Unlimited Vacation Club review: Misleading and lies - I know because I worked there 238

Too late. How do we get our deposit back with no cancellation clause protection in contract!

Same here. Only upon our return i noticed that there was no cancellation clause in the contract. I did however mail out a letter signed by my husband and I that we want to cancel our contract and mailed it out to the Miami office. We bought our membership on Aug. 13th so we are within the 10 days of rescinding our contract, but not sure if it will go through.

Terrible service its, a scam i feel i threw away my money . The benéfits you are supposed to get Don't exist, i have tried to make the most of it but everytime i book and i go i end up complaining because they give you the worst rooms. And i paid for a platinum membership! Very dissapointing really.

We signed up for Unlimited Vacation Club almost 1 year ago. This first issue we had and that was resolved was the charges to my credit card. All the representatives on the sales site indicated that this was a US company located in Miami Florida. That is not 100% truthful. UVC has a location in Florida, but the corporate headquarters is located outside the US. That means for most credit cards, there is a monthly foreign transaction fee. UVC did change the billing to automatic debits from my checking account and credited my charge card the one or two months of payments that were charged. Then my credit card company refunded the fees. That worked out. The latest communication from UVC is for about a 7% discount to payoff my balance early. 7% is not nearly enough. Please read the reviews at trip advisor prior to your vacation so you know what to expect. The resorts are beautiful. But an individual can get a better deal on the internet with a little effort. I wish I had done that. Now for my current issue, UVC and/or GBS International will not honor with any member benefits reservations made outside of their proprietary reservations system. UVC claims a 25% reduction in hotel prices, excursions and transfer from the airport to the resort. You can get a better deal, buy doing the work yourself or even going through a travel agent for a total package. We made a reservation through a travel agent and UVC/GBS International is not honoring the member benefits. This is not even using the weeks the contract has provided. We will use the weeks and then cancel the membership. There is not a value with this club.

They are dishonest and try to renegotiate any chance they can... After you fight with them to get what you were promised, they give it to you but only if you sign away something else you were promised. There is supposed to be a 10 day recision period in the contract per Mexican law and an organization called profeco, but there isn't and they tell you there is no cancelation period.

Not worth the price, I too feel that I got taken for my money. I have searched for vacation packages from travel sites and compared to UVC, there isn't any real savings, sometimes its cheaper thru other websites. Stay away, these people take advantage on the fact that we are on vacation and we are not really thinking about working by researching the club before purchasing. UVC is really building a bad reputation and hopefully every traveler gets this information.

Cierto es una estafa porque te venden un sueno de esos maravillosos descuentos de hasta un 60% y esa semana por u$250.00 dolares, cuando todo es falsedad porque lo que dice el contrato es un 25%, todo es una fabula, te cobran por adelantado los descuentos que te van hacer en 30 o 50 anos, eso es solo negocio para ellos AM RESORTS, si dejas de pagar recibes amenazas de la dichosa obligación de pago que firmaste sin nada a cambio, pero no se dejen intimidar con dichas amenazas, porque a los que hay que llevar a los tribunales es a ellos por deshonestos, por no vender cosas concretas y reales.
Esa es una de las tantas formas de obtener dinero fácil enganando a otros descaradamente. y quien sera capaz de recomendar dicha empresa? porque fui victima y me da pena que sigan enganando a otros.

I have a membership with UVC 2 years ago, and always i received great service, also discounts every time we go to The resorts, i can say is The best product in Mexico and very nice Resorts, get your membership AMResorts are The best hotels in Mexico

My husband and I bought into this membership in March of this year. We regretted it immediately but because we like to travel a lot and liked the Dreams resort we stayed in we gave it a shot. During the presentation they gave us a tour of a beautiful 2 bedrooms suite. We were told that if we bought the membership we would have access to this. We've tried to book a few vacation since and the discounts are never available and they told us that we were not eligible for these 2 bedroom suite. It's a total scam and you get better prices through the internet. We were also told that we could get 25 percent off airfares through ICE ( another vacation club) that was given to us during the presentation. This is not the case either. They totally lied to get us to sign the contract. We gave them a huge deposit and now are stuck paying a monthly fee for nothing. DO NOT BUY!

We fell into the same situation we realized when we got home they lied about everything. We stopped payment from our credit card company as well. They real red flag came up when they sent us the contract to sign again saying we missed something and now they keep e-mailing after we sent them an e-mail saying breach of contract on their part and pointing out all the discrepancies in the contract. They replied we have the signed contract and you can't cancel. I told them well if it's a valid contract you have of ours why did you send us every document to sign again? Has anyone had any legal action taken against them by UVC? We also didn't give them our SSN so we wondered how they came up with the interest rates we were given plus we didn't trust writing that information down in foreign country. We did this in October this year.

My husband and I joined UVC 2 years ago and have been very happy with it! If you find a great price on Expedia or Travelocity you get 25% off of THAT price. How is that a scam? If you use the membership as intended (a referral program) and refer people you get free nights. My husband and I just returned from a 7 day stay at Dreams Puerto Vallarta where we only had to pay a $20 booking fee. PLUS they were going to upgrade us to the preferred tower, but we wanted to stay in the regular tower with our friends. We love our membership, and when we have the money are planning on upgrading. Hope this information is helpful!

I am pretty sure under Mexican law you have 10 days to cancel any contract. In the contract you signed, I believe it stated that you cannot cancel. However, I believe the law supercedes that. Stop payment and insist they cancel. Judging from the posts, they may make it difficult and apply pressure, but I believe you have a legal right to opt out at this point. Good luck! PS. I am one of the few who doesn't think the club is all that bad. Maybe just naive at this point...

My wife and I signed up for the unlimited vacation club on our honeymoon at Secrets Maroma in September of 2013. We were extremely hesitant at first but after deliberating for a few hours, we purchased the silver package for 40 years and 500+ nights worth of redeemable nights and two weeks of free nights at any AM brand. We spent a little of $14K for the plan at a 7% interest rate over 48 months with NO early pay off penalty. We usually spend about 2-3K on other secrets vacations, so al the perks and the savings on bookings of at least 25% or more seemed like it is worth it. I spent a few hours crunching the numbers before and reading all the documents over before I signed any paperwork and sat there at the table using their wifi to lookup up the comments and reviews about the club. Most of the reviews were negative but a few positive ones were also listed. After several hours of deliberating and negotiating, we said yes and they popped us a bottle of champagne but I opted for a few shots of Patron instead (hard to come by at a resort).
The break even point happens after about 10 vacations/trips to one of their resorts but keep in mind you will have to pay for airfare separately, so it's kind of a trade off. However they gave us 14 free nights and the plan is good for 40 years of about 2 vacations per year and any of our family or friends can also use the discounts too and can travel with us or separately. I also have been reading that they are also expanding their brands to Aruba and Hawaii in the next few years! SUHHWEET!
I do suggest to make sure you read over all the fine print and understand how this plan works before making a split descion during your vacation. I made them wait several hours on me while I reviewed all the documentation to be sure I understood all of the terms before I signed up for the plan especially since we were in Mexico and not in the states. It seemed like the longer I made them wait, the more they were willing to discount the offer.
Secrets provided a "legal representative" who basically explains the purpose and meaning of every document in the contract (just like the lawyer or rep who reads you every paper when you close on your house). It is definitely an intimidating experience and big investment for sure, but we decided to go for it. We have minimal debt and good credit and we love the secrets resorts; so it made sense for us. The girl who took us on the tour and signed us up at the Resort was extremely nice and never pressured us into anything. She was also about our same age and was very nice to spend the day with. The day after we signed up, we had a special hand written note under our door that said to meet her in the lobby at 2:30PM. We met her in the lobby and she gave us a very rare bottle of aged tequila from her fathers collection and we took a group picture together. She gave us all of her contact info to call her any point in the future when we come back to maroma and she will also show us around the city. I'm sure we paid he salary for a full year, so I was pretty happy that she went out of her way to give us a generous token of appreciation and also several resort coupons. Once we arrived home, we received all of the documentation within about week. All the documentation is very detailed and thorough and all of the promises and terms of agreement were in writing. I received a welcome call the next day and the representative informed me about all of the benefits of the club and to go over again how it all works. She sent me my login info for the vacation club website and instructed me how to use it. The website is very simple and easy to use and they even offer additional promotions above the 25% discounts for members only. They send out the email promotions a couple times per month. They released one of our 14 free nights after every 3rd monthly payment. I just booked our vacation at the new breathless in Punta Cana using the UVC website and it was very simple and it also gave me my free nights that I redeemed. I saved about $975 for the paid nights at Breathless versus what I would have paid using a travel site. The UVC plan will also credit you back any money if you find a price that is lower that what you paid as a member through their website and also beat that price by 25%. I have not had any problems thus far with the club and I have been telling all my family and friends about it and inviting them to travel with us. I do like trying to search around to see if I can turn up a better price but i have not been able to find anything that beats the UVC prices yet.
I see there is a lot of people bashing the club immaturely and I'm not sure why. I would have to assume they did not understand what they signed up for or have buyers remorse after reading others reviews?
My wife and I are in my late 20's and I'm really happy that we have our travel plans available for the next 40 years. Once we decide to have kids, we can take them to family resorts that AM offers too. Thus far I have already saved $975 off of our vacation this year alone and we plan to travel at least once a year for the rest of our lives. I hope this helps anyone out there considering the plan.

Unfortunately I don't think people read these things until they're already purchased... so hopefully this is helpful to those out there that already purchased. I'm trying to be neutral and take responsibility for me decision... My husband and I bought Gray Pearl for around $7K. We just booked our first Secrets vaca since we bought the membership in 2012. We booked through a UVC special and upon researching heavily we saved ourselves and our friends around $1000 per couple. So this makes me feel good about the money I already paid to be in the club. However, there were some things I expected that I don't think I'm getting 1) what I thought was 2 free weeks, will actually cost us $1500 per week - and you have to book these weeks at least 60 days in advance and within 2 years of membership purchase; 2) guaranteed upgrade when you book - nope, this is subject to availability and you can't even ask for it until you arrive (and of course the hotel can just tell you no availability; 3) access to the prefered club anytime you book at Secrets - nope, not unless you book a preferred room. All of this is in the fine print. And once you sign that contract... shame on you (and me) for not reading it. The lesson I learned... NEVER buy something like this on the spot. If you don't have time to review it thoroughly so you know what you're getting yourself into, don't sign. Having said that, I'm looking at every little benefit I can get and trying not to be bitter about what I "heard" I was getting (because they do promise the moon and the stars - they are very misleading when they're trying to sell you) and I'm taking full advantage of the benefits for myself and my friends. Everyone I know vacationing this year will book trips using my 1 year ICE membership and every time there is a good membership deal, I will let everyone I know know about it. RCI is my next benefit to tackle and we'll (or friends) will be using EVERY WEEK we got! I may not get everything I heard I was getting in the sales pitch but I will get my money's worth from this membership. Best of luck and most of all just let the frustration go and get on with enjoying GREAT VACATIONS!

Most of the people placing these complaints are competitors, have gotten fired from the company or simply just don't know how to use the membership and regret buying it because of ignorance.

"I have been in the vacation industry for many, many years and I do own a vacation club membership" hahaha thats a lie all the way... all ur review is a lie... Why the hell do you own a vacation club IF YOU HAVE TO PAY MANDATORY MAINTENANCE FEE.
No maintenancee fees or bills in UVC you morron!

For anyone fortunate to live in Maine, USA, the "Maine Implied Warranty Law, " (MRSA 2-314) and "Maine Unfair Trade Practices Act, " (MRSA 5-213). Implied means how you should be able to expect a service or product to perform. Probably applies to Apple Vacations / AMResorts / the Club deal. Applies equally to whomever sold the trip to you (like AAA for us). These laws extend the Warranty to include "implied" to 4 years, regardless of how long the "Expressed" (written or oral) warranty. Other states may have something similar.

We, too, have been completely ripped off by this scam. Yes, we feel stupid. And we are angry. jae112, please count us in if you file a class action suit. We will be right there with you!

Every time we try to use a certificate that was supposed to give us something "free" for a pre-pay, we find out there are many hidden charges. We are getting ZERO value out of this disaster. If anyone finds legal recourse, please let us know. I'll help to spread the word!

UVC have more than 25, 000 members in all the world according to the Secrets Maroma staff when they give us our update the last December in only 3 years and this complains don´t represent even the 0.00001% of all the active members.

We buy a Dimond membership in may of 2013 and we really pay a big amount of more than 60k and all the things that they offer us so far so good, they always give to us the type of rooms that they offer us in Zoetry and Secrets brands, they give to us so far 13 nights free with the rewards program for send our friends and family's and they are very happy too.

We always receive room upgrades, complementary services like golf and yatch club, 25% additional discount in our final bills and like we say so far so good.

My suggestion, read and understand what are you really buying if they gives u a person who explains you the contract take as many time that you need for don´t have questions or misunderstanding in the future and if you don´t like the terms and conditions you have 2 options, Don't Buy or don´t be cheap and buy a better membership with all the benefits that you really need.

Be smart and think by your self and ask if you have question's nobody denied the answers and if you are a really elite traveler, i think you are enough smart for know if one membership like this is for you or not.

Can someone please let us know if you were actually able to get out of this contract within the 10 days? If so, can you help us? We need to get out. We bought it 1 week ago at NOW Jade and have serious doubts.

Smiling Couple, are you a guest or a former employee of this company? I read a complaint from you as a guest and now I read this advice as a person who was on training with them, I don't get it!

Personally I think it is pretty safe to say that the original complainer was never an employee but more a disgruntled client. If you're going to start the complaint off with a lie then what is to say that you are not lying throughout the entire complaint. There are several painfully obvious mistakes throughout the text when referring to the company. I have to agree with several of the other comments on here, you know what you are signing up for when you pay and if you take advantage of all of the benefits and offers, as I have for a few years now, it truly is a great deal! I've always had great service and had any doubts taken care of immediately. For all those wanting to cancel, why not try and negotiate the terms to a more suitable arrangement directly with the company. We have done that twice now and always come out better on the other end!
Just my personal opinion but I highly recommend the vacation club as it suits our needs perfectly!

I saw bad things about this product, all the resorts has it.
Why not say about the great resorts they have, if you are member
You can make your reservations easy in the website.
I can tell this is the best membership program in Latín América.

Hi everyone, my husband and fell for this while vacationing in Playa del Carmen last week. However, we were able to cancel our membership. We are now waiting for the refund, which UVC stated in writing they would do over the next few days.
Needless to say, like you all, we were sucked into it and convinced for a moment that this was a good "investment." But a couple of days later we realized we had made a colossal mistake. Immediately we reviewed the contract and researched online about consumer protection laws. The contract did not have anything about the cancellation policy, but online we found that under Article 56 of the Federal Consumer Protection Law of Mexico a party can cancel a contract within 5 days, without any penalty or obligation. The other party has 15 days to refund the deposit. Otherwise, one can put in a complaint with PROFECO (Procuraduria Federal del Consumidor) (http://www.profeco.gob.mx/juridico/pdf/l_lfpc_06062006_ingles.pdf)
(http://revistadelconsumidor.gob.mx/?p=7695)
So we drafted an email to all the addresses we could find on the contract: adm.semrc@unlimitedvc.com, memserv3.semrc@unlimitedvc.com, memserv.semrc@unlimitedvc.com, memserv2.semrc@unlimitedvc.com, memserv1.semrc@unlimitedvc.com, uvclub@globalbureau.com saying the following:

By means of this letter, under the Mexican Consumer Protection Laws and US New York State Law, we, (name) and (name), hereby cancel our membership with Unlimited Vacation Club by AMResorts, Membership Number (number), without any penalty or further obligation immediately.
Refund the new sale payment of $(amount) and the closing cost of $(amount), amounts which total $(total amount), immediately.

Copy of this letter has been submitted by mail to all related parties to the addresses provided in the contract. This note serves as time-stamp proof of our cancellation in effect immediately.
We appreciate your prompt response to this cancellation.
Sincerely,

--
We drafted three letters stating the same and quoting article 56, printed them at a nearby internet cafe, and sent them to GBS in Miami, FL, the UVC headquarters in Anguilla, BWI, and to the representative in Quintana Roo, Mexico, who was there at the time of the signing and whose name appears as mediator in the contract. We sent the letters via special couriers and tracked them online.
They did contact us trying to persuade us to not to cancel the membership. We stood our ground this time. Later we received an email stating they have cancelled the membership and will refund us the money minus the cost of the day past, which was part of the "incentives." This is ok, we are just happy to get out of this mess in time.
We hope this information helps you all!

The person who wrote this scathing report obviously did not go through the approved AMResorts training program. There is no AIR to be "sold". The company offers options for vacationers and travellers at several different levels of luxury and use. In fact, most of the company's sales rooms stress the fact that they are not there to SELL but to show the options available for those who like the concept of returning to an AMResort or travelling the world and saving money. Instead of turning guests off with a pressure sales experience, when the club program doesn't fit with a guest they'd rather guests come back happily as paying guests than never come back because they were pressured!
I proudly work for the company and know the benefits available to members. The only real problem is that many members don't understand what they buy into and instead of going to the Club for assistance air their grievances on-line. Or, of course, they happen to run into a sales person such as the writer of the article who doesn't know what he's "selling" and makes up lies to earn a commission!

My wife and I also bought this stupid membership. I feel so stupid for falling into this scam since I saw the writing on the wall at the time of the presentation. They made a lot promises, and they lied to their tooth to make us buy the membership. I think they are breaching the contract if they do not produce what they offered. I am requesting the annulment of the contract and the refund of my down payment. I have contacted my CC and filed a dispute and stopped any further charges to it.
By the way, I am not a disgruntled employee, nor have any relationship with the UVC, GBS or any other of the names they use. I am a customer that was scammed recently and I seriously PO about it. I will fight this issue to the end.

I unfortunately signed a contract with them but
cancelled it on the 5th day allowable by the Federal Consumer Protection law of
Mexico Article 56 I Sent a letter certified return receipt, and emailed all
appropriate parties they have failed to process my original Cancellation request
and refund us our down payment. Sad to say that I have Vacationed in Mexico many
times and always thought the people were humble. Try speaking to a quality
analyst and that will change your mind immediately. I have been in contact with
Profeco my credit card company. ETC Hoping for a resolution soon. But I doubt it
based on the reviews on here. Its sad that when I asked to speak to my quality
analyst supervisor Ms. Fabiola Enriquez failed to put me into contact with one.
I sent her my original letter with a copy of the certified return receipt. She
indicated that the legal department reviewed it, and it wasn't sufficient she
also indicated that I was a liar. The reason for cancellation was strictly
because when I tried to take advantage of our discount the SAME DAY they refused
to honor it. It puts a bad taste in your mouth especially since I Have enjoyed
staying at there properties in the past, she also indicated that in order to get
out of our contract we had to pay 50% of our contract per Article # 13 but in
review of the contract:

Article 13 indicates and I quote " In addition to
any other remedy available to mediator, if customer defaults to any of
its payment obligations under this agreement Mediator will be
entitled to liquidated damages in an amount equal to the higher of any amount
paid by the customer up to and including the date of the breach or 50% (fifty
percent) of the Total Consideration set fourth in the cover page of this
agreement. This will terminate the agreement.

In addition to any other
remedies available to the mediator, If the customer at any time during the term
of this agreement is in default of any payment obligations hereunder, the
Mediator shall have no obligates to reimburse the customer any of the amounts
paid prior to such breach or default, in addition the mediator will be entitled
to an indemnification for damages equal to 50% (fifth percent) of any amount
paid by the customer from the total consideration set forth in the coverage page
of this agreement. This will terminate the agreement.

Mediator may
terminate the agreement at any time without any cause by Providing Customer
written Notice atleast 90 days in advance to the effective termination date;
provided, that the Mediator shall reimburse the customer any amount paid to and
received by the Mediator with proportionally correspond to the time remaining on
the agreement had it not been terminated by the Mediator in accordance with this
paragraph.

My husband and I first and foremost did not DEFAULT on any
payment we just simply decided to cancel our contract within the 5 day
revocation period. They fail to abide by the Mexican Federal Consumer Protection
law even when I sent the original letter with a copy of the certified return
receipt which they have failed to acknowledge . When I sent my 2nd request
that's when they "all received it" being 15 days past the revocation period. I
hope everyone reads this and really takes into consideration that this company
will not work with you, respect you or try to help you. They are unprofessional
& unethical.

All of that is spelled out at the time of signing. But why cancel? What caused you to want to cancel the most flexible and comprehensive loyalty reward program in existence? It's also the most transparent . . . no tricks no hidden fees. If you still have the program you should use it and appreciate the benefits. You must have been given some free stays, no? use them and prove that the program works. I'd be interested to know where exactly you purchased . . . I'd also be prepared to help you understand what you have and help you to see how it works.

This is the most comprehensive and transparent loyalty-reward program in existence. Everything (all of the above) is spelled out at signing. Why would you want to cancel? You must have been given some free weeks. Use them and prove the program works. I'd be interested to know exactly where you became a member and I'd also be prepared to help you see how well it all works.

First, and foremost, the above information posted on behalf on GM0824 is incorrect and was posted with no authorization or authority. In addition I have been in contact with Unlimited Vacation Club and they have exceeded in there customer service department. The Quality Assurance Representative has done EVERYTHING in there power to assist me in handling my matter. He has handled it with the utmost respect and care. He has been extremely helpful and efficient. Every issue that I have had with the company has been handled such a professional manner! Mr. Mora thank you for everything you have done to make this process smooth. I look forward to one day meeting you.

Unlimited Vacation club/the Quality analyst department has been very helpful in resolving all of my questions and or issues.