Unlimited Vacation Club
Reviews and Complaints

My boyfriend and I went on a trip to Panama in May 2023 where we were convinced to purchase a membership with UVC for US$25,900. We paid roughly $5000 USD on spot for the membership and were to be charged monthly for 4 years to finish paying. I lost my job the following month and tried to cancel the membership which we can no longer afford. They informed us at that point that we cannot cancel and that they will not give us a refund because the 5 day window to cancel had passed, even though we did not use any of their services. They had no empathy whatsoever even when I tried to explain how desperate we are and how much we need back the money. I pleaded with them hoping someone would be empathic towards the situation and override the contract, but they did not care. We were not told of any cancellation policies of the contract despite asking, and they basically strung us out until the 5 day period to cancel the contract passed (which we were not aware of) and convinced us that we had no reason to cancel.

Before I lost my job, we got home and thoroughly reviewed the contract which was when we realized that there were a number of things on it that were not mentioned in the presentation and that we were misled. We queried them but were still uncomfortable with the responses we got and when we asked about cancelling, they refused to give us any information about cancellation policies and instead tried to persuade us into thinking that the membership was beneficial to us and we’d have no reason to cancel. We continued to do our research and tried to see how best we could make the membership work. I lost my job shortly after and now need to cancel for sure, which was when we were told we cannot cancel the contract.

After this, we fully realized we were basically scammed by UVC, and almost everything they told us is a lie. We discovered that the membership is a waste of money and that there are many other agencies who offer far better rates than UVC’s discounted rates.

I am truly distraught about the whole thing because as I’m writing this, I am in a very desperate position where I need that money that was paid to them to help me keep my life together. A number of additional financial obligations have fell into our laps and we simply cannot afford to throw away US$5000 to UVC.

If anyone knows of any way we can get help with cancelling the contract and getting a refund, please let me know. We desperately await your response.

I was looking to book a vacation at Secrets Royal Beach in Punta Cana on the UVC website. I checked the same booking on Expedia, just in case. Unbelievably, the same booking was $400 cheaper on Expedia and I decided to use the UVC Price Match policy. I called immediately to UVC customer service and the rep asked me to email him both quotes. After he got my quotes he agreed to book with the discounted price but told me that the booking would be non-refundable. I agreed to proceed because I got additional 25% savings from Expedia price. However, his supervisor refused to book. The supervisor told us some nonsense that was not even in our contract. After a long talk with the supervisor we realized that UVC doesn't want to honor their contract and will find any non-existing reasons to not book according to my contract. I asked the supervisor to refer to a particular paragraph in my contract and justify why she refused to honor the contract. She couldn't. Instead, she came up with reasons like credit/debit card payment or the part of the US where I live or time of the day or refundable/non-refundable and other nonsense that was not even mentioned in my contract. It was clear she would give me any lie just to avoid honoring the contract. I filed my complaint with the Better Business Bureau (BBB). However, UVC never answered. UVC is a very dishonest company. Their goal is to scam North American consumers. I advise anyone to stay away from UVC.

This company is a scam!

They are unwilling to work with us. We have spoken to them numerous times about our account and all they keep trying to do is raise our monthly payments. We made payments but found out that there’s an unlimited lifestyle and they are two separate companies. We asked if they can work on a lower payment plan and they refused to work with our budget. They are not friendly and very rude. They also devulge personal information without verification and have told family members our personal business. They call 4-5x a day and every time they refuse to work with us.

On June 22, 2023 we were scanned into signing a contract with unlimited vacation club. during this entire process, they continued to say it was not a timeshare and can be canceled at any time. When we were discussing numbers, the representative wrote down numbers that were a complete lie against the actual contract. I felt hounded to sign this contract as well When they have you sign the contract they do not allow you to read it. They then only give you five days to cancel which if you are on vacation you are not thinking about looking at the fine print. This has been a complete nightmare and a scam, and all they want is your money. I called one day after the five days would have been up to try and cancel and they’re stating I have to pay 50%. Senior management from this company should be watching how these people try and sell these products. It is unethical to bind a client to a contract , that totally differs from the original conversation. They should be able to cancel this as they have not provided any services to me. I have not used their services, so technically, I am just paying just to pay. After reading tons of reviews, it is a shame that they are still in business and continue to rip people off on a daily basis, and collect hundreds and thousands of dollars by lying to clients.

We were experiencing a wonderful vacation at Secrets Puerto Los Cabos Golf & Spa Resort. We were approached by a representitave of Unlimited Vacation Club. We discussed our vacation habits and desires for future vacations. After attending about a 4 hour presentation, we were told we could purchase a vacation program that would give us seven (7) weeks of vacation per year. The program would cost $ 13,000 and be paid over a period of years. We were given credit for the stay at the hotel. In addition to the credit afforded us we made an additional payment on the program. We were told we could begin using the program after making our first payment. After making the first payment we called to use the program but were told there was not a record of our purchase. Using our paperwork we gave the contract number and was told perhaps the contract had not been recorded and to call back later. After 4 weeks we called back. This time they did locate our contract. At this time we were told we must make 6 more payments roward the program in order to use the weeks weh were promised. We could purchase time from a participating property at a 25 percent discount. This clearly was not our understanding of the program. Based on this we request a complete refund of our down payment and the payments we have made to date. Who should we direct this request?

My friend and I purchased this membership on a trip to Cancun in February. We had just arrived in Mexico the evening before. We spent most of our first full day of vacation at the Secrets Akumal Rivera Maya Resort (which was supposed to be a 90 minute visit) where we were given Tequila and other alcoholic beverages and every time we said no, someone else would come over to "sweeten the deal". We ended our many hours there after talking to John who promised us 4 weeks to be used at $299.00 per week and 20 weeks at $519.00 per week. When I was able to access the account, I was unable to determine how to use our weeks.

The promises made during the presentation do not appear to be honored when trying to book travel. We have not been able to book our discounted weeks ($299 or $519). In addition, the pressure of the sale is almost unbearable. As I stated they keep offering you beverages and after refusing several times they keep sending people over to offer something else. You feel like you will not be allowed to get on with your actual vacation until you say yes. You are thinking about your vacation being used up you just want out of there. We were never told that we only have 5 days to cancel the membership and of course, as we were on vacation. we did not think about it until we returned 10 days later. I called to find out how to use the discounted weeks and was told that it could be up to 30 days before they showed up on the website.

I have made several calls to the office and have asked when receiving a call to have someone call me back at a specific time so that I may arrange to have the co-owner there as well so that we may ask questions. I have yet to receive a call back at the agreed upon time. I then receive random calls throughout the day from a "supervisor". When I call back, I am unable to speak to the person that called me or a supervisor. I then request a call back at a time when I am available and receive a call at a random time. This is incredibly frustrating.

I have now sent an email explaining all of this and requesting our membership cancelled. I then received an email from a "manager" at the Quality Assurance Department. He advised me to schedule a contact time with him from the hours of 10 - 12 or 3 - 5 Cancun Time. I requested a call back on a specific day at 3:00 my time which would be 4:00 Cancun time. He agreed to this. He did not call me at that time and then told me : "My apologyse, it was my misunderstanding we don´t have that time to schedule as we are 1 hour ahead you." This time was within the time frame we were asked to schedule in. I have tried to arrange another call back but have not received any response on this.

At this time we realize that this is just not something that is going to work for us and we feel that we have been scammed. After reading reviews and complaints online, it does not appear that ours is an isolated incident.

I’m am staying at your puerto Vallarta location, this location should be shut down ! The service is poor, rooms outdated, sheets dingy, no straw for drinks, no bags for ice, they expect you to put ice in a ice tub, that’s has been sitting in the room, not knowing if it’s clean or dirty. I am about to put pics on social media, advising people that the website is totally different for the resort, no valet parking you have to walk a ways to park,food is no good ! Having to leave property to buy food. Why is it so different from the one in Cancun, their food and service is much better ! If I would’ve known this location is trash, I would’ve purchased ! I bought for this location, I’m here twice a year, I have spent over 1,300 already just got here at 2 today. Room was over 1,000 which is NOT worth it, furniture in room should be trashed it’s so outdated, haven’t seen furniture like this since 1970, customer service is awful for UNV members. I was told no free room service, No lounge access without paying additional fees, the one in Cancun had free room service.Not to mention dirty walls.

My friend and I went to Dreams Jade in Puerto Moreles, MX on Jun 2-5, 2023 and were convinced to take the 90 min sales pitch so we can get free spa certs. We took the tour and was presented this 'wonderful' sounding vacation club membership where we would only pay $67-114 per person/per night for any of their all inclusive resorts for an unlimited number of weeks along with all these other incentives only to find out after getting home their entire sales pitch was a bunch of strategically worded LIES.. We were NEVER told that this membership was merely just a 25% discount off their published rates and were led to believe that we had fixed prices as vacation club members and that only if we traveled on holidays like Christmas would we be subjected to higher rates of around $300, which we were also made to believe were fixed rates. WHen you look online through thier site, it's like finding a needle in a haystack to find a rate under $100 pp/per night. Everything was like $300-400/night minimum. I can find better rates online on my own, for free.

During the contract signing the sales manager Luis quickly summarized each of the 65 pages as he had you initial it, quickly passing over each section so fast you barely get a chance to skim over it. Whenever I caught a potential discrepancy in what were told (specifically the flyback program) he would go to the back like a car salesman and then come back with the contract like he got special approval and would move forward.

One of the things were promised w/the flyback program was that we would get $500 each/per yr reimbursed once activated. When I questioned the price of $1795 or something like that on the contract he went back to his sales team and came back saying that we could get it for 2yrs instead of 10, and only pay a $99 activation fee instead of the almost $1800 and that we would could wait until next yr to activate it b/c we were already financing part of the down payment for the first 6 months. Once back home, we received a call from flyback who advised it none of this was the case. It was $500 once/per yr, for 10yrs, and there was no $99... it was the almost $1800 activation fee.

They kept us there so long and kept telling us we had to re-sign the contract, even meeting us over at the pool later that day to re-sign the contract on their ipad for like the 4th or 5th time that day. At this point I'm convinced they switched contracts on us b/c by the end we weren't even looking anymore b/c we had repeatedly signed all 65 pages over and over.

As soon as we realized what happened we reach out to cancel. we have been getting the run around from different departments pointing the finger at another phone # or department we have to call and basically telling us that they will call us when they call us.

Today I managed to speak with the QA dept in which I was told yesterday I couldn't get a phone number to by the call center rep, only to be given it today by another rep. When I called there I was told I need to call the sales center at the resort we bought from. IF I had been told this from the beginning I would have started there. But they keep sending you in circles to further delay the cancelation process and screw you out of any chance of getting anything back.

I finally got spoke w/someone today who said they will process the cancelation but refuses to refund us our down payment. I have gone back and forth with her and I'm fed up. I have canceled my credit cards and disputed the down payment charge on my credit card and my friend is doing the same w/her card. BUT I want it refunded through the resort directly!

This company is a complete scam and looking at the negative review and complaints, others were given the same lies we were.

We joined in December 2022 at the Secrets Resort in Huatulco. We got along very well with the salesman, and he contacted us in late December after we returned home.

He told us that he had a certificate that was used by employees at the club for a one-week all-inclusive vacation for two for $500. He stated that he would not be able to use it, but he could transfer it to us for the cost ($500). We trusted him and wired him the money from my wife's sister's bank in Mexico.

We kept in touch with him and he would answer our calls. At first, he said there were problems getting it approved.

After, he said that they wouldn't approve it for members and that he would refund our money. Months passed and he kept coming up with excuses like he was laid off, that he was waiting on commission checks and would pay us back after getting that money.

After 6 months of false promises, I called the Huatulco Secrets and told them about it, but they couldn't do anything since he no longer worked there. I told them they shouldn't hire dishonest salespeople and all they did was apologize.

It's hard to trust a company that would employ these types of individuals and these timeshare deals are mostly ripoffs anyway, so stay away from this company and the other companies, whether they are in Mexico, the USA, or any other company. They are not worth it!

On October 17th, 2022, my friend and i, signed a contract with your institution (Unlimited Vacation club at Riviera Maya at the dreams hotel) on verbal conditions issued by your agent Asiah whose phone number is +[protected] and his manager. Conditions that were read by a person from your legal department who promised us that all the verbal conditions were the same ones mentioned in the written contract. We signed an electronic document of about 5 pages. This employee had mentioned that we will be entitled to this document a few days later, so we waited. Among the conditions mentioned, there was promises of 4 weeks of initial vacation in an all-inclusive hotel except countries where Hyatt hotels are not; Guarantee that on your platform we will find the best travel ticket promotions; assistance by an employee to answer our questions; the right to cancel at any time. So many promises that turned out to be false.

Month later, after trying to discuss to the agent who sold us the package, we have decided to spoke to another departmen which informed us that we had only 3 weeks instead of 4 weeks. After many discussions, they finally sent sent us the contract in which it is mentioned that we can cancel our contract only 1 to 5 days after signing. First, you sent us this contract dated February 09, 2023 which is 5 months later when we mentioned to your employee that we wanted to cancel our contract because we realized that you were selling false promises. Secondly, the first electronic contract that you had us sign on October 17th, 2022 is different from the one received by email. Thirdly, the online contract on your website also does not match the one you sent us because you included abusive clauses in response to all the complaints against you, where customers mentioned that your employees made them sign this contract under manipulation and under the influence of alcohol consumption. Which is true, because we have experienced it ourselves, you gave us alcohol before signing the contract.

The promises of assistance are false because your agent Asiah failed to assist us, same for many agents we spoke to. They chose to ignore our messages when we insisted on getting answers. The calls we received from your employees were to pressure us to pay and purchase other packages. Your employee Sabrina +[protected] line 22656 was pressuring us to buy other packages.

In your contract it is mentioned that this is not a business opportunity and we are not allowed to sell our package. However, a manager from your company offered to sell our contract (malicious-intentioned on your part) to another person who would want it. This goes against our moral values. Why would we want to get rid of a malicious contract and sell it to someone else?

After checking the promotions on your website, we found that you do not guarantee better promotions as you promised. In fact, your packages are more expensive than other websites. For example, a trip to Hawaii with the same criteria (date, airport, etc.) costs more on your site than elsewhere.

In summary, you violated the principles of your own contract because first, the verbal contract does not correspond to what is written in the paper contract. Secondly, you put our signature on all the pages while you did not give us access to this document. Thirdly, in the contract it is mentioned that we should have immediate access to the contract, while you sent us the contract after the 5 days deadline, i.e. on February 09, 2023; which means that we did not have access to the document to see the abusive clauses. Fourthly, in the contract it is mentioned that we should not trust your employees and that we should only rely on the contract. If you employ people to represent you and you know that they are not credible; if the clauses of the contract tell exactly what your employees are doing wrong and you have not taken steps to prevent it, it means that you are condoning these malicious practices and you are an accomplice.

In addition to the reasons mentioned why we would like to cancel the contract, we have done research on your company that proves that you have had the same behavior with other buyers. People we don't know have understood and signed for the same verbal promises from your agents. Don't you find this suspicious?

Brought a membership under the ruse of getting free nights for me and my family. Was told i could cancel at anytime for free and they are a good business.

I Activated the gifts and then they said after payment, that instead of 4 nights , it's only for 2 nights and then got an attitude with me. I requested to cancel and the member got rude with me and stated I would have to pay 50% and hung up the phone when I refused to pay and asked to speak to a supervisor. Totally horrible service.

We visited Secrets Cancun. We went to a 1 hour and a half long presentation which was too long, to begin with. With a reservation, we signed up for the club. We enjoyed our stay so much at Secrets we were committed to only using them for our vacation journey. We did the whole pre-pay to get in. Us being Hilton honors and Marriott reward members I thought it was odd but again we enjoyed ourselves at Secrets. We knew our next destination would be Jamacia. To us, this was a good deal to lock in lower pricing. Well, we booked our trip to Jamacia. There was a tropical storm warning/watch on the day of departure. Not knowing what to do because we didn't want to get caught in the storm we canceled our flights and Southwest sent us a notice of the storm. Informed the hotel of the problem. All pre-paid funds we lost. No refund and No apology due to the cancellation policy. I understand entirely cancellations but they just took our money. The point of joining the club was all the benefits. As I mentioned we are rapid reward members with other travel companies. All make concessions. Southwest refunded our money because of the issue. We didn't even want a refund we just wish for our stay. This was for my wife's birthday! So not only did we not get our trip we lost money. Double loss! Horrible customer service Horrible business!

Unlimited vacation club member Michael Meeink NLX-001564

I and my Wife went on an all-inclusive to Cozumel Mexico staying at secrets May 6 thru the 11 2023

With the exception of the ULV support staff working there, this had to be the worst secrets all-inclusive vacation resort we have ever had the displeasure to stay at.

1. The A/C unit is our room was broken. I had to call maintenance 6 times to make repairs and the unit was never fixed by the time we left. The unit leaked condensations all over the floor each and every day making it a dangerous slip hazard. Each time that I notified the front desk they never though that this was a big issue. After the 2nd time reporting the problem I requested they move us to a different room and they responded with a “we are unable to accommodate that request” They was one time that maintenance never bothered to show up to fix the unit. I am not sure why housekeeping never reported the issue (beyond belief) Oh I have pictures of myself having to assist the maintenance folks when making the A/C repairs along with supping up all the water with Room and Pool Towels

2. Food service in all location with the exception of the market place was far from being exceptional and or even average. Wait staff seem to really dislike their positions/jobs. We felt as if we the customer was an inconvenience for them to be serving us meals.

3. The pool bar (not the one for the preferred guest) served me a dirty martini that had NO Vodka in it. When I asked to see the label of the product he used he refused, I waited for another bar staff person to arrive and asked that individual to see the bottle. THERE was No label. I ask other folks who just got done dinner with me to taste the drink, they all confirmed that there was no alcohol used to make the drink. All you could taste was olive juice.

4. At the same pool different day I reported to the Bar keep that there was a pool light hanging off inside the pool, hanging by just the wires. I ask that he call maintenance. Never happened. I was at the pool all day and no one ever showed to make repairs.

5. Sitting at any of the on-sight pools (secrets or Sun Scape) there was NO pool side drink service. There was No service while seating down by the beach either.

6. I spoke to a guest who was staying at Dreams, their vacation experience at that location was just as bad as ours.

7. At any of the Bar locations if you wanted a cocktail, water and or soda you waited in long lines as there was one bar keep to serve guest in line and all restaurant orders

8. I went in to the preferred customer check-in location at secrets to make a SPA reservation. Both the ladies in this building were very lazy and rude. Again they made me feel like I was an inconvenience to them for showing up asking questions about what the SPA had to offer and or their pricing. Here is how they (did not help me) She Gave me one of their PDA’s and said scroll through and see for yourself.

NOTE *Again I want to make clear that we were very pleased with the UVC sales staff, Agnes and the SPA person over at Sun Scape resort. All were very very helpful and accommodating. *

This was NOT what we have experienced at other Secret resort location. This was NOT a relaxing, enjoyable vacation as advertised on your web-site. This place sucked. I recommend that you let people know that this is more like one of you 1 star vacation resort.

Very respectfully, two unsatisfied customers, UVC members and clients

Mike and Kath Meeink

We signed up with UVC last Fall when visiting a resort in Mexico. Everything we were promised is a lie. We were told no blackout dates, and then when we wanted to vacation in December we couldn't use free nights due to blackout dates. We were told we had free nights available to use ASAP, but then when we go to use them, we have to use two for one at the resorts and still pay for upgrades. We purchased the highest level club membership, giving us the best rooms, and when we check into hotel, we have to pay for upgrade to nicer rooms?! This is beyond frustrating. We pay $1,000 a month to be a part of this club, and have never paid more for vacations to Mexico. Promised two weeks a year at the Registry collection, yet every single one we have tried to book is always sold out.

On February this year, we visited UVC secrets resort in Cancun. We accepted to be in the presentation and soon we realized this plan was not the plan we were looking for since we did not care too much about all inclusive hotels, which UVC was trying to sell us. They were so persistent that we should have realized that it was too good to be true; later they realized that we travel frequently and started offering RCI as the solution for our request; After 5 hours of pressure, they convinced us to get this membership by showing the RCI's s book and website with all kind of great deals; they promised we were able to use the 40 weeks offered by UVC with RCI for ~$280 per each week. When finally we received the RCI membership after 60 days, we spent 3 weeks trying to make reservations in different places, but RCI was not as good as they told us; many times we called to UVC and they insisted that we were able to use those 80 weeks, however RCI was telling us we were able to use only 1 week and only in certain hotels and at very expensive prices. In one of the calls, UVC told us RCI is an independent business and UVC is not responsible for whatever RCI does or says; which is very different than the information they gave us when we signed the contract. We were so disappointed that we called UVC to cancel that membership because we feel that there is not benefit on using it. After several weeks of talking to voice mails and some UVC people, finally Quality Control called us and told us we can't leave this contract, and we have to pay otherwise we will be suit and charged 9% for unpaid bills, and they said that their lawyers never lose because they are very well protected by the laws of Panama. They called us several times and finally they offered to sign a new contract where we have to pay $170 per 3 years with 0% interest to be out of the contract but we need to sign it by Friday (Today is Tuesday night). I feel that this is so unethical that even if they know we are extremely disappointed for this poor service, their only concern is to make us pay for trusting on unscrupulous salesman. THIS IS A RIP-OFF AND I WIL BE PROMULGATING IT TO EVERYBODY AND EVERYWHERE IF I HAVE TO PAY FOR THIS

I was a member of this company since 2013, unbeknownst to me my automatic payments weren't coming out. When I called them to rectify the situation, mind you they did not call me to tell me I was in default I called them to see why my payments were not coming out. They told me that my account was a few months behind and was scheduled to go to collections instead of letting me restart my automatic payment, and may payments to keep my account. I have never used this and I feel like they are a scam.

Purchased membership on 5-2-2023. Tried to cancel on day 5 but was locked out of access to the contract. Don't even know who to call. Only have a worksheet they gave us. Planning to see attorney when I get back in the United States. We were not even told about the five day period in Mexico. Fernanda was the person that made the initial presentation. The Asian man that negotiated with us did not even give his name

UVC conned my parents out of $20,000 plus $6k for the RCI when they were in Costa Rica. This happened the month before covid lockdowns started in the US in February 2020. Many of their “free perks” expired during covid with no extension or communication. We are now having issues redeeming any of the remaining perks. Their site is difficult to use and is incredibly manual to search for prices and flexible dates. I have made 3-4 phone calls of 30-90min each to get them to explain the contract details and have received different information each time. Even after explicitly asking for various constraints for booking, I wasn’t given all the information. And new rules and limitations pop up when I call. They are rigid, harsh, and unhelpful. They are supposed to be travel agents but cannot actually help you find good pricing or deals. They keep saying “this is the contract that you signed,” but I believe they were verbally told different info than in the contract and key details were not discussed and then urged to sign with no proper review time. It’s incredibly shady and they do not put their customers first. Burying important details in fine print within a contract is so unethical. They take advantage of people and will do nothing to make amends or own up to their terrible practices.

My husband and I were in Cozumel Mexico at the Secrets Aura Resort, April 24-27th, where we signed a contract ([edited]) for their vacation club for 10,117.00. We gave a deposit of 5058.50. Once we returned home and studied in detail, the contract doesn't suit us being as were 68 yrs old and the contract was for 15yrs. and there were too many different fees. So on May 3rd we contacted member service to cancel our contract, the gentlemen by the name of Jose said we would receive a call from an agent in Quality Assurance in 24 to 48 hrs. We received a call from the agent, we explained to her our situation to cancel our contract and she said unfortunately no refund applies and all benefits are lost. We never used any of the benefits, it was less than a week we notified them. She also said we could transfer the membership, but that wasn't an option for us. I also asked her if we could at least receive the $799 we paid for closing cost, her response was

It is NOT refundable. At this point we would like to receive all of our money back.

5058.50+799.00=5857.50. We weren't in default. This is a voluntary termination. She wasn't being professional at this point. Today is May 8th and we haven't heard anything else from about the cancellation

Thank you,

[protected]@aol.com

I went to breathless cancun soul resort with 3 other family members on March 2023 and was treated great. So we were offered a membership and was guaranteed 2 certificates for us 4 for 3 days, 2 nights at the same hotel as part of going to the interview which was suppose to be 45 mins but lasted 3.5hrs. They stated after we activated it, we would have to wait 30 days to book but as soon as I paid to activate them, I was notified that we were good to go but they changed the time frame to 90 days instead of 30. When i called back to schedule and use the certificate, they changed and said it would only allow 1 day 1 night per certificate. I spoke to the representative and they stated I was misinformed and this is crazy. I just started this and paid thousands to be lied to from the beginning just to have no solution.