nd time AOL has bent me over and given it to me. I usually pay my credit card via e-banking, so I don't look at my statement very often. I just happened to look and there it was "TWX*Xdrive by AOL" for $9.95 a month. I immediately called my credit card company and they sent a fax to me to dispute the past 60 days worth of billing. I then called those ### at AOL and told them to immediately terminate this account. I agree with everyone "AOL SUCKS". I have never wanted anything to do with them and as far as I'm concerned TIME WARNER is just as bad. I would not trust them for any service what so ever. Just pisses me off that a company can get away with this. I'm writing to.

AOL LEGAL DEPT
22000 AOL WAY
Dulles, VA 20166

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Deborah L
Jan 23, 2008 10:24 pm EST

I have an unauthorized charge on my bank statement, too. It's been going on for about 6 months. When I made an inquiry with my bank they offered to stop payment for up to 90 days and investigate it, but ultimately, the burden is on me to get them to stop. I don't know how they got my bank account number. I never authorized payment through my checking account. My credit cards require substantiation that the payment is authorized. Unfortunately, MBNA Bank only offers to establish a new account which is a huge hassle if you have automated payments set up for utilities, insurance, etc. But, all of this aside, isn't this a criminal act? Shouldn't we be reporting this to a law enforcement agency? I will have my bank stop payment and investigate, but if this isn't resolved in a timely way, I will report it to the police and/or the FBI to see if they are addressing incidents of this nature. Good luck to all of you in resolving this problem.

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Margaret V. Perez
Jan 26, 2008 10:43 am EST

I have been receiving mail only with the understanding that it was a free service. I would like my money back as this was completely unauthorized. I would like answer back from you ASAP. If I don't hear from you within 5 days take my name totally out of your books as I will go to another service.

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linda teaster
Feb 23, 2008 8:07 pm EST

I keep getting 32.90 off of my debit card i have know idea for what but i am closing the bank account and this had better not happen again.. Linda teaster i know longer have aol as my internet and i havent for 2 months ,so i want this problem solved now. Thank you

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Joeme Martin
Mar 06, 2008 10:24 am EST

Need yoou to stop taking $495 out of my checking account.

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GWEN CR
Mar 11, 2008 8:11 am EDT

OH MY GOODNESS! ME TOO! DO NOT HAVE AOL, NOR USE IT, THEY CHARGE IT EVERY MONTH $25.90 ONTHE 28TH! WHAT DO WE DO? I AM CONTACTING MY BANK RIGHT NOW!

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kate
Mar 15, 2008 5:28 pm EDT

I was charged $59.+ for a service even the rep I called couldn't explain. I asked for a refund and no more billing but was told my aol has been cancelled a log time ago so it can't have charges made for it but yet I was charged this $ for something that doesn't exist. Okayyy, so next I will cakk nt credit card co. and find out what it's about.

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Kat
May 19, 2008 11:43 pm EDT

just got this charge on my account and don't know who has my banking information or how they got it! $32.50!

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Aaron Celio
May 28, 2008 7:21 pm EDT

I found charges on two of my accounts going back 3 years. They total more than 1500 bucks. I have never even had aol services. When I called aol they could not find any info for any account in my name, yet money has been taken out for over 3 years. Anyone have any advice other than balancing my checkbook monthly .

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Lydia Hillburn
Jun 15, 2008 11:52 am EDT

I also just tried to notify greendot pre-paid credit card that twx.Aol was trying to take money that I put on the card not them out in the amount of $77.88 for something I did not authorize. I seen these charges after it was declined twice. 4 days later after informing greendot the charges were not approved. Greendot still allowed this purchase 4 days later. This is my money that both company's did as they wanted Now what?

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Jesse Wright
Jun 22, 2008 10:03 am EDT

I was charged 25.90 on 6/10/08. I do not have a AOL account.how do they get your credit number, I called and they talk trash to me

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Richard Hughes
Jul 04, 2008 6:50 am EDT

I caught this bunch trying to bill me $25.00 for god knows what!

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George Snyder
Jul 14, 2008 2:14 pm EDT

On 6/26/08 Twx* Aol Service [protected] put a charge on my checking account the amount of $19.98. I Want to cancell this.

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Denise
Jul 18, 2008 12:04 pm EDT

I was charged $16.99 from my bank account for what I dont know I dont even use aol anymore I would like to find out how to get these chsrges removed and make sure I dont get billed again.

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Jerry Humphreys
Jul 21, 2008 4:15 am EDT

Just stop chargeing me

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Mary Pisch
Jul 29, 2008 12:00 pm EDT

I have tried to cancel my account several times and they want
me to reinstall the program to do it . AllI want is my money to stop going on something I don't even use or want

7-7 25.90

and several previos monthes

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LeRoy J. Fiedler
Aug 04, 2008 12:37 pm EDT

I am being billed through Discover Card for a service I no longer use for the amount of $25.90. Could you please correct this as soon as posible.
Thank you.

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Bernice
Aug 10, 2008 6:06 pm EDT

Delete all pop-ups. I am not interested in any of them.
Thanks.

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sharon trujillo
Aug 15, 2008 8:40 am EDT

this is an unauthorized rip off of my bank account, I want this stopped! you people are taking 32.90 out for what? I'm going to call my bank to have any further stealing!

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Josef Stanek
Aug 20, 2008 2:58 pm EDT

Those f**king ### have been taking $35.73 a month from my checking account for god knows how long. I want ALL my money back plus a very large sum for punitive damages.

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muriel
Aug 20, 2008 6:17 pm EDT

TWX*Xdrive by AOL have taken 53.37gbp from my bank without notice or authority by myself. i am a single mum and carer for my elderly father. i get 90. 00 per week to survive i only had 40 in my account to feed my daughter and father and keep electric and gas please aol i need this money back and beg of you to reinburse my account. its a struggle coping on government benefits without this deduction. please please please give me back my much needed cash...

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Evelyn Kish
Aug 25, 2008 12:23 am EDT

Somebody please help me, I am a server and struggle with bills as it is... Aol *twx has been taking 25.90 from me every month and its been bouncing my account costing hundreds of dollars! Please, someone write me and tell me what to do! I Call and they are mean to me, my bank is still charging hundreds from my savings in overdraft charges! I need some serious advice here- where did they get our info?

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Evelyn Kish
Aug 25, 2008 12:47 am EDT

I want my money BACK! 3 years worth of 25.90 charges sometimes once a month, twice...ect! I get my money back, or contact every news, media, police station, court- Lawyer untill justice served for alllllll of these people who have had money stolen from them like me- this is bull!

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