Ugg.com / Deckers Outdoor
Reviews and Complaints

I ordered a pair of ugg boots on novemeber 29th and the money was taken out of my account instantly, I have a tracking number but the parcel service says it does not exsist. I cannot even access the website any more. I am completely disgusted, I am unemployed and was excited about getting this great deal for my daughter's christmas present and now I am out $100.00 I did not have to begin with. I am sick to my stomach about this... I want my money back!

The web site claims they are UK based company that offers a full 30 day money back guarentee. When the wrong boots arrived they had a Shanghi address and Chinese writting on the used box. They refused to give me a refund or exchange the boots for the correct order even though they admitt it was their mistake that I received the wrong ones.They keep insisting that I keep them and resell them myself. The boots were stuffed in a small tattered box not its origional packaging. Im out a lot of money for boots I did not want.

I just found out that www.orgerugg.com is a FRAUD. no phone # no professional at all, only e-mail! I wish I had read the reviews on this site first before I brought from this site. They are located in Beijing China, I called my bank and that's what they told me where the money came out from. I've been e-mailing them and got one response back and it was singed by a girl name Sophia. WTF is going on.

I recently purchased a pair of Ugg Nightfall Boots, or so I thought. When they arrived 6 days late I realised they were too small and also fake! Now its my own pennie pinching fault for not buying genuine boots from a shop, but they use real Ugg pictures to advitise and the website looks real and ledgit! Now I have to send them back because they are too small but I think I'm just going to go for a full refund but am worried I'll never see the money again! I will let you know if I experience any more problems.

1st complaint-Fake Ugg Boots.
2nd complaint...

Rebecca

I purchased 2 pairs of boots online. I did receive the product but had to exchange them for a different size. I returned them as instructed but never received the new ones. I called many times and left messages, emailed customer service just as many times with no response back, I even tried reaching Paypal for assistance. Finally I called my credit card company, sent them all my documentation and they agreed to credit my account. DO NOT buy from UGG Boutique.com!

This estore claims to be an authorized dealer of Ugg boots. I ordered two pair the boots came and were the wrong styles and sizes, and were not authentic Ugg boots made as the website claims of sheep skin. The boots were made of fake suede and fake fur. The box does not have the Ugg hologram and the printed material doesn't even look like the Ugg materials. I have tried several times to contact the company unsuccessfully to attempt to return the product but the do not answer my emails. The phone number I located on your site does not take incoming calls.

I typed in keyword, "cheap UGG boots", this ad for Classic UGG's, came up for $80.

The whole transaction was weird. I should have been more aware. After finishing my order, I tried to go back in and review my order and could not. I tried to send info to inquire about it and some chinese girl's name responded to my email address. Like Susie Wong or May Wong.

I received a tracking order number a few days later and tried to copy and paste it.
It didn't work.

After funds were taken from my bank account I went in to review the delivery date because Christmas was in a couple of days.

When I went into my email,
all of the mails I received from the fraudulent company was gone from my mail.

Nothing showed up until about 5 days after christmas. I ordered on the 10th of Dec.
When I opened the package, it reeked of this toxic rubber glue probably what we read about in the news about the chinese and their shortcut methods to rip people off and causes cancer. Fake UGG boots alright.
The packaging only had chinese writing on it, no web address, no price, no return address. What a scandal. Those chinese are so amazing with all their fraud!

ORDERED UGGS ON 2/27 CALLED COMPANY 3/6 TO CONFIRM SHIPPING, THE CUSTOMER SERVICE NUMBER ON WEBSITE IS A VOICEMAIL, NO RETURN CALL, EMAILED COMPANY WAS NOTIFIED 3/10 WHEN I ORDERED BOOTS THEY WERE OUT OF STOCK..WAS TOLD THEY WERE JUST SENT OUT... THE WEBSITE CLAIMS COMPANY IS IN WASHINGTON STATE, JUST FOUND OUT THEY COME FROM CHINA ! AM DEMANDING REFUND... BUYER BEWARE!

Ordered a pair of ugg boots online per prestashop company. Recieved the boots and they were too large. Had two weeks to return. Ordered a new pair in a different size that fit well the day the too large boots arrived to make the two week cut-off date. Unable to return first pair of boots because the return address is in Chinese. Contacted the e-mail site for the Chinese company and they have given me three different excuses why the boots can't be returned. Excuses area: only two weeks to return, boots must be defective, no returns unless their company made the mistake in sending it in the first place. Want to know where to send the boots that are too large and get the $118.00 credit that I have coming. Am prepared to contact all authorities to get this resolved like credit card co, BBB, online authorities and UGG company to not do business with prestashop any further if this is how business done. Right now I need an adress of where to send the boots to get my money back. Hopefully UGG company willresolve this matter asap. Please contact me asap. Jorja Dojerty [protected]

I placed an order on Nov 10th and have not received the boots, and sure I won't. I did receive an e-mail stating that it will take up to 14 days to receive my order and be patient (on November 28th). Since then, I have e-mailed them several times and the mail is returned and no such address. Of course there isn't a number to call. Definetley a scam!
I would like to take further action and pursue this, I am furious. What is the next step?

http://www.uggbootsoriginal.com.au/ and many others if you check all have same email address for customer service. they are all scams. i`ve been waiting over a month now, i have informed my bank and trading standards . i think google should take some of the blame to . cant believe i got scammed lesson learn dont trust google and double check all internet traders in furture, google you should be ashamed of yourself this fraud scamming company have loads of adverts on your first page for ugg boots, they shold all be took of, if they dont give out phone number or address they should less come with buy at your own risk ... miss fuming watkinson

i to have orderd 2 pair of boots for my grandaughters for christmas i on income suport which i could, nt afford

I ordered quickbooks pro and it was a FRAUDELENT thing as well. Already registered under another name. ECPSS and quicksofts the SCAMMER and FRAUDER. Do not buy anything from either as one starts it and the other condones it. Both CHINA.

I ordered quickbooks pro and they already gave it to a customer so it was doubled up. Scam, fraud. JUNK> DO NOT believe this site as it looks legit, popquicksofts and ecpss as well. They are chinese and if you can't send it back...no address...then you can't fruad case it oversees. Someone needs to stop this mess.

As far as I know, Ecpss always respond customers' email quickly.
ECPSS is a leading e-payment service provider, with a mission to provide the best e-

payment solutions and value-added financial services.

The ECPSS needs to check out there clientele a little more if they are legit. I ordered Windows 7 from www.popquicksofts.com
and received an invalid copy, called Microsoft and they confirmed. Microsoft said it was an OEM version and without a mfg code it was invalid. I sent an email to ECPSS and popquicksoft and received no response?

I ordered MBT shoes through USA-MBT which is out of China. I went through the ECPSS payment system. I ordered them last Wednesday, the money was taken out of my charge card on Thursday, and I received both pair of shoes yesterday. I had good communication from ECPSS so my experience with them has been a good one. They are not a fraudulent company. Maybe the ugg place is, but the ECPSS is leginimate.

I think its time that America stop bowing down to China! These websites shouls not be allowed to exist let alone bear the name and trademark of a legitimate company. I am furious that I have to file dispute after dispute when the Better Business Bureau should be protecting its citizens! What the hell do we pay taxes for if our government can't even protect us from Chinese scams!

i just got my credit card statement and i see my bill has been charged for the ugg boots but i noticed it had a exchg rate on it and i freaked because i figured it was someone billed my account fraudently. i have not received any boots but my card was charged, by a yuan renminbi. and it also has a website WWW.ECPSS.COM,

i too have been done by thes people and they have taken the m oney twice out of my account

I was also conned! Ordered a pair of UGG boots and again the money was taken from my credit card long before the boots arrived. When they eventually turned up they were in a battered old plain cardboard box which had been sent from China! The stitching was all burst and they were clearly fake and the wrong size, I bought them for my 12 year old sister so as you can imagine I have been quite upset about it. I am going to contact my credit card company today in the hope that they can help me claim my money back. I feel really silly for going onto this site in the first place.

I ordered and almost 2 mo. later did rec. my boots. The were obvious fakes, returned them but no refund. Should have kept them, fake is better than none.

The Denim Zone is a scam website. They charged my credit card but never shipped out my order. When I called, they have a standard answering machine which takes messages...yet no one calls you back. They ask you to email them questions. Yet, they never resolve your issue. Now the phone number is off the website. Thank goodness my credit card has a great fraud department and is reissuing me my p ayment.

DO NOT PURCHASE FROM THIS COMPANY!

This company sell fake ugg boots they copycat the original ugg website and silly me, because they accepted paypal I really assumed it was an authorized site. I waited 4 weeks for delivery and eventually they arrived probably because I had opened a dispute with paypal for non delivery. The label on the back of the boots isn't straight, inside the fur is not real, they came in the most shabby box, with no invoice or where they came from. Paypal have now washed their hands of it as they say the item has been delivered. So here I am with a pair of rubbish ugg boots.

Use www.ugg.gg to get some very well priced ugg boots for my wife. When we got them they were too small so tried to return for a bigger size. Unfortunatly ugg.gg returns policy is also fake as they give you the returns info for main dealer in America. I tried to get a bigger size but main dealer sent them straight back stating that the boots were not authentic ugg.

I am now stuck with fake boots that are too small and out of pocket. Don't use UGG.GG

This seller is fraudulent. The website is a complete rip off of the genuine Ugg Australia website. The boots are fake & come from a factory in China! Do not buy from this website! In a few weeks it will probably close down & reopen under another name so watch out. Always check if the website is licensed to sell Uggs before you buy from them. The official Ugg website has a list of sellers that should be avoided.

do not purchase uggs of this website, they take your money then you cannot get in touch with them beware of www.ugg.gg .

I ordered boots on the 18th December and received an email with an order number. There was no where to track the number on the website when i logged back on. I have received no further information on the boots, no boots have arrived and the payment has been taken. I cannot find what the website is now operating under. Money gone and I'm left without my christmas present. Can anything be done?

i payed for 4 pairs of ugg boots at the end of oct, i have no boots and no money back, but today i have received an email from jack asking why i refused to pay for them, has anybody eles had a responce from them and how do i get my money back

DONT GO NEAR THIS SITE!

I am one of many who have been conned by this very professional looking site!

Hopefully we will be refunded money by bank.

If you do use this site keep and print all correspondance you receive as this will help you claim money back

YOU'VE BEEN WARNED STEER CLEAR!

Bought boots from this site. Credit card used. Credit card entry Fast Delivery, Nicosia, Cyprus for $98USD. Classic short ordered classic tall received. Will not exchange. Now belive that this site is trading fraudulently. How do I know if my boots are genuine or not? Can I get the transaction stopped?

my boyfriend bout me 4 pairs of these boots over a week ago now. we both thought it was a genuine site as it had the symbol stating that it was secure. im still waiting to recieve my boots, however most people are sayng there fake . . . has anyone ever returned anything. my boyfriend also paid by his bank card so how does he go about complaining. these sites are not well stated enough thats just put a bad star to christmas for me :-(

i also got conned by these evil people paid them £75 for a pair of igg boots and they never came, only found out their game when it said on the news about shopping sites being closed down due to fraud, am very upset and dissapointed as i am not loaded and it was a lot of money to me

http://ugg-advice.weebly.com provides a list of over 350 fake online UGG web sites, don't get caught out!

If you ordered from ugg australia themselves you wouldn't have this problem..ugg australia has a list on there website of authorized online and store retailers. you should look there
http://www.uggaustralia.com/retailstores/dealerlocator.aspx?p=ar

http://www.uggaustralia.com/retailstores/onlinestores.aspx?p=aor

hey, has anyone actually got a canadian address for these shiesters?
i can empathise with everyone on here and now that i've lost my job and have loads of time on my hands at the start of a new year, im going to spend as much time as i have available to ensuring that there is some consequence brought to bear on these shiesters...

I recently came across a letter on google from deckers usa requesting google to remove this site as they were infringing on copyright...all the site did was remove the logo's which were copyright infringement and they continue to operate... it is really down to the ISP's to police this type of fraud but they don't seem too interested in doing so...

anyhow if anyone can help me out with information of any kind, i'd greatly appreciate it...

regards,

donal

tobindonal@gmail.com

I ordered some boots from Uggcanada.ca too and the tracking numbers is invalid also - i have complained to them via email and also told the official UGG Australia website too about this scam - I am trying to get my money back as I do not want counterfeit boots that are made in a sweatshop in China where workers are underpaid and work in dreadful conditions, this has to stop, I am going to also contact the media and the trading standards regarding this scam.

I order some several days ago before I read this but knew after receiving my paypal payment notice that there were chinese lettering in the account information and the boots were no way real - too late anyhow emailed right away to cancel my order but was told it was too late as I had used paypal since i dont want these fake boots that they insist are real they told me not to sign for the package and they would be returned to them and they would refund my money but how is that possible with paypal. i dont plan on signing for the package in hopes that I will receive my money back but I think it will be a loss cause
keep you posted

I just ordered a few days ago and the canada post tracking number is not valid. How long did it take to recieve the product?

I ordered from them too and now they are telling me that I didn't even order from them in the first place..and I have the emails to prove it! Mine came from shanghai too and they're so fake..I knew as soon as I opened the box...did you look into any further?

So disappointed - ordered and paid for a pair of ugg boots to ship as a gift to Germany nearly 7 weeks ago. They were dispatched within the week, however never arrived.

I was not given a tracking number as promised on their website and I have sent two emails to both email addresses, plus an inquiry via the website without a response. The phone number listed on goggle goes through to a male who knows nothing about ugg boots.

Have left a negative review on Google on their company profile and encourage anyone else who has had a similar experience to do the same to warn other purchasers - wish I had found this page or seen a google review before i purchased :(

I ordered a pair of boots on 4 May 2013. I have still not received them.
No contact no.
This is a scam.

I bought a pair of Chestnut ugg boots from this company for my wife as a Christmas present she went to wear them a couple of days after Christmas only to find that the sole on the right boot hadn't been stuck and 3/4 of the sole was flapping loose, I've e.mailed uggbootsforall every day without any response after careful inspection I'm pretty sure these are fake, somehow this ### company needs shutting down.

I returned my ugg boots for a refund to uggboots4all. my daughter didn't want them. they've never replied to me and ive sent loads of emails. so im out of pocket for £73 and also for the cost of returning them. You think theyd have the decency to reply. I don't think they need to give you a refund if you've just changed your mind but I didn't realise that until I read it just now. im really peed off I cant get my money back now. they just ignore your emails constantly. : (

on the 14/4/2014 i ordered 10" Moccasins from UGG BOOTS FOR ALL got order number from them108516037 then about a week later i got 2 emails saying they have been shipped on the 22/4/2014 it is now the 2/5/2014 and still haven't got sent them many of emails to them never got a reply once from them at all really pissed me of as i love my moccasins now i can't afford to get any others ready for winter as these cost me $60 bucks and i am on a disabilty pension also i live in Adelaide and the company is in victoria now i have got items from the USA Quicker ! also can't find a phone number any were !

My complaint is very real

One month ago I ordered from UGGBOOTSFORALL somewhere in Melbourne Australia. The company gave me a false Australia Post tracing number, blocked my emails when I asked where my moccasins were, and took the payment of course. I complained to the bank and gave them all the evidence of blocked emails, false tracking no and my Visa card was reversed by the bank and I have my money back. Please don't buy from them, I am one of the lucky ones getting my payment reversed. Heathers Designs.

i have done the very same bought them like you say they are crap they do not reply to your emails i dont know what next to do to try and get my money back i will keep checking to see how you get on and if i get anywhere with them i will let you know.PLEASE ANYONE READING THIS DONT BUY FROM THEM...

DO NOT BUY FROM UGGBOOTS4ALL. I have had the same problem the sizes were wrong and the colour was crap. The black boots were faded and the chocolate boots were a light camel colour. They have no support on the heel and they look cheap and fake. I have tried to get my money back as it states in their returns policy but i have heard nothing from them.I will not let them get away with ripping people of and i am going to take further action.

DO NOT BUY FROM THE M PLEASE!

received items from ugg boots australia and they sent me two left feet.

A lot of people get confused when buying UGG boots, perhaps because they're not aware of the history behind the boots and the recent politics surrounding the Deckers trademark. There is, of course, only one UGG brand by Deckers, who have trademarked the term "UGG Australia". However, the term UGG is simply a generic term for a sheepskin boot in Australia, where the boot originated, and for this reason the trademark laws surrounding the term UGG are different in Australia. If you want the Deckers brand "UGG Australia" then go to the Deckers website and it will direct you. However, Deckers are American and make their boots in China. If you want Australian made UGG boots, simply check the website you are buying from for an Australian URL code, or do some research on the company before buying. As part of an agreement with Deckers most UGG companies in Australia will have a section on their site which explains that they are not affiliated with Deckers. Jumbo UGG, the brand you mention, has this information written within their 'company history', 'about us' and 'FAQs'. I agree you have to be careful when buying UGG boots, but as with anything you should always read the terms and conditions. For example Jumbo Ugg states on their return policy "Receipt of goods with the assumption they were a different brand, look or feel does not constitute 'not as ordered'". A company can't be held responsible for the buyers bad judgement if they have supplied all the necessary information.

the store is a cheating company, they sell the fake uggs from china.but they advtesting their ugg is ture, so many people is cheated by them.I am cheated too.so every body don't buy ugg from them.

I returned a pair of ugg boots to the ugg store unworn with their returns form which I down loaded because they were too small I purchased a larger size which I also had to pay for. I am still waiting for my money to be refunded to me I have sent 3 E-Mails but have had no reply this has been going on since January what do you do

Raccoon dogs skinned alive in China to make fake Uggs! This needs to stop

The Barking Army

Raccoon dogs skinned alive in China to make fake Uggs! This needs to stop

hellouggstore.com stay well clear off they sent my boots they were seized at customs, then they were checked by ugg uk and guess what FAKE they sent them back and i have not received any refund, they do not even get back to you, i ordered them on 12th dec 2010. what now? not sure..

I bought some from this company. THEY ARE FAKES! The triangle that says Australian Made is NOTHING to do with them being genuine UGGS, DO NOT USE THEM! My colleague at work also bought some from them...fakes

Dont buy from this site, UGG STORE Australia
Iwas ordering two pairs, paid with Paypal,
After a month no shipping and answers to my mails at all.
At last Paypal was giving my money back.

they did the same to us - we are claiming back on credit card - All i can suggest is to contact their trading standards as we have done - website is www.consumer.vic.gov.au You then go through their complaints procedure for non receipt of goods. With any luck these people will get shut down.

please do not buy from this company my boots were fake i cannot get a answer i will be going to a solicitor about this company

Hello - I too ordered two pairs of "Ugg Boots" from this Company - I did receive the boots - but they were too small and were not original Uggs - after several emails and no replies I decided to send the boots back by registered delivery and ask for a full refund. They received the boots back and still did not ackowledge any emails so as I had paid by credit card I asked my card company to investigate this matter for me by way of a dispute. After 5 days I received an email from Uggstore Australia saying they had refunded my card - on duly checking my account I found the money had been refunded but less a 15% restocking fee - my credit card had to be replaced with a totally different account number to protect me from any further debits - Good luck I hope it all works out for you in the end - I only hope that more people do not get ripped off by this Company - 15% restocking fee - what a joke - but I guess at least I managed to get some money refunded.

they're selling fake ugg boots. dotn' buy from them.. FAKE boots ;(

www.uggstore.com.au

I am the loyal custom of yours. But today I search the product by “google”. The web www.uggmvp.com just after your authorized. And they are said is your are cooperation with china.I ordered ugg boots and as soon as I found out (same day) they were not real uggs I cancelled my order. I was told it was too late. When the boots finally came I asked to send them back because they were fake.