AOL review: Unauthorized debit withdrawals! 123

TWX*AOL showed up on my bill last month. I called AOL to complain & have them take off the charge. They couldn't help me since I didn't have an account number...since I don't have their service & did not charge any service. It showed up again this month (I thought perhaps it was a single time charge- WRONG!)HOW! did they get my account info?! What a scam. I will be using the fraud number given on the first page of this complaint & pursue this legally if need be. I am also calling the Business Bureau and the local newspaper about AOL & Time Warner (found out that TWX = Time Warner from this complaint site...I had no idea!).
Good luck to others who are being taken advantage of...let's take them down!

I tried the AOL number about fraudulent charges & got computer message after computer message to finally be told to call back tomorrow during business hours. I then called my Discover card & they were wonderful. Luckily I caught the charge after the second time, within a 35 day period, so I will be reimbursed by Discover for the entire $51.80 on my account. They asked if I wanted to change card numbers, but instead I asked for Discover to block all AOL charges on my card. They were more than happy to do that & will fight the AOL charges themselves. I told them that I intended to report this to the Better Business Bureau and they helped further by giving me the 800 number.
Thanks Discover for giving me a happy ending!

we had aol internet provider some years ago.they started taking money out of our account when they should not have been as i stoped there service i then lived in dartford kent and had virgin services then just found out today that aol is still taking money from my account causing hard ship in charging for a service they dont supply and also major bank charges the bank is ok but not really helpful many thanks D.BAKER

I too have been charged for two months for unauthorized charges for AOL services and do not have a phone connection. I only use my AT&T service wireless. I demand a refuind for these unauthorized charges to my VISA account.

On August, 22 I was charged 11.99 which was correct. On 9-17 I was charged 49.00 which is not correct. Also, On 9-22 I was charged 19.88 this is not correct. I do not owe these last two charges. Just what are they for? My monthly statement should be 11.99 is my original amount, this I owe. I expect a refund on my statement for these other 2 charges.

Jesse Greene

I was charged $ 25.9 by this company. How can I prevent it from charging me next time?

Please note that I have been charged 32.00 a month for over 1 1/2 yrs for aol serive I never knew I even had or ever used. I want this to stop immediatley and reimburse me as sson as possible. I am notifying the Police and consumer affairs dept. I had requesed this to stop numerous times. Please give this matter your prompt attention. Leonard Wuensch TWX*AOL $32.90 a month. My e-mail is lennaz26@yahoo.com

I have cancelled my contract with AOL approx 6 months ago as we were moving home.
I have phone, emailed and written to them but they are still
drawing £9.99 per month on my credit card.
I have been given a cancellation no. but it made no difference. The bank say they cannot cancel the charges. Even if I cancel the card and take out another the charge will just be transferred. How the hell do we get rid of AOL!

Well! Today i filled a survey from "walmart" and it said that i had to put my debit/credit card with the 3 number of the back and the pin number also. So i did, and now i check my balance and i have that TWX AOL Service with 2 charges of U$1.00 each! I just reported to my Bank and waiting for the answer. people be carefull!

I have been waiting for weeks to get the papers from this company so I can get my money back. When I call its so hard to get through to them. Is there anyone who can help get to the right people so that these unauthorized payments will stop?

I have the same problem as many others I see here with AOL charges on my credit card. I see a definite pattern here. I'm wondering what to do next. Foolish as it may sound, I gave an AOL billing rep. my credit card info over the phone, to receive the user name and password of the mysterious account I'd just become aware of, in order to hopefully gain access to cancel. Hope it works better for me than others I'm reading about. I also would like total refunding. It would make sense that if they had seen no activity on that account during the 13 months in question, they would have to reimburse me. Or am I just dreaming?
Thanks for your input,
Brad

On 2/16/09 Twx* Aol Service put a charge on my checking account the amount of $11.99 I Want to cancel this. All I want is my money to stop going on something I don't even use or want that.

After 30 years of the same mailman, for some reason they changed mailmen routes.The new mail personputs all my mail on the mail box carrier and with all the recent wind storms we are getting, my mail is all over the yard & street.I asked the new man to put the mail in the mail box, now he forces everthing into the mail box including magazines which destroys some of the mail.Can't he just put the mail in the box and the magazines on the carrier like all the other mail people.I hate to tell him for fear he may do something else stupid. Thank You
Dom. P. Sinisi

P S/ Would like reply.

"E" Mail address is Kandi1937@aol.com

what can we do to stop aol from doing this to all of us?

REPEATED UN-AUTHORIZED DEBIT CHARGES

this just appeared on my bank statement no idea what this is will definitly dispute it at my bank

What are these $32.00 charges I get every month? My husband just noticed them and is livid. I have been charged for a long time. Stop these charges and please respond Karen and Kevin Kean

WHAT IS THIS 25 DOLLAR CHARGE ON MY DEBIT CARD. REDICULOUS! HOW DOES THIS HAPPEN. THEY R ALLOWED TO TAKE 25 DOLLARS WHENEVER THEY WANT. I WANT ALL MY MONEY BACK THAT WAS TAKEN FROM ME

I just got my Bank statement and saw that they took $32.90 out from TWX AOL.
I don't want this charge on my next statement. I don't know what it's all about.
I had gotten free AOL for a long time. Since my computer crashed, I have been getting charged again.
Jeanelaine1@aol.com

Over here in America we have many TV news stations that do Investigations on behalf of customers & consumers. Maybe over in England you can contact the media and get them a lot of BAD PUBLICITY. If you can't do that, them go on facebook and start a facebook page dedicated to people who are mad at AOL. Get creative, get even, good luck. With all the resources available on the internet these days, maybe you can enlist other people in your cause. Try writing to your local newspaper --letters to the editor and ask for suggestions from the readers of the newspaper & give them your email address in your letter. I for one, am like a dog with a bone & if someone does me wrong, I get in their face until they do the right thing.
I also do not suffer fools gladly. I wish you good luck & success.

The company twx aol services made some withdrawals from my bank account without my permission.

I am seriously considering dropping AOL due to the offensive way they present the ads. It is difficult to read your emails, etc with things flashing before your eyes constantly. I don't pay to be harrassed by advertisers constantly. They have shortened the email pages so much, it is impossible to see pictures from friends etc - you have to keep scrolling down to see from head to chin.

I work at a bank and I see these charges all the time. If it is something you DID NOT authorize, go to the bank and put a dispute through. It takes a little bit of time for them to investigate, but it doesn't hurt to put it through. If the charges overdraw your account and you get charges, alot of times with the dispute you can get those charges back as well. I doubt you will get through to aol or whatever this fraud is, but if your bank goes for you, it will be easier for you.

Like many others I have been charged by AOL for services I never asked nor received. I am in the process right now of trying to get the charges removed from my BoA credit card.

AOL has the most piss poor service anywhere. Overnight they just decide to cancel my access and account without notification or reason.. Then when I try to contact their so called customer service it was like talking to a clown in a circus--they had more excuses they Reagan had jelly beans. I would not recommend AOL what any reason. I hope and pray they go belly up permanently

If you are fed up with the piss poor customer service of AOL go to the 'Federal trade Commission' website and file a formal complaint. Law Enforcement agencies and Better Business bureaus throughout the United States has access to this program as well as the Security and Exchange Commission and if enough complaints are filed, the parent company will either take notice and do changes or just dissolve this piss poor company

You're not going to get anywhere with filing a complaint against AOL for any reason. You're wasting your time. There are a thousand ways to contact AOL - the easiest way is to chat live with an agent when you are online. AOL is a giant with endless resources. Get over yourself because you are nothing in their eyes and the FTC has more important things to do like chase down real problems, not someone who is upset with a customer service issue. If you don't know this already, learn it now.

I WAS JUST BILLED 103.60 TO MY UNEMPLOYMENT CARD I HAD AOL IN THE 90 SINCE FREE EMAIL IS ALL NOTHING MORE ALWAYS HAD DSL THEN CABLE NOW I STILL HAVE HIGH SPEED CABLE REALLY WHO WOULD PAY 29.99 A MOTH FOR DIAL UP ARE THEY SERIOUS THEY STILL IN BUSINESS IST TIME I CHECKED MY EMAIL YESTERDAY SAYS YOU HAVE NOT LOGGED IN IN 6 YEARS PLUS SO I MEAN IT WAS JUST AN FREE EMAIL AS I NEEDED AIM THERE INSTANT MESSENGERV THEN I NO YOU HAD HAVE THERE EMAIL I THINK SOMEONE MESSED ME OVER I TALKED LIVE CHAST BILLING HEY SAID SHOWS NOTHIND BUT MY UNEMPLOYMENT ACCT LET THEM TAKE IT AFTER I TOLD THEM NOT TO ITS SAYS CHECKING DEBIT BY LAW I READ U CAN HAVE ANY AMOUNT HELD IF IN DENIAL IOF THE BIKLLING CHASER LET IT GO 103.60 I ONLY GET 175.00 AFTER 189.00 CHILD SUPPORT AND MY COX BILL PAY 29 WEEKLY SO IT LEFT ME THIS WEEK THAT I WAS SAVING 100 A WEEK FOR CHRISTMAS COMPLAIN TO CHASE TO MUCH THEY LOCK THE ACCT AND THEY THREATEN ME TELLING ME I WILL NEVER TOUCH MY MONEY TILL JANUARY I AM P OFF WHY GOVT WENT THROUGH THEM I HAVE AN ACCOUNT ELSE WERE JUST EASIER TO USE THERE CARD I FOUND OUT MY BANK TAKES 5 DAYS TO PROCESS THEY TAKE 1 DAY SO I WISH SOMEONE HACK AOL CRASH THERE WHOLE SH.. T I CANT BELIEVE WITH ALL HIGH SPEED PEOPLE ACTUALLY USE DIAL UP TIES UP THE LINE MORE EXPENSIVE THEN DSL ANYWAY OR CABLE CABLE PACKAGE IS 99.99 THAT'S HD TV, PHONE AND HIGH SPEED WIRELESS INTERNET YOU PAY 29.99 AND TAXES OUT THE YANG SO ITS AROUND 40.00 A MONTH REALLY DIAL UP IS A DINOSAUR U THINK THE BANK SEE 103.60 AS I SEEN SO MANY COMPLAINTS ON UNEMPLOYMENT POPPING UP SAME AMOUNT BEING TAKEN SAYING TWX*AOL 103.60 YOU THINK THEY WONDER WHO PAY THAT AMOUNT IN THERE RIGHT MIND WHEN U SIGN UP FOR CHASE ONLINE THEY ASK U PUT BROADBAND, DIAL UP ALL THAT FOR SOME REASON . I BET THEY LOOK AT IP ADDRESS ITS NOT MINE MY LAPTOP I HAVE HAD FOR YEARS JUST UPGRADED ALL MYSELF SO I SAY SOMEONE GET AOL BACK WE ALL SIGN PORTION AGAINST THE COMPANY SEND TO MICROSFT, APPLE LET THEM KNOCK THEM OFF THE BULL INSTALL THEY PUT THEM ON HERE THEY PROBABLY SNEAK IN AN STEAL YOUR BANKING INFO THROUGH BACK DOOR I AM SETTING UP A SEVERE WORM I MADE IN SCHOOL 3 YEARS AGO IF THEY COM THROUGH THE BACK THEY WILL BE SCRE... AS ITS AN ALARM I SAY THERE FAULT THEY TRY IT OR ANYONE IT GOES RIGHT TO THE BIOS STARTS THERE SO COMPUTER HAS PROBLEMS WITH AGP THEN ALL DRIVERS FOR WINDOWS START ERASING ALL DRIVERS FROM MAIN FRAME OR THERE OPERATING SYSTEMS AS BEING LINKED THEY BE NO SECURITY AGAINST THIS WORM AS ITS NEVER BEEN RELEASED EVER AND I NO IT WORKS WE TESTED IT IT IS NASTY I GOT AN A PLUS ON IT AND WANTED ME TO DESTROY IT IO BACKED IT UP AS A BACK DOOR TRACER AS HAS A LOCATE ER LEAVES IMPRINTS ON ALL IT TOUCHES SO THAT'S THAT SEE WHY SOMEONE TRIED SHUTTING THEM DOWN IN THE BEGINNING OF THE 2000 'S THEY GOT WHACKED DITS DUE TO SCR..G WITH WRONG PEOPLE THEY SHOULD JUST LIE DOWN AN SHUT DOWN THEY SUCK AN ANYONE USES THEM DOES AS THEY PAY FOR A TERRORIST GROUP AS 90 PERCENT ARE FROM IRAQ THAT'S WERE MOST AOL SERVICE IS WHY WE GET BILLED .they WAS BEING WATCHED FOR MONEY TO THE LADIN FAMILY AS THEY OWNED 30 PERCENT SAID WAS SEIZED I DOUBT IT AS HIS FAMILY HAS NOTHING DUE SUPPOSE WITH THIS MESS.They say guy smoking a joint supports them ok 99 percent grass is grown in the USA its a fact 100 percent fact all a mirage smoke screen blind us from the truth as AOL be sending billions over the years since early 90 30 oercent big number they was big i still used dsl by verizon as my mom then i was 16-17 use make me as was tieng up the lines dial up worse thing invented you might as well go buy webtv people OK that's what you are getting OK why buy 3, 000 computer put it on dial up damn waste of cash . since: jimmy the kid

AOL continued to bill me for almost a year after cancelling them. I would call and go through a couple hour hassle being passed from one clown to the next until finally they would say that they were sorry and wouldn't bill me again. A couple months later, they slip in a charge again. This went on a couple times before I had my bank cancel that card just so they couldn't bill it anymore.

I've noticed this:
It takes 5 minutes for them to sign you up and get you going.
It takes so long to cancel that you are tempted to 'give up' throughout the process. This is what they hope for.

I have been charged twice now for $25.90. I do not use AOL. It was installed in my computer when I purchased it, but I never expected a charge to show up. How do I contact these "people" to get them out of my bank account?

On 12/06/2009, a "debit purchase" from TWX AOL SERVICE was charged to my checking account in the amount of $51.80. This is not a withdrawal I authorized or a purchase I made. I have never been a paying customer of AOL.

I have beentrying to stop this amount being withdrawn form my checking account for years. have gotten no response or action. Thanks

TWX (Time Warner) does this practice with magazines too, I just filed a complaint about that not long ago.

I also am having problems cancelling the amount deducted from my account for something I did not order nor want.

There is no help at "Live Help." It seems they either have a book with standard responses or have them in memory.

They absolutely refuse to help with or admit to problems on their end.

I just spent four days trying to resolve a specific problem with their Easy Designer area for web pages.

Do not use AOL. They may be the biggest -- but there is no customer service.

My wallet was stolen I immediately canceled credit cards. AOL then abruptly canceled my account. Before I was sent a replacement, AOL sent me a notice canceling service.

Other companies have mailed notices informing me of the need to supply a new credit card account number, while at the same time they continue service.

Bad manners at AOL.

I gave notice in October to quit AOL for November 1. Three months were left on my yearly contract and I asked for a return.

I had to call numerous times. I was put on hold, cut off, and given the run around. Finally they gave back $29.90. This is a joke. They told me they had a cancellation fee and that's all I was due.

Someone should look into their business practices and they should be fined.

I just sent letters of complaint to CT BBB and Synapse Group, Inc another name for TWX Magazines. I'd like to know what criteria CT BBB used to rate Synapse Group/TWX with an A+ rating as a business. I also want to know how TWX obtained access to my account and if 3rd party is involved, who the 3rd party was. I never signed up for magazines. I began to get a slew of magazines after I moved to a different state. I checked my bank statements over the past three years, responded to the number offered to TWX Maganzines and tried to cancel out via the number yet the magazines kept comin and the charges continued to be withdrawn. I've called, written, and complained to Synapse Group to stop TWX from withdrawing money from my account. I requested CT BBB to investigate the company (companies) involved. Trickinery is no way to do business. But even more, withdrawing money as a business through unauthorized or 3rd party means is illegal. The secret service is the next step to stop credit card theft nd bank card thef of my monies. That's the route I'm going. If that does not work, an attorney is worth the cost of satisfaction with the idea of being not only reimbursed but stimulating a class action suit filed against the state of CT BBB, the State Attorney General's Office in CT, Synapse Group Inc, and TWX Magazines. This might even be considered conspiracy to defraud by the CT government and business bureau as well as TWX since no one has done anything to stop the unauthorized or 3rd party credit card/debit cad access. Access to my account by this company has become a permanent annual withdrawal that I don't seem able to stop from my end and I've done a lot to try to stop it. I need some help from above.