Unlimited Vacation Club
Reviews and Complaints

In January 2019 we traveled to Cancun, Mexico and was invited to tour an AMR resort. I was in graduate school so my partner and I opted for a package Original Amount: $3,000.00USD loan which we paid and told that after 24 months we would be able to use it. I also had to pay $151 to keep my membership active and another $250 to renew my RCI membership. We were given 2 weeks free to use after that time to book complimentary AMR resort stays and an RCI membership but had to pay to renew it. The points were 'deposited' into the RCI account and supposedly we could book travel paying a $259 exchange fee via RCI and pending verification from UVC the travel reservation would be honored. You are given a 24 hour grace period to cancel however the verification is not evidently automatic. RCI suggests you contact UVC to verify in a timely manner and when I called they said I had to give them an additional $250 for each transaction. They also tell me that my promotional weeks have expired and that my RCI points will expired for 4 weeks/ reservations by the end of August 2022, No extensions due to covid. Now I have paid $3-4k and can get nothing for my money. I am extremely dissapoint by this scam!

Sales rep lied and misled us to believe what the rooms would be like and was not true. Also had issues during our free stay that was absolutely horrible. I want to cancel and it is only 4 days since I signed up. I cannot find anyone to direct me on how to cancel and the contract is not forthcoming on how to do so. I feel this company is deceiving and not transparent on what it is actually that you are buying into.

My husband and I vacationed in Cancun and went to a “90 minute presentation” from 8 am til 5pm at the Dreams Vista CanCan on 7/8/22. We were approached by several presenters, accountants, bring it home people trying to get the sell. We spoke with Arturo Martínez, who explained the deal to us, he told us that we had “30 days to pay” and that this was accepted in over 2000 hotels worldwide. Because we love to travel, we thought ok, we can do this, try it out because we don’t have to pay for 30 days. WRONG. I came home and wanted to start booking my next vacation. I didn’t even have my online access until 7/16, which is way out of the apparent 5 day cancellation period. I was told I could use RCI for the European market, switch my measly 10 weeks that I purchased (5 years, $5 k). I started looking at these hotels where I could use my weeks, and they aren’t these “top notch” hotels that I was promised. I figured maybe it was the European market, so I started searching Dubai, UAE. The prices I found were better on Expedia, as RCI was only giving me a 25% discount. I read reviews and tried to call to cancel. I called on 7/18 and spoke with a representative (didn’t get their name) who then told me that all communication would be via email, no longer phone. I spent more than 45 minutes on the phone with this person. The gentleman told me a representative will get back with me in 24-48 hours. I waited and checked my inbox, spam. Nothing no sign of nothing. I called back on 7/25 and was told Mauricio Gomez was in charge of my “statement wanting to cancel” after an hr on the phone, I had to speak in Spanish because he didn’t really speak English and didn’t understand what I was talking about. He basically told me “if you can find a better price online I can help you cancel your membership.” I told him what kind of company threatens their customers to have to prove that their company sucks? I told him I want to cancel. He then sent me an email with “3 VIP offers” I don’t want or need these offers I need OUT, a refund, and for them to leave me alone. When I went on the presentation I had asked to be moved to the hotel where we had signed, the last gentleman who tries to seal the deal basically told me bc we only paid for 5 years we couldn’t be moved over to the beautiful resort. That should have been red flag #1. I lost ONE day of my vacation for this nightmare. I will NOT use this vacation plan/package because it is mainly in the Caribbean, and I like to travel all over the world. I find better hotels with cheaper prices through Expedia. I informed Mauricio what type of company allows their customer service representatives get an attitude with their clients? And basically tell them “you signed, now you’re stuck with it.” They kept throwing the Hyatt name, and when I look up Hyatt hotels most are unavailable or not 4 star Hyatts. I would like my money back.

Mislead that the contract could be cancelled with refund! Asked several times and even got the response that “this is now an American Company and you can anytime and get your money back.” She went on to say that you would just have to pay back any services that you previously used but the remaining would be refunded.

Once I returned home and tried to book an upcoming trip to find out that the accommodations were not available nor close to the quality that I was told, I immediately sent an inquiry to request a cancellation. Upon that request for information, I was told my membership was on hold. The rest is very similar to others story and still not resolved! I was told that UVC was purchased by Hyatt so maybe that is how we need to reach out to and maybe they will make changes to this completely unethical misleading behavior. It’s the exact nightmare that you hear about vacation clubs and I can’t believe that I fell for the repeated lies! If anyone has any information to file a formal complaint with Hyatt, please send along

This company Unlimited Vacation Club is horrible, I have been trying to cancel my membership for almost a year now. I keep getting calls after calls when have told them I no longer want the service. This has now become a harassment. Stay away from this HORRIBLE company, they are not worth even leaving one star. They don't listen at all. Unlimited your cancellation policy SUCKS to the pits. Cancel my account.

We were sold on a bunch of lies. We were told that we would only have to pay a $20 booking fee after our first reservation for all trips. Nothing else. We were told that the 25% off discount was for family and friends only. We were not told that we would have to use the discounted rate. That would not have made sense as I was already getting a 50% discount because I am a travel agent. Also was told that the rate that family and friends would receive was about $50 for the lower end brands and about $75 for secrets/Zoetry. Logged in today for the first time to see that we do have to pay anddddd that the prices are astronomically higher than what we were told. We were lied to from the moment that we sat down. Horrible horrible business practices. Business built on lies and deceit.

I and another person purchased an Unlimited Vacation Club (UVC) contract in Mexico on 5/22/22. We are trying to use the membership for a vacation we had planned to take in September. The nightly hotel rates we were sold on was $46 per person for family resorts, $70 per person adults only resorts and $100+ for Zoetry resorts. When we go on the UVC website to book the trip we are coming up with a totally different rate $882 for 2 persons for one room. We have contacted the person who sold us the contract but she has not explained why the UVC membership is not given us the hotel rates we were told we would get when we signed the contract. We are very disappointed with the membership.

Hi My name is Million Hunde, I became a member on July 21, 2022. Today is July 22, 2022 and I want to cancel my membership and get my refund.

I agreed membership while I was in Cancun at the Secrets Rivera hotel.

My membership ID is SMX-003024. I was told I've 5days to cancel my membership and its only been 1day.

I've tried to call the toll free line as well as emails without any success. Any help is greatly appreciated.

Unlimited Vacation Club is definitely a rip-off. We signed a contract in the Dominican Republic after being lied to about all the perks that came with the membership. I asked about cancellation if we decided for any reason that the membership was not a good fit for us or became financially burdensome. We were told that we could miss 3 consecutive payments if we needed to and still keep the membership active, or we cancel whenever we wanted to and all we had to do was stop paying. We found out months later that they had lied. We decided that the membership wasn't beneficial for us, so we stopped paying. We were contacted by Ruth Asiadet Valadez Rodriguez. When I told her what we had been told, she said that it was true, but in order to cancel, the account had to be current. We would have had to pay almost $1000 and then she said she could cancel the contract. Other than that, she said that she would report us to the credit bureaus. My husband said that we should go ahead and at least give it a try since it seems that we are stuck. We were shown parts of the contract where it showed that we could cancel, but the page before said something different. They used a dishonest contractual context to make us feel at ease. We have been paying what we can to keep it off of our credit, but we really would like to cancel the contract and get our money back!

I am trying to cancel my Lifestyle Collection account. They told me on the recorded call that I had 10 days to rescind. No one is calling me back, I have left voicemail messages.

We made a vacation reservation and bought trip protection in Feb 2022. However, the trip protection policy was issued to the wrong travelers. I contacted the UVC Customer Service the same day and asked them to correct the names on the policy. They promised to do so. But the new corrected policy was issued to wrong persons again plus I was charged twice for the policy. I had to call UVC again. After several days I finally got the corrected travel policy and found that UVC charged me a third time for the same travel policy. I called UVC several times about returning two extra charges. UVC agreed to return my two extra payments back. After five months UVC only returned me one extra charge. I filed a dispute with my credit card company and finally got my money back. However, UVC blocked my online access to my account after that and I couldn't use my membership. That was UVC's "vendetta". I filed a complaint with Better Business Bureau in June 2022 however UVC didn't even respond back to BBB. I still have no access to my online account and membership. Now it is July. Every time when I call UVC Customer Service they promise to unblock my online account but it is still blocked. UVC overcharged me three times and blocked my online account. It's ridiculous!

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We made a vacation reservation and bought trip protection in Feb 2022. However, the trip protection policy was issued to the wrong travelers. I contacted the UVC Customer Service the same day and asked them to correct the names on the policy. They promised to do so. But the new corrected policy was issued to wrong persons again plus I was charged twice for the policy. I had to call UVC again. After several days I finally got the corrected travel policy and found that UVC charged me a third time for the same travel policy. I called UVC several times about returning two extra charges. UVC agreed to return my two extra payments back. After five months UVC only returned me one extra charge. I filed a dispute with my credit card company and finally got my money back. However, UVC blocked my online access to my account after that and I couldn't use my membership. That was UVC's "vendetta". I filed a complaint with Better Business Bureau in June 2022 however UVC didn't even respond back to BBB. I still have no access to my online account and membership. Now it is July. Every time when I call UVC Customer Service they promise to unblock my online account but it is still blocked. UVC overcharged me three times and blocked my online account. It's ridiculous!

We traveled to Cozumel in March 2022 and UVC agents greeted us at the airport with promises of free excursions, dinner and a nice brunch if we promised to listen to their sales promotion. I can’t tell you how many times we said no during the sales pitch but after they offered lower prices and a “free” vacation. I sent an email as the contract states to do if there are questions as soon as we returned to our home and asked to cancel and no one responded, I them called and the customer service was very abrupt and abrasive then stated someone would contact me within 72 hours and no one did so I emailed again and still no response. The “deals” they promise are no better than the deal I got to go to Mexico in the first place and at one of the excursions someone stole cash from us which cancelled out any of the “free” they promised. Do not fall for their sales pitch, don’t take the “free” Drinks they offer. You’ll wake up and be scammed.’

We spent all day today (7/8/22) trying to get Unlimited Vacation Club to honor their 25% discount off of publicly offered rates at AMR resorts. We were trying to book a week at Dreams Cozumel for the week of 12/7/22 - 12/14/22. The UVC web site was offering the week in a Jr.Suite Pool View for $1679.00. We sent multiple screen shots from multiple sites that were offering the same room/dates for $1818.00. We were asking UVC to honor the contract guarantee of 25% discount off of publicly offered rates. The 25% discount off of the publicly offered rate of $1818.00 would be $1363.50, over $300.00 less than UVC was offering. They refused to honor the contract guarantee. The would not book the room for $1363.50 per the contract guarantee and would only offer at $1679.00 (which amounts to only about 7.5% discount).

Me vendieron un paquete del preferencial, no me han enviado el contrato y los números que me proveen para contactarlos aparecen todos desconectados. Guíal hotel a la charla de una hora y media y terminé 6 horas después el día 24 de junio 2022. Me hicieron hacer un pago de 1,500 con un compromiso de 250 mensuales… nunca recibí el contrato y menos las evidencias de tooooodo lo q me ofrecieron.

This company pushed their way into our vacation with almost stalking like behavior. They do not comply with rules and regulations, as well as having a minor review the "so Call" contract with no attorney or legal representation. They said they would email the contract and never did. Cancelations are 5 days after well if you don't have the contract in front of you how do you know about cancellation. they FAILED TO STATE THAT.

The biggest scam is that you cant even get in to a hotel without paying top dollar, and on all travel sites it is cheaper. They lied about the pricing and fees. Everything that was stated in their so call contract is voided . So who do you complain to that you were promised a set price and your paying double.

SCAM SCAM SCAM

Like many people here, I was intercepted on my vacation in Cancun, Hotel Dreams Jade, and after many false promises and benefits, they sold me an $11,000 package, saying it was a reselling offer from a previous client. I have already paid more than $3,000 and I have not received any benefits, because whenever I have wanted to reserve something, there is never availability, or they always tell me that my category does not qualify. Since December 2021 I have been requesting the cancellation of my contract requesting the return of my $3000, but they have not listened to my request. The representative only threatens to charge me up to the last penny, and now they even scare, harass and threaten my brother saying that we owe late fees, when I had already told them in December that we did not want to continue with that service because their benefits were false, and We were no longer going to pay more than the $3,000 that had already been taken from us and that it cost us so much to work to get it.

Please stop the bullying! They already got $3000 from me without giving me anything in return, what else do they want?

We were told that we would get 1 week anywhere we wanted for our family of 6; we are making monthly payments in our contract and today when I called, I was told I have to pay the remainder of the contract before I can use my free week. This was clearly asked the day signed the contract and was told we didn't have to wait as long as we continue doing our schedule payments.

I'm a member since 2019 and haven't use any of the so called benefits due to COVID.

I'm a nurse and have been working long hours. I finished paying my membership and when I try to book something online I see that the price on other websites are cheaper plus include the flights. During the presentation the showed me rooms @ $40 or less per night for secrets now they are + $200.

Anyways, I was naive and was scammed without knowledge.

Fast forward to December last year. I had to book my free week before it expired it and the options were limited. I booked for October 2022 for Breathless Punta Cana.

Unfortunately, my job didn't give me off that week. Two other nurses are off.

I want to change my reservation to the week after and was told that I can't move my premier nights. I had until December 27th 2021 to book any premier nights.

So al that money for nothing. I can't even use my premier night. I also asked to extend my membership for free for a year due to COVID. All the airports were closed and no one could travel. The customer service lady laughed at me and said that it wasn't their problem...