Ubisoft review: I am not satisfied with the service being provided.

I recently purchased Assassins creed odyssey on steam on the 6th of April 2024. Unfortunately unlike almost all over games on steam this requires me to launch an additional launcher to run the game and this launcher needs to be logged into with my Ubisoft account.

The problem is that I do not know my Ubisoft password. I decided to click on the forget password option and have a recovery email sent to my email address.

It has been 24hrs since I requested this recovery email and I have tried multiple times. Not a single email has been received. I have checked my Spam/Junk folders and have performed a global search across all folder's for any Ubisoft emails and there is none.

I can log into my Ubisoft account using a web browser becuase Ubisoft's website allows me to log in with my Xbox account which is linked the same account. I have confirmed that the email address on my Ubisoft account is correct and up to date. I have checked to see if I can find the recovery emails using Microsoft's web based Outlook portal as this is an Outlook email address and still cannot find the recovery emails.

I have submitted a support request ticket on Ubisoft's website "Ubisoft Case Number: [protected]" however when I go to look at my active tickets there are none listed at all and I never received any kind of email confirmation that one was raised.

This is becoming beyond a joke now. I don't think I remember ever experiencing such a poor level of customer service in my life. Ubisoft doesnt even have a live chat feature or even a phone number to contact support so I'm pretty much stuck.

They seemingly have taken my money and have no interest in ensuring I can play the product I have purchased. This is a level of customer service bordering on contempt and I think I finally understand what Ubisoft's director of subscriptions, Phillipe Tremblay meant when he said "Gamers need to get comfortable with not owning games".

If this is what the future of gaming looks like and what a lack of ownership really means then I I'm afraid I will certainly never be buying a Ubisoft product ever again, and I will certainly be advising anyone who will listen to follow my example.

Email associated with Ubisoft account: [protected]@outlook.com

Ubisoft account id: thecookiejarkid

Ubisoft Case Number: [protected]

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