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I recently visited the secrets resort in puerto vallarta. While doing the time share presentation we had our reservations about joining uvc, but the sales associate showed us the benefits of rci and that we would be getting 4 free weeks at just the exchange fee of $249, plus 1 free week at zoetry (a top notch am resort) with our membership. We looked through the rci website and saw some pretty great resorts, what they didn't tell us was that our free weeks could only be used at maybe 1/3 of those, all of which of course are crappy. The 249 "exchange fee" does not include additional resort fees, that almost all the resorts charge so the cost ends up being almost what you would pay anyways! After finding this out I then called and questioned about my "free zoetry week" only to find out that when I did test it by booking of a random week to see what I would be charged, it came out to $3k! My free week that I would earn after I paid my balance would cost me 3k lol! Literally every part of this membership that sold me was a complete lie! The worst part was that we put 2k down that we were planning on using for our family vacation 6 weeks later, and the resort we had planned on staying at was on the rci website. So we got sold on the "hey put the 2k down and you can use one of your weeks!' well our weeks were not deposited in time to use, and even when it was finally put into our account to use, the final cost if we had was still 1k! Not the 249 exchange. We got totally used all the way around. I cried for days after this. I don't know if they understand how terrible this is for people on a limited budget who plan for these vacations and save for them, to then use it against someone like they will save money and get what they actually promise in their presentations. I'm planning on putting a class action lawsuit against them if anyone would like to join please let me know!
The complaint has been investigated and resolved to the customer's satisfaction.
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Sign us up. Vrjury@gmail.com
Me too
Monicarosier4@gmail.com
[protected]
I am all in. Can’t explain the ways we were scammed. Have it on paper. I call and they talk to me like I am an idiot. There was a bit of great at the beginning, but nothing but disrespect and thieving since then
I am not sure if there is a lawsuit but I would also like to be included. Jackie18466@yahoo.com. feel free to reach out to me
I want to join your class action. The exact same thing happened to me, as well!
From UVC, thank you - we are here to "help". Call us directly.. and will not do crap for you because you signed a deceptively written sales contract after even more lies during the sale pitches (that were not capture in the contract documents.)
Thank you for contacting UVC. We are sorry for any inconvenience this situation may have caused you. Your oppinion is very important to us and we would like to assist you in any possible way.
Please send us your member ID and phone number through inbox. We will contact you as soon as possible.
I want to join your class action suit contact me @ debram@gmail.com
Me too!
Me too
Monicarosier4@gmail.com
[protected]
UVC is a complete scam. My husband and I experiences the same con in Cancun. We are intereted in joining the class action law suite. Contact is stricklandlc1@yahoo.com
Please contact me Debra66 debram703@gmail.com
Please Please Please Debra66 debram703@gmail.com. Contact me.
I would like to join the Class Action Suit.
Please contact me.
We are sorry for any inconvenience this situation may have caused you. Your opinion is very important to us and we would like to assist you in any possible way.
Please send us your member ID and phone number through inbox. We will contact you as soon as possible.
Hi Mike. Any success with lawsuit? I would like to join kackie18466@yahoo.com
Jackie18466@yahoo.com
Is there still a law suit agaisnst them?
I got scammed for over 40k
I want to join your class action law suite as well. I'll never pay for a trip to a secrets resort again. Sent demand letters and no reply.
I'm interested in joining the class action lawsuit. Please contact me at kimnovaklcsw@yahoo.com Thank you.
I'm interested in joining the class action lawsuit. Please contact me at [protected]@yahoo.com Thank you.
I am also interested in joining the class action. Please contact me at buziness1@comcast.net.
I am also interested in joining in the class action. Please contact me at dyz2825@gmail.com
I want to join lawsuit
Would love to know more about this. Looking to get out of a contract. Is there a class action in the works here?
Can anyone please explain how these complaints got resolved? This company likes to hide and say tried to get a hold of them and couldn’t. Julian Pat Ricalde who is a disgrace and with quality assurance called us rom his neighbors cell phone and told us we had to call him because the office phones were down. But then that number couldn’t take incoming calls. This company is a snake and needs shut down. They have not resolved anything ever.
They don’t and just put that it’s been resolved.
Oh my gosh! Julian was so insulting (as well as the others). Have they reported to reddit agencies (Experian/Trans Union/Equifax?
Count me in for anything needed in this lawsuit. I have written documents of lies and emails of lies along with countless emails I sent to them to just get a cal back. I’ll pay and fly anywhere to sue these subhumans
I'm also interested in joining in the class action. Please contact me at eugenebond@outlook.com.
I am also interested in the class action lawsuit if it is still open and wife and I were scammed in January of this year at Punta Cana in Dominican. Lies deceit and total misrepresentation sounds like you all know the story. Please contact me at linggreg22@yahoo.com
So it looks like this was resolved so if there’s any information on how it was resolved and what steps were taken to resolve the issue I would be eternally grateful for a reply. Thank you
I would like to join. Is there any update on this?
I would also like to join. Anyone has an update?
We are sorry for any inconvenience this situation may have caused you. Your opinion is very important to us and we would like to assist you in any possible way.
Please send us your member ID and phone number through inbox. We will contact you as soon as possible.
If there is a class action lawsuit, we would also like to join. We are within the 5 days cancelation and have been given the run around by literally everyone we've talked to. Please email at stephanie132235@gmail.com
I would like to join the Class Action Suit. I tried canceling back in early 2019 and I have the emails to prove it, I only got the run-around. I'm currently still forcibly paying because I don't want to ruin my credit score, we're working towards purchasing a house and I can'thave that.
Please contact me.
Please count me in...
Godorigal@yahoo.com
Just spoke with someone asking for more money. When I was hesitant after listening to his script, memorized explanation, I said I will get back to him. That's when his nice side turned disrespectful and mean.
I would be interesting joining this class action suit as well. We were given many promises and when I asked for copies of the sheets they wrote on, they said all of it would be mailed to me within 10 days.
I received nothing and now am told I only had 5 days to rescind. Spoke with customer service, if you want to call it that, and she basically said we were just trying to get something of them.
They told us we would be given the Gold package for the price of silver, we would be able to come to Secrets 365 days a year no exclusions, and all it would cost us is $65 per person per night for all inclusive, honeymoon suite and above, always ocean front. No additional costs. Now I’m told all we get is 25% off the cost of the room. That was a lie.
I was also told we would would get 7 free nights to stay at any secrets resorts. Then when you received the contract, it says many of the resorts are 2 for 1 (two of the free nights equals only 1 night at certain resorts like Secrets the vine). I soecificallasked if we could stay at secrets the vine, honeymoon suite ocean front with those 7 days and no additional cost. and both Christian Moreno and his manager Mario, said yes, no additional cost. Another lie.
These people lied to us with their promises and then I was told that I would be sued by them if a said anything against them. Biggest scam artists around.
It is classic bait and switch by promising all types of things and then not delivering when you get the contract. They deny everything when you calm for help! RUN, don’t walk, away from them!
yes id like to join a class action suit
ronsav98@gmail.com
Good evening everyone I would also like to join in on this class action lawsuit. I have tried to get a refund and to no avail I have talked to the back company so many times. I have never used their services. When I tried to use one of the free weeks they tried to charge me 3700$. I told them I was not giving them any more money please I need help. Joislynmartin@gmail.com is my email please reach out asap
I would like to suit too a class action.
I am in brasil and signed in cancun, this year.
but the contract says panama court.
Please contact me!
bosoni.marco@libero.it
Pleaseeeee helppppp they made my friend double pay and wont issue a refund we want to join class action suit please please please call me or email @janaigrant52@gmail.com or [protected]
I would also like to join a lawsuit. We were duped in June 2021 at Dreams Macao in the Dominican Republic. My email is nicoleabehnke@gmail.com
I would also like to join a lawsuit. We were duped in December 2022 at Dreams Punta Cana in the Dominican Republic. . I had my lawyer friend review the contract and because it’s in Panama it’s hard to sue them we would have to get a lawyer in Panama to proceed. But what he did say is that is very unethical what they’re doing and everyone should read the contract very carefully. Because if we were told on the day of signing that if you cancel you have to pay 50% of the cost price. That would have been a red flag for us not to proceed. We lost $25,000 in total and never had a chance to even book a vacation. This organization is a total SCAM. My email is arlene.uter@gmail.com
We were scammed by this company in June 2021. This company is disgusting. I even emailed that I wanted to cancel within the 5 day period. If you do form a lawsuit let me know: nicoleabehnke@gmail.com
I want in on a class action lawsuit. I just made a complaint also... have contacted UVC.. sent to Quality Assurance with no reasonable resolution. frinnybop30@gmail.com
Hello, Jodie. We received your email with your information. We will forward it to the corresponding area to follow up on the situation you described to us. We appreciate your patience during this process. Best regards. FV.
[censored] you guys!
[censored] your shady company!
I have had many horrendous issues with UVC. I would like to participate. Please contact me at 813yoli @ gmail. com
Hello, Yoli813 How can we help you? Please share with us your member ID to the email cx@unlimitedvc.com We will assist you properly by that means. Regards. FV.
Hi, We would like to join as well. UVC is a total scam. They pressure you and pressure you, while they fill you up with alcohol and at the last moment drop you a deal that is too good to pass. And when it's time to make good on promises they tell you the rates said before are impossible and never given and that's that. I want my $5K+ back and some. I hope UVC goes bankrupt and they jail the leadership. Bunch of crooks! Email us: dnshan01@gmail.com
I had the same experience this may 2021, and after few drinks and false promises, we sign a contract…bunch of lies…and now…have no idea of how to get my money back and terminate my contract…even spoke with the representative on my last day because I wanted out, and he told me, o think about it a it more, to give them a chance…all jus to let the 5 days pass and lock us in !
Still haven’t use any of the “benefits”…
If you file a lawsuit count me in please:
massiottaviani81@gmail.com
you can include me as well
If there is a lawsuit, I would also like to be included. My husband and I were cheated out of over 30k with this company! Please feel free to reach out to me at: amykmari1@gmail.com
If there is ever a class action lawsuit, we'd like to be included. Every story is the same, outcomes are the same. Bait and switch, we were given one speech but then when you actually try to use the service, the rates are outrageous compared to going through a travel agent . Hopefully someone picks this up and wants to sue them to stop them from continuing these shady sales tactics. Here's my email, count me in
kwensing@gmail.com
If their is a class action lawsuit please add me to the suit, I contacted the the sales manager in Costa Rica 2 days via phone after I signed the contract to cancel the contract an was told by her not to worry that she would take care of it! That was June 23, 2021, I also emailed her a letter regarding cancellation of contract within the 5 days, the collection agency requested the information which I provided and they basically said that I could’ve draft the letter after the 5 days, My email, gilhernan63@gmail.com
I would like to join also, having been multiply defrauded by UVC. tonyiacovelli@gmail.com
If anyone has begun or considered beginning a lawsuit, I would also like to be considered. The lies, predatory practices and misrepresentation were consistent from the start through to every time I'm forced to deal with them. Absolute scam!
Would love it if there was a lawsuit against them I'm in if so !
LLboliek428@gmail.com
Same here - nmg823@yahoo.com
Us too!
SAME! PLEASE LET ME KNOW IF I CAN STILL JOIN! svalentin1489@gmail.com