UPS
Reviews and Complaints

Despite numerous attempts to file a complaint with UPS, the driver who is delivering our packages either leaves them out at the road (not visible from the house), or returns them, falsely claiming that we were not here on 3 delivery attempts. Delivery attempts were not made.

We have talked to UPS about this and they agree that this is not what they would expect from their driver, but the practice continues.

We are now going to try to add a *** DO NOT SHIP UPS *** message into our addresses for our orders, and we have blocked UPS at vendors that will accept this.

I am 72 years old and dueto a medical condition I do not drive anymore, there for I order a lot of thing on line. Theseinclude groceries form a company called Boxed.com. I had a shipment due august 12, 2020.
I usually do not here the truck when it arrives. Today was no exception. I went outside later and found the lager box turned up on ots side with a lot of the items spilled on the porch. The box was wet and some of my items were crushed and broken. The other box was crushed and the bigger box was on top of it. The truck has left the boxes outside on the ground before where they got covered in ants. I called my son before the driver left and he came and talked to him but I don't think it helped much. I have a lot of items in this shipment that are not useable so please see that it does happen again. I have asked the company for a refund. i am asking you to see it does not happen again.

Package delivered on top of streetside mailbox. Not in it. If it does not fit it should be dropped at the door. This was out in the open so anyone driving by could pull over and steal it. I have pictures is interested.
Tracking #
1z92x7x8yw70391219

Even if usps delivers it it is responsibility of ups to properly deliver the package

I lost my package is came from China to Canada, Toronto. My packet some where else in BC. I call today *6-August-2020) Morning 9:43 my phone no: [protected]. UPS Customer representative very rode and she don't have professional behaver. when I say to her ok give your Name and ID she hang up phone

my Tracking # 1Z981V970447037275
My Address : 150 Bamburgh Cir, Scarborough ON M1W 3V7
I your long time customer every month my stuff is coming from China

Humayoun Shakeel
[protected]

For two days i've been trying to get much needed computer parts delivered to my business. Ups has lied for two days claiming attempted delivery. I have been here during their claimed attempts, nothing! I have security cameras as well as the building having cameras. No delivery has been attempted! I have called their customer service each day and I get the run-around. Today I asked immediately to speak to a manager, they took down some notes and now I have on hold for 15 minutes. How do they stay in business? We're a spanish newspaper, I wouldn't be in business if I ran it like yours.

I have been waiting four days to have my package delivered. These delivery guys like to use covid as an exuse to take another week with a package. Its simle to deliver idk why there is so many issues and I will never ship with ups. They have no customer service and even if u pay for next ay shipping they take thier time delivering packages. Save time and [censored] with fedex!

I received 2 packages today 1 was a tv, the 2nd was 140 dollar computer fans.
The TV box was a little crinkled so I figured maybe just transit. But the 2nd box I have the driver dropping the box from his waist level on my door cam. I work for amazon if I would have done the same thing i would either a) be forced to retrain or b) be deboarded for not respecting my customers and my job. This was not my usual driver. I respect everything everyone is doing with the circumstances of covid etc.
I also wear a mask all day during my routes for respect of my customers i dont find that to be a issue I understand its difficult but I dont understand you guys paying someone 18+ an hr to be unprofessional.

Thank you to UPS as a whole but to the driver he should go find a new job if he doesn't want to be professional in logistics.

Aug 1st.
Kyle smith
528 88th ave n apt 7
Saint petersburg, FL
33702
1ZW490240381232218

Thank you.

July 29th at 3:59 pm
I ordered a curt friction control sway control kit (17200) through amazon and ups was the shipper. The "box" was delivered however there was "absolutely nothing in the box" I took pictures less than 2 minutes after the package was delivered and nothing! I would really like to get the item I ordered
July 29th at 3:59 pm stated delivery time by ups
Amazon order number: [protected]
Ups tracking number: 1z5x35150303344808

They don't have humans to talk to or escalate. They tell you to contact the shipping company to track the order they're delivering... Hmm, so they probably have a better idea where the package is and when it will be delivered than UPS does.
You call for help, then if you can figure out how to get an agent (I did) the phone says "Agents are unavailable due to Covid-19". Wow... Worst customer service in the world. Why are they in business?

On Monday the 13th of July. The UPS man from San Ramon, his name is Steven Mckesson. His last name is on tattooed on his arm. Tall African American.Delivers to Crow Canyon. Saw him park his truck by another womens car and starting smoking pot. They didnt see me but he was wearing his dirty uniform and smoking weed with a women. I also saw them do lines of cocaine. Or whatever drug they put in their nose.
Do you drug test at UPS? I do not want this man delivering packages high to my house or driving in my neighborhood. I have children.
I was going to call police but I did not want to see this man be treated badly by police due to his race. But I thought you all should know that this man should not be working for your company.

Honey the company just email me now that you will receive the package by monday dear so I just got time to send you the details. The things that I send to you one phone 11 pro max ladies dags and jewelries, and wrist watch. I know you will be surprise for what I have done for you. I want you to know that your friendship and happiness is important to me. You are such a nice lady and you deserve more than this. I kept brown envelope. Open it and there you ll find I uds £90 000 pounds is for you to tidy up yourself and your family the courier company told me that the receiver have to pay for the clearance when they arrive in your country before they can deliver it to you. That is why I also kept the money for you in the package in case you spending any money to clear the package.

Every time UPS plans to deliver a package to me on a Saturday they string me along all day with false information and I wait until 9pm only to find out on Sunday (or very late Saturday night) that the package is coming on Monday. They do this to me every single time. Why bother telling me it's coming on Saturday at all? This about the 8th time this has happened...and I am tired of it. Saturday is my one day off to get things done and instead I end up sitting like a prisoner in my home waiting for packages that never come...the delivery window will change from later times to earlier times, which indicates that a package surely should be delivered, but every single time it doesn't come at all. When I call UPS I always get someone nasty who tells me the package is coming and they spout out false info and they refuse to answer me when I ask why I am being given false information (or they get extremely angry and argumentative with me). UPS should really be held accountable for this. I have taken screenshots to show the day/time promises and the day/time I received "updates" to prove I am telling the truth. Today, I was told a package was coming between 11-3 and then 9-1 and it's well after 1pm and no package...then the jerk on the phone said it will come by 9pm (but I know it will most likely not come at all). UPS is committing fraud and misleading customers and I am reporting this everywhere I can.

1. On June 12 1 package value $1000 UPS employee steal inside laptop to put 1 humidifiers. Case still under view over 2 weeks.

2. June 25 delivered 3 package to different city (still not send it back yet)

3. On July 1, 1 package value $240 UPS employee steal inside laptop to put bird food or something I refused back to driver

4. On 7/1 I refused the package to driver on 1:30. Second day I checked it got delivered to somewhere on 5:42 consumer service no one pick up

5. June 30 delivered 9 packages to different city. still not send it back yet

I'm living in States of Delaware. How UPS mange group handle those case

Yesterday, 7-7-20, I went to drop of packages at the UPS location of "47 N. 1st Street, Bangor, Pennsylvania, 18013, and I'm disgusted by the inconsiderate and unprofessional treatment I received.

As I entered the door, the woman behind the desk (OF WHICH WAS NOT WEARING ANY MASK), some 15-20 feet away from the door, yelled at me telling me, demanding "Stop right there, you can't come in here without a mask on!".

I immediately and respectfully asked "Where do you want me to put these?" to which she continued to rudely yell loudly "You cannot come in!" while inconsiderately not answering my question where I can put the packages.

At that point I respectfully explained "I don't wear a mask because they cause respiratory issues.", but she didn't care at all and continued to avoid answering my question, so I set the packages on the table just inside the doorway.

1. If you have a policy requiring masks, your employees should be wearing them AT ALL TIMES! Your employees are required to follow your policies for employment with UPS.

2. It's rude, inconsiderate, and unprofessional not to realize some people cannot wear a mask for medical reasons, let alone for general health reasons, let alone unlawful to discriminate against people.

3. It's extremely rude, unprofessional, and unreasonable to confront and expect the general public to obey unlawful demands to wear a mask while your employees aren't wearing a mask, especially after your customers has already explained why they aren't wearing a mask. Quite frankly, it's unreasonable to even confront the general public with such an unlawful demand.

4. With UPS being a publicly owned business, you should know the general public is not subject to your policies in publicly accessible areas open to the general public to conduct their lawful business; Your policies are not law, and are not enforceable by law on the general public. Furthermore, there is no lawfully enforceable order or law requiring the general public to wear masks in any public buildings or properties. Basically, it's not against the law to not wear a mask in public.

Lastly, I understand the abundant concerns many ill informed people have regarding the SARS-COV-19 virus, its medical symptoms known as COVID-19, and the wearing of masks, but feelings and policies don't trump a persons right to lawfully conduct their lawful business in a business owned by the people.

Personally, I don't have an issue or concern over anyone not wearing a mask for their own reasons, but it's entirely hypocritical and unacceptable for a UPS employee to unlawfully demand that the general public wear a mask while not wearing a mask themselves.

I welcomed any documents and/or statutes to show otherwise if I am incorrect in my understanding the law in this matter.

Sincerely,
Anonymous Law abiding citizen

package was to be at deliver drop off acess point on 7/3/20 now its 7/8/20 went to location three time which is some ran down show store with a beauty salon in the back room . guy at store gets rude after i been there three times asking about my package, now have go across town pickup package at the ups hub in middle afternoon after paying to have it delivered to my door.
ups needs to fix there customer relations is in the tolet as far as i am concern.
access owners should be screened more better lot fly by night owners .

I just got the ups person delivered my packages. They are heavy but not a problem to carry. I just move the 2 boxes from my porch to my garage with no effort. This guy dragged the boxes from his truck, damaging my newly painted driveway. I saw him in my Cameras and sure enough when I went out to check I saw the marks on the paint. Please re-train this person amd make him understand that he needs to be careful with other peoples property. Not cool. Thank you.

I was hired on the 11th of june as a package handler and today 26th of june I quit... I tried my hardest to stay I was over worked and had drivers and other employees micro managing me... On my 3rd day I had 5 trucks and then last saturday I was on 6 trucks my lead carolyn told me she would help me but she only did for 10 minutes after 2 1/2 hours... This week tuesday I was moved to another belt to work which is not as intense I worked across a worker name kaitlyn who only work 1 truck and shorts the boxes my new lead today saw that we were getting slammed so he helped her short while she put boxes in her truck then came on my side to criticize me for taking to long to grab all my boxes off the belt he the. Just stood in my way and watch me struggle with my boxes... For the past 4 days I seen ppl help kaitlyn  even when she didn't need help and just walk by me then I find out her dad works at the there for 30 years... I truly wanted to stay but I could see it was only gonna get worse... Also I caught carolyn fussing with kaitlyn about how she's sick of black people protesting and casting that they are not getting the same opportunities as caucasian I felt so uncomfortable especially with what's going on in society... Changes truly need to happen at the ups customer center in bradenton florida 

Received my 1400$ delivery yesterday and the driver simply left it in the entrance of the apartment building I live in. He did not even bother to buzz my apartment to let me know it had arrived. It was only because I saw the truck driving away from my living room window that I knew I may have a package. This is unacceptable. To leave a package for anyone to take away is not using basic common sense. Never again will I have anything shipped by this company.

I had a 2nd Day air package that was supposed to be delivered to my on Monday 6/22. It was never delivered, and later that evening it said on the tracking that the package will be delayed one business day. No delivery yesterday the 23rd, and now the tracking says "In Transit with no scheduled delivery". When I try to call UPS and talk to a live person, a message tells me that no agents are available and to use the website. Why did I even pay for a Premium Service?

Tracking Number ends in 712007 and my zip code is 11757