Ubisoft
reviews and complaints

So i have been trying to gain access to and old account, which had been locked due to inactively and related failed attempts to log in. After speaking to many different support agents at ubisoft some of which were useful others less so. i explained to them the account email has been hacked and i dont have access to it any more, provided them with more than enough proof the account and xbox account linked was mine. to be told you need to gain access to this email for us to unlink your xbox account. so i contracted Microsoft support who bent over backwards to try and gain access to the email even escalated it to there upper management, which Ubisoft refused to do. Microsoft confirm the email address was mine but as the email had been hacked and all the details including the security details had been changed, so they suspended the account indefinably, even they dont have the ability to gain access to the account. After explaining all of this to Ubisoft they still declined my request to unlink my xbox account from an inactive Ubisoft account.

My email address changed and I forgot my UBISOFT login password for the games platform. I was asked to provide a screenshot of a cdkey I had purchased as proof of account holder but i do not have this cd key anylonger. I was told if i cannot produce this evidence then I cannot have access to the account.

I cannot go through the change password route as it sends the request to an email I no longer have access to.

I cannot change the email address as i do not have access to the account

I cannot access the account as dont have the cd key for any of the games i have on UBISOFT.

In effect UBISOFT is blocking me from playing my games i have purchased on their platform. I asked if there is any other ways to verify this account and was told no, after which the agent ended the chat.

My email address is david.[protected]@btinternet.com. This is not the email address associated with the UBI account.

Hello ubisoft,

On the 2nd of July 1206hours growtopia time I was celebrating my birthday with my friends in his world I was chatting with them, but as I was explaining about how the heroic tights of prevention works (an item in growtopia)

I was issued a 730days ban on my account my account growid is: Takogi the ban was resulted because one of my alternative account (growid: Takagi3) was banned causing all growid connect to my email (damian.ong.[protected]@gmail.com)

To get suspended

The account though wasent active at the time and was just an account to store growid names incase I want to switch my growid it wasent doing anything illegal and gad been offline for almost a week 2fa was also enabled on (growid: Takagi3) so it wasent possible for anyone to enter and I had receive no email about it. Eventually I had tried to think of anyway that why I could have gotten banned but couldn't have tink or had done anything wrong I suspect that this has been resulted to a false ban by the auto ban system and contacted support for help please unban me I didn't do anything wrong I've been playing this game for so long and it's a pity that I would get suspended for no reasons at all

It took the 100 points, and did not deliver the product. Luckily it did not charge me but it kept the hard earned 100 units. And I have tried to get them back but the incompetence and unrealistic demand of "proof" shows their incompetence.

They want to provide the order placed and the 100 units processed but since it never went through, it just hanged, buffered forever and then failed. It took the 100 units. I've tried several emails with them but get always another request or the same request. Total insanity and reckless mediocrity in their customer support.

Its come to my attention that my account has been hacked/lost.

I have tried to gain this account back today with all the proof I have in which I will attach beneath.

I have lost Far cry 6 Far cry 3 AC Black Flag Ghost Recon Breakpoint and Ghost recon wildlands.

There should not be any reason for this.

I have been trying to get Far Cry 5 on my pc because I wanted to replay it with my friend. I tried to just download it on my pc off of game pass on the Xbox app, but it says "not available" so I tried going on Ubisoft connect and realized I didn't have the store page to even look to see if I could download it on there. I tried to log in using my Xbox account, but it says the account isn't a thing, so I made another account and there was the store page. and I thought "ok ill just link my Xbox account to this account." It said that it was already linked to a different account which I assumed that it was the account I logged out of earlier, so I checked, and it was not linked to that account either, well those are my only 2 accounts.

Pre-Ordered The Settlers

Game was then apprently delayed, no further informtion or customer support available, no customer care at all, left to find informetion for myself, requested refund via the guidelines on the Ubisoft website this was declined, even though as per Ubisoft terms and conditions, the pre-order has not been delivered.

Reason for cancelling, I do not believe the game will be released owing to the silence from the developer and total lack of customer care or customer support.

good day I have such a problem I bought on steam game assassins creed odyssey only when I want to run it so it throw out the table in which it is written this

could you please get rid of tking it allows toxic players to ruin the experience of the game, i get it comes across as realistic but in a multiplayer game with a vas variety of players it is unnecessary and honestly [censored]. also with bravo packs could it be possible to remove common and uncommon items, i don't really want to spend 14-22$ on the battle pass to only be getting greens all season, i get it is supposed to be a little bit better with the chances of pulling good skins, it also kind of feels like a scam to be spending money for bravo packs only to be getting thing i could get from alpha packs. also with console could you try and push to ban xim players as it is severely unfair for authentic controller players trying to rank up.

hi i spent money on roller champions, i spent £3.99 on 500 Wheels to buy some boots and i had linked my account to my pc account and all of my data got erased including my ps4 account which i originally had the boots on. all of the fans also got erased and hadnn to start the whole game from scratch.

It is all about same.

Bad written app, that let's you buy a subscription, while being registered and stating, that you are in a country, that is not eligible. That is not fair, tricking your clients into paying for nothing.

Awful support, that is unable to see the cause of unavailable service and trying to put the guilt on the buyer.

Incompetent and unprofessional assistance. Are you even checking the links, you are sending? Terms are not available at the link you have provided.

I am sick of Ubisoft.

Will repost this, I have some free time.

Thank you for nothing.

Dear Sir / Madam,

I have a account registered with my email of which entered correct authentication codes from google and had not had active in account and somehow saying now active after been disabled after a update at 16:00 pm today and as not active for over a year please correct this error the registered email is [protected]@hotmail.co.uk. As would appreciate sorted as soon as possible and error with account access, look forward to hearing from you shortly.

Yours Sincerely,

Edward M Lockwood

This game is worse than anything I have ever played in the sense that at least in any other game tapping a drone with a truck won't immediately kill you and blow up the truck into a fiery explosion of death, I refuse to buy any of your products unless you let your demented employees go to at least kindergarten to learn common sense

i've just lagged out of an unranked match and as i load up the game again i press "re-join unranked" just for an error to come up which stops me from re-joining. Now i am banned for an hour for something which was out of my control.

My username is AuntieTheresa69, unban me. Thanks Ubisoft.

everytime i try to play with players in for honor muitlplayer on Ps4 i get in the session then get kick of lost of connection to the server even though i have connection to the server

My email for my account wasn't typed correctly and needs a change. Please help. I accidentally typed, "t" then my email. I need to remove the letter "t" at the beginning and just have my email.

I was playing extraction mealstrom with me mate of mine, then the next zone would't load in, and then my game crashed, best part off it lost all of my xp and lost my operator, and I am banned from playing an online match with me mates because your game crashed on me, just fan-[censored]ing-tastic

bye

Attempting to connect my xbox account to my ubisoft account, been told by someone called "Ubi-Sintrax" who is unwilling to help that my ubisoft connect account is linked to another xbox account which I have never linked and is unwilling to help me! And then almost immediately the chat ended without any conclusion and im still left in limbo.

after playing Team death match for a while starts glitching ,at foot steps are gone, then gun fire sound persists, then finally no audio what so ever.this graduallyb happens after playing three or four tdm's,,

The fact that you are expecting customers to pay an additional $40 for a DLC to a game that costs $120 for the season pass It outrageous. I have been a long-time fan, but this is just greedy. Dawn of Ragnarok might be a long DLC, but it is still a DLC, not a full game. I paid $120 on release so I could have the season pass. Now If you buy the same game with a season pass included it is only $60 and Dawn of Ragnarok is included. Wrath of Druids and Siege of Paris was not worth the additional $60 and then to charge an additional $40. for a single DLC is not ethical!