Unlimited Vacation Club
Reviews and Complaints

During the whole presentation, I was told for 12K. I get all these FREE vacations for my family and me. Over and Over and Over Family!
Now that I am trying to use my 14 Premium Nights

1) For most of the Resorts, you have to use 2 for 1 Premium Nights
2) This one got me HOT for you and your family of 4. You must book two Rooms
- So if you want to stay for 5 days you can not, you have to pay WTF! Lies, Lies, This was not told to me at all because I would not have bought this Membership
3) Nowhere on the site under my profile showed all the promotions offered to me... FU

we got a membership with UVC on January 20, 2023, after we arrived from our vacation we sat down and look at our contract and started searching for hotels prices, resorts, etc thru different companies online. There is really no savings as they promised, and we decided to cancel and get a refund for the downpayment we made.

The sells manager gave us a call back to calm us down like we were making the right decision, but still, we don't feel safe and happy with the membership.

This was a scam. Your salespeople seem great. We purchased the silver plan, 3 free vacation and 1 family vacation. You will save 4-5000 dollars a year. You will save on airfare and everything was a lie. I sent a email to membership services.

We just came back from vacation and finally got a chance to read the contract.

What a scam. I asking for refund and cancel membership. I called American Express and the better business bureau. Sounded to good to be true and I fell for it

We went in a holiday in Mexico. Sunscape Akumal! The worst place we've ever been to. Pictures looked ok, but resort abysmal. Water ingress in rooms, absolutely crap. then we've been moved to another hotel, Dreams Natura, nice-ish room, although smelling, because e got onboard to this crap UVC program. We've been lied to, nothing they said ever came true. Next time we tried to go on holiday and called this place, it was even more expensive then we can find on booking or Expedia! crazy! TUI is cheaper! we went to this secrets place, managed to get preferred upgrade through tis UVC, wonder how, then they were trying to sell us another 20k worth of [censored]! unbelievable! Now trying to go on holiday, TUI Uk is cheaper then going through this F*****g UVC. It's a joke and a big scam! Luckily you'd be paying with your credit card and you could claim all your payments back! DO NOT GO FOR UVC! BIG SCAM!

My husband and I joined UVC on our trip in 2021 to Secrets Vallarta Bay. We have paid $13k of our $20k. We booked our first trip with UVC for Oct 2022. My childhood best friend has life ending brain cancer and she has never been on a vacation out of the country. Her dream has been to swim with fish. We used our free week for my husband and me. We paid half of a weeks stay for my friend and her partner and they paid the rest. Early September it sadly became a reality that she had become too sick to travel and also had lost her sight. I called UVC to cancel. We were not going to make the trip. We wanted our refund for the room we split for my friend asap as she had medical bills. I spent a great deal of time on the phone haggling to get our money and it took over a month. Between cancellation in early September and the former trip date my husband and I kept getting messages about “looking forward to your arrival at Secrets.” We were concerned and called UVC to check it out and they assured us it was not cancelled and the resort just didn’t have that information yet. I even got upset on numerous calls because canceling for this reason was very upsetting and getting calls about our arrival was sad as well as frustrating. I kept thinking the lack of communication between UVC and the resort was a concern. We finally got our money refunded for the room we split. I thought the whole ordeal was over. Fast forward to several weeks ago I started exploring the different resorts on the website to select a place to use our one premiere week for our anniversary fall if this year 2023. When I was unable to book it online o called customer service for assistance. I was informed I supposedly didn’t cancel our premiere week for October 2022 when I called to say we couldn’t come. It was only applied to my friends room! Now they took two full days from us for their error! I continue to call and have been treated poorly and argued with. As the customer paying 20k for this vacation club and not even getting to use it yet for circumstances far out of my control I am completely shocked and beyond disappointed. My husband and I are blue collar workers and this one “free” week was a perk we were anxious to use after signing on. I have had nothing but a very bad experience with UVC, feel disrespected and mistreated and definitely not part of a luxury vacation club. I would be happy to not have to call UVC over and over to be ignored, called a liar and disregarded as a valuable customer. Instead I wish I was treated fairly, given what I was promised and able to plan our first vacation as a member without a penalty we don’t deserve!

A year ago, I was in the Dominican Republican and dealing with upgrade pressure from this company. While I know they lie compulsively, I did not think it would go this far. I said I would not upgrade because my ex husband was on the contract and UVC lost the letter he sent while we were still marginally speaking to revoke his interests. I said since they'd lost it, I wouldn't upgrade.

Well, miracle of miracles, she said that with an upgrade, I could change the terms of the contract where he wasn't in it. Even SHOWED me the ownership where his name wasn't on it.

So instead of upgrading my contract and applying the old balance, a whole new contract was opened and I was double charged with the second contract at a higher total with no data from the old one. Foolish me, I didn't realize this for a while (my accounts autodeduct) until it showed I was still on a silver account. When I called then, surprise two accounts.

I called to try to resolve this in early November and was told it was escalated. I heard NOTHING until the last week of December, where I was given two short times in which they could call me. I was on call that week and didn't see the email, so I contacted them saying when I was available. After a week, I sent another email, and two more, over three weeks before I got a rude and dismissive response from a representative using the wrong name and title and dismissing me entirely.i

I called today to cancel, was escalated, and yet again, told to "wait for a phone call" after telling me all the great benefits I could get with my gold plus membership. I refused and said to transfer me to cancellations. I was also told they tried to contact me today, which is not true, based on my own phone records.

I've gotten disconnected twice from the operator with no end in sight. I'm trying every recourse I can to fully disentangle myself with this law breaking pack of liars.

Me and my boyfriend went to Cancun from November 25th-December 2nd. We stayed at the Haven Riviera Cancun. When we arrived at the airport, a lady by the name of Jessica (a rep from Secrets The Vine) approached us and talked us into buying an ATV/Zipline/Cenote excursion and a catamaran excursion (in the end we didn’t actually get the catamaran excursion it was just the ATV one; Secrets ended up giving us pesos for a ferry to Isla Mujeres and pesos for a golf cart instead of the catamaran that we thought we were doing). She also told us that she was inviting us to her hotel for a day.

On November 27th we went to Secrets The Vine and we were finally told that it was going to be a sales presentation. We were greeted by a man named Santiago, we had lunch at the seafood restaurant and he gave us a tour of one of their rooms. We were then brought to another restaurant to discuss more about this UVC membership. He brought over another salesmen I don’t remember his name, but he talked more about pricing. At one point, I looked around the room and noticed everyone in there was there for a sales presentation. Every 5-10 minutes you’d hear clapping and cheering to signify that a sale was made. They kept giving us mimosa after mimosa trying to accept their offer. We told them that everything sounded nice but it’s too much for us to handle/afford.

They thanked us and we were told that another person would take us to sign out. Come to find out this other person was another salesmen who sat us down at a table near the doors to give us another presentation for a membership of a lower offer. After saying all the “right” things he needed to, this time he managed to get us to accept the membership. Cue the claps and champagne! Bring out the contract, got our information, signed it, made the down payment and we were done. We’re feeling nervous but excited. We thought we were getting a good deal!

Fast forward to now. We’ve made the initial down payment + two monthly payments so far in December of $90.37 USD. Over the last couple of weeks I’ve been trying to understand how our benefits work. From the presentation, we were under the impression that we’d be getting some great savings with the benefits but I’ve come to the realization that’s not what we thought.

There was a flyer at the presentation one of the salesmen gave us that showed what our membership would include. Beside RCI, one of the things it says was “$509USD PRICE PER WEEK.” Now the salesmen made it seem like that would be the price we’d be paying for a one week vacation for any resort (only Junior suites or deluxe suites as we agreed to in the contract). So all this time we’ve been thinking wow we can book any resort for about $700CAD for one week, that’s awesome. I contacted UVC and RCI. I’ve sent a few emails to UVC and I’ve spoken with 4 different RCI agents. On the 9th, I had spoken to a couple of RCI agents about this $509 rate I was trying to understand. RCI tells me that it’s $420CAD per week to deposit your vacation weeks from UVC for reservations. Once again, I fall under the impression that the $420CAD would be how much we’d be paying for any resort for one week. I even asked them both twice to make sure/confirm that what I was thinking was correct.

Now we’re more excited, we even started to plan our anniversary vacation. Why not when you think it’s only going to cost you $420 for the resort right? Well on Thursday the 12th I spoke with 2 more RCI agents. They both tell me that the $420CAD is just a service fee to exchange your weeks and that you would still need to pay for the room. On top of that, I wasn’t aware that RCI doesn’t do all inclusive so we’d have to pay the all inclusive fees as well. I also tried to speak with someone from UVC over the phone but everything they were saying was just further confusing me. I then decided to look online to see if there was similar situations. I found this complaint board and read a bunch of reviews of people who had experienced the same thing we are now. The more I read the more disgusted I felt about falling for a stupid scam like this. $6000CAD for 5 years of 25% off resorts? And not even all inclusive? Doesn’t make any sense.

First off, room had no room number, dirty room, looks like poop smeared on mirror. Not enough lighting in rooms. Floors are sticky, night stands not wiped down. Looks like something sticky spilled. Compared to the other Unlimited resorts we’ve stayed at, this gets a solid -1. No hangers. Refrigerator is dirty and has 1 water and 3 beers stocked. No coffee additives sugar creamer, ect. Only 1 person for prime membership owners to check in. Complete let down. The only good thing I’d the view.

To Whom It May Concern:

We had a reservation to stay at the Westgate on 9/30/22. On 9/28/22, we had to cancel our trip because Orlando International Airport was closed at 10:30 AM. Governor DeSantis told tourists not to come to the state during Hurricane Ian. We followed the Governor’s advice because there was state of emergency. I have called Lifestyles on 9/28/22, 10/5/22, 10/17/22 and 11/23/22 asking for my $978 back and my 35,000 points. All the representatives I spoke to on a recorded line told me they would put in a request. No one got back to me. On 12/5/22, I disputed the charge with my credit card company. On 1/9/23, I received a letter from my credit card company indicating based on the terms of the agreement I am not entitled to my money back. The airline, the rental car and airport parking gave us credit because they could not provide the service. The Westgate did not provide a service. I should get my money back and my points. This is totally unacceptable. A similar issue occurred March 2020 to my husband and I and Unlimited Vacation Club gave us a refund on our trip. Both were natural disasters. We are members. I would think we would be treated better. To summarize, we want our $978 plus our 35,000 points back. Please reply as soon as possible.

Sincerely,

Barbara Gotsch

[protected]@yahoo.com

I cancelled the contract 2 days after signing. Representative at the resort would not sign cancellation. What I was told and what is actually in my contract was different. No contract to take with you at time of signing. Very high pressure sales. Company is requesting 50% of contract price to be paid to cancel this membership. I signed this contract on 12/06/2022 and cancelled it at the resort on 12/08/2022. Resort will not provide proof of cancellation. I immediately started calling on 12/14/2022 after returning home. I was told they couldn’t find the cancellation so I am obligated for 50% of contract amount. Every time I have spoken to 4 different representative they only try to sell or promise more weeks. They claim the weeks are free but they are not.

Travelled in Nov 2022, we cancelled, we received cancellation email, but when requesting for our refund, no response back. All my emails not responded to, when finally got a response, just to be told to call member services, called there numerous times, couldn't get through, as automation call kept asking to connect to press 1, but wouldn't transfer to anyone. Emailed member services again, when finally responded to tell me to call quality assurance, who then gave me a phone number to call- that was out of service, called quality again, cause they seemed to be the only one answer phone calls, just to be given a different number to call, all this to get our refund. We then received an email from their legal telling us that we are out of cancellation term and we wouldn't get our refund...all delay tactics, unanswered emails and phone calls, we were told that we would get discounts, we found out pretty quickly that we would be paying more with this membership than if we booked without membership and still had to pay for our flights so we cancelled. Just want our down payment refunded...

We recently visited Breathless Soul Spa and Resort in Cancun. While listening to the "presentation", in which they talk very fast and give you a lot of information to try to digest, we received misleading information. There are travel date restrictions that you are not made aware of, all-inclusive stays do not appear as they indicate, RCI benefit exchange does not appear to be as they indicate. We were told we would get 4 weeks of Vacation for $269 anywhere. That was a lie. That $269 if for RCI to book your vacation. Then you have to pay for the hotel stay. Told they would price match and 25% discount if we found it cheaper, Lie. We found out next trip on Priceline.com, a lot cheaper than UVC, and said they would not match it because we call priceline directly. They do not let you read any part of the contract while you are there. You sign electronically, once the contract is emailed to you, you see that your electronic signature has placed along points that were not reviewed with you. When we tried to cancel the contract, we were told we could cancel, however, we would not be receiving any of our money back because we had not cancelled within 5 days. At no point in our 4 hour presentation, were we told anything about a cancellation time period of only 5 days. We also felt an extreme amount of pressure to make a decision. We were told this was not a timeshare but when we got out contract their are yearly fees. Lots of complaints on the web about this company. Others stating that they only tell you lies to make it sound good as well. We filed a complaint with the Better Business Bureau, credit card company and plan on getting the word out to everyone we can. I think thier should be a class action lawsuit against their false claims, which we will look into if they don't refunded our money.

We traveled to Cancun this past Christmas.

We signed a contract with Unlimited Vacation Club. After getting home we read the contract and decided to write an email for cancellation on the fifth day of the contract to adm.[protected]@unlimitedvc.com

We send a letter of cacellation twice

The salesman in the hotel Secrets The Vine in Cancun called us to ask Why? in which we explained the many reasons like lots of pressure! He said that I will receive a "Carta de Conformidad" that meant no charge to us for the gifts we received. He told us that's what the letter meant.

We called the main office to ask about returning our deposit. The supervisor informed us that because we signed the document we cannot get a refund.

My son and I visited Cancun Mexico we attended a seminar, when we arrived I informed the agent that we were not interested in any upgrades to our account multiple times. I was assured that the purpose for the meeting was to inform me of changes in the company. After listening I again told them that the only thing, I was interested in was the fly back program. They gave me a long speal telling me about the Fly back program and how much it would benefit me how it would be a benefit to continuing the remainder of the funds owed on the contract. I ask again if this was an upgrade to my plan and was assured that it was not. They then brought on the sales personnel who I again told that I was only interested in the fly back program and not spending any money on upgrades I was assured that their was not. I was told that the Hyatt plan was linked to the Flyback program, and I agreed to pay what I was led to believe was the cost of the Fly back program I gave the funds signed the paperwork. Not understanding that they had swindled me into upgrading the lifestyle collection and that there would be an additional cost for the flyback. I called to speak with someone to cancel the transaction only to have them keep stalling. I have no problem with continuing my original contract I over 60 and barely use the program.

Misleading marketing and high-pressure sales tactics. We got little to no response from company when we tried to cancel contract. They continue to harass us. Below is part of the communication we attempted with them:

Dear Member services,

I am a new member since November 3rd, 2022. I would like to cancel my contract due to the false information that I received at Secrets Akumal resort:

I was promised that I and my friends or families will pay $79.00 per night per person at the Secrets Akumal resort during the low season (like November) that was not true.

I was offered 3 free nights at one of the Zoetry resorts. (Not free nights)

I was offered two years of cruise rewards of $1000.00 each year for two years. (Only get one year)

I thought I will invite my friends, families and share with them the above benefits and let them know about the vacation club.

I am extremely disappointed and would like to have my deposits and flyback fees refunded to me.

Regards,

Huyen Mcclean

PS. I already spoke to supervisor Leury Gonzalez this morning about this cancellation.

Unfortunately, I have been holding up for a while prior to initiate this complaint hoping that the management would care for the conpany’s reputation and deliver their promises if they had good intention and if this behavior was only an innocent mistake. Unfortunately, following up with their representatives trying to reach their management unsuccessfully proved that their bad, and deceiving conduct is their norm. UVC business is based on deceiving clients with false info. Two years ago, UVC rep approached me to attend a 2hrs presentation regarding their vacation program, and as their sales representatives been trained to sell air and false info, using the famous line of we have family and we rely on commission swearing that they are providing correct info and an awesome deal, they never showed us the full contract since they were using their Ipad to show the financial part of the 43 pages contract, and slide only to where signatures are required. The representative promised 7 premium nights to be honored at any of their all inclusive resorts once the full amount is being paid with no limitation or block out dates. Once, I called to make my reservation, I have been told that the resort of my choice is one of their 2 for 1 which means to stay at that resort I should trade the 7nights for only 3nights and I would get regular room with tropical view not ocean otherwise I have to pay out of pocket which none if that was mentioned at time of contract. I requested to speak to the management which no info was provided and they only kept referring me to a floor supervisor which has no control. I waited 8 months and called several times wasted my time getting different info from different representatives proving that their team is not professional nor well trained to have unified info. In addition, according to the contract (p.4) stated “also receive an anniversary credit of saving credits that will be credited to the members of UVCLC online account on the anniversary date of their initial enrollment” which I never received, besides all unmentioned fees that they collected and continue to collect. Also, not to mention that all RCI properties are not even worth the amount the client pay to deposit the certification, and all UVC and RCI or other partners’ properties are available for lesser price online without membership. Despite all failed attempts their horrible customer service, false promises, unprofessionalism, and deceiving information there is no way to reach their management team. This company and their affiliates are a scam, untrustworthy, and should be pursued legally hopefully they would be prohibited from conducting business in this industry due to their deceiving practices which I will make sure to file a law suit against them and disclose their games publicly through all social media platforms to warn potential clients not to fall for their scam. Overall stay away from this company, they don’t respect their word, neither their clients, nor they care for their reputation or to build a long term rapport. They are in the market to fish for the next victims so they can gain unlawful profit under any circumstances regardless who they fool. Very sad truth, these type of business should be eliminated so they dont block opportunities for the good ones.

We went to Cabos for our anniversary on September 2022, we were pressure in to buying this Over Expensive membership with the promise of 2 $1,500 credit to go towards a cruise vacation each. They put extreme pressure on us to sign immediately or We will lose the promise benefits and supposedly great deal. We were told we had 5 days to cancel the contract, which we still had 2 more days to stay there. Who wants to go and spend a weekend anniversary researching about it.

As of today, we finally had the time to sit and call to book the cruise and the ULifestyle Collection said that we can only use a small discount towards the cruise booking which ended up being only $100. This is a $23,000 membership value that we have paid about $13,000 already with a false promise to have 2 $1,500 credits towards a cruise week among other benefits that I just found out they are a scam as well.

U Lifestyle claim they are not associated with UVC but the picture with the information they show us in the 4 hour presentation (see attached) explains what were told, that it was tiers of Membership levels and clearly reflects some sore of affiliation that they claim they dont have and that we were deceived to believe that they all were part of the same group.

After further research UCV and U Lifestyle are Arrivia, Inc dba's ("doing business as") which was established on 2001 and accredited by the bbb in 2007.

So I want to join the civil suit to Arrivia, Inc., dba Unlimited Vacation Club, dba Lifestyle Collection.

I can promise you that this will not stop here and that I will contact news outlets in Mexico and the United States to expose the sales associates contracted thru the Home Resort visited. The promises of this $23,000 membership are a complete SCAM.

They also promise a 25% lower price, which you will have to look online until you find the match and put the clam to get a credit for the supposedly membership benefit, it is not offer right away on their site.

We signed up March 2022 at secrets wild orchid. Friends of our have been members for 7 years and had been happy so we decided to give it a shot. We've been to Dreams Playa Mujeres twice and Secrets wild orchid/St. James. Our first trip since becoming platinum members was 11/29/22 to Dreams Cozumel. We were traveling with friends who are gold members. Our reservation was supposed to be through 12/8/22, but we ended up leaving 12/2/22 due to the amount of problems. We got in late afternoon & really just wanted to eat and relax. We went to dinner and it wasn't even edible, it was horrible. We went to our rooms to call it a night and someone came to our room to move us. We were originally supposed to be by our friends but ended up in different buildings so they moved us next to them. Thats when things got extra special. Our friends went without air for 3 days, tvs didn't work because they "switched providers" and never set the tvs up, the water in their room was brown, they had leaks, we had water leaking that ran through the electric box, mold, in general unsafe. They hid from us telling us we needed to talk to this person, that person said you need to talk to this person etc. I was on the phone with GBS and UVC multiple times, sent emails with pictures and videos as did our friends. We were in the UVC office daily for 3 days. The resort decided to move our rooms again on the 1st. Tvs didn't work, room was dirty, we now had the brown water along with the mold. Our friends woke up in the middle of the night to water covering their floor causing her to slip and almost fall. We had had enough by Fri and wanted to leave. We went to the UVC office to be told the person we needed to talk to wasn't available so we made an appointment to meet with her at 12:30. When we showed up at 12:30 we were told she wasn't available. Once we sat down and started complaining about everything that we'd been complaining about the entire time she stood up from the table next to us. The manager had been sitting there the entire time pretending she wasn't there. She came at us with an attitude like we were the ones who screwed up. Mind you the first 24 hours we were extremely understanding and respectful. It wasn't until all the lies and dead ends that we started to get upset. They wouldn't help solve the problem. They said there was only one other resort we could go to but it would be $11,000/couple. I ended up finding us a place to go. Unfortunately their internet is so shotty that it took us 2 hours to book 2 rooms! The kicker is, once the girl in the office gave us her Hotspot we were able to book in 5 minutes. We had to pay for transportation to the ferry, pay for the ferry and pay for transportation to the new resort. I had paid for the transfer through amstar, but was told it wouldn't transfer. We had to pay for the new resort and change our flight home, as well as pay additionally for trash to the airport on the way home. We were told repeatedly we would at the minimum be reimbursed for the nights we did not sleep at the original resort. That has not happened. I have them on video telling us we'd get refunded. I have videos and pictures of everything. I have sent all if that to UVC and GBS already. When we got to Dreams Tulum we were treated amazingly. The resort was beautiful and the people were friendly. Oh and you could eat the food. The food in Cozumel was awful. The world Cafe is an open air restaurant at that resort so the food is not sanitary. I went to scoop up some Pico and bugs flew out of it. My husband ordered a ham pizza the one night, it literally came with cut up hotdogs on it. It was disgusting but we were sooo hungry by that point he ate it. I have pictures of that as well as the bucket in the middle of the restaurant catching water. This resort is promoted at a "new" "all preferred" resort. It is NOT new and there is absolutely nothing preferred about any aspect. The managers were so rude and not helpful. The 2nd night without air we went to the lobby to see about getting it fixed and the manager rolled her eyes at us. It was wild. The whole experience was insane. We never even go to lay in the sun until the 2nd and it was only for an hour due to the fact that we'd been try to get a resolution. We should have been reimbursed immediately and there should be some additional compensation for all the other costs we had to cover. Not to mention that we were put in a room with water running through the electric box! Keep in mind that electric box was on the same wall as the shower. We could have been electrocuted! The only good thing that resort had was the location is beautiful and the bellhop, Alfredo was amazing. He should definitely be working somewhere else. I 100% regret becoming a member and will not be encouraging others to sign up. It's unfortunate because we have 2 couples going on our next trip that had every intention of joining. We've gotten nowhere with UVC/GBS since we've been home, we didn't get it when we were there either. Again, I have videos and pictures to support everything I've brought up. I have sent the to everyone I can and showed them to every UVC and manager at the resort. There needs to be a resolution ASAP I will attach what I can as far as videos/pictures. It's not wanting to allow much

During a vacation in Mexico in March 2020, we toured the Secrets Vine Resort in Cancun.

During the tour, we were promised complete access to all brands with the exception of Zoetry and access to all the amenities the resort had to offer, including a free upgrade at check in.

Well, then Covid happened which meant in no travel for us. This resulted in the lose of 2 years of lifestyle credits with no offer by UVC to roll those to the next year.

In December of 2022, we were finally able to use our 7 Premier nights. THis began our reeducation process - we found that we do not have access to all the hotels, that based on your membership many resorts are not available.

We decided to stayed at the Secrets Aria in Cozumel, MX. This resort is very much in need of updating. We did not receive an offered for a room upgrade at check-in, this is only if a room is available (which despite the low attendance at the resort, it appeared that there were none available) Members do not have access to all the resorts amenities, pool areas and restaurants. It seems that even with a membership, you still need to purchase the 'Preferred' package.

When we expressed our disappointment in what we were sold vs what we were receiving the team scheduled a appointment for us to meet with someone from Membership (which turned out to be nothing more than a sales meeting). After listening to our complaints the resolution proposed was for us to purchase a higher level membership starting at 50K.

Total sales process is the old 'Bait and Switch' which is very disappointing. We are left regretting our decision to purchase a membership with UVC.

I have been requesting the cancellation of my membership for over a week. People in customer service put me on hold for a long time and tell me that they need to contact their manager. The manager is always busy and never calls back.

With our country's economic situation it has been hard to provide for my family and this company is making it harder.

I need to resolve this situation immediately.