UnderArmour
Reviews and Complaints

Dear UA,
I am so upset with your customer service that I am pretty sure that even this message will be overlooked, so that I am going to make sure I put this on all customer boards I can find.
I have been an avid fan of the brand, even changed my lifestyle and style for that reason, which I have to thank you for. However, anytime I had an issue online, your customer service proved to be the worst. I am not even beginning to complain about the website or the app, where a few problems arose recently and the reason I contacted customer service.
I must admit these problems might actually be nothing more than simple issues, but the way they were handled by the customer service really infuriated me. Whatever the issue, I had to find a solution myself the correct way, not the recommended one, such as "if you are having issues with your account, open a new one."
I believe this is a rare incident where you enjoy the products of a company, but hate to shop there because you cannot communicate with the people. And if I can't shop online, I can't think of any other place to shop nearby except the outlet shops in my region. Competition is everywhere, and I don't need to hassle with their online stores. Sorry UA, but this may be a reason you are losing sales lately.
Regards

On 18th of Dec. around 9pm I paid USD259.89 in Under Armour store in Elizabeth mall new Jersey. After I recieved a message on my mobile confirming that the amount has beed deducted from my credit card, the store manager informed me that she won't give me the products, claiming that she has a problem with the store system, and refused to refund back the amount to my credit card. When I insisted to have my problem resolved, she spoke in an unacceptable maner, full of mocing and sarcasm, claiming that she is the boss, and that she can do what she wants infront of my wife and children. Upon calling the police she was obliged to call one of her collegues in another store who was polite though wasn't able to resolve the problem neither by giving me the products I already paid for, nor by refunding back my money, just promised that my money will be refunded back to my account.
I have nothing to say towards such way Under Armour treat their customers, but not to deal with under Armour any more for all my family related purchases.
For the moment to close this chapter please refund back the amount of USD259.89 to my account ASAP
Regards
Mohamed Elzoheiry
[protected]@hotmail.com
+[protected]

My youngest son plays football. As a youth, he typically wore Nike cleats, and they wore beautifully until he outgrew each pair. Now, as a HS player, he has worn UA the last 3 seasons! He chose UA because he liked the fit, and the styling, and honestly we thought we could trust the Under Armour brand.
They're horrible.
The first pair (8th grade year) barely made it through the season. They started to fall apart as the season ended. Last year (freshman) he selected another UA pair. With 3 games to go in the season the soles separated from the shoe, and we had to gorilla glue those suckers together and limp to the end. Thinking we must just have bad mojo, we foolishly bought another UA pair for him this season. Holy crap! They lasted ONE game! That's right...ONE! The soles separated, and the flimsy plastic/vinyl/whatever that covers the shoe peeled off. Never again. We are done with this brand. In the process of trying to replace this last pair (because we had a whole season ahead of us), we were told by the largest shoe store in our area that they wont even carry Under Armour cleats anymore because of all the complaints. The second store we went to had a small selection, but also admitted "They're crap". Our son ended up with a pair of Adidas that held up perfectly for the whole season, and after a good washing, look almost as good as the day we bought them.

I am beyond unhappy with UA! I placed my order on 10/18 and received confirmation I would receive my products Thu, 10/24 - Mon, 10/28. It is 11/5 and I have NOTHING!
I did a live chat on 10/29 and was told I'd receive a replacement shipment by 11/1...STILL I HAVE NOTHING!
I called today and informed my order still has not been sent!
Ordered 10/18
UA received payment 10/23
11/5 NOTHING
No matter how popular the clothing is with kids, parents will not tolerate this lack of service!
I currently have a 13yo boy walking around New England without a coat because of UA!
I'm beyond angry/frustrated/extremely disappointed that 18 days after placing the order I have NOTHING!
Nancy

My Latisha boykin my email address is [protected]@gmail.com on 8/28/2019 I bought my son football gloves he only had two games I paid 53.76 for the gloves my son can no longer used them on the 2nd game they rip on the side finger out. 53.76 maybe not lots money for some people but to me that's money I don't have to give away I have six boys that play sports I spend lots money I'm so disappointed

I purchased a backpack and the tag said limited lifetime warranty. I contacted UA customer service and was told they no longer honor this warranty. I have submitted this same request in the past and received a prorated credit towards a new bag. I was told this was no longer the case even though I had my receipt as well as the tag from the bag stating the warranty. I understand the prorated credit amount but was not even given this option. I am very disappointed and it will changed my future purchases of UA gear. This is not acceptable from a company so large and with merchandise so expensive. We pay for the quality and when it doesn't hold up it should be made right with the customer.

First and foremost, I am a first time buyer, that used your online store. Last week, I purchased a pair of Ua Spotlight MC spikes. I mistakenly purchased black instead of red spikes and immediately recognized my error and quickly tried to cancel my order. Unfortunately, it was processed. This is where I will never purchase another item based on the poor customer service I was provided. First, UA does not have a feature to edit your order, which would have avoided my aggravation. Secondly, the same day of my purchase and after waiting on the phone for 45 minutes, I decided to request a call back not once but twice. But didnt recieve any callback. I then proceeded to send two messages from your online support. Nothing. In addition, I called back only to stay on the phone for nearly an hour and a half on my ride home from work. Secondly, the same day of my purchase and after waiting on the phone for 45 minutes, I decided to request a call back not once but twice. But didnt recieve any callback. I then proceeded to send two messages from your online support. Nothing. In addition, I called back only to stay on the phone for nearly an hour and a half on my ride home from work. On Monday 8/26/2019 my 5th attempt finally got though. Csr rep stated that the spikes that was purchased in error could be returned and the correct colored spikes could be purchased. He apologized and offered expidited shipping due to my time constraints and deadlines. I asked for the Csr to wait while I located my card and when I got back to the phone no one was there. Poor Customer relations. How does the purchased spikes get to my house within 5 to 7 business days and I couldn't even contact someone that could help me. Lastly, today again in the phone wanting to purchase from 9am to now 3pm. I finally recieve a call back. Colored spikes could be purchased. He apologized and offered expidited shipping due to my time constraints and deadlines. I asked for the Csr to wait while I located my card and when I got back to the phone no one was there. Poor Customer relations. How does the purchased spikes get to my house within 5 to 7 business days and I couldn't even contact someone that could help me. Lastly, today again in the phone wanting to purchase from 9am to now 3pm. I finally recieve a call back.

I bought Under Armour joggers from Dunham's in Meadville, Pa in May 2019 for my son. He only wore them a handful of times before the weather was too warm for joggers. After a few washes on cold with other black joggers, they are so faded they look old and gray. Theses joggers cost $55.00 a piece and shoul last longer than 4 to 5 washes, 3-4 months. I'm very unhappy with this product, especially since my son only wears under armpit hoodies and pants.

I bought a pair of black charge shoes from kohls and have worn them 3 times and the back of the right shoe has collapsed and will not return to shape very dissappointed in the quality of this shoe I don't abuse them they still look brand new seems like a waste of $60 guess this is why I usually buy Nike this was my first and last pair of under armour shoes

The boots I bought to work at a prison. The first time the boots got wet, all the thread began to rot and the boot is literally falling apart. All the pieces are coming unsewn. I've tried the shoegoo to keep everything together, but isn't sticking to the boot. The boots are the best feeling boots I ever had. Just wish they lasted longer than 6 months. 128.00 for a 6month pair of boots sucks in the wallet!

Hello,

I ordered a t-shirt from your website on Saturday 18/05/2019. This was meant to be a present for somebody, this is why i wasn't happy when today (22/05/2019) I received an e-mail from yourselves cancelling my order.
There was no real reason as to why this was the case, the e-mail just stated "Your order was not accepted and we are refunding your payment". I do not find this acceptable, as the reply is so late i am not satisfied with this service!

Regards,
Tom

I made a purchase for 8 golf shirts while I was deployed for the military out of the country. When I got home from my deployment, the order was supposed to be there and it wasn't. I checked the UA app and saw that the order was cancelled. I called UA to find out why it was cancelled and they thought that it was a fraudulent order so they cancelled it not notifying me via email or any other means. I explained to the rep when I called that I needed those shirts for a golf trip the following week. He then re-placed the order for me and rushed delivery, that happened on March 18. On Wednesday March 20th I received 3 of the shirts that I ordered. I called a second time to find out what the status was of the remaining 5 shirts. The UA rep said that they hadn't shipped yet. I explained to her that I needed them for a trip and that I was told that they would be to me in 2 days from the March 18 order day. She said that should would follow up with me on Thursday March 21 and make sure that they were shipped and for my inconvenience with this order that they were going to refund me 40% or $136 back to my credit card. I appreciated the gesture and figured that UA would keep their word. I just called back today to find out the status of this and was told that I would not be getting refunded the $136 for the order and that I was basically out of luck. I have a closet full of UA attire, from socks to underwear to shorts to shirts. I have literally over 100 golf shirts. I buy my wife and 2 kids UA stuff all the time. This is not how you treat someone that has been a loyal customer. I could have ordered these golf shirts anywhere but because I love your product I went with you. This leaves and extremely sour taste in my mouth for purchasing products in the future. I hope that this makes it to the correct person and they do what your company said they were.

My 7 year old son is missing 1/4 of his brain, has hydrocephalus, so he has a shunt, he is autistic, developmentally disabled, and has had leg braces his whole life. About 3 weeks ago my child got to get rid of his leg braces. Nothing would do my 14 year old but to have his brothers first pair of regular shoes be under armour just like his big brother.. my child cannot carry a conversation with you but words were not needed in the video of my child wearing his first pair of normal shoes ever.. he ran back and forth looking at his feet in the mirror dancing around. I honestly cried because he was so happy. Now we've had these shoes not even 3 weeks and the color from the under armour symbol on the sides of the shoes are practically worn off. Not a big deal to some but come on his first pair of "real" shoes and not 3 weeks old.. this mom lost her job due to all of the surgeries and special needs he has. My husband works an awful lot of hours so we can supply our boys with all their needs. Not a pity party but I cleaned a house for someone so I could actually buy him these shoes just to look like i bought someone's hand me downs. Not that there is anything wrong with that. I just feel like they should last longer than that. Thank you

I bought under armour batting gloves april 2018. They stay in my bat bag in thenhouse when not using them. The emblems are already peeling off and parts of the gloves are cracking and strings coming lose. Highly disappointed that i will have to buy new ones and it has only been 10 months. Also these were not used under my fielding glove. I have palmgard for that. Contact me @ [protected]@yahoo.com

Store number 0218 in West Palm Beach, Florida 33401. On December 27th, 2018 between 4:40 pm and 4:58 pm, your employee by the name of Louis stared directly at me for at least 2 minutes. I was trying on shoes and I walked in front of the mirror and looked at them there, when I turned around he was staring at me, I walked past him to go sit down and take the shoes off, I sit down and he moves closer and looks right at me from the time I sat down until I took the shoes off, put them back in the box, put my shoes back on, tuck my jeans inside my shoes because they are high tops, and I did this just to see if he would stay there and watch me, and he did just that. He watched me up until I walked to the register. There are no words that can describe the feeling I felt. I've never knowingly been discriminated against in such a disrespectful manner. What was he looking at? What did I do that made me look suspicious? The look on his face was disgusting, I looked around and I was the only black person he was watching. He didn't ask if I needed any help or anything like that. He simply stared at me and he wanted me to know he was watching. I even felt like I did something wrong, and the more I think about it, the more upset I get. I'm sure you have cameras, look at it and tell me I'm crazy. I want to know what he was looking at? I want to know why I was singled out and discriminated against for no reason at all? I'm not accepting some automated response from you guys or some general manager claiming that "UA does not discriminate against people regardless of race, age, sex, and whatever else" I want justice. I want answers, I want someone to actually look at the camera and look at the way he stared at me and ask him what he was looking at.

My boyfriend purchased these mens basketball sneaker at kohls in August and they are coming apart he paid around $70.00
The shoe is seperating from the sole and the toes are wearing off. He really loves how they fit just not the quality of the materials
If you can contact him about this.
Paul smith
[protected].
He would like to have them replaced.
Thank you

last year i purchased a pair of underarmor waterproof hunting boots from dicks in millville nj, i used them thru out the year and they started leaking, it has only been a year!, they look like they r dry rotted from what i dont know, they were kept in a dry place in my living room closet, they were $100 for them
im really discouraged about the wear of this product, to me they are not made very well, i took pictures of them, if u need to see them for urself.
un happy customer
jay castroff

I have been a longtime customer of UnderArmour (UA) and was subscribed to its site to receive various promotional materials. In recent days sent several emails regarding a TAKE 30 discount offer. This morning I accessed the UA outlet store by clicking a link in the email advertisement to use the discount. I selected several items which were featured on the site and which totaled in excess of the $100 minimum to use the discount code. When I enetered payment information, the site notified me that I had to spend at least @ $76 more to qualify. After substantial delays when I called customer service, the UA "team mate" I reached told me that I had apparently tried to order items that had been mistakenly listed on the outlet site but did not qualify for the offered discount. So I had wasted more than 1/2 hour in shopping and follow-up telephone call. No offer was made to remedy the situation.

I have now unsubscribed from the site and do not plan to purchase UA products in the future at this time.

Bob Girard

[protected]@aol.com