Menu
Login
Replied
I recently visited the secrets resort in puerto vallarta. While doing the time share presentation we had our reservations about joining uvc, but the sales associate showed us the benefits of rci and that we would be getting 4 free weeks at just the exchange fee of $249, plus 1 free week at zoetry (a top notch am resort) with our membership. We looked through the rci website and saw some pretty great resorts, what they didn't tell us was that our free weeks could only be used at maybe 1/3 of those, all of which of course are crappy. The 249 "exchange fee" does not include additional resort fees, that almost all the resorts charge so the cost ends up being almost what you would pay anyways! After finding this out I then called and questioned about my "free zoetry week" only to find out that when I did test it by booking of a random week to see what I would be charged, it came out to $3k! My free week that I would earn after I paid my balance would cost me 3k lol! Literally every part of this membership that sold me was a complete lie! The worst part was that we put 2k down that we were planning on using for our family vacation 6 weeks later, and the resort we had planned on staying at was on the rci website. So we got sold on the "hey put the 2k down and you can use one of your weeks!' well our weeks were not deposited in time to use, and even when it was finally put into our account to use, the final cost if we had was still 1k! Not the 249 exchange. We got totally used all the way around. I cried for days after this. I don't know if they understand how terrible this is for people on a limited budget who plan for these vacations and save for them, to then use it against someone like they will save money and get what they actually promise in their presentations. I'm planning on putting a class action lawsuit against them if anyone would like to join please let me know!
The complaint has been investigated and resolved to the customer's satisfaction.
JourneyPass
13 reviews
IberoStar
84 reviews
Travelodge
123 reviews
FlipKey
5 reviews
Global Travel Alliance South Africa
6 reviews
Is it too late to join? Haha They’re so shady. They even made an unauthorized balance payment from my bank and no one at UVC will fix it or give me a refund and let me cancel my membership.
Hello everyone thank you for commenting and following my complaint. My problem was never addressed or resolved by unlimited. I received a phone call from unlimited and they said the only way to cancel my membership was to sign a contract that i would forfeit pursuing a refund from any money that I paid. They laughed in my face when I requested a refund as I never received any benefit from signing up or from being a member. Their only comment was that I only owed 1,000 and that it wasn’t that much money. Our vacation for next few years is ruined because I trusted these people.
My name is Daniel Villegas,
I don’t understand why there is a message “The complaint has been investigated and resolved to the customer's satisfaction.”
This is not true nothing has been resolved I get phone calls from billing department on a daily basis trying to collect the balance no one documents my account and I have to explain everything that has transpired just to get the same answer, that they can’t help me. There has to be something we can do, it is unfair! Something has to be done! I’m willing to start a class lawsuit against Unlimited Vacation Club! I notice some of you commented and are willing to do so! If you are serious please contact me via email Daniel.f.villegas@icloud.com
Thank you for your time!
Is there a Class Action Lawsuit against them?
Esgusa1@gmail.com I’m in
Hi, we also got duped by unlimited vacation club! Im reading your post while shaking my head as this is exactly what happened to us. They promised us a free week that we could use immediately and put $5,000 down and financed the rest. When we came to book the free week about 6 months later they told us that it was unavailable and every year that we pay the monthly fee they release one day of the free week which means we will have to pay them the monthly fee for 7 years to release the free week! From what Im reading from you is that it isn't even free! everything that we were promised at the sales presentation turned out to be a lie. Have you started the class action law suit as we want to join and get our money back! Were so disappointed by the whole experience and how we were taken advantage of.
Is it too late to join your class action lawsuit? I'm so angry that I might start one myself. UVC and UVC lifestyle. Concierge my butt!
If you start one please email me I'll join. knrhoads166@gmail.com
I would be happy to join a class action suit. We were also scammed by this terrible company.
akapicassa86@aol.com
I was contacted today by an attorney about a class-action lawsuit. I was just wondering if anyone else has been contacted.
What is happening with the class action lawsuit? I’ll like to join please!
I have not but would be interested. Please email me at jmclaugh4@yahoo.com
I would like to get in on the lawsuit as well. Gregblack13.gb@gmail.com is my email
I would like to join the lawsuit edwinlugo301@gmail.com
I would like to join suit please! My wife and I got scammed by UVC.
Eng.minahgrace@gmail.com
I want in on this lawsuite can you please let me know who the attorney is that was handling this.
Regards
Did not cancel paid off. Never used and filed Bankruptcy. They keep hounding me about fees. My contract was for 5 years which it ends this year. Lies and more lies is what this company is based off of. I wish I would remain a client...not.
Hello, it says that this complaint has been resolved, has it really? I too was thinking of joining a class action lawsuit. An update would be great!
Yes. We would like to join the class action lawsuit . We went on vacation to Dreams Tulum. We purchased an all inclusive trip with Apple. I do believe everyone is in in this big scam. We attended the breakfast presentation with Melissa (sales rep.).She pretended to be caring and all about family. She asked my husband his age (64 yrs old). Well the lies started pouring in and the nightmare fir us begin. She used his age as bate to convince him ( I was very skeptical) she begged him to take this opportunity so that the following year when he retired we can stay up to 4 weeks in any dreams resort for free. Yes! Free! The cost of the membership would cover this. She explained, that they currently had guests staying at the same resort that were they 1 free month already, when I asked Melissa if I can talk to a member that currently on vacation to verify he was staying there for free , she said he had just checked bout. ! The offered a free week , wherever you want to stay but failed to tell us that you can’t use the week until the membership is paid in full. Melissa’s boss, Armando Zárate , also said that with our membership which includes a membership fir ULife style. We can purchase tickets to Jamaica (round trip) for [$140. He pulled the price of the ticket up on his iPad, which I am was already programmed, this too was also a lie! She E signing the documents. They could not provide me with the copy of the contract , it would have to be forwarded to us at a later time. Armando Zárate band Melissa claim that the internet was down ! Upon getting back home from vacation and printing the contract first thing I noticed it was that you only receive 25% discount. I immediately called to cancel my membership which cannot be done right away. They sent my request to their legal team! N my husband wrote down Melissa’s phone # and called her and ask why did she tell us that we could stay there for free when you buy a membership. She swore that she knew nothing about it, and she would contact her boss but he was out of town for a while. After that she never answered my husband calls again. I spoke to Carlos Negrete with the legal team. He said who signs a contract without reading I it to its entirety.? Well we signed because everyone seemed so honest and the internet was down. I told him to look the camera’s recording. He said they weren’t on the day we purchased. I told Carlo’s Thai was going to contact an attorney because Carlo’s stated that we couldn’t cancel. It was past the allowed 14 days to cancel. Carlos with uvc legal’s team also told me that my attorney needs to practice law in Panama where UVC is registered. These people are professional scammers and don’t care about anything but money in their pockets.
In a Nutshell; my husband was UNABLE to retire due to this unexpected incurred debt and We still have a a crappy, crappy, membership that does not allow us to travel during holidays, we are also restricted as to which resorts we can stay in. Please!Please! Don’t fall for any heartless scam.
OMG! I am in such turmoil… they have over $16K of my money (half of the membership amount), and I am so discouraged by my own experience, shared by other regretful members that I just want my money back and to be done with this vacation program!
I took the time to write UVC a five page letter defending my position to cancel the membership, sent it to the email link they site (cx@unlimitedvc.com), but haven’t heard a peep back after 10 days. Somebody please tell me there IS an active class action lawsuit against this company and post it if you can. Otherwise please email me. Thanks!
Sandyb789@yahoo.com
Misled in Minneapolis
I would also like to join the lawsuit edwinlugo301@gmail.com
I am interested in joining the lawsuit as well Fernando_7@sbcglobal.net or aabalcazar82@gmail.com
I would like to join the lawsuit, I am planning on filing one of my own
Please let us know if you! I would love to join!
Hello,
We would love to join the lawsuit.
Marlolashley@gmail.com
Also interested please contact me svalentin1489@gmail.com
Any updates for this thread? Over promised and under committed while draining my savings.
Interested in joining lawsuit.
Eng.minahgrace@gmail.com
I am attempting to book my "free week" at the discounted price of $3700.00. Unl8mited Vacations and my idea of "free" are completely different.
How does it become $3700 when it’s supposed to be free?
I was lied to and scammed by UVC also and would like to join the class action lawsuit. Please contact me at mace7474@gmail.com.
Wondering if this lawsuit is moving forward.. UVC literally stole 10 000 US dollars from us. I have proof on paper and tried for months to have the issue resolved. We were offered free renewal fees for 1 year (worth 299!) if we signed off on the fight for our money.
They are thieves and liars and I warn all to be very weary of any offer or upgrades recieved from UVC.
Hello Asha, has the lawsuit moved forward, if so I would like more information on how to join in. UVC is totally a scam and promises things that aren't real. Please let me know next steps. Thanks.
Hi! We were also scammed and lied to. How do we get into the Lawsuit?
I am interested in the lawsuit as well.Any information yet?
Has the lawsuit moved forward? I would like to join!
I Am interested in the lawsuit.Sny information on it yet?
SAME! I haven’t seen anything yet.
I too am trying to file a suit. We were told untrue information at the Sales presentation as well. We tried to work with the company with no luck. Would it be better to join in on the one lawsuit or file continue to file my own.
Please add me to
Your suit, Mayra Valenzuela
mpv0629@gmail.com
Hi! I to have been a victim of this pleas let me know what you are doing
Please add me to your suit
Mayra Valenzuela
MPV0629@gmail.com
Im not sur if this is the right site, but I bought a 30 week Bahia Principe membership in 2019. Due to covid, I just tried to use it for the first time since purchase. I was told the rates would go to $250 a week per person (for all inclusive) since I bought a and paid $15,000 dollars for the 30 week vacation package. Today I learned the rates were now fluctuating and increasing each year, so to return to the same location is $148.00 PER PERSON/PER NIGHHT. So my room there would be $1998 for me and my wife. I get nothing for the $15,000. Im a victim of fraud!
I too have been a victim of these scams
Have you pursed a lawsuit please let us know! ASAP! I’m
I also feel scammed. I was told I would get Platinum package at Silver price. I have documents and pictures of what I paid for, but when I call to inquire about using my 3-4 weeks of free nights, I am told I only get 1 week. Also, some of the properties we wanted to stay at are no longer a part of Unlimited.
I would rather pay an attorney to fight this than continue paying them for false advertising and deceptive practices. Has anyone retailed legal counsel to go after them?
Respectful,
Ricky
I hope this is the right site. We recently went to Mexico and we sat through a presentation at Hilton and were made promises of free weeks and cheaper vacations. Well we got home after we signed up for this and I had a chance to go over the paperwork in full detail only to find that even though I was told that there would be no other fees besides the ones they talked about that we would have to pay another 1400 per person to use the fly back feature they told us we would get INCLUDED in our package (it was not). This is where all our flights to the playa collection resorts we took would be refunded up to $500 each. But when I called and asked why they told us it was INCLUDED but now I see it isn’t I was just told sorry nothing we will do about that you need to pay it. Also looking at the hotels we can use our exchange weeks at there are fees that get attached to the price that were not told to us during our conversation with them! I also asked them what would happen if we had to or wanted to cancel and we were told that was no problem you could cancel whenever you wanted. Well again another lie! We had 3 days to cancel! So of course that passed cuz we were on vacation during that period. And they make you do the presentation the day after you get there most likely to make sure when they talk you into signing up they know you’re not gonna look at anything until you get back home. Now we are stuck in this contract and we want out! Is this possible?
The same thing happened to my girlfriend and I. We visited Huatulco, Mexico for a wedding and at the airport were approached by a man that asked if we would be interested in saving money on our stay, our car rentals, and tours. Obviously, we said "yes" because he looked very official operating inside the airport freely near the baggage area. As this was our first time visiting Mexico since childhood, we assumed that he was part of the airline staff or a legit partner and that it would be safe to deal with him. He asked if we were married and we said "NO" and he said that it wasn't a big deal, but in order to help HIM out (as he had been hit hard by the pandemic in the previous years) he needed married couples, so he asked to check yes, saying it wasn't a necessity but married couples were preferred as this was an offer designed for 2 people. After he convinced us and reassured us that we would not get into any trouble, he got us a discount on a car rental and told us to meet him in a few days at Dreams for a no-obligation pitch. Again, reminding us to tell them that we are married so he wouldn't lose out on much need support for his family who had recently incurred a death due to the pandemic. When we arrived we got the whole VIP treatment, drinks, a free breakfast on the beach, and an awesome tour of the beautiful resort. This time we were accompanied by a man named Alberto who was very polished, well-spoken in English and Spanish, and who shared a lot of his personal travels with us. He went as far as to show us pictures of his wife and kids hiking in hiking in Argentina and talked about God and the importance of family. We mentioned to him that we weren't married and he said that as long we planned to marry it was all good. He actually put me on the spot complementing my GF saying "what was I waiting for with such a beautiful woman", and talking to us about how beautiful a destination wedding would be at one of the Dreams resorts. He pumped it up by saying we could get unlimited rooms for prices as low as $750 and in some cases even for $250 with free flights and free all-inclusive deals. Needless to say, he and UVC created the perfect con and took advantage of us as a young couple. I was so sure of his geniality that I invited him to visit us with his family as he was a sports fan of where I live. Now a year later, every question we asked him and every explanation we were given turns out to be a lie. We've tried explaining to customer service that we were told and given promises by Alberto and his manager (an older weasel-looking guy) that are now not being honored. All they say is that we have to keep paying until 50% of our agreed contract is paid or that we can try and find someone who will take over the membership. We have explained to them that it isn't what we were told and have gotten the response that they can't speak to it as they didn't witness the pitch. There are several sites giving cancelation information but all say the same thing, after 5 days you are stuck paying 50% of your contract. Worst, literally hundreds of members just like us have been conned out of thousands of dollars. The overall answer that I see is to stop paying, cancel your payment card (debit or credit) and inform your bank to stop all payments. They don't have your social so they have no way of putting it on your credit, all they can do is threaten you. So far people have gone for years saying that it's never popped up on a credit report. One thing, you will lose your initial investment and deposit along with any payments you've made. Hope this helps!
Thanks. I've been thinking of taking the cancel my auto payment route. Your entire story is exactly what happened to me and my fiance.
Intrested in being added to lawsuits.
How can we be added to this lawsuit?.
Please add me to the lawsuit Lies Lies
Please sign me up for the class action lawsuit. I purchased it in Jamaica and to be honest we have never used it because they keep saying we have 4 free weeks every time I call to use them I have to pay over 2k. How is this free again? So I never used it. They just keep taking money and even asking for money but we are getting nothing out of the deal but paying. I want my money back!
Heldl, Are you still pursuing the lawsuit? I am interested in joining with you on this case. I got suckered in August of 2021 UVC.
Hello, I am interested in joining this class action lawsuit. Please let me know how to proceed. We have had an absolutely horrible experience with this SCAM Unlimited Vacation Club!
Email address: holeso.andrea@gmail.com
Our 10th Anniversary was absolutely miserable. My husband and I love Zoetry and since we’ve stayed at the Jamaican resort twice, Dominican Republic once and the Mexico resort once, we assumed that the St Lucia Zoetry was in the same league. For me, it is necessary to have a level of comfort due to my physical limitations. Although successful in removing a tumor from the base stem of my brain, I battle with balance and autoimmune issues.
* Fact 1: Upon arrival, our room was a Motel 6 type room even though we asked for a suite. After discussing plans to leave with our UVC contact, Zoe, a suite was “found”. Images on the resort website use the same pictures for all regular rooms and “Image Coming Soon” for all suites.
* Fact 2: Before arrival, our UVC contact requested dietary restrictions from us. These restrictions are medical and not just desires. None of our requests were honored and I’m still dealing with the fallout from eating certain foods. Each restaurant had 3-4 choices of a category and each food item fell into the same category. Example: For Starters, the choices were Tuna Tartare, Steak Tartare, Octopus, or a Salad. To make matters worse, the menu never changed, the preparation wasn’t healthy, the staff wasn’t knowledgeable on ingredients and pushed back on any requested deviations. For example: it was requested to have a cheeseburger on lettuce instead of a gluten bun. The waitress didn’t want the change and stated she’d have to ask the chef it could be done.
* Fact 3: The hotel staff wasn’t knowledgeable on resort items and gave incorrect information. We are not a stickler with money on vacation but my husband was told that gratuity was included in our island tour by a resort staffer. The actual driver stated it was not included. This trend continued during the week on multiple subjects.
* Opinion: Some staff were nice. Others were not or it was forced. As a business owner with staff, I could tell the “nice” wasn’t genuine. If I treated our clients like the staff treated us, we would have a folded business.
* Fact 4: The now read reviews online are similar to ours. Because it was a Zoetry resort, we didn’t read them ahead of time.
* Opinion: The good reviews are either made up, very old, or the person did not stay a long period.
* Fact 5: I have stayed at “Wellness and Luxury” resorts before. This is neither. I do understand transition in business but what we experienced goes far beyond it.
* Fact 6: Restocking of our room was sporadic unless you requested it. You must ask multiple people, multiple times in order to get anything done or received. Our room was “cleaned” by making the bed only and not every day.
* Fact 7: 24 hour Room service normally takes about 30 minutes. If food was ordered via phone, you were told about 15-20 minutes but the wait time was more like 1 1/2 hours or more.
* Fact 8: The resort is old and not “New” as it’s described on the website. It may be “new” under Zoetry rebranding but it is not a new resort. (See pics attached).
* Fact 9: Ants and mosquitos were always in our room.
* Fact 10: For anyone with a disability, there is nothing in place to accommodate special needs or any type of statement on the website which would alert travelers. Besides a golf cart that may take you to your room upon request, this area is severely lacking. A more educationally informed staff would allow anyone with my type of disability to choose another resort. My husband was concerned about me being able to get around, and specifically called/emailed our UVC contact at least 3-4 times. Later, our UVC contact admitted that she didn’t really understand the limitations of a disabled person. I paid a hefty price for her lack of education. My flares caused by food/and or conditions, will last 2-4 weeks. As of this writing, I’m in week 2.
* Fact 11: There were no vendors, after dinner resort entertainment, or things to do as we found at other resorts.
* Fact 12: The ferry ride to the beach was barely stable. In reality, the ferry ride was a very old, dirty and near sunken fishing boat. The beach was a corner piece of land that was trash filled, and full of cigarettes.
* Fact 13: The resort pictures on the internet are photoshopped, altered, or airbrushed. What I saw in real life and what is pictured are vastly different.
* Fact 14: We cut our trip short and left early. We will never return and there is a bitter taste in my mouth when asked about my anniversary trip.
This board posted that my issue was resolved. Not true. The “approved” refund worth 2 days has still not been received and I replied to UVC stating such.
I have contacted a travel attorney. Anyone that is interested in joining a class action lawsuit, my email is cwhite@jawhite.com. For right now, the email should contain your legal name(s), date event occurred, and email contact info. I will make a master list and keep everyone informed as to next steps.
For discovery, the attorney will ask for any documents, pictures, correspondence and the agreement. I ask that you have those ready to send upon attorney request.
After reading the plethora of posts, the common thread is Scam. I’ve always told my children that sometimes you have to stand up for the people behind you that didn’t speak up and for those in front of you that won’t.
Hello,
We would like to be included as well.
I emailed you directly but I want to make sure that my message wasn't missed.
I have the exact same experience as everyone else. Bamboozled in Mexico, November 2022.
Please feel free to contact me at the757@yahoo.com
Thank you.
Wanda
Casandra, Will you keep us posted thru this website?
Hi
Where you successful in establishing a lawsuit or are they still in the beginning stages ?
Which attorneys are in charge to contact them ?
If this is still ongoing, we would like to be added as well, we bought ours paid for it all up front and every damn word they told us was just lies, they were so pushy and would not let us leave their little room until we signed I asked multiple times to think about it.. they were just horrible.
Jenna_mccar@outlook.com
How do yo7 join the lawsuit?
Hi, please add me to your lawsuit also
donna.mac62@gmail.com
We would love to join the lawsuit.
Our email is: Marlolashley@gmail.com
Would like to be added to lawsuit cq2nyc@gmail.com
Please add me to the lawsuit: snow3432@gmail.com
Please include me and my husband as well on this lawsuit. We were told verbally that we could cancel our membership at any time and now UVC is saying this is not the case and that we have to pay a huge early termination fee in order to cancel. We were coerced into signing the contract agreement during our vacation. You can reach me at lacijade522@gmail.com
Please add me to this lawsuit as well.
Michelle S Ruckman
January 13, 2023
skrbichmd@yahoo.com
I've been battling UVC since January. My credit card denied their charges because of the fraud but they are still going after me and threatening collections.
Please sent me any info, my husband and I got scammed too.
Please include me I can be reached at yvette33_2000@yahoo.com.
Please add me to the lawsuit. I sent an email but letting you know here as well.
Sherrimanchas2@gmail.com
Please add me to the lawsuit.
I would also like to be included into this lawsuit. From the beginning my husband and I have been lied to.
Promises that we're not kept, inaccurate dates posted on paperwork, contact information that didn't exist, and the list goes on.
mamanicole82@yahoo.com