Ugg.com / Deckers Outdoor
Reviews and Complaints

ugg boots, ugg boots sale, ugg on sale, cheap ugg boots on sale

i purchased 2 pairs of ugg boots. i have received them more than 1 month later and boots are face. boots are made poorly and it is possible to see that they are not original ugg products. when i tried to return my order they did not wanted to listen to me and all they told me is that the boots are real and they would not take them back

no onewants your ugly fake cheap knock off uggs!

I have also had the same probem with my ugg boots. M
My toe on the left boot has a big hole in. I have had them for a year but have worn them little and agree for £200 you would expect a longer wear/tear period. I would be interested in anyones views on which is the best way to deal with this problem. I have the box still but not receipt although can prove with card statement. Bought from an Office outlet.

I have had my ugg boots for 2 and a half months, i have washed them twice with the real ugg products that i payed £35 for. I am very upset as they have changed colour they were chestnut and now its a sandy colour. I payed over £190 for them and they say their supposed to last over 2 years or more. YEA RIGHT! Does anyone know where i can send in a complaint to Ugg Australia? An address, email or contact number.

I also ordered uggs from this site, also got the paper work only written in chinese with no return information on it, checked the web site (which I did find) and their return policy is ridiculous...they list many reason why you can't return them including "they don't fit, you don't like them" etc etc...all the reasons that people have for returning things and they have to be returned within 5 days. I have now lost $90 on a pair of uggs I don't like, which aren't comfortable. I will neve ever skip reading the return policy on anything I order. I'll be in touch with the company, to further my aggravation I suppose.

Another website to stay away from is fashionuggboots.com. My boyfriend bought me a pair through them and they are fake as well. I am sending them back I better get a full refund.

I recieved my black ugg boots from uggfurbots .com and they are fake. The black fur comes off on my feet and they are made out of stiffer fake leather than real uggs. They are also one inch shorther than the " classic tall" ugg boots are supposed to be on my calf.I paid $90.00 for fake uggs. They have everything word for word that real uggs do on the inside tag and come with all the same packaging that real uggs do. I have tried to send them back an email and have gotten no response and the website is now gone. Mine also came from Putin, China. I did also notice many misspellings on the website and email regarding my tracking number. DO NOT ORDER FROM UGGFURBOOT.COM! THEY ARE FAKE!

My husband ordered me some boots from uggfurboots.com and although they DID arrive as promised on Christmas Eve, one of them had about an inch rip up the back. He sent an e-mail to complain and was told by someone named 'Cherry' to return them (at our expense) and if they determined that it was a manufacturers defect, they would send some new ones. The name and address we were told to ship them back to was jianyong zhang in putian city, china. So to sum this all up, we paid $160.00 for the FAKE UGG boots, I spent another $35.00 to send them back, on January 6th, and we have yet to hear anything from them. It is now February 17th and my guess is that they've already shipped the same damaged fake boots to some other poor soul and took their money too! Oh and the web site uggfurboots.com has misteriously disappeared. One of the computer programmers I work with has given me 3 different websites to report international fraud which is what I plan on doing. I warn anyone who is thinking about buying from this outfit to STEER CLEAR!

Diane

It has been 10 days since I ordered from the same website. When I looked today, the website seems to have disappeared, and I have no way of contacting them. How long did it take your daughter to receive her order?

You can get these boots at any department store-same boot no hassel! This web site is a fraud and people should be aware of it. These boots come from China doesnt that tell you something? You couldnt return them if you wanted to. My daughter found hers at Glicks. Take this off the web site and stop scamming people!

im so upset too! i orderd from Ugg boots store.com i thought was in Austraila. they took my money right off but it has been 4 weeks now and no boots, no contact, no tracking number... i bought them on nov 29 so i would have them for my 15 year old daughter for christmas ( which is in 4 days). Im a single mom, worked 45 hours of overtime to be able to buy them the first time, , , no way i can buy another pair. I wish they would just refund my money over nite, i could rush to the mall, buy her another pair... NOW THAT WOULD BE A TRUE CHRISTMAS MIRICAL!

SIGNED, blue blue christmas!

I would like to speak to someone!

I ordered a pair of boots last week and did not get a tracking no or receipt. It is not on my credit card so should I order them again?

I have also bought 2 pairs of UGG boots from the same website, and i have been waiting over a month and the money was taken out of my account within the first few days. I dont have a clue on how to contact the company as i it says their website is under construction, any ideas?

I have bought uggs from a company called www.ecugg.com I bought a pair of Classic Tall uggs. I eventually got a tracking number and supposedly a parcel number.

Well I have been on both parcel sites and havent received the product I ordered 2 weeks ago. The money has been taken.

I wrote last week got told that I would have to repay the money as it had gone to the wrong account - I refused as i told them that the paypal account that was on their website was their mistake not mine! Secondly, they eventually found the number and said they would ship them last week - I am still awaiting!

I would say I am bit wary as this is a Chinese website I looked at the bottom at the website and found that it was as they ship through EMS which is a chinese postal service !

Sure I have been "FLEECED" literally

Yep me too, I ordered my boots on the 8th Feb 09 and paid £124.49 as I also purchased their ugg care product. It should only have been £111.61, I still have not had my boots or even received a notice from the post office. I have emailed them but have never had a reply and am really frustrated that a company is allowed to do this.
This is theft and their website should be closed down.
I too am going to report them to econsumer.gov and urge others to do the same, Shane is right if enough people complain we may have a solid case against them and you never know we may get our money back.

I am still waiting for my boots, ordered on 7th February 2009, now the 15th April. I have had many emails back and forward to this company who now say I have to wait until the boots arrive back at their depo before they will take any action. I do not believe these boots have ever been sent! If they have what happens if they do not receive them back? This surely is quite likely if they have indeed sent them out to me and I have not received them! I paid $175 au for absolutely nothing! I have now logged a complaint with econsumer.gov and I urge anyone who has had problems with this company to do the same. Maybe together we can at least shut this site down! And you never know we may even get our money back!

I ordered my boots on the 30th January 09 and after two months still had no boots. After the 3rd week I tried to get a refund as I never received a dispatch notice and realised they hadnt been sent, asked them for a copy of the dispatch notice they apparently sent but they wouldn't. They ignored my request for a refund over and over again, then the boots arrive in poor condition, looking like the most fakest pair of Uggs on the planet, UGG SIGN peeling away from the heel that had been glued not stitched there and they refuse to refund me! Ive had a really bad experience with them surely this can not be legal?

Same here folks! I oredered my slippers on 10th January 09, its now 5th March and I still havent received them, but had a card through my door from PO saying there was a £19.25 customs charge! They have ended up costing £60! I urge anyone else, DONT BUY FROM THESE PEOPLE!

I think Fake UGGS and companies who sell them have taken over for the fake Louis Vuittons, Coach, and Dooneys. The first were the FAKE-EX's (Rolex)...but at least you only paid $25 for the watch. All I can say is that it is worth it to go buy UGGS from real dealers. Sad, but true.

I whole heartedly agree, same thing happened to me. Does anyone know how to return these ugly fakes. I am hitting many road blocks.

I bought a pair of UGG boots for my daughter in October 2017 from the Westmount Quebec store. The boots were the right size but after one winter the sheepskin had worn away from the heels. My daughter only informed me of this in December 2017. The store could do nothing as the one year warranty had expired. These boots cost almost $500. For this price the UGG company should be able to do better both in terms of quality and customer service.

In the same boat as everyone who has purchased from ugg.gg. They have vanished into thin air, probably from all the complaints about their fake boots. Paypal will not help me either, which I find shocking because you go through paypal so they can protect you at time like this. I would have paid by my credit card as you can get help from credit card companies with problems like fraudulent websites. I have complained to trading standards I suggest alot of people do the same then hopefully we can all get some compensation. Does anyone know how to get a refund back against this company and paypal.

I would like to buy a pair of boots from uggeuro, but they are always short of stock. I bought a pair last year, they are nice, I'd like to buy another pair this year.

I orderd a pair of ugg on ugg australia out let, and I've tryed to see when they would be mailed out to me so I went back to the site and put my e-mail address in and they're telling me no acccount is present. So then I've tryed to e-mail the company and no e-mail. I've checked my bank statement and ugg australia outlet is already taken my payment out. so what am I suppose to do now?

As I was browsing I found this web side ( www.bootsfans.co.uk ) which was offering UGG boots at a very competitive price..And everything looked genuine to me so I decided to order a pair which I found out later after receiving a letter from UKBA acknowledging that my purchased is counterfeit...

Sells counterfeit Ugg boots from China. Similar to other complaints I've seen on this site, I paid via PayPal and received the obviously fake boots (color was off, smell was off, fur was fake).

I have not recieved any product tried to open account to track order no infomation on site when I requested live chat the advisor stated this was a counterfeit company to contact bank and sevicecenter2009@gmail.com.

This was the worse experiencie i have had online. They attracted you by the price, but after the order is done, they simply forget you. I bought two pars of uggs three weeks ago. I have sent 3 emails, and i am still not sure if i will receive my order. I extremely recoment you never buy any simple or cheap item from this site. China? Never more! God bless america!

Omg! I completely got ripped off! I purchased a pair got them, and they are the short ones and the tag inside says that they are classic tall! Wow im so mad

The same! I am so upset and even more as I got the box. The boots cost 130, it was 50 $ for the international shipping. but as but to got it I had to pay UPS for shipping more than 100$. And in invoice the UGG put freight 108$! so the boots cost me 3 times more! I sent them 3 mails but no respond! I do not recommend anyone to buy from UGG!

I bought UGG boots from bootsnice.us (the company name said "UGG Store") and now I'm searching the internet trying to find an address to return them. Their website does not list an address or customer service number, only a "message" site. I don't know if they were fake (probably were) but they came in a crumpled up box via EMS. I sent several messages but my questions and request for address/customer service number were never answered. They replied a few times but they didn't answer my questions. They would say "OK" or "don't worry about it". When I received them they were the wrong size. After I sent an email (several times) requesting an address to return them they stopped replying altogether. The shipping label is written in Chinese. I'm in the process of getting the address translated. My bank can't try to reverse the charge until the boots are returned, can't return the boots without an address. BUYER BEWARE. Lesson learned. Pay a little more money locally and avoid the fraud and hassle.

This place has been a scam for the last 3 years and nothing has been done about it. Beware about shipping back the address is untrackable and very costly to send back and you will not receive a refund or a returned item. Citi bank spent a year trying to get my money back with no success. Uggs are never discounted and you should only buy from a Uggs approved site this was a $ 350.00 dollar lesson for us. Goodluck

I order the boots at this website www.aussieuggboot.com.au and it was coming from china Shanghai...So fake and I couldn't contact the customer service...how can I get them return my money? Don't order from this website...Be aware...

how do you tell them to refund your money?
i have the same problem, i have the address to send it back, but how because they didnt give me a return sheet. HELP PLEASE :D

Ordered from UGG Canada...still waiting after a month ! No boots, lots of tracking info.

I also ordered from this site and my boots came exactly as described above. They are definitely FAKE! I e-mailed and they did send me an address to return the boots, however it is kind of expensive to return them. They said they would refund the money upon return. The address is:

Miss Liu （Shipping Dept）
#117 - 983 Nong, Xinzhen Road
Minhang Dist., Shanghai, China, 201103

I hope this helps!

the same thing just happened to my sister. she was s-c-a-m-m-e-d in Canada, where the website is http://www.uggstore.ca. "RiseBeauty, Inc." comes up after you click to purchase. ...the uggs also came in a crumpled up plain box, with a return address in chinese. there is apparently a return allowed within 7 days, but no return address. if anyone knows of a return address, please post it. i doubt there is one... BUYER BEWARE.

i am going through the same thing right now, although i do not have the boots yet, but they did deduct the money from my bank account. were you able to return the boots and get a refund?

Ordered a pair of slippers and was charged for them but have not received and it has been a more then a month.

Just because they're from China doesn't mean they are poor quality. Real UGGs are made in China, but the materials are Australian. Also, I would never spend that kind of money on these shoes without either buying them from the true website www.uggaustralia.com or from one of their approved retailers. That being said, UGGs suck anymore anyway. They're cheap and flimsy and the leather rips really easy.

Please DO NOT ORDER from this company. When I made the order it claimed 7-10 days and I would get them. After 3 weeks, I tried to call...message box ALWAYS full. Beware that there is no address for this company on their website, so until they respond, you have no idea what to do. I emailed and emailed. Finally after a month I got the boots in the mail. And guess what? The UGG on the back of the boots were upside down! I called my credit card company right away to make sure they do not receive payment. In order to return boots, you must email customer service for instuctions. I wonder how long this will take. This company is a bunch of crappy junky boots and do not believe anything good you read about them. If someone says anything good about them, they must work for the company. I BEG ANYONE WHO IS THINKING OF ORDERING FROM THERE...PLEASE PLEASE DONT...YOU WILL BE SORRY!

I ordered boots from UGG boutique. They got payment IMMEDIATELY from my Paypal. After 10 days I hadn't even gotten a delivery noticed so I tried to cancel. I got a threatening email accusing me of credit card and mail fraud. Then I did some research and learned of ALL of the problems people have had with this company and that the boots are knock offs. About a week later I got the boots delivered from China. They were shipped AFTER I filed a dispute with Paypal. I did not want fake UGGS, so like an idiot I followed their return policy. That was 6 weeks ago. Now Ithey will not even respond to my emails. Please do not shop this company. They shouldn't be allowed to cheat any more people. Shop American!

I ordered some boots a month ago and still have not received them. I have emailed 5 times with no response. Now I see that even if I do receive them they will be fake. I wish I saw these complaints BEFORE I placed my order.
PLEASE dont buy from them. I will try and report them to the Better Business Bureau.

My husband tried to surprise me by ordering me a pair of Uggs from Uggboutique.com and when he received the merchandise they clearly smelled of lead paint and fake fur and had come with an invoice from China! Everyone knows authentic Uggs are from Australia, so that initially set him off that they were fake. He looked up authentic Uggs on the website and compared them to the ones they received and they were clearly fake. They did not have any of the authentic markings that Uggs have and the smell was just horrendous. He followed the return process to the T, including paying an additional $21 charge to ship them back to CANADA no less! My husband ordered the Uggs on Nov 17, and upon receipt we immediately sent them back as specified on 12/3 and we have still yet to receive the $120+ we are owed for this! PayPal has been of absolutely no help whatsoever. They informed us to go through the merchant, who is now withholding our refund after we returned the merchandise. We are now filing a dispute with our bank so they can hopefully help us resolve this, but I would like to let people know everywhere NEVER TO BUY FROM UGGBOUTIQUE.COM. IT IS A FAKE SITE THAT STEALS YOUR MONEY AND THEN IGNORES ALL OF YOUR CORRESPONDENCE. I HOPE THEY GO BANKRUPT AND AND GO TO HELL FOR DOING THIS TO INNOCENT PEOPLE WHO WERE JUST LOOKING FOR A GOOD DEAL AT XMAS TIME.

ok so i ordered boots from this b.s website and i couldnt reach them i couldnt get a confirmation number nothing! im not dissatisfied with their merch and complaing NO i didnt recieve it and they freakin charged my card so i emailed them 3 times, filed a dispute and i also called about 10 times and left nasty a** voicemessages. i get home next day look on my bank account online and they refunded it...hmm i think i scared them... :) i really dont reccommend anyone purchase from there, they are just wrong.!

Never, ever, ever order from Ugg Boutique. I placed and order, heard nothing for days, no answer on the customer service number (which is obviously just someone's voice mail) so finally I emailed. They told me my order had shipped and would arrive in 4 days. Four days later it would be 2 days (after I emailed again). Two days later it would be 7 days... you get the picture. I told them 3 times to just cancel the order. Finally, I disputed the charge with my card issuer. Eventually, I got a shipment from Shanghai, China! I have no idea if they are real Uggs since I didn't open the box but I'm guessing the chances are slim!

This company is a scam. Stay away.

I wish I saw this complaint board before I made my purchase! I bought a pair of boots from uggboutique.com for my daughter for christmas. I received the boots after christmas which was not a huge problem. I was quite surprised to see that they came from china though. The boots did not fit so I emailed to return them for a larger size. After a couple email attempts I did finally get an answer and instructions to return the boots to an address in Canada, which I did. I have sent 3 more unanswered emails to them to find out the status of the replacement boots and have gotten no anwers. The phone number has no answer and now the website is down. I am not holding out hope for a replacement pair of boots. DO NOT ORDER FROM THIS WEBSITE IF THEY EVER COME BACK ONLINE!

We ordered boots for my sister which were supposed to arrive 7-10 days after order. I tried calling, emailing, leaving a message for a tracking number. NO one replied.

DO NOT PURCHASE FROM THIS SITE!.

thank fully I purchased through my visa/debit card from my bank, they will place a dispute because we never recieved the product and will credit my money.

I purchased two pairs of tall black ugg boots from them and they are not the real boots they are fake and the sizes were not correct. I followed all of the directions to return them over a month ago and still have not received my refund. I tried to email them and they will not responsed. I also tried to call the number on their web site and it said mail box is full try again later. I am very disappointed in this company.

The boots are the wrong size and there is no return address or information except in Chinese. The shipper, EMS is a fraud.

I purchased a pair of ugg slippers the last week of October, and i did recieve them about a week into December. There is hope

Just an update from my previous post, I would recommend you go directly to your credit card company and file a dispute. After I posted my complaint this morning I went on my credit card company's website, logged into my account and now only about 2 hours later I already received an email from them that they are credited the payment I made to Ugg Shop USA to my credit card. The best of luck to you all, I hope you get your money back!

I am in the same situation, I ordered boots for my daughter on 11/22/08 for Christmas and I started emailing them yesterday with no response so I went to look up their website today and it's not there. This is really sad that a company would take advantage of people this way!

I had the same expereince and am tring to track if down. Have you had any luck

Uggshop-USA is a scam! I ordered boots for my daughter November 6. I received an email that the order was processed on November 8 and never heard from them since. I sent several emails requesting tracking info and contact info and never got a response. I tried to email my order cancellation and the website was no longer available. They were quick to charge my credit card for the merchandise they never shipped. BUYER BEWARE! Order from cozy footwear.com much better. You will receive your merchandise in 1 week.

Reading you comments makes me so angry! I got my partner to order me some of the bailey Button short style boots online Dec 8th 2010 for my birthday gift and we like all of you thought that the price was very good at £68 no delivery charge, we thought something was wrong when we didn't recieve a confirmation email. Thinking that as its the states may take a few days to process it would come through, but it hasn't and the money came out his account with the name xia men ruitu indu as the charge name! no company name nothing! I Think if we all get together action can be taken on this please feel free to contact me on chillpill58@yahoo.com, or if any of you know a complaints board that can help us please let me know!

I ordered 2 pair of ugg boots for my daughters for Xmas from Ugg Shop with a internet address of www.uggclassboots.com That was on 11/10/2009. I was billed on 11/12/2009.

I thought it was odd that they billed me through paypal which did come through to my bankcard as entered. The confirming email I received said paypal but I saw the debit come through on my bank card and figured everything was alright.

A few weeks later, I received both pair of boots. Since I've never owned a pair of uggs, I didn't notice anything odd except there was no order form included in the shipment. The boots came through the post office and I had to sign for it. My postman said it came all the way from Japan.

I wrapped them immediately for Xmas. Today they were opened and the kids didn't like the color they received. I pulled my email confirmation and entered the site I ordered from. It was gone. Then I found the complaints. I was billed $83 each totally $166 U.S. dollars. They are probably fake and the kids will just have to live with the colors.

I'm so sorry for those that were scammed out of money. At least I received some boots that will probably fall apart within a month. The kids don't know the difference and I'm not going to tell them because I always preach to them "If it's too good to be true; it is!"

rschneid54@aol.com

I too was sucked into to the "Free Shipping, All sizes in stock, $109, ships in 14 days etc..." I placed my order with UGG Shop USA on 11-6-08 and was billed 11-10-08. After 3 weeks, I emailed...no response. I later received an email stating their web address had changed. I checked it out - still there. I emailed 3 more times and still no response. Looked for the website today - GONE! The week before Christmas, I took my daughter to the mall and was going to just buy her pair and send the others back when they arrived. The store clerk told me that UGGs were back ordered and that nobody could get them. So, I didn't worry, I figured it was the same for UGG Shop USA. Now I know! They are a SCAM! I contacted my credit card and they are handling the matter.

PLEASE go to the FBI (www.fbi.gov) website and make a complaint on this website. There is a place specifically for internet fraud. They will notify the appropriate jurisdiction where this person was set up. If enough complaints are made, then they surely have a bigger case. I was ripped off as well.

I have had the same experience. I ordered a pair for my niece for Christmas. I placed the order on the first of December. I have not yet received them. I, too checked and the website is gone. I got an email with an order number but nothing else. At the bottom of that email was an email address saying they could be contacted there. I tried that and got this response.

Delivery to the following recipient failed permanently:

info@uggshop-usa.com

Technical details of permanent failure:

DNS Error: Domain name not found

I may be one of the lucky ones. I called my bank and they verified for me that my card had not yet been charged. And no other fradulent charges have yet appeared. Needless to say, I immediately cancelled my card.

I ordered a pair of UGG boots for my daughter for Christmas at Thanksgiving. I have not heard a word. Their web site does not exist anymore. You cannot make any inquiries. In the mean time they have all my credit card info. I am amazed at this fraudulent site.

I recently placed an order from the same company, UGG Shop-USA, on 12/1/08. I DID receive a confirmation e-mail. But no product has been delivered. Same thing...I found their website gone. And when I called my credit card company, thank heaven they had placed NO charge on my credit card. But everyone...BEWARE. I DID also have to shut down my credit card within the last couple of days. My credit card firm suspected fraudulent charges, and called me. There were charges on my credit card made in MEXICO. I live in the US, and have never gone to Mexico. Fortunately, the charges were all very small. The credit card company took care of them, and we've since shut down the card. But this is all very interesting!

I have found a whole net work of fraudulent sites geared toward Ugg boots because of their popularity. One thing they all have in common is that they never have a valid address or phone number. One must communicate via email and they may or may not respond. They will charge your card and you may not receive the product. The company is probably in Shanghai or Malaysia. After a period of time the web site disappears and they post under a different name. If you are considering buying these boots, check the "CONTACT US" section of the web page. If the site is fraudulent, they will definitely have all sizes and colors "in stock", but not really, and they will not provide a valid address or phone number.

I ordered a pair of Uggs from this company last month and they arrived as promised -- though there was no paperwork at all. This month, I ordered two more pairs to give as gifts and I only received one though I was charged for two. I sent an inquiry to the web address but it bounced back. The bottom line: buy your Uggs elsewhere!

I ordered UGG slippers from UGG SHOP USA a couple of weeks ago. Todate, there has been no confirmation of my order and no charge on my credit card. Has anyone been charged for UGG merchandize that they didn't receive?

I ordered boots from this website a few weeks ago, and have not received anything. When I wrote to them, they did not respond. I went back to the website and it did not exist any longer, and the emails were being sent back to me. My credit card was charged, and now I can't even contact them.

I ordered from this site recently on 3/10/13 and was charged on 3/11/13. When I emailed them to question why I was charged shipping when their site said shipping was free and got not response and could not find a phone number, I went to my bank and filed a dispute for the charges. My bank stated that it would take ten days to investigate but that I would most likely see the money returned to me as they would try to retrieve my money from the company. Just goes to show, it's better to pay full price in stores rather than trying to go cheaper with online sites like this one.

What did your bank say . We ordered them on Nov 27 and was charged nov 28th and No boots . Were you able to get your Money back / Please let me know .

Mary

Why are there adds for more UGG internet scam companies on this page?

I too ordered my daughter some UGG boots for xmas. I just tried to send an email to check on my order because I never rec'd a confirmation... and the website is no longer available. I am so disgusted. I never order online and now I got burned. I called my credit card company and they are on the look-out. Nothing has been charged as of today, but I will definitely dispute the charge if no merchandise is received!

I ordered a pair of Uggs/short, black classics, for my daughter for Christmas back on 11/23/08. My credit card HAS been charged. $99 plus a $2.15 charge for International fee. I am FURIOUS. First, at myself for falling for the oldest scam. Secondly, that people do this to other hard-working people. I notified my banking establishment. They are putting a flag on any charges that come through as "Sanuaria". My guess is... China, and not Australia, as these fraudulent people stated the Uggs come from. I've learned a very valuable lesson here. I will ONLY deal from now on with Zappos, Shoe-buy, and other well-established businesses on the internet.

I should have listened to my inner voice. When something sounds too good to be true...

This is a fraud site--I've been waiting for a month for my order--there is only a post office box in Australia for this site and I'm afraid I've been duped...My credit card has been charged and I'll spoke with them regarding this matter and was told they will not be paid for these. Call your credit card company and Don't pay your bill until you've talked with them because you will never get reimbursed from this fraudulent site...I feel so dumb for doing this...BEWARE

I recently placed an order for a pair of boots for my grandaughter for Christmas. I have not received a confirmation and I did give my credit card for payment.
I received a message that the website has been changed but I cannot get on it and it also stated that the orders would be fulfilled. How can I be sure of that if I cannot reach them for confirmation of my order? I am afraid I have been taken but I am hoping I have not and will receive the order soon.