UK Fixings Direct / East Coast Fasteners
Reviews and Complaints

This company is a real nightmare to deal with! An illegal payment has been taken from our account and I now realise I am not the only one. The company do not reply to emails and do not answer their phone. The only way to get in contact is going through the bank and getting transferred.

Would not recommend!

I have spoken to them and found out it was down to an IT problem which has now been sorted and our dispute has been resolved. They are very knowledgeable about their products and I would use them again.

I placed an order with them, they over charged me nearly three hundred pounds more than they said and have just given me the run around when I have rang them to sort it out. I have mostly dealt with a man called Rob, who promises the world and will sort out immediately but who then does nothing. I cannot believe that a company could trade like this and I'll be leaving the bank to sort it out. I would strongly recommend not to use this company.

I place an order with east coast fasteners for some saw blades, after waiting 4 weeks with no delivery I called them several times each time being told they would look into it, 2 weeks later still no blades which by this time I had to go out and purchase elsewhere as I needed them. I must have made a further 25 calls each time being told that someone would call me back which nobody did, I then told them that I did not now require the blades as I had to purchase else where and asked for my money back. A week later after making another 5+ phone calls I receive a credit note, I called them to ask for my money only to be told that I cancelled the order and they don't give refunds on cancellations because that was in their terms and conditions, I have read their terms on their web site and nothing is of the such is stated, the manager will not talk to me or take or return any of my calls, everytime I ask to be put through to him he's either at a meeting, on the phone or out to lunch, this is still an on going matter and for the sake of a £200 refund they have lost a customer that has spent thousands of pounds with them in the past. Absolutely disgusting customer services and ridiculous business sense. Do yourself a favour do not buy from these because they are your best mate when your spending money but treat you like a piece of dirt if they've got to sort something out.

I sadly placed an order with East Coast fasteners . First order only half arrived, the other half went to my old address! . When went to collect it it wasn't what was ordered, was a cheap imitation, second order paid for and nothing arrive! 30 days have now passed with endless promises and still nothing and when asked for refund they told me that restocking charge would be value of my payment!
Now in the hands of the bank. DO NOT DO BUSINESS WITH THEM .

East coast fasteners is a trading name of uk fixings and the only reason the company was forced to do that as another company
set up wit a similar name and they were cowboys, they only stock top brands and they charge the best prices around, yes they cold call
but it is to make our lives easier, rather than having to go an buy things at a high price from whatever shop, we simply call them, they do the best deal possible and deliver it within 2 days even to our site address, i was dealing with a gentleman called Ross Mackay and
he could not be more helpful and as for the above comment about Mr williams its complete rubbish, he is more than helpful and what
i would say to all the guys like myself in the trade is give them a chance and when you see the quality you recieve and then look at the price you have paid i assure you wouldnt be dissapointed,
Bob the builder

I was cold called regularly by these people, I bought 2 of the same product at a reasonable price from these, but they sent an inferior pair of units instead, I complained 3 times, the sales director Robert Williams initially promised to have the units collected and replaced, I was further promised by two other members of staff that this would happen, 2 months on and they have not collected the units let alone replace them, I am currently checking up on this company and it seems they may have changed their name again, I will update if I find this to be so.

East coast fasteners are Uk fixings, not a sister company, the SAME company! They used to call themselves Uk diamond, seem to change their name every other month. Their staff are rude and give out false names. I placed several orders with this company, only to find they had taken illegal payments from my credit card! Took months to get my money back. Goods were of poor quality! A true nightmare to do business with.

UK FIXINGS IS DECENT, IN FACT THEIR SISTER COMPANY EAST COAST FASTENERS ARE SO HELPFUL AND BY NO MEANS
A NIGHTMARE TO DEAL WITH, ID RECCOMEND THEM TO ANYONE, THEY ONLY STOCK TOP BRANDS AN SEEMED TO HAVE
LEARNED FROM MISTAKES THE LIKES OF DUOTOOL CONTINUE TO MAKE IN FLOOGING RUBBISH.THEIR SALES TEAM ARE RESPECTFUL AN KNOWLEDGEABLE AND I HAVE NO QUA;LMS IN BUYING ALL MY WORK NEEDS FROM THEM
MR GARFIELD