Unlimited Vacation Club
Reviews and Complaints

UVC Lifestyle Collection

Attn: Cancellations

15147 N. Scottsdale Rd, suite 210

Scottsdat, AZ 85254

[protected]

My name is Phan Huynh, member Number DWX -000576. I would like to cancel my UVC membership, UVC is unethical sales practices. I have recently become a UVC member on 08/05/22 and have paid $1820.76. The salesman told me that I will get $500 credits to book a cruise. Two weeks ago, I called UVC customer service to book my cruise, I was told only apply $150 to my cruise and I informed the customer service that the contract it says $500 credits for cruise. He said can’t apply $500. And also when I try to book hotels, hotels rates is more expensive than Expedia or Travelocity and the travel dates which I want are not available. Salesman promised 40%-60% off for hotels before I signed the contract. UVC is over promised that’s not going to happen, therefore I would like to get refund of $1820.76.

Do not buy in! They steal your money! If you are a new member, get out now! I have never dealt with a worse company in all of my life.

We sat through 4 hours of sales pitches before breaking down and agreeing to this fabulous vacation opportunity. Free stays! Free airline tickets! All around the world! This. Is. All. A. Lie.

Every time we have tried to book a vacation it has turned into a nightmare. The locations are never available, somehow all resorts in every location outside of the US & Mexico are ALL always booked up literally years in advance. We are paying thousands of dollars each year & can only go to Mexico.

The quarterly specials went live today. We started trying to book at 8am (because we knew they started today, 11/1). and nothing was available any day in 2023. After sitting on hold for over an hour, we finally got a service rep. After 45 minutes of him looking into why nothing was available, he tells us that Jamaica, Costa Rica, Spain, & the Dominican Republic are all restricted - these locations are not even available to members unless it is a quarterly special… I asked how you’re even supposed to take advantage of these “specials” when nothing is even available?!? Keep in mind, I knew the specials started today so I started looking. I didn’t get the email advertising them until the afternoon. They did absolutely nothing to try and help the situation or even try to find a solution. It was pretty much a “oh well! Sucks for you!”

Any of the vacations we are actually able to book and go on (to Mexico, of course) we tell anyone who will listen NOT to join. It really helps when you have first hand knowledge… everyone seems to listen! We have saved many, many people tens of thousands of dollars and we look forward to continuing to spread the word - thanks UVC!

I’m a UVC member and I’m not a happy customer! I have paid thousands for my membership and in my contract it says they will honor price matches for Priceline but recently i did everything correctly and they declined my price match! I will be seeking legal counsel next and telling everyone I possibly can to never become a member and do not do any business with unlimited vacation club! All because they declined my price match!

Everyone pretty much explained the same thing and it goes same for us. $15k we spent when I was on my honeymoon in secrets playa mujeres. Said we’d get VIP , preferred club, VIP in airports , and all inclusive weeks. When I call to fix this issue they “lay out the benefits “ which in my opinion ain’t [censored] . 25% this and that and whatever else . Well those discounts aren’t even $15,000 worth. I want every dime back and I’ll book my vacations through other websites . They agreed to everything we wanted but my account says otherwise .

Earlier this year we stayed at Riviera Maya dreams, it included a dinner as long as we toured one of their resorts, upon arriving at another resort we were met by Tanya, they wined , and dined us for the entire morning, upon entering the sales office, we were greeted by her managers, they offered us champagne immediately, and even offered my underage daughter champagne, he displayed all these books of all these beautiful resorts and beautiful homes, that if we join their club, we would be able to use, it seemed unreal too good to be true, unfortunately, they would not give us even the night to think about it we had to sign right then, and there, they even discounted the trip that we were on, and gave us money back, obviously not cash, we are diamond members one tier below. The top, we were offered airfare, we were offered hotels for a week for $640 as many as we wanted, we were offered 3000 a year towards cruises, none of this is true. It's not even close. This is anything close to unlimited, we have already paid in tens of thousands of dollars, but from this day forward, I am not paying another dime whatever monies I have left to pay I am going to pay attorney fees to sue this company, they will never get another dime out of me, yesterday we tried to book a trip to their new resort in the Dominican republic, after inquiring about the prices we decided to check in on book.com just for the hell of it guess what it was $1000 less, we called the boat cruise department, it's not 3000 a year. It's 300 another lie. If they expect to get another dime out of me they're gonna have to hold a gun to my head very disappointed in the bag of [censored] they sold me. this should be called the unlimited nightmare, serving my underage, daughter, alcohol and telling her in 25 years this is all gonna be yours having my children smile at me daddy. This looks great. Their sales tactics are unethical and disgusting. I've read the reviews on the Better Business Bureau, I cannot find one. Positive review Their rating is a one, I only wish I would've read the reviews while I was sitting in that office and not be part of this unlimited nightmare Eric

We bought what we thought was an All Inclusive Package but we were sent the Vontract four days later, Sales Staff said their system was down when we purchased. They also said the 5 day grace period would start after we received the Contract. Lies. The package arrived in SPANISH even after we requested it be sent in English. We didn't figure out how to translate it until the fifth day, ehich we found out it was not what we had been sold or agreed to.

You assigned the Salesman that lied to us d the Mediator. He would not negotiate or reduce the cancellation fee. We had to pay half of the Contract Price to get to out of it even though we contacted him the next day, day 6 according to him, even though your offices were closed on the 4th if July.

Are you Sales People or Extortionists?

I am giving you one last chance to correct this and refund our money to that your Salesman extorted from us.

If you actually had a viable product you wouldn't have to lie to sell it. Do you have a viable Product, or are you just a Group of Theives and Liars?

September 14th 2022

We decided to join the membership on our honeymoon in the Dominican Republic. 3 days after purchasing before we left the resort after reading bad reviews and talking to another member there we decided to cancel. I went in explained I wanted to cancel I signed a cancelation form and they informed me it would take 30 days to process my request and my refund will follow. 5500usd was what we put down the day we signed the contract. I called vacation club today Oct 26th to find out where my refund was and I was informed there was no request to cancel and now it's too late to cancel I talked to Carlos supervisor of memberships based out of Miami Florida and he was no help. I'm trying to find a resolution before I take legal actions. But mostly I want to inform others thinking about getting into the membership to be aware of the situation

On Sept 13, 2022 at Secrets The Vine in Cancún, Mexico we were lied to during the sales pitch over and over. We were told we’d have 14 free nights anywhere in the AMR collection of resorts, $199 flights on Spirit or Frontier, and a $43 pp/pn cost at any of the AMR collection resorts. All lies! We were never told about the 5 day contract cancellation and once we got back home and I was able to print out the contract, I realized all the lies we were told. I tried calling our sales rep to which he answered once and fed me a bunch more lies. I’ve emailed all the emails I know of requesting clarification to which I’ve received little or no response with no clarification. I’m 8 days away from needing to post my first monthly payment, and I really don’t want to do that. I just need out of this contract. Can someone please help me?

I was on vacation with my daughter at the Secrets resort in Mexico when a sales associate for UVC approached me with an offer “I could not resist”. He explained how when using your membership, the only fees that would be payable are the “food & beverage” resort fees which would amount to a max of $60/night for the most expensive resort in their inventory and cheaper for lower tier hotels.

As we travel internationally, he also promised us that the same benefits apply for hotels in Europe, Africa and Asia from their RCI collection. For a total of $100,000CAD, we’d have these benefits for 40 years including: a max of $60/night for our stays, access to yachts, family vouchers and access for up to 12 people at a time for the 40 years, etc. Thinking that we were getting an amazing deal as frequent travellers, I signed up and paid the first $25,000CAD.

I received the contract by email and the stipulations were wildly different from what the sales agent that preyed on me promised. At that same moment, I asked for the log in info (whilst still in Mexico) to confirm the price the hotel stays truly are. I’ve sent an email to the team and they advised that the log in info should be received within the next 5 days. Please keep in mind that the cancellation period expires 5 days after the signing of the contract. Once the log in received 7 days after signing, my daughter looked for resorts and played around with the site to see how much a week’s vacation would amount to. Low and behold, the cheapest stay amounted to $1,600 which is very different from the $420 that we were told it would cost.

In a panic, I called UVC to get more clarification as to why the contract and website are completely different from what the sales person promised. The customer service agent advised that they’re not sure what the sales person told me but that essentially, I WAS PAYING $100,000 TO ENSURE THAT I RECEIVE A 25% DISCOUNT ON EACH OF MY STAYS FOR 40 YEARS. As if Expedia and other travel sites didn’t exist! I am flabbergasted at how they even thought that a 25% discount would ever amount to $100,000!

I called my bank and advised that I was defrauded and asked that the transaction be reversed because I was scammed. The bank reimbursed however, they advised that there was a possibility that I might have to still pay the initial deposit of $25,000 if UVC comes back with proof that I wasn’t defrauded. Well, that day has come and they are lying saying that I used their services when I absolutely haven’t.

People, STAY AWAY FROM THIS SCAM! Do your due diligence as I should have done. A quick search on google would’ve warned me about their unethical thieving selves. I trusted my sales person so much that I didn’t even think to check and was advised anyway that I could cancel at any time without fees.

To UVC, please understand that I’d rather spend $100,000 in litigation fees in a lawsuit than let you get away with robbing me out of $25,000. You should operate with more integrity and have your sales people tell the truth. The things promised were so different from what we are getting that we absolutely will NOT sit here and let you get away with it. You’re better off writing-off this amount as a loss because you will do right by us. We’re looking forward to having you resolving this issue.

We went to Mexico in February 2022, to a great resort and they cornered us to do this presentation.

We were pressured and assured that this is a legit company, but its not. All the claims made were invalid, and the discounts they promised are not so. I have been harassed, pressured and threatened by them. We were not informed of the 5 days cancelation policy, our policy was emailed 10 days after...how convenient for them. Our computer membership login was unavailable for 30 days , again purely convenient for them. What am I paying for? Its a scam. I intend to report this to the Mexico business administration for tourists. I also contacted 7 on your side, and will report to the news. I am very upset that I am constantly being threatened by this UVC. Also, I contacted them multiple times to cancel, to come to sum sort of agreement and all they did was yell at me, and very rudely decline any way out.

Not happy with this timeshare. We were lied to and taken advantage. We were told they were going to pay and get rid of our other timeshare in exchange for this one. We ended up stock with both. UVC says that they have better rates at a whole sale price, they don't. I can find a better deal, with airplane tickets through costco. Very unhappy and don't want to keep on paying for these renewal fees that keep going up each year. Upsetting!

My husband and I purchased a membership with UVC in August of 2019, right before the COVID-19 pandemic. We have tried to extend our membership due COVID-19 health related issues and they have relentlessly harassed us for payment when travel wasn't safe and have refused to extend our membership. Additionally, they are threatening to send us to a collection agency for nonpayment when we have tried repeatedly to negotiate with them. I would NEVER recommend this membership or company to anyone! They're money hungry and have to care for their members health and safety. Juan Bautista has harrased us on a daily basis with his threatening email and reporting us to the collection agency.

August 16, 2022

My husband and I took a trip to Cancun to celebrate our anniversary. We were offered "leisure cash" to attend a presentation of the resorts "vacation club". The opportunity to pay for an excursion for simply attending a presentation was too much to pass up. Thus began our nightmare. The resort we were taken to was incredibly beautiful "Secrets Akumal". While there we had breakfast and spoke with a sales rep. It was very pleasant. We toured on of the rooms we would be staying in if we joined the club. Once the tour was over, we met in a conference room. There were many couples there speaking with reps. It was presented to us that if we joined the club we would be "pre-paying" for upcoming vacations. Our monthly payments would accumulate so we could take a vacation like the one we were on once a year. We were told we could look on other sites and if we found a cheaper price, the club would honor that price and pay us 25% of the difference. Otherwise we would be allotted $1000 for our flight, if it was more we had to pay the difference. Otherwise we could go to any resort in their chain once a year (not during "high season" Dec 16-April 14). We were hesitant the "too good to be true" (should have listened to our guts) feeling. They kept throwing incentives at us-cruise discounts, discounts to hotels in the US. They kept lowering the price. Finally we said, ok. We told them what we understood and they said yes that is correct. They rushed paper work through and popped a bottle of champagne. We were told we would receive an email with instructions about how to use our vacation cub. Once we were home I received the email and was horrified that we were totally lied to. We have to pay our monthly fee. Plus pay for the vacation! Plus flights! Completely lied and misrepresented what this club is. I immediately reached out to the company. Was told to email indicating the situation and someone would call me. Of course no phone call. I continued with emails and phone calls. I was finally responded to with a we will cancel your membership but you forfeit the down payment you put down. ($820) After reading many of the reviews here we are lucky it's only $820. Sadly I work two jobs to provide for my family. We were so excited to begin to see how we really could travel. I am so disgusted with this company. I hope other people read reviews before purchasing something like this. We were suckered in due to our emotions.

I have been waiting several weeks to get a resolution to yet another problem I am having with Unlimited Vacation Club. I have a service advisor and he has his assistant. I write them and they ignore my requests for explanations to emails I get from them. They send you emails and when you question them they dont get back to you. I already complained once about another issue and that was finally resolved with much stress and much aggrevation. So I can say they throw you a bone to make sure you dont say anything further. Then when they repeat the same bad behavior by ignoring the client and you request a response they ignore you again as you have a valid reason to reach out to the support person in charge of your membership. I am not sure what is wrong with him or her but as a business professional I feel the efforts are below stella and would think about how we get treated as members as I paid my membership in full. I went on (4) Trips and all I had gotten is mistakes and mishaps on the part of the Unlimited Vacation Club. I thought that now that Hyatt owns this company they would be put into shape but Hyatt pruchased pig iron. You cant fix people who just dont care.

This company is a complete scam. Beware when you go on vacation to any resort and are approached by these scammers. They will tell you all kinds of lies to get you to sign up for a product that offers nothing in return. Then their collections Dept will harass you day and night with all kinds of threats. Do yourself a favor and run as far away from these people as you can.

Especially this person who is terrible

Ruth Valadez

Corporate Collections

Unlimited Vacation Club

Av.Tulum No. 269 L 17 Mza 3 SM 15A

Cancun, Q.Roo. Mexico 77500

[protected] ext.3981/+[protected] Cel: +[protected] [protected]@unlimitedvc.com

Sept 8 2022 I have been trying to resolve this and have had zero headway I have one reservation number booked thru UVC it has two different travel dates I paid 800 additional to change my flights with funjet even with insurance now UVC is saying i need to pay an additional 325 or something to fix their mistake to make my dates of travel match with airlines Funjet got their info on dates of travel from your confirmation number funjet wants over 425 to fix your mistake I am going to book a room at Royal Beach Dreams next to my original reservation for at Secrets Royal Beach I promise one thing you have ruined my vacation and for every dollar I have paid additional it will cost thousands for your company I will be telling every single person I see going to your meetings the exact nightmare I have had with your company I am a professional very well liked person who will give it to the straight The treatment I have gotten is horrible and I have proof it was your fault I have showed said proof to your group and still have no resolution and was treated poorly again was told a phone call would be coming to me this morning and never got one ridiculous but every social media outlet will know Kim Ready SR1-36410 [protected]@gmail.com

Signed Contract August 29, 2002 # DQ1-001477

Called Unlimited Vacations on September 2nd within our 5 day contract cancellation period.

From September 2nd to present, no response on cancellation and reimbursement. I've spoke to 4 people at Unlimited Vacations and emailed unlimitedvactionclub.com:

[protected]@unlimitedvacationclub.com and adm.[protected]@unlimtedvc.com. All documented.

Was verbally told a QA department would email regarding refund. Another told me I had to contact the hotel which houses the sales team and speak to them. I tried and tried. Could not get through to them. I also have our sales girls number and reached out to her, after explaining we canceled, no response. Getting the run around.

I'm surely not warm and fuzzy with this outcome. Now I'm reading bad reviews. We were within our legal cancellation and I cannot get one person to to respond. Claim court I guess. Any help would be appreciated. We put down 5,899.00 immediately on the day we signed. We want our refund and cancellation acknowledged. We are fully aware of our rights to cancel.

Sincerely,

Regina McDaniel

Dennis McDaniel

[protected]@gmail.com

Waste of time and money. Everything that they promise you is a LIE! The only reason we purchased the membership is because we fell in love with the swim out suite at secrets los cabos. But when we try snd book a trip they tell us that our membership doesn't qualify for a swimout suite. They said you can purchase flights, but fir some reason flights are never available! It's bern almost 3 years and I want out! Please help

I have been trying to work out my issues with this company. I get to a point that we can resolve the issues and we are all good. They state that they are going to give us what we believe to be one thing and it winds up to be something else after we agree to it. All we ask is honest clarification and commuinication and that is again what we are not getting. Its way too hard to work through this and we are at a point of a $200.00 disagreement and they wont negotiate any further. They say take it or leave it. I already consulted a contract attorney and said I will try to work it out on my own but he is to wait for my direction to proceed further. I just dont understand why these people cant seem to work things out. It will cost more for everyone in the long run.

Shame on the fact that we are at odds. These days its a good customer service

that gets to be the best company not any other way. This is america what happend to those days that companies cared about their customers. Very bad.

In June my husband and I went to a resort and met with them about membershio. We told them we wanted to go to Japan and there are no resorts there so they gave false information abot the discounts through rci and Lifestyle collections to get us to sign up. They did not give us an account with these organizations until after day 10 but only give 5 days to cancel. When we finally were allowed to see the actual discounts, they were half of what they quoted. Terrible deal. Even though we had a picture of everything they wrote down, they kept the $860 deposit although we told them we wanted to cancel after only two weeks. Would NEVER trust them with anything again