UPS
Reviews and Complaints

Had driver pull into my business at 6:51 pm and pull across my grass driving over my septic tank and parking on top of it as he unload packages and then drove through my front lawn to my second driveway as driving over my leach field destroying my septic system and causing it to settle and snap my pipes. I have this all on my security cameras. This is not my normal driver that is respectful and responsible. Company is CME Electrical Supply 96 Durbin Rd Hannibal, NY13074 I like someone to contact me to discuss this issue.

I called before when delivered wrong house called and said it would be address. Got packages yesterday deliver to wrong house again next door neighbor. Called left complaint no return phone call. Called again today. Said someone would be calling me. This need to be resolved. Very poor customer service. Get packages from amazon No Issues! Antee. Tracking number 1Z566922YW23573894

I'm missing several packages when the arrive they hand me some and say the rest they cant find but then its marked for delivery [protected]@gmail.com my number is [protected] I order slot from amazon this is not the first time this has occur please the driver is very disrespectful I feel that I am targeted for this please look into this matter for me

I sent a envelope to a collect point on friday 25.9.20 paid for express del to france for monday 28.9.20, but the parcel is still in the depot at dewsbury on tuesday 29.9.20 4.55pm what is the problem, emailed dewsbury but have received no explanation to this request. Have ups broken the contract? How do I make a claim for compensation?
My tracking number is 1zyt522u6600028614.

This was/is the tracking # 1z2ry9706885468827

On 8/11 we sent a package to Mexico, we paid certified fee etc., it was an outrages price for us to pay but we did it anyway since we needed to get this package to a relative.

The package never arrived. I made multiple calls to the UPS store which in turn were some what helpful at first but after i insisted to speak witht he owner he was then a bit more responsive.

UPS has failed me SO MANY TIMES...I WILL NEVER USE THEIR SERVICES.

I'm not posting this for you - UPS to do something, I"m posting this so that everyone will know that you are a terrible company...

I use UPS as everyone else doe's for my delivery, In my ups profile I have stated my delivery instructions for each driver to follow. I live in a apartment (Parkview Estates)complex and package theft is high, I have asked to many times not to leave packages in the lobby doorway due to theft. The building managment has large signs posted every place asking all drivers to bring packages to the residents apartment door or to drop them in the office. They continue to leave them in the hallway of the lobby and low and behold my packages dissapear. Now I have a good idea who is the thief and they have long been reported. But is it at all possible a UPS driver is smart enough to follow directions and stop being to lazy to climb a set of stairs to deliver a 30z package. I am disgusted with UPS drivers THE MEN. I ordered a deep freezer to be delivered. I live on 3rd floor and when it was delivered by UPS IT WAS A WOMAN DRIVER AND SHE CARRIED IT UP THREE FLIGHTS OF STAIRS BY HERSELF TO DELIVER IT TO MY DOOR AND KNOCKED TO BE SURE SOMEONE WAS HOME TO RECEIVE IT. Now lets talk about your lazy drivers who leave a slip of paper sqaying they delivered or attempted to delivert a package they never bothered or attempted to at all. I am completly disgusted with UPS drivers get it together or get a damn desk job.

So on the 23 of september 2020 I missed a delivery so I planned to stay home the following day just to recieve the package. The driver never came by the second day but reported that he did. I even had a note on my front door saying I was home. No second slip was left. So he skipped me all together and said he came by. If he or she cant do their job get rid of them. I waisted a day from work waiting on them to come. Pisses me off to the moon and back. I still need my package and I will be home after 5p now. So make sure I get my package.

At 9:27 am on 9/22/2020, a UPS driver pulled out of a parking lot at 1414 Mississippi Blvd in Bettendorf, Iowa & onto Mississippi Blvd. The truck them cut through our SCHOOL parking lot (1453 Mississippi Blvd.) & turned left onto Brown St. I can provide camera footage if needed of our parking lot. - Jennifer Alongi, Princpal of Lourdes Catholic School

9/16/20

I get a email saying package was delivered to my front door. But like many times before it may have been delivered to a front door just not to my front door. 1Z8801520357802859 I saw the ups truck drive down my street so my guess is my package is somewhere in my neighborhood

This happens way too many times.

I ordered two 32 gallon garbage cans off amazon (2 day) air - ups was the carrier.. I ordered sept 7th, shipped same day by vendor, ups had at local distribution center (20 miles from me) redmond wa.. They were supposed to deliver sept 10th but cans were placed on wrong truck so it was returned to redmond wa. The made atempt next day on 11th, 1/2 way during the day the loser driver returned to redmond again claiming it was to smokey. The next dsay 12th it was dispatched and I could follow on a map they provided driver got within 3 miles on my house after deleivering packages for 10 hours he ran out of time per there union contract so it was returned to redmond distribution again. Yesterday 9/14- the cans wer on a wrong truck again. Today the 15th trhe driver has been driving around its now 8:45pm and no cans, driver will return to redmond again= screw ups I will call amazon tommarow tell them to cancell order and buy from lowes get delivered my fedx.. Ups sucks

We are an agent for a cargo company who needed to send at least 200-1000lbs a week with UPS in the Phoenix area. I've repeatedly (4 times) contact UPS customer service regarding a local pickup driver refusing to scan our packages upon pickup leading to multiple lost and untrackable packages. The first two representatives who stated they would report but the same driver showed up and still refused to scan. The third representative simply gave me a link to submit claims. So basically he is saying that I should just wait until a package is lost and submit a claim while offering no solution on how to prevent loss packages while in the possession of the UPS driver. Since we had paid for the shipping service, why would it still be our responsibility, our lost if it was already handed to the UPS driver just because he refused to scan upon pickup?

Per amazon, package was scheduled for 26th, today is 31st, still "out for delivery", and it will not let me do a claim. UPS is the worst.
Amazon even declared the package as lost, but I did not think I needed to request a refund for the product, trusting UPS would end up delivering maybe a day or two late, not a full week. The UPS site doesn't help either, once out for delivery, nobody can help.

I placed and order with QVC on 8/6/20. The tracking was updated almost every day. the last entry was on 8/13 at 7:58. "Your UPS Sure Post package was transferred to the wrong post office. It is being corrected".
I have tried numerous times to get an update. I want to know where this package was incorrectly delivered to, when will it be or has it been sent to the correct post office (West Grove, PA) and when I can expect delivery.
This "update" message has been all I've seen for the past several days.

I have a very valuable and important package being delivered to my apartment. It is delayed by a day (it will now be delivered august 15th). I email customer service and get some copy and paste message (this comes in later) that it was delayed till the 17th (monday) due to weather conditions (well, beautiful weather here so, what gives?) okay, fine, i'll pick it up tomorrow or something if I can figure out where this package is and just see how this goes. I check the tracking, it'll be delivered tomorrow (august 15th). Okay, at least i'll have it by monday for the event I need to attend with it. August 15th comes, package requires my signature and my signature alone. I mentioned that my neighbors, should I have to leave, are allowed to sign for me as I need this item no matter what. Around late 1pm I get a notification my package was attempted to be delivered at 11:56; ooooops, we missed ya. I never had someone knock on my door. No infonotice on it either, or my neighbors, or the office in the main building. I still have no idea what facility the package shipped from either. Great, expensive and important package on the loose with an inept driver. I contact customer service, gentleman is very helpful, "I am so sorry, the driver will call within the hour and re-deliver it to you today!" an hour and a half later; nothing. I call customer service back. As I am in the middle of the call, I revieve a call from an unknown number. I call back immediately. It rings, and rings, and rings. I call multiple times. Nothing. Check the voice message; it's just a name saying that, oops, drive has already arrived back at the facility in a general location in a town not even 11 minutes from me, but I still don't know what store location, and he won't be coming out. However I can pick it up monday or the driver will attempt to deliver it monday. I. Still. Don't. Know. Which. Facility. And I certainly don't trust the driver. I call multiple locations; they have absolutely no information on my package. Contact customer support again, i'm in tears at this point. This delivery is everything to me at this point, i'll do whatever it takes to get this item (this is for a very personal and important event which is why this has become such a dire situation). The woman is very sympathetic and sends out another message to the facility that is in control of my package (she doesn't know which one exactly it is though, so again, where is this thing?!) she tells me her message said to reach out to me immediately and have it delivered today! No exceptions. I have heard nothing. Email customer support for deliveries and what do I get... The same copy and paste message about bad weather and that's why it's been delayed. Word for word. It is gorgeous out with no bad weather in sight. I am utterly livid and appalled at ups for their horrific, disgusting, lack of care and professionalism for handling these things.

Hello UPS CUSTOMER SERVICE SOUTH AFRICA

1ZE5916V0440973012

I see this parcel is still in Kempton Park, despite UPS's assurance that it would be routed onto me today.

The parcel shows that it cleared customs on 12th Aug at 1:10pm.

Is there a problem? I have had no communication from UPS that there is a problem.

It seems UPS have dropped the ball on this one - I would like to lodge a complaint of slow delivery and poor service.
Please could I have some service on this matter with some urgency please.

By the way, your Customer Care Call Centre are not answering their phone line given on the UPS South Africa website.
I tried three times, each time holding on for longer than 15 minutes - it just rings.

Very disappointing service from UPS. I will switch to DHL Express in the future.

regards