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I have been reading many of the complaints that are included in this site and would like to share and sympathize. I worked for UPS from 1985 until 2002 as a delivery driver. UPS changed dramatically after the death of its founder Jim Casey in 1987. From that day forward nothing mattered to management other than the almighty dollar. Customer service is a joke. Employees are treated like slaves. Working conditions are third world at best. UPS had a solid reputation during the late 80's and early 90's but there was a dramatic shift to the bottom line at all costs. Early on management was promoted from within but as all companies move toward a lower wage this trend stopped. This is by far the worst place I ever worked in my life. Supervisors who are in way over their heads is the norm. Safety is a afterthought. Most centers need to be audited by OSHA. But employees who speak up or take action are targeted for suspension and termination. Work weeks of 55+ hours for drivers is a regular occurrence. Let me explain in detail. As a driver you could start work at 8:30am and will not be off the street until 9:30 or 10:00pm. Fatigue is commonplace. During my time I nodded off routinely when I was driving. Safety at UPS is a smokescreen. Prozac is taken like candy by drivers, divorce is ramped, hypertension is common, production levels are unrealistic, management is unskilled and combative, and injury is considered weakness and lazy. I spent 17 years at this "hell hole" and was paid very well for my services. But I came to the realization that it was just not worth it. I quit and am happier for it. Most complaints that you may have are a direct result of a poorly managed company where stress is used as a tool for greater production, no matter what the cost to employee or consumer.
The complaint has been investigated and resolved to the customer’s satisfaction.
U.P.S. uses seasonal workers, telling them that if they do a good job that they will be considered for future employment. What a joke! Like putting a carrot on a stick in front on a mule. I drove for U.P.S. for over 25 yrs. and never saw a seasonal worker again. Even a full time U.P.S. employee is subject to termination as they get older. New driver=lower pay. This is one heartless company!
my husband was supposedly hired on to work this Christmas season helping the ups drivers. what a joke!
he was in the very first group that was trained - then, he was not called for 3 weeks. when they did call, it was very sporadic and he was limited to the number of hours they would let him work. the driver would get a text telling him to have my husband stop working. he worked for 5 different drivers - EVERY SINGLE ONE of them praised his work and said he did a fantastic job.today, dec. 21st - the busiest day of service for ups, they decided to do "safety checks" - meaning they sent out some sniveling weasels to go around and see if everyone was wearing their seatbelts. first of all - my husband was delivering in the business district - so it was one delivery every 8-10 feet. secondly, not one driver ever told him he was required to wear the seatbelt in those cases. some creep saw him - and called the management people and they fired him immediately. the driver was furious - saying the company heaped all of these extra deliveries on them but then did stuff like this.
i will NEVER agaijn use ups for anything - i am appalled that they treated my husband like this - it is bad enough that he got laid off months ago from the hotel business - this was absolutely ridiculous!
Why would you do any business with anyone on craigslist? Sorry but your loss is an expensive lesson to learn. Next time, use e-bay or something more reputable.
I posted a wedding ring online through craigslist. The ring was worth $26000, but I had it for sale for $20000. I was contacted by a supposed couple that lived in Louisiana. They stated that they were headed to Denver for their anniversary. I spoke to them off and on for about 5 days. They decided that they wanted to buy my ring. I researched the safest way to ship the ring and get payment. I called UPS several times and they all told me that through COD, they would pick up whatever form of payment I requested, and if it was not what I requested they would not hand over the ring. I decided to ship through COD. I also decided on payment thru USPS Money orders since you can’t stop payment on them. I went into our local UPS store. After the cashier, by the name of Kristin, had everything processed, I noticed that my receipt said “Cashiers check or money order, ” I questioned her on this because I specifically requested USPS MONEY ORDERS ONLY for payment. She told me that they come together as one option and then you specify which payment you want in the notes below. In the notes below, it said “USPS MONEY ORDERS FOR COD ONLY!” I have this in writing on my receipt. They also wrote in black, bold, writing on the box “ USPS MONEY ORDERS ONLY”. UPS delivered my package on September 16, 2010 and took payment of an OBVIOUSLY, fake cashiers check and handed over my ring to a man and didnt check ID. I didn’t receive payment until September 26, 2010. I insured my package both ways for $20000 and paid hundreds of dollars for the insurance. I have been calling UPS since then. Nobody ever returned my calls. Finally, today I get a call from UPS saying “Sorry, we can’t help you, we did our part and delivered your package and collected payment. They did not collect the payment requested. The driver basically picked up a check that looked like a 2 year old drew it on a piece of construction paper and handed my ring over to somebody other that the person it was addressed to. the detectives working on the case called into the security dept thur ups and they told them " tell her to sue us, we go thru this all of the time and we always win". I would have never shipped my ring if I knew that UPS was lying to me. They told me they ckecked ID first, collected whatever form of payment I requested, and then handed over my package. They didnt do either. I am now out a $26kwedding ring, that was insured thru UPS, and the have the audacity to tell me "sue us".
I have friends who work for UPS in Springfield Illinois and let me tell you they treat their people like ### ! The are bullied and harassed by management. Oh and the management now, the college kids who maybe was a driver helper for one Christmas, what a joke. They have no idea what it's like to be a driver day after day. They give rural route stops on one truck numbering 180 that's just stops, not package count. They are now taking away bonus time by screwing the drivers and making them eat the load transfer time (truck to truck)away from the center. UPS used to promote from within. You know those people who actually know what's going on and know how to get the job done. You know it's bad when the center posts the seasonal Christmas driver positions and not one loader or pre loader applied. UPS driver was once a coveted job. There is something very wrong with a company that manages through fear and intimidation rather than ownership and pride. I have suggested them taking a video camera in for every conversation with management. I am a state trooper and their job is way more stressful than mine on a daily basis. Safety practices OSHA would cringe. There's one other little thing of if you are injured you still have to work at the center for 29 days before workers comp will cover you. What the hell is that. Hey teamsters really ? letting your people be treated like that wow.
I work at ups for 19 years..I worked both as drive and management. I was blackballed for having a relationship with a co worker which I understood that one of us had to leave the company which was addressed and complete. I was the one who stayed and was the one blackballed in the UPS world. It was like I had become the enemy. I was a good employee until this relationship happened and after reviling they relationship I somehow was the bad employee. During my time of employment I came across a problem that happened with the truck wash at one of our centers. We were losing water from the recycling water in the wash bay and no one could figure that t out. Previous to this when I walked many years thru the building may workers would say not to drink the water. For years this was the comment which I thought was a joke but little did they know what they were drinking and I am sure they chemicals that were washed in the truck was such as hazardous chemicals that may have spilled into the brown package cars and washed out in truck wash. It came to my attention (I did not know this was not installed) a black flow valve was not installed from the truck wash to the main building and when the truck wash was charged to wash truck the water from truck wash would go into the drinking water in the hub. I did relay this to the Teamster BA at this time but nothing was ever followed up by him. He worked for UPS before becoming a BA.(he passed away from cancer). I am not saying this problem caused this but recently I have seen a few workers both management and non management have passes away with cancer. This happened in the 90s and I am sure re more workers that I know were affected by this situation. It was a well kept secret and I was told not to bring it to anyone’s attention. They did fix the back flow valve between truck wash and building. To this day I wish the BA would have addressed this. I will say during my time at UPS I enjoyed my jobs before they blackballed me. I am not writing this because they blackballed me. It was a blessing because I found out I did have a life after it happened. I did get cancer and think it was from this place of work. I am not bashing UPS I-think it was unfortunate thing that happened.