Udemy
Reviews and Complaints

I bought 2 courses on Udemy prices are $15.99 and $18.99.
All the sudden I got charged $17.05 and $20.25. The when I contact them via live chat the told me it's apple that charged me extra not them so I was like how come they were like not their responsibility so I said well it's your business and it's your app when I buy from you then it's your responsibility they told sorry they can do anything about it which is a lie because it seems like they let us pay for app services by letting apple charge us instead of charging them (Udemy so it's cheating and I will file a lawsuit against the Udemy app company because they should let us as students (Customers) know but since they act stupid they will be the looser This is USA laws apply on all business no one above the law.

Dear Sir

I am Mohamed Anjal, As I had purchased a practice test from Udemy for my well ap exam preparation Course ID 4355118.
Today I have noticed the course is removed from my account and showing that it is no longer available.
Kindly please do the needful. So that I can achieve my carrier goal

Date: Nov. 28, 2021
Order #: AD-67324B6A586E4F676D616941

Best Regards
Mohamed Anjal

Udemy.com is real scam organization
Udemy.com is real scam organization. Here is my experience. I have purchased 3 course's from Udemy and paid 1080 INR from my phone wallet. I have not received access to my purchased courses. When I contact Udemy customer support, the said they have not received money but I can see that money was deducted from my phone wallet and I have transaction id. Funny thing is, During my discussion with Udemy customer care representative before I provide them transaction id, they said even though I have transaction id they can't help in providing access to my purchased courses. After 48 hours, they mentioned that they have not received money and hence they cannot provide access to my purchased courses. Even though you have a transaction id which clearly chows that payment was done to Udemy india as shown below. I request all who wants to purchase courses from Udemy, just think twice and it is up to you. I AM SURE THIS IS A BIG SCAM.

PhonePe Nov 25, 2021
Paid To
Udemy India
₹ 1080
Txn. ID : P2111251806423507527721
Txn. Status : Successful
Debited From :
Wallet
Updated balance: ₹ 3056
Order ID : WPHW0434726525
Hi Sundaram Jvsr

If you have not made this transaction or notice any error please contact us.

Cheers!
Team PhonePe

I forgot to cancel the free trial and got charged. I made a request for refund the very same day .
But still Udemy support was acting inefficient and denied for a refund.
I am not even using the service and made a request with an hour of the transaction .
My email Id is [protected]@gmail.com

I had signed up for several courses back 1/3/2017. However due to busy work schedule I was unable to take them until this year. I completed 2 of them - Business Analyst and Excel Beginner to Advance. I still have 2 more - Excel dashboards and Excel advance formulas. I am currently taking the A+ certification training. I am requesting to replace the Excel dashboard and Excel advance formulas with another class. Those two classes I paid $19.00 a piece for. I am requesting to take another class that will be more relevant for me. If I can swap the 2 classes for another one (even if I have to pay the difference) at least I would be taking something else to advance my career. I have been that your systems can't handle exchanges but if this is a large online platform, I don't see why this would be difficult to grant my request.
Let me know if you want the email chain. I have to convert it to a format that your system will accept
Jackie Pulliam - [protected]@gmail.com

I did not want a credit I wanted a refund, I have ADHD and it must have automatically chosen the box I did not want and I did not see that.
The course was way outdated for the software too!
My account email is [protected]@hotmail.co.uk and paypal is [protected]@hotmail.co.uk
My number is [protected]
Kind regards
Nicola Gleave
50 Uplands
M241FA
UK

My name is Roger Landivar, account on udemy under my email: roger.[protected]@gmail.com

3 courses that I've bought got canceled.

Course ID 1532780,

Course ID 1768442,

Course ID 1911072.

Order #: AD-6657716C596E61676D36642B

Order #: AD-6657716C596E61656B36782B

Order #: AD-66576973595871686C366D41

Opened numerous request complaints with no resolution:
#5543184
#5485627
#5688183
#5688192
#5704104
#5688187

This is my typical response:

Yanee (Support)

Oct 28, 2020, 18:23 PDT

Hi Roger,

Thanks for reaching out. In order to address this inquiry for you, I'm going to have to consult with our team and do some additional research. I will get back to you as soon as I have an update.

We appreciate your patience and cooperation!

Best,
Yanee
Udemy Support

And this been going for 6 months. How hard can it be to get a refund?

Hello, for some reason, i have recently logged into my Udemy account in order to continue my courses which i left unfinished. They are: CBT (Anxiety and Phobia Disorders) another mental health course. I was told from the beginning of my course that the time period is unlimited (meaning without a certain finishing date). I even made a telephone call to confirm this. The lady kindly validated my query. But for some unknown reason, i cant find my courses anymore. I am suffering with mental health which is why i bought this course using money from my savings. Can someone please kindly tell me why my courses have been removed from my system without ny acknowledgement?

I would also want to formally request a refund from the courses that have been forcibly removed from my system.

Regards,

Zakaria

address: abada.[protected]@gmail.com

To whom it may concern,

I saw the attached pictures and found that Udemy is advertising this class as art therapy and so are the instructors.
I am an art therapist and what they are selling is not art therapy. You need a masters degree to be an art therapist and you need to be an art therapist to say you are providing art therapy. This is shown by the attached screenshot of the definition of art therapy by the american art therapy association.

This is not at all clear in the advertising of this class and is causing confusion as you can see in the comments with people thinking they are learning art therapy.

The words art therapy need to be removed from the advertising and the class.

Sincerely,

Alicia Hurst, ATR, LPC

I buyed the course "The Complete 2019 Web Development Bootcamp
Web Development " on udemy through gpay . but now when i am signing in it's not showing any course .i payed 455 INR at RUPAYWWWPAYUBIZ IN POS/ECOM on 29-09-2019
card -**6527
please resolve my problem as soon as possible, I had lots of expectation from udemy but due to this incident i was dissapointed

Hi my name is sumaya sumaya. i wanted to gift an ielts course to my brother but i bay the course which is already added into my account. could you please send it from
[protected]@gmail.com To
[protected]@gmail.com
Muhammad Sumail
please let me know if you could transfer it from my account to his email address thank you
my email address is [protected]@gmail.com

Hi Team,

Recently I purchased a course named "Course content video not playing". But when I start/play the course it doesn't play any video and keeps on rotating/buffering. I am facing same issue on laptop as well as on mobile app. I checked my internet connection as well and found that internet is working fine. Its an issue with the course. Please look into it.

My userid is : [protected]@gmail.com

SIr i have enrolled for a course web development worth of rs 800. I have done payment through netbanking. I have done payment on date 26oct 2018.The issue is 800/- is deducted from my account and still i am not enrolled for that course. I want refund of rs 800/-. I have paid rs 800/-through state bank netbanking and reference is IGAEQHUMU8 TIMING 8.22AM .

I have enrolled for Course-Complete Guitar System- beginner to Advanced on
14th July 2018 which is created by Enrich Andreas
For this course I have paid the course fee 720/- by Google play. (through the Udemy app)

I got the payment deduction confirmation through bank too. But didn't receive the confirmation email neither the course is reflecting through the "My Courses" option in mobile app & web.

I have register complaint & got the complaint number-1968377 but not received the resolution.

What is wrong with you guys? Either refund my payment or start my course.

SIr i have enrolled for a course web development worth of rs 720. I have done payment through netbanking. I have done payment on date 17/06/2017.The issue is 720 is deducted from my account and still i am not enrolled for that course. I want refund of rs 720. I have paid rs 720 through netbanking. Please look into this and refund me a total sum of 720 as soon as possible. I am providing you the proof of the payment.
Thanking you.

Eleesa Thomas

Dear Sir/Madam
Udemy Online Course - The Complete Piano Course
On 2.3.2018 I placed an order for an online course The Complete Piano Course on the Udemy website www.udemy.com and was never able to receive the information. I have discovered that the course was missing and became very dissatisfied with the service received from Udemy when I reported the problem and now wish for a refund however my requests have been continuously ignored.
The Consumer Rights Act makes it an implied term of the contract that goods be as described, fit for purpose and of satisfactory quality.
As Udemy are in breach of their 30 day refund policy I no longer require the course and request a refund of the sum paid of £10.99. Despite replying to 11 correspondence emails with two members of Udemy staff for the past two weeks providing all the necessary information showing proof of payment, I have still not received a refund
I am requesting for this matter to be resolved and a satisfactory refund for the amount paid for the course.
I would appreciate if you could help with this matter.
Yours faithfully

Eleesa

EMAIL CORRESPONDANCE

Eleesa Thomas

 Reply | 

Sun 22/04, 12:05

Udemy Support ([protected]@udemy.com)


Thank you for your email, however I believe my request to refund this course is completely being ignored in regards to your 30 day refund policy and I wish to log a complaint.

Please can you forward details of your complaints department.

Eleesa — From: Udemy Support
Sent: 22 April 2018 06:35
To: Eleesa
Subject: [Udemy] Re: Missing courses

#- Please type your reply above this line -#

Your request (1734384) has been updated. To add additional comments, reply to this email.

Ellie
Ellie (Support)

Apr 21, 22:35 PDT

Hi Eleesa,

Thanks for your patience regarding this.

Upon checking, we found out that the course in question was purchased under the Udemy account associated with the e-mail [protected]@hot*il.co.uk. Please note that for security reasons, some of the characters of the email have been replaced with asterisks.

If you recognize this email address, please log in to the Udemy account associated with it, and you should be able to see your course under the "My Courses" page.

If you don't recognize this email address, please let us know and we'll go from there.

Please let me know how it goes! Thank you so much for your patience and understanding.

Yours sincerely,
Ellie

Eleesa
Eleesa

Apr 21, 04:08 PDT

Hi Ellie

I am now requesting a full refund for the course.

Thank you for your help in this matter.

Eleesa

_
From: Udemy Support
Sent: 20 April 2018 08:39
To: Eleesa
Subject: [Udemy] Re: Missing courses

Eleesa
Eleesa

Apr 21, 04:07 PDT

Hi Ellie

I have now requested an email in regards to the course.

Thank you for your help in this matter.

Eleesa

_
From: Udemy Support
Sent: 19 April 2018 11:56
To: Eleesa
Subject: [Udemy] Re: Missing courses

Ellie
Ellie (Support)

Apr 20, 00:39 PDT

Hi Eleesa,

Thanks so much for reporting this and I apologize for the inconvenience.

I will be forwarding your concern to the appropriate team to further research this issue for you. You should receive a message from our team leads shortly.

We thank you for your patience.

Yours sincerely,
Ellie

Eleesa
Eleesa

Apr 19, 15:34 PDT

Hi

I now request a course refund and will await a reply when the amount paid of £10.99 has been returned to my bank account.

Best regards

Eleesa

_
From: Udemy Support
Sent: 19 April 2018 11:56
To: Eleesa
Subject: [Udemy] Re: Missing courses

Ellie
Ellie (Support)

Apr 19, 03:56 PDT

Hi Eleesa,

Thanks for reaching back to us and we offer our sincerest apologies for any inconvenience.

At this point, I'd like to request a little more information so we can continue to investigate further with the issue. We understand how frustrating this might be, however, being able to provide the requested information would expedite the process for us to locate your missing course.

As you were unable to recall the title of the course, could you please let us know the following:

1. The card holder's name on your credit card ending 3724
2. The bank statement that shows you were charged for a purchase from Udemy
3. Finally, could you please confirm if the purchase was made directly on Udemy.com platform, or in our mobile app?

We sincerely apologize for any hassle and inconvenience, and thank you so much for your continued patience and cooperation.

Yours sincerely,
Ellie

Eleesa
Eleesa

Apr 17, 07:26 PDT

Hi

The course was called The complete Piano.

If you are still unable to find this course, please suggest a solution to conclude this matter.

I have purchased an online course which I am unable to access. Dispite evidence of a withdrawal by Udemy in my bank account showing £10.99 on 2/4/2018, no further information about this course was provided to me in relation to this matter.

I look forward to your response.

Eleesa

_
From: Udemy Support
Sent: 17 April 2018 09:49
To: Eleesa
Subject: [Udemy] Re: Missing courses

Ellie
Ellie (Support)

Apr 17, 01:49 PDT

Hi Eleesa,

Thanks for reaching back to us along with the additional information.

Unfortunately, upon checking, I was unable to locate the title of the course that you just purchased. Kindly double check and provide us with the exact title/ URL of the course so I can locate the account for you.

Thank you so much for your patience and cooperation. I look forward to your response.

Yours sincerely,
Ellie

Eleesa
Eleesa

Apr 15, 06:52 PDT

Dear Ellie

I have now checked my bank account and the information on my statement is the following:

02/04/2018

CARD PAYMENT TO Udemy, 10.99 GBP, RATE 1.00/GBP ON 30-03-2018
£10.99

In answer to your questions:

1. The exact title(s) of the course(s) you were enrolled in:

LEARN TO PAY THE PIANO

2. If you paid with a debit or credit card, please provide the last four digits on the card, as well as the cardholder's name as it appears on the card:

MS E SIBBLIES-THOMAS - 3724 (LAST DIGITS) THE PURCHASE WAS COMPLETED BY VISA DEBIT CARD

I hope this helps and look forward to hearing from you.

Best regards

Eleesa

_
From: Udemy Support
Sent: 15 April 2018 14:08
To: Eleesa
Subject: [Udemy] Re: Missing courses

Ellie
Ellie (Support)

Apr 15, 06:08 PDT

Hi Eleesa,

Thanks for reaching out and I'm very sorry to hear that you're unable to log into your Udemy account.

Upon checking, I was unable to find any Udemy account tied to the email address [protected]@hotmail.co.uk. This might explain why the reset password email never arrived to your email inbox.

May I ask if you've enrolled in any courses or made any payments on the Udemy platform? If the answer's yes, I'd like to request some additional information so I can locate your account for you:

1. The exact title(s) of the course(s) you were enrolled in.
2. For any payment you've completed, the following information would be very helpful:
• If you paid with a debit or credit card, please provide the last four digits on the card, as well as the cardholder's name as it appears on the card.
• If you completed your purchase with PayPal, please provide the PayPal receipt including the transaction id.
• If you purchased the course via iTunes or Google Play on Udemy app, please provide the receipt.

Thank you for your cooperation and I look forward to hearing back from you soon!

Yours sincerely,
Ellie

Eleesa
Eleesa

Apr 15, 06:05 PDT

I am unable to locate or remember my log in details, email and password when purchasing the course can you forward this information to me please?

They did not read the mail properly and their sulotion made the problem worse. My husband purchased two courses. Paid for these courses but they where lost? They also didn't appear under my account. So he purchased these courses again making sure he oppened a account for himself. He paid twice. When he contected udemy and asked for a refund they paid the amount of one course back and took one course from his account. He is now only able to follow one course. In the first mail he put the compleet description of the payment refferences. He paid twice for two course.
Ticket 1512980.
The sulotion we want is a refund for the first payment and that my husband can follow the two courses he purchased the second time.

Hello i have purchased several online courses with your good self and have been able to access them all, But now it seems that I am unable to access any of them at all from my PC or Laptop. I need to know if the problem is your end or mine has I really need to continue my studies with all the courses I paid for. So please will you resolve this major issue for me A.S.A, P.

My E-Mail Address is:[protected]@YAHOO.COM
and my mobile number is:- [protected]

Thank you

Will

I can't contact www.udemy.com support and I have no idea why are they ignoring me! I tried everything - their phone number and email address and still can't get in touch with them. All I want is to ask a simple question but they don't seem to care and that's quite a bad thing for them. I never used this service and will never do that. I already see how they treat their users - with a total disrespect! Is it so hard to find 5 minutes and reply? Horrible attitude!

I have the account on www.udemy.com. I have placed my videos with the course on their website, but the admins have stolen them and it became impossible to find these videos in the Internet. I emailed the admins and asked to return them or I would close my account. But the admins denied everything. It was really useless to speak with them. Don’t register there and don’t do business with these guys.