Ubisoft
Reviews and Complaints

Fix your [censored]ing servers, please every game I get sudden spikes of over 1000 ping. Retarted isn't it? And its your [censored]ing [censored] we all have to put up with, I have full bars in wifi, right next to my router and have a rog rapture ac5300. So fix your [censored]ing servers. Every single day I have do to deal with your [censored], everybody does. I dont care how you do it but its retarted. I dont know how you think you wont get complaints about your servers.

My phone had to be replaced and that meant I lost the google authenicator for 2 step verification, and I set it up long enough ago that I can't remember what the codes were. I submitted a request to have it disabled on Thursday 14th February 2019 at 11:32 UTC+0.
Initially I got a response within five hours asking me to confirm my account with an Email, which I did the next day, Thursday 15th Feb.
Since then, despite getting a return email from their automated system acknowledging my email confirmation, I have had no further communication with anyone at Ubisoft despite repeatedly stating that my issue has still not been solved, which is causing increasing worry about accessing my account and games, with it now being over a week since my complaint was even acknowledged.
Case Number [protected]

I play ranked and occasionally I can lag and I will admit that, but when I have great ping and a strong connection with my ethernet cable, and still lag out, I have an issue. I just recently got an abandon from my ranked games because of false connection issues and would like to ask for the abandon to be lifted or explained as soon as you read this

It has been days since I logged a ticket for assistance getting into my account and disabling 2 step verification so that I can add it to authenticator on my new phone. They sent me an email to verify my account which I did and after 2 or 3 days of trying I was able to get into my account, however when trying to disable 2 step verification, the screen just loads and nothing else happens.

I am not happy with their lack of response, this to me is an urgent matter as if anything should happen to my PC in the meantime it means I will be locked out of my ubisoft client and wont be able to access my games (which I paid for).

Therefore I wish to take the matter further...

Ubisoft:
I have had nothing but trouble with your company, painful issues with games such as access being denied for example on watchdogs2 - the actual issue being that the anti cheat service you use had detected my lighting software as a potential threat.

you insist two step verification is turned on and now you will not even allow us to play ranked games on Rainbow Six Siege without having it on. Madness! I had tried two step verification before an it was an absolute nightmare that's why I turned it off! But I wanted to play ranked so what choice did I have? Anyway, I receive my email verification and enter my key. Not accepted. Try again. Not accepted. Locked out... Meanwhile, no other emails. I make the point again, 2 step verification to play ranked? Are you having a laugh? Just another reason we all hate Ubi. (Not to mention the less than desirable servers).

I brought watchdog for the PlayStation 3...4 different times and all the cd froze and erase my saved game... I want like to play the game but how? If it keeps freezing up every second ..did you reboot watchdog for the PlayStation 3...if you don't you need too...because people work hard for their money and your company just take it for a mess up game... I would like a refund or if you rebooted watchdog for the PlayStation 3... I would like too have one free of costs I know i deserve that for all the money you company got from me...and I brought all the games from GameStop... this is the only Ubisoft game I brought that I'm having problem with (I'm a
faithful fan of assassin creed series by the way ...

DATE:27th of December 2018
Emial:[protected]@gmail.com
Number:[protected] South Africa

I tried to buy Rainbow six siege of the Ubisoft store but I failed a few times. I had payment issues I didn't want to work on the checkout so I tried a few times and then it worked FINALY. But when I went on my phone I saw 3 payments that went of! But I only bought one game? Something wasn't right so I am requesting 2 refunds on my UBISOFT account @BOTsYnerGy777 for Rainbow six siege standard Edition that is on Christmas Sale 70% off.

Please Resolve my issue
Kind regards

Hi
Im one of your assassin's creed fans and Im very disappointed for your lack of information about Persian history . The picture you have shown to the world about persians is not real and all I see is your doing for marketing and selling . From this point I lost the faith I had in you so you lost one of your customers, and I will not be the last one . The least you can do is apologize for your mistakes and racisms .

On Monday 12th of March 2018 I raised a ticket, my Steam account had been hacked and I could not longer access ONE of my games, all the others where ok, for some reason TC Rainbow 6 Siege did not longer worked. I then purchased the starter edition on another Steam account which worked fine while they were looking into the issue. Now I do not longer have access to neither, not the Gold Edition I purchase neither the starter edition, 2 different Steam accounts but only one Ubisoft account. I have been purchasing all your games, as you could see on my account.
Up to this day I have not been given a solution, I do not get updates as to what happens and I have to keep calling and emailing the support team about the same query over and over again. I have requested that they remove the game from my account all together and then send me another key to re add the game again, they just keep saying that they are looking into it. I have also requested a refund and I have been told to go back to Steam, they will not do that because it has been more than 2 weeks since purchase. Ubisoft will not help me at all and it is really frustrating that I paid so much money for a new game and now the value is less to nothing and I have lost all this time. Total waste. I just want a WORKING game, that's all, or a credit on my account or anything but No solution is totally awful customer services. I cannot believe that after all this faithful years with you this is the service I receive when I have an issue.
M y name is Mr Oscar Angel-Baro, from Bolton, Manchester UK.
My account on Ubisoft is oscarangel, my e-mail address is [protected]@hotmail.com, I have two Steam accounts both linked to my same email address : Usernames are oscarangelbaro15 (angelknight2005) and stanleyandboodge (the_angel_is_back)
The case ref number is [protected]
Please sort this out for me as it is very frustrating

So I was in a match a few months ago and the whole team plotted to kill me(they were friends). On the way out I killed two of them and the next round I killed one and was suspended for team killing. None of them killed me more than once and thee was nothing against them. I'm just saying that doesn't seem right. Anyways now I had someone steal my kill, then start shooting me in a match.(the kill stealing doesn't really matter I guess) I had to kill him before he killed me(he was shooting me with machine gun and I point blanked him with shotgun that's how I killed him first) and next round the exact same thing happened. When we spawned he started shooting me. I once again used the power of Buck against hi, and was suspended for 30 minutes. I don't really mind the break as I'm getting tired of this game and will now play fallout 76 but I'm getting worried maybe these dumb suspensions will add up and something larger will happen. I'm not saying that being banned from multiplayer for being targeted for teamkill is wrong but being banned for being targeted for teamkill is wrong. My gamer tag is Im Awesome44444 and I am a loyal player at level 104 so if u could do something I would appreciate it. Also I never got a chance to do the zombie mode and would like to try it soo yeah. If you respond in some way or another this took up ten minutes of my time so I would like that.

Honestly they have THE WORST PLATFORM the WORSE Security, jesus your accounts get locked for a hour if u do the password wrong afew times its [censored]ing stupid even after sending a reset link u still cant open your account, u cant log in to get costumer support cause u cant log in the account. The worse idea implemented in gaming history, no wonder why no one buys their [censored] anymore and their company falling harder than ever with no real investors. the fact they have to make every game dirty cheap or even free to get people to play or come back cause it had a dead player base or toxic. seriously go to steam or even origin but NOT Ubisoft. i used all these platforms for 5 + years atleast and im telling u STAY AWAY from Ubisoft.

Hello,

I bought this game, installed it..
when I start the game my screen goes black and it stays like that no matter what I do!
I have to reboot after this.
I paid for this game so I expect that it works but it doesn't, so please do something about it.
If not reimburse me!

Thanks in advance

(wa is me dit voor ne zever? zorg da ullen brol werkt!)

Please provide me with details of your Legal Department in the UK as I am suing Ubisoft UK for Libel for labelling me a cheater in playing the division.

I was banned for no reason with no explanation so my Lawyer is submitting a formal Lawsuit against Ubisoft for Libel and lost money thru purchasing the game and also for purchasing in game credits.

There will also be a compensation element of the claim of 10, 000 pounds stirling for Libel.

Please forward me the details for the paperwork from my Legal representative to send the court documents and the Legal bundle to [protected]@indigokids.co.uk

Thankyou,
Michael Watkins

I purchased Assassin's Creed Odyssey twice by accident. I want a refund from Ubisoft because I have already pre-ordered the game from Gamestop. It was a geniune mistake and I have submitted a ticket but it does not seem like it is helping. I spent a lot of money on the game $89.98 and want a full refund. The terms of service say that I can get a refund within the first 14 days and I submitted the ticket as soon as I accidentally purchased the game. I have sent several messages but the only thing I see is something that says my case is being worked on. It is frustrating because it is a lot of money and I do not have a use for two of the same game.

i play warden on for honor exclusively and i have recently noticed you have reduced my stats my attack was 26 and now is 19 its hard enough to play warden already how do you expect to make a profit when you betray your coustomers please return the warden to its original condition or i will stop playing any ubisoft game and spread the word on social media have a nice day😠

I was watching E3 2016 last year when they finally announced the new South Park game, The Fracture But Whole. They told everyone to pre-order the game and pay it off in full to get a bonus game, South Park: The Stick of Truth. So I did on 6/13/16. After I was charged the full amount, a few months went by and I thought about cancelling my order because they pushed the released date back and had no idea when it would release. When I spoke to a representative at that time, they told me to keep my pre-order because it was already paid in full and I didn't have anything to worry about. So I decided to keep it. Fast forwarding to now, on 10/14/17 I received an email saying my order was cancelled. I immediately contacted them minutes after receiving their email, and was only able to contact them through their "email support". So I sent them an email opening a support case. A representative responded saying that they will be looking into the problem once they have more information on their end on what's going on. So I waited 2 days, and tried their chat which I could not get on. I then tried their customer service number, which the recording says if your calling about anything other than you being locked out of your online account, the representative will not help you and will direct you to email their support. I stayed on the line anyway and spoke to a female representative who said she was going to move my case to the inbox of the support team. Which was unacceptable and meaning I had to wait for a response. I tried their chat line again, finally got through and had a representative who asked if my order was done through "Digital Rivers" and I said "No, it says UPlay Store". The representative said he was trying to get a hold of their technical support team and asked me to wait. I waited for 5 minutes and he came back telling me that the technical support team is aware of the issue and I was not the only person this happen to but they are looking into it. I asked when will I receive my game? And his response was "I don't know. It depends how fast the technical support team can fix the issue. But I'm sure they are already working on it to have it fixed by the release date". I told the representative that the release date is tomorrow (10/17/17) and he said I'm sure they will have it fixed by then but otherwise we don't know how long it will take to get the issue resolved. I was hoping for an email that stated this and I received nothing. I went on to their Facebook page to try and find out if this happened to anyone else, which I found 1 other person. I also received a response from Ubisoft (whoever runs their Facebook page) and was told to contact their support. When I told them I did and Ubisoft has my money but I have no game, the person responding stop replying to my messages.

All I want is for Ubisoft to take my game, "South Park: The Fracture But Whole PlayStation 4 Collector's Edition", put it in a box, write my mailing address on the box and ship it to me. I paid for this game in full and there should be NO reason that I shouldn't have it on release day. This is bad business on their part and poor customer service. They have both my money and my game because of their computer glitch which has nothing to do with my product I ordered. This is a time where the President of the company needs to start making heads roll in his company and correct what is going on.

I placed an order at their online store. I got no confirmation or information about it. Then I decided that something went wrong and wanted to get a refund just in case. I contacted their customer service and they clarified the situation a little bit. They said that my item is out of stock, even though the information on the website was different or I would never buy it. They advised not to cancel the order and wait for it to appear in stock. I will, but it's so uncomfortable

Ubisoft Toronto sent me email telling that now I am member of mystery shopping society. They also sent me check for $4000. I had to put money on my bank account and then to transfer a part to another bank. I earned $300 and spent them the same day. After an hour received call about fake check…

I am so upset with Ubisoft, I have been playing their facebook game CSI, and they have this Elite Membership that you can buy for 30 Ubi Credits, and it gives you access to specials, so I bought that about 2 weeks ago, the next day I log in, and its like it never happened, its gone. I sent their "Support" an email, and they send me back a response saying they need the details about the transaction(Hello !Look it up!"), so I send them back the details, and that was that, no email back or response since then, so after that I try to let it go and my dumb ### says let it go and rebuys that stupid membership, and the same thing happens again. I give up, if Ubisoft does not care enough to at least send an email back to help, then ### you Ubisoft!

3 Supporters Of The Latest Silent Hunter 5 Franchise Multiplay were Banned, For not Being American Ubisoft Forum Supporters, Firstly A Ubisoft Silent Hunter Moderator His Name Tambor198, Banned Members On English Forums for not Correctly spelling english, Supported by an english paid Modder named Jimbuna & An American WW2 American Supporter named Maverick, Forum Names, , ,
We Ask Ubisoft?
Why Did You Not Reply To A Member being Discriminated?
Why Have The Moderators On Ubisoft Forums The Power Not To Let Members Reply?
Ubisoft Forum Managers May Soon Lose Their Jobs?In Todays Climate,
I'm Sure You Reading This Would Do Better,
Those Moderators & Members Who Discriminate Worldwide Should Be Removed.
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